What a pleasure it was for my husband and I to take our two Border Collie/Austrian Shephard mix…read moredogs here. Gal on phone is fast and knows exactly what she is doing, then you get there and wait less than 5 min to get into your room. Once in the nurse and doctor worked in tandem to get things done quickly. Maybe the VERY BEST thing was instead of prescribing my pooch MORE meds, he figured out how we can whittle the meds down as one moves into his Senior years. He passed on money for the dogs well being!!!!! I highly highly recommend and will def be going there from now on with all our families precious fuzzy babes!

After going to two other veterinarians with my very, very, very sick cat, Dr. Schmidt and her nurse…read moreAnne Stein agreed to see my kitty. She is very ill and I hope she makes it through the night. They were kind enough to take us in, load her with antibiotics, fluids and showed very sincere concern. I will never go to a different vet again. Thank you so much for your help today! Sue Kellogg

Amazing doctor and his staffs. Very friendly and knowledgeable.Help us with our 2doogies, x-ray and…read moreblood drawn.Highly recommended

I brought Charlie in because he was lethargic and not himself...... Dr Hamid diagnosed him with…read moresevere pancreatitis, diabetes, and high cholesterol. At that point, he should've told me that this was critical but he didn't. $1600 later, he sent him home with five meds insulin, & IV fluids.... He started going downhill almost immediately and every time I called them and told them literally I think Charlie is dying they acted like I was over exaggerating ....The instructions I got from them was sometimes it takes awhile - give him a teaspoon of food or give him fluids....After he died, I was told by the vet that if my husband hadn't been there, they would've been more honest about his condition. So because of that, my dog died a horrible death a little over a week later. I will never forgive them and I will never bring another animal to them.....

Dr. Greene is the best Doctor that truly cares about your pet. She is extremely good at what she…read moredoes, she has saved my dog when other vets just told us to put her down. My cat has been very sick and she has been so great with us, making sure she is doing well and even sitting on the floor petting her taking her time to make sure she was ok before bringing her home. I can't say enough, she truly cares and you can tell the way she interacts with every pet she sees. I would highly recommend her to anyone that wants a caring, intelligent and fairly priced vet!

While most of our visits here had been positive our most recent visit has changed my mind…read morecompletely about this practice. Dr. Kindra did not communicate with us at all about pricing and misled us in the test that he would be providing for our dog. When I called the clinic to get some clarity about the difference between the two tests that were done on my dog the receptionist got off the phone with me and put the Vet on the phone only for him to get on and tell me that I was giving her a hard time. The bill was $300 which was a lot more than was anticipated. He then tried to use unnecessarily large medical vocabulary in what seemed like an attempt to confuse me. When I told him that the appointment had been made for something different than what was on the receipt he told me he was trying to save me money. That's all well and good but it should've been communicated before the test was even done. The receptionist then got on the phone again and told me I owed an additional $50 for the test that I had originally wanted. I had clearly made the call because financially, $300 was Way out of our price range for what we were looking for. To consider the solution to this problem, charging me additional money lacked any empathy. There is a certain level of respect and decorum that you should have when working directly with people; especially people who are in difficult financial situations, trying to make sure that their pet stays healthy. The lack of respect that these people had for me this evening while simply trying to figure out what blood test my dog had and why she had it is not acceptable. Update: we got our test results 2 days later, though we were told they would be ready next day. The passive aggressive voicemail stated that my "back and forth" with which test I wanted caused the delay. Asked for the medical records and see that the results were, in fact, ready the night the test was done and was reviewed 8am the next day. An outright lie to try to blame me for his tardiness in calling with results. While I know Dr. Kindra has many positive reviews, and by our account he was good with our dog, the games he's played with this situation have been the most unprofessional behavior I've seen from a veterinarian.

Such a caring group of humans at this office. Highly recommend bringing your fur babies for care.read more

I am beyond grateful to Dr. Alison Baker, Vet Tech Colette, Vet Tech Sarah, and their front desk…read morestaff, made up of three of the most amazing receptionists EVER--April, Christine, and Colleen--as well as the dedicated team behind the scenes at Cary Grove Animal Hospital. Their exceptional care for my beloved dog, Sparky, has been nothing short of a miracle. The journey started on 8/5 with a minor IVDD flare-up that was being treated with medications and laser therapy. But things took a critical turn on Sunday, August 10, when Sparky experienced severe gastrointestinal complications after being prescribed medication for his IVDD on 8/5. This led to a terrifying episode of gastrointestinal bleeding (HGE), low blood pressure, very low sodium and calcium levels, and severe dehydration, necessitating hospitalization for IV fluids and multiple tests. After spending $1,144.00 at Thrive Emergency Vet the previous night, I found myself financially unable to continue the care he desperately needed. Reluctantly, I brought him home against medical advice, knowing he may not make it through the night. But I prayed my heart out and hoped that if he could live through the night, Dr. Baker could save him because he required at least one or two days of intensive care and monitoring. Despite the dire situation, Sparky showed incredible grit and an amazing will to live. I reached out to Christine at Cary Grove first thing Monday morning to explain his condition and how critical he was, and was met with immediate reassurance. She said, "Hold on one moment, let me tell Dr. Baker." Just two minutes later, she returned with the urgency I needed, exclaiming, "Come NOW!" When I arrived, I was greeted by the warm smiles of Christine and April, as well as that of Tech Sarah, eagerly waiting for her "munchkin." Dr. Baker quickly assessed Sparky and meticulously reviewed his records from Thrive, formulating a comprehensive treatment plan and immediately getting to work. The staff treated him throughout Monday with fluids, antibiotics, pain medications, and antiemetics. I picked him up that night to bring him back the next day for continued care. Throughout this entire process, the team made Sparky feel as if he were at home. They allowed him to snuggle into every available blanket they had because "he's needy" and even cozy up in laps for some well-deserved rocking, soothing, and spoiling. Their compassion extended beyond physical care; they kept me at ease with frequent updates, let me cry (like Lucy), and patiently answered every single question I had--believe me, there were a lot! I am thrilled to share that Mr. Sparky is now well on his way to recovery! It's going to be a long and arduous journey, but with Cary Grove Animal Hospital by our side, there is no mountain I am not willing to face--except for one; and thanks to Dr. Baker's quick action, we won't have to address that dark day anytime soon! The dedication and love from everyone at Cary Grove astonished not only me but also the charitable foundations I consulted to help with Sparky's care. Having worked with numerous veterinary offices, these organizations were blown away by the incredible level of care and compassion that Cary Grove provides. If you are looking for a veterinary team that not only excels in expertise but also embodies genuine love for your pets, look no further than Cary Grove Animal Hospital. They have set the standard for what veterinary care should be, and I will always stand by this remarkable team. Thank you, Cary Grove, for everything! You are truly a blessing to our community!

Heartland has actually taken care of my parents' cats through the years. They have always provided…read morestellar service. Now that I have moved in with my parents to care for them, my cat Spock is a new patient here. It's so nice to just bring my pet to a vet without having to wonder whether or not my cat is in good hands. Out in Woodstock, there's a level of care that you just don't receive in a bigger city like Chicago. That's not to say your pet isn't in good hands in a bustling city. There's just less of a rush, no traffic, easy parking, and definitely more personable care. I feel like the staff will remember me the next time I bring my cat in. Thank you!

Best veterinarian clinic we have ever used. Dr. Shannon is so kind and caring with our animals, as…read moreare ALL the other staff there. Their prices are very reasonable, unlike some other vets in the area. We take our Chihuahua, and two cats there yearly. We absolutely will continue to use heartland! They do an amazing job!!!! And most importantly, they CARE. They treat our animals how we do, like FAMILY!

Yesterday was the third time we've needed Dr. Jessica to release one of our dogs. Dr Jessica is not…read moreonly compassionate, but she's caring & very competent. We never feel rushed through this process. She let's us take all the time we need. I almost forgot to mention one of the other benefits of in home euthanasia: We have other dogs in our family. After Dr Jessica puts my girl to rest, we have our other dogs come in to say goodbye. My other guys know exactly where their pack mate went. They're not confused & they don't wander around the house looking for their family member. The comfort this brings them is priceless. If you're in need of this service, do call them & request Dr. Jessica. She makes a very difficult time just a bit easier. I highly recommend her!

We recently had Dr. Jessica come to our house after our 15 yr old dog was diagnosed with terminal…read moreissues. You could not possibly ask for a kinder person to help through this process - she explains everything thoroughly, does not rush the process and was great with follow up communication as she even returned our dogs ashes to us in about a week. Would without a doubt recommend her to anyone in need of in home euthanasia.

I've had two medical emergencies for my dog, and these wonderful people have always taken great…read moresuch care of him. There are a couple of other 24 hr hospitals nearby, but I will always go to Dundee. Everyone I have had contact with has been incredibly compassionate and helped put my mind at ease.

I would rate this veterinary office with zero stars if possible. I brought my dog in for a skin…read moreexamination and was attended to by "Dr." Matthew Khorsand, who did not even examine my dog before prescribing a medication costing $184. Upon realizing I could not afford this amount and after finding the same prescription available at a lower cost elsewhere, I requested a paper prescription. To my surprise, I was informed that he could not provide a paper prescription until he confirmed the medication's effectiveness, which meant I was compelled to purchase it from their pharmacy. After 45 days, I would need to return for another visit to assess the medication's efficacy before receiving a paper prescription to fill elsewhere. After I left, my wife called the office only to be told that I had been rude during my visit, which was not the case; I had been apologetic about my inability to purchase the medication from them. When my wife spoke to the vet, he claimed he would have provided a paper prescription had I not left immediately upon mentioning I could find it cheaper elsewhere. He then stated that if I returned, the prescription would be available at the front desk, which closes at 4:30 PM. My mother kindly offered to retrieve the prescription, believing it would be waiting for us. However, upon her arrival, Dr. Khorsand insisted that she purchase the $184 medication from them first, reiterating that he needed to confirm its effectiveness before issuing a paper prescription. He also made disparaging remarks about my wife during their conversation. The entire experience was utterly frustrating. Previously, we had purchased costly medication from their pharmacy, yet there were no records of our dog, Cole, when we returned. I have never encountered a veterinary office that withholds prescriptions from clients unless they have purchased them directly. The doctor seemed more interested in arguing and asserting that we were rude than in providing professional care. While I must commend the front office staff for their kindness, Dr. Khorsand's conduct was unprofessional and indicative of someone whose compensation may be tied to the volume of prescriptions sold. If you have the option to choose another veterinary office, I strongly recommend considering it. I do not frequently leave negative reviews, but this experience was one I would not wish upon anyone. We paid over $300 for a consultation with Dr. Khorsand, who did not even examine my dog, and for medication that I could have obtained at our preferred pharmacy for half the cost. I will never return to this office and feel sorry for any future animals who may be under Dr. Khorsand's care.

I had to say goodbye to my sweet girl sept 10th from cancer.My regular vet couldn't fit in the…read moreappointment, but they ACC did. I have to say I am thankful they did because the genuine kindness we were shown and how much care they gave my girl was amazing! The vet techs Dr. Nicole I can never thank them enough. It is now the reason they are my vets from here on out!! I will never ever go anywhere else. They didn't know us but loved us like we were family! I can't wait to see y'all on much happier terms. I can never thank you enough ! Forever and ever grateful , The Bland Family

Dr. Nicole is very patient, knowledgeable, and cares about her animals. I had to take my dog to a…read moreveterinarian hospital as ACC didn't do the surgery my dog needed. Dr. Nicole called me after she would get the reports from the hospital to see how things were going from my point of view. I recommend Dr. Nicole and the ACC for your pet's needs.