I'm so disappointed. We have been taking our two dogs here for almost 5 years and we've always had…read morea pretty good experience with the groomer and daycare services. However, today we go and pick up our Lab and she has a cut on her side. When we asked what happened we were told "no idea. Maybe she ran into a cabinet or table but we will check the footage from the groomers office and let you know." The manager calls me and OF COURSE the cameras are down. The manager then tells me that maybe the groomer clipped her when shaving her..... she wasn't shaved! She only had a bath! Do not take your dogs here. Such bad service and my poor dog had to pay the price.

This is such a great place for socializing your dog while they play and play and play the day away…read more Our 3 Bernedoodle boys have such a wonderful time there. No toys because they do not need them! The dogs romp and play with each other and it exercises their minds and bodies. Your pupper will be so ready to relax when you get home. A well behaved companion dog comes easier when they've have exhausted all that energy. Love this place.

I have been meaning to write this review for a while now. We took our dog here about 4 times before…read moresummer. I would not take your dog here. No toys to play with and small rooms. The young kid who owns this or whatever also lied to me. I asked about a room and what was going on inside because I could see it and he said nothing and it was being cleaned - that was not true and I could see dogs in there and they all looked so sad. He said we could not go in to see dogs because it would rile them up, also bullshit- you just don't want people seeing your shitty/ depressing rooms. Do not take your dog somewhere if you cannot tour the place - duh no brainer, hence why I feel silly I even came back. The last time we picked our dog up he wreaked of pee and had yellow paws and had to potty right away. I should have known better and actually feel bad I let my dog come here. He was never excited to come. They also do not let you come see inside which is super sketchy and the one time I was able to get a look it legit looked like a jail cell and the dogs looked sad. It's also not cool the workers just stay outside and watch. That is not normal and they should he interacting with the dogs , not staring from a window outside. My dog hated coming here and was never excited. We ended up moving to pampered pets and it's been nothing but amazing ! The workers are great, so friendly and constantly interacting with the dogs. They have TVs where you can also see them and a beautiful outdoor space. They even have a pool for swim lessons . Please safe yourself the trouble and your dog the trauma of coming here. My dog visibly gets excited and cannot wait to come to pampered Pets so also a sign I know he is being loved and treated well.

Yes yes and yes! Mark, Lisa and the rest of the crew at the Dog Waggin are absolutely wonderful!!…read moreWe have 3 pups which are nothing short of a handful. I could not believe how welcoming and comforting everyone at the dog waggin made us feel and made our crazy little furry crew feel like family. We have never before felt comfortable leaving the pups with a sitter let alone leaving them in an overnight setting..... until we found Mark, Lisa and crew! We love that they text updates and wonderful pics too! Thanks so much DW crew! We all look forward to many stays and play days to come!!

We made an appointment. Showed up with our puppy of 6 months. Waited, rang the bell called etc…read more.. The smell of cannibus was so strong I was afraid my puppy would get sick. My husband and I were never really greeted. Lisa looks at my little golden doodle with a grimace. Told us she would take our Ginger AFTER she went to her friend first who is a trainer. What a scammer. The reviews are all pretty old, what a depressing sad place.

Lisa is great with our golden doodle. When searching for daycare I look for someone that is going…read moreto treat my animal or child better than I do on occasion. I found that at Doggie Daycare Delight. Lisa treats all the dogs like they are hers and loves on them all. I especially enjoy getting the videos throughout the day of her activity. Thank you, Lisa for the love you show our dog! It means the world to us!!

Very disturbing experience today- my beautiful lab was there for less than 12 hours and they lost…read morehim- he was found by a community member miles away and brought to a vet who checked him for a microchip and called me. This morning I got a call from my vet "We have your dog" and my heart sank- that is how I found out. This is the worst experience of my life with any service ever. Putting this review in as it would impact my decision to use this "service".

Matt, Randa, their children and staff help to make every experience wonderful for your furry…read morefriends! Leaving my pets with them I know they will be happy loved and active with many kind people and dogs.

By far the best trainer we've had to date! I live in Los Angeles but I'm from the Chicago land…read morearea. I rescued a puppy, for my Grandma, that was born on the day my grandpa passed away. Usually I train the puppies before I bring them out to her. This time I didn't. I wanted her to have him asap to help w the grief. My grandpa also had a dog, that never left his side and was with him the night he passed. After his passing we brought her to the funeral so she understood he wasn't coming home. After several tries of nudging him in the casket, kissing him and booping her nose to his nose to try to wake him up she realized he wasn't this time. After the funeral her behavior changed and she started marking everywhere in the house. Not knowing she was marking and bringing a puppy into the mix, made the situation alot more chaotic. My grandmas also in a wheelchair and depends on others for help. Which made things harder for her to train her puppy. After numerous phone calls, either being told it was nearly impossible to do what I needed help with or it's was gonna cost as much as giving them my first born, I nearly gave up. UNTIL.... Richard came to my rescue! When I talk to Richard for the first time, I got a sense of peace and a chance for hope. Instead of him telling me that this situation was an obstacle beyond imagination, or not possible, he took the challenge. He warned me it might take time, given the circumstances that I was pretty much putting him in and limiting what he could and couldn't do. But, he was willing to try and not charge me my first born. After the first session, we saw results that didn't seem reachable in the beginning. We've been able to break my grandpas dog from marking all over the house and the puppy's on his way to being pee pad trained. We still have more work to do but the progress so far gives the positive reassurance to keep going and not quitting. I highly recommend Richard to anyone and everyone! He's truly one of a kind

Rich is amazing. He is so successful at getting my dog to do what he should. He's patient teaching…read moreme how to follow through with the training.

This review has been a long-time in happening but it's mostly my fault for not knocking it out…read moreweeks ago. I was late to the pandemic dog/puppy party, I started work with a new shop that didn't require me to do the regular run & gun previous shops had me doing, and I finally felt ready to get a new puppy after two years of grieving on the loss of my last girlie. As soon as my new girlie had all her shots, one of the things I wanted to start doing early is getting socialized with as many different dogs as I could with her. Woodstock Canine was the first I visited and the only one that would take her as young as she was at the time. As time went by, she also visited a few other doggie daycare locations, one I avoided will go nameless, but it was a huge deal on Nextdoor about how they treat their four-legged clients and I promptly scratched them off the list. Another doggie daycare was going along great until I had to bolt out of town for a business emergency and let her stay the night at this 'other' location, I had gotten an alert from their staff that she wasn't walking great and was wondering if I could take her to my vet. The vet discovered that whatever the daycare/boarding facility used to clean the place burned a couple of her pads and I was out $900 in vet bills because their staff was probably more interested in Facebook updates than client health. One other scare sealed it for me never taking her there again. Woodstock Canine Clubhouse is exclusively where she goes for daycare and an emergency boarding if I get stuck with something, or I forgot about a party happening and didn't add it to Google Calendar. My girlie starts bouncing around when I make the right turn onto the road where Woodstock Canine Clubhouse is on and as soon as we're parked, she can't wait to get inside and play with her friends with the staff and all her other four-legged friends on the inside. At the end of the day, and as soon as we're barely out of their lot, she's crying that I'm taking her away from her friends, but that doesn't last long as she's fast asleep on the drive home. After dinner at home, she's fast asleep until around midnight when she asks to do her business (and dinner has digested) where she makes her way to the couch, bed, sometimes the crate and is back into a night of sleep only I can dream about having. Don't take my word on this, give your dog a day off and give Woodstock Canine Clubhouse a try, and see if your results mirror mine, I'm certain you won't be disappointed.

Great employees that are amazing with pets. The facilities are clean and well kept. I will be…read moreboarding my dog here in the future.

I am a veterinarian. I maintain all of my pets vaccination records at home and administer their…read morevaccines personally. My animals receive their veterinary care at home. I explained this to Pet Suites and provided a copy of my state license along with updated copiies of my vaccination records. This included the vaccine stickers directly off the vaccine vials with the serial numbers and expiration dates. Pet Suites denied my pet the ability to board because my Veterinary records were hand written (while some offices still use hand written records). They would not accept my records because they were not writted on a letterhead. Very disappointed guys. We will not be doing business here in the future. I will also recommend to all of my clients that they avoid the company "Pet Suites."

Wrote a review about 2:45, 11/27. As stated, I was working. I was able to write it because I was at…read morelunch. 48 minutes later, GM Chelsea left me a voicemail, text & email. I didn't reply because I was working. Voicemail, text & email were vague, asking me to call back. She said she knew it was a holiday & I'd be busy but wanted to talk. On break, I called my spouse & we decided not to contact her further as we didn't feel easy doing so. At 5:15, she replied to my review with details of what happened & things I consider personal information. My work day ends at 6:30 & she expected a reply within 2 hours. I sent the reply to my husband so he & my mom could contact her. I had absolutely nothing nice to say to her. No time in the past has PS told us that Simon is "barrier reactive". We didn't know what it meant until looking it up. My dog does not react to barriers. My kitchen is blocked by a gate. When I cook dinner he just sits by the gate & watches me, not making a sound. Every other time we took Simon we got only good reports about him & how he acted around the other dogs. In the past we were told that they do not feed the large playgroup dogs. My husband asked many times when we took him before & was told no. The 1st call I got from Asher was vague. He didn't say when it happened. He said they took him out of group & put him in his own room. Without a time or being able to see him on the livestream, I made a guess that they waited to call me. How was I supposed to know if messages were vague? Then I'm told he was put in a private room without having to pay for it. I didn't ask for that. Why would I pay for my dog to sit around by himself & do nothing? The point was to have him out to play with others, not be alone. Again, how can you expect a reply in 2 hours after saying you know I'd be busy because it's the day before a holiday? The reply should've said we reached out & would appreciate if you contact us back, not publishing all the info online - exact date of last visit, using barrier reactive to make it sound like he's a problem. Why is it ok to publicly publish that personal info Chelsea? They called about 5:45. They told Chelsea I was still working & I wouldn't have anything nice to say. If you have nothing nice to say, don't say anything. We found out that Chelsea wasn't even at LITH 11/27. Instead of waiting for a call back, she decided to reply on Google 2 hours later. Thanks Chelsea, for giving me a reasonable time frame to reply. My husband said she used the typical corporate jargon including only having 24 hours. You still had 21 hours left Chelsea. They expressed to her how upset I was by her putting this out in the open. THE NEXT DAY she copied & pasted her reply to my Yelp. Chelsea, didn't they tell you how upset I was with you putting it out there? To do it AGAIN on a different site is rude. She said she hopes I call her once I've "cooled off". As someone who works customer service & answers phone calls all day, I would have been pulled for professionalism training if I'd said something like that. I also don't "cool off" when my loved ones are accused. Chelsea, I'll die on that hill & you better believe I don't let things go. When Simon got home, his attitude was different. He was anxious and scared. He's usually cuddly & sits on our laps all evening. He slept by himself which is rare. What did your staff do to my dog? He isn't himself. I truly believe my dog was pulled in a way that hurt him & made him upset enough to change his mood. When he was about 4 months old, he got a split nail while at puppy preschool; we didn't think anything of it, we trusted PS. He has bad PTSD from it that I think we were wrong. We have to give him meds to calm him down when he gets his claws trimmed. What did you do to my dog PS? I read recent reviews & saw that PS switched management. My husband said the lobby felt different, less inviting & he didn't recognize the staff. Chelsea told him she worked hard to make LITH better. Did she? It seems worse under her. FYI Chelsea, I would have listened to a 10 minute voicemail.

Our dog injected a large toy and needed $10,000 of surgery to remove it. They don't let customers…read moresee where dogs are kept or give tours. Dogs aren't supervised all the time!

While I've never been to this place before, they really know their employees and customers well and…read moreknow what's right for them and for their pets! If the employee or pet isn't doing well in this kind of environment, then they simply suggest new places for them to try out. Seems weird that I'd be saying this, right? Not really. You see, I'm a dog walker and have worked at two different companies. The first place I worked at, one if my fellow dog walkers was recommended to us by this place as they felt he'd do much better in a one-on-one situation rather than in a group environment. The place I currently walk for have gotten clients recommended to us from this place, as they felt group environment wasn't in the best interest for the dog(s) and that they're better off having one-on-one time while relaxing in the comfort of their own home! The next time you're looking for a place to walk your dog, be sure to ask Paws in Pinegree for any and all suggestions!

Maybe being closed will teach Kara the "manager" not to lie and cheat people to try to get ahead in…read morelife. She drinks on the job and never shows up to work. Can't keep anything consistent and was always out of cleaning supplies. I am so glad I quit and don't have to deal with her anymore. For anyone that reads this whatever Kara says about me I don't care. All I want is people to know the truth and not get scammed by 10 lbs of makeup and a sob story.

My dog was at Charlie's Doghouse in Crystal Lake for 6 days. It was my first time boarding him…read moreever, and I did a lot of research of where I would send him because I was so nervous. Charlie's DH seemed like it had great reviews, he spent a day there and had fun passing his temperament test, and they offered a cage-free option for overnights which I 100% needed for my dog. I almost didn't go through with boarding him, I tried to find several people to stay at my home for the week, but with scheduling it didn't work out, so I went with Charlie's. I only agreed after an employee promised me that he would make sure the other employees knew how nervous I was and that they would communicate pictures and updates throughout the week as they could. I left on a Friday, I didn't hear from them all weekend. The male employee was the only one to send me pictures and some news about him after the weekend since he wasn't working that weekend, but he said he heard it was busy. I finally got a text from the manager late the last night of his stay regarding a "small scratch" she noticed. Upon picking him up, this was NOT a small and I noticed several other spots along his neck that were raised, felt like bites, and that worried me. The employee also told me that my dog got sick one night, but no one told me this during his stay? I took him to the vet this morning because I was so concerned with the bites, they had to shave his neck region, and we were SHOCKED! Please tell me this is "a small scratch".... Terrifying and I'm so sad I sent my dog here, and he went through that. His neck is shaved, he has marks all over, he's on an ointment, and an oral antibiotic. How did this go "unnoticed"? Wasn't there blood? He has short hair, most of it white in that region. I asked, the employee "doesn't know" if there was blood. Each employee I've spoken to has a different day they "noticed" the "small scratch". There had to have been blood and someone had to have seen this! Why wasn't I contacted WHEN THIS HAPPENED and WHY WASN'T HE TAKEN TO THE VET THEN? Someone is lying or this place was understaffed and unsupervised. As a rescue dog, he already has a very traumatic past, so I am exceptionally sad this happened to him and wouldn't want this happening to another dog. What if my dog was a smaller, weaker breed? Another dog could have been killed, luckily my dog wasn't! Update- I did speak to the owner on the phone this morning after the vet. She was crying and disgusted with what happen- she said she's going to try to look through video footage, but it erases every few days, but she's trying to figure out who is to blame. She said she felt very bad and was very apologetic because she said this is her dream job, and she just wants the dogs to be safe. She seemed sincerely very sorry, so while this was very bad, and I wouldn't want to send my dog back, it also sounds like it's not normal for this place. Idk... She's paying for the vet bill and the 6 day stay not that it will help my dog, but I am thankful he will be okay. I will update this in a week if the vet bill reimbursement check is sent, she has already reimbursed my dog's stay as promised. I wouldn't wish this on any dog.

What a wonderful place! My dog loves it there! Andrea and Rick are great with the dogs and great…read morewith people too! I only wish I would have found them years ago! All the staff are caring, professional and dedicated! I love all the pictures the take everyday and post on Facebook! My dog Maxie looks so happy!!

Open no crate vaca for your movie. These people know what they're doing. My Frank is excited to go…read moreand same happy boy when picked up. He is also very clean due to the backyard maintenance.