I had to say goodbye to my sweet girl sept 10th from cancer.My regular vet couldn't fit in the appointment, but they ACC did. I have to say I am thankful they did because the genuine kindness we were shown and how much care they gave my girl was amazing! The vet techs Dr. Nicole I can never thank them enough. It is now the reason they are my vets from here on out!! I will never ever go anywhere else. They didn't know us but loved us like we were family! I can't wait to see y'all on much happier terms. I can never thank you enough ! Forever and ever grateful , The Bland Family read more

ACC of Fox Valley - Joules Grace - Veterinarians Near Me - Algonquin, Illinois

Dr. Nicole is very patient, knowledgeable, and cares about her animals. I had to take my dog to a veterinarian hospital as ACC didn't do the surgery my dog needed. Dr. Nicole called me after she would get the reports from the hospital to see how things were going from my point of view. I recommend Dr. Nicole and the ACC for your pet's needs. read more

When the time came to euthanize our sweet girl, Dr. Jen and staff were so good to us. From the bottom of my heart, thank you for giving our girl a painless and not rushed escape from her pain and terminal cancer. God bless you guys read more

They have gone down hill and are resorting to up charging saying you asked for something when you didn't. poor exam of my dog and a $900 bill for annual stuff! read more

My dog became extremely ill after she was given an antibiotic from the vets. They do not keep track of the places they get their meds from and often switch company's. Which could mean switching ingredients. Each company uses different ingredients to make the medicine your pet needs. They also only use generic medication's. Which are not FDA approved. My pet almost died do this inconsistency. My dog had all the major organs in the body shutting down. Lucky the day before the recommendation to put her down my dog started throwing up the pill which led me to discover all the above information. I find it unethical and unprofessional for this clinic not to do their due diligence in researching the meds they give our pets. This also left us with unanswered questions to find out what company was poisoning my dog. I pray none of you or your pet has to go through this horrible situation as we did. **In response to the owners review** I spoke with the vets and they never once said there were any underline issues nor is it in any paper work or report. There was nothing major going on with my dog before going to Fox Valley Clinic. After Fox Valley gave my dog the meds the symptoms began. I spoke with one of the vets and asked to contact the pharmaceutical company that they got the meds from and they did very much so tell me they don't keep record of where the meds are coming from and they were generic. If this is not so than send me the informations asap. The Vets never contacted any other Vet about my dog to make such an assumptions about your claim against them. Again unethical and unprofessional post. read more

We took our dog here cause he was struggling to breathe. Got some coughing pills and a very expensive X ray that was on the wrong parts of his body. This was our first vet we went to and went to two more. One was in the middle of the night the same night as we went here. They figured it out that it was a collapsed trachea w allergies that triggered it. This place didn't even do the correct X rays-over $400 later. No follow up and was a waste of money. The other two vets we went to afterwards were more helpful and we got answers. So disappointed. read more

I have been bringing my cat here for 7 years and have always had a great experience. There have been a couple of health issues that we have had to deal with and the doctors have always been patient, kind, and never appeared annoyed at all of the questions we have thrown at them. The reception staff is also great and appointment scheduling (and rescheduling) has always been met with the same demeanor as the doctors. Us humans are very happy here! The cat... not as much. read more

If I could give ZERO stars I would. Do not bring your pets here. I brought my 12 year old dog here last week to find out what was going on with him as he was sporadically eating and lost 15 lbs since I had him at the vet last. We found out what was going on which the dr said it was a tumor and most likely cancerous. Also That I needed to put my dog down. Very little explaining that was done. Especially a lot to take in. When the weekend passed and I didn't bring him in to be put down this facility didn't even give a follow up phone call and asked another employee about my address as it's in the same neighborhood as the employees family member to find out more about me. Asked if I had other animals. Which I do. They called animal control on me. I placed a phone call to the office manager Rachel who still hasn't returned my phone call. These people do not care about your pet one bit and definitely have no empathy to their patients owners. To no surprise animal control said I did everything right by bringing my dog in to get checked out and my other pets living situation is really nice! As someone that has been a client for years with previous pets and even with the pets of my parents as a child I will never ever go back here! Go to All Paws in Algonquin where the staff is amazing, takes the time to actually teach you about what is going on and gives you a better understanding instead of talking down to you. read more

I could say with pure honesty that this is the WORST animal clinic. Do not bring your animals here. Over the years we have been customers. My cat has had an on going health issue since he was was a kitten. He is now 7. At this clinic we have done every test done under the sun. We have spent thousands upon thousands on our cat trying to find a resolution for his condition. They have done so much blood work on him. They as a Clinic never found what was actually wrong with him. We have so spent money on visits to numerous doctor visits, special diets and supplies in our home to accommodate his condition. Every time they said it "MAY BE CANCER or it MAYBE THYROID". They would never follow up and had NO compassion for thier clients or animal patients. Fast foward (very recently) our cat was very sick again (down to 7 lbs) and we brought him in and the vet at Animal Care Clinic told us to put the cat down and there is nothing that they can do to help him or make him better. (again we spent over $400 and got an answer we didn't want to accept or hear). His answer was to euthanize cat because he didn't know what was wrong with him. We weren't ready to put out cat down. Our gut was telling us to get a second opinion elsewhere. So, we went to an internal medicine animal doctor (nearby) As soon as the doctor saw him he was very optimistic. He said has seen this before. He was very patient and caring. He said he would keep calling until we have his condition resolved. He did some bloodwork. He ordered bloodwork for his pancreas. (this bloodwork Animal Care Clinic never did or even considered this type of lab work). Turns out my cat has pancreatitis! He is on a vitamin and probiotic. He gained ALL his weight back and healthier and HAPPIER then he has EVER been. Thank god we did not listen to the doctor at Animal Care Clinic to put our cat down. They almost killed my cat! Animal care Clinic lacks knowledge, compassion, empathy and customer service skills. They are crooks! I would give him 0 Stars if i could. read more

I absolutely loved this place. I am fostering a dog and the animal shelter I volunteer for asked me to take her to this vet for her annual shots. Almost Home Foundation recommended the Animal Care Clinic, so I immediately looked up the reviews on Yelp. After seeing the 5 star rating, I was willing to take the extra time to drive to a further vet for quality. They made an appointment for me to see Dr. Liz Orsi and my dog and I adored her. You can tell she truly loves animals. She was very calm and compassionate with Cheeks and gave her lots of kisses and treats. She was extremely thorough in her examination. I am sure once I own my own dog, I will continue to drive the extra distance just to go to this vet! read more

ACC of Fox Valley - Cheeks loves Dr. Liz! - Veterinarians Near Me - Algonquin, Illinois

Complete Lack of Competence & Integrity: These people are nothing but desperate penny-pinching hacks. We love our dog to death, are a $200 k/year household, and would pay any amount of money for his care. Do yourselves a favor and don't go here for ANYTHING. We've gone to various vets and groomers for 13 years and have NEVER had worse experiences. First visit they WAY overcharged us for just a few vaccines - and we used to live IN THE CITY (literally paid more for those than we used to for our dog's entire annual vaccine package). Not to mention their grooming service was also exorbitantly priced, but at least that seemed more reasonable given our dog has IVDD and they supposedly specialized in sick/older dogs. Then the last time he was groomed (the very first time they actually worked on his paws, including nail clipping and pad shaving), they cut him. Noticed about a week later that he was incessantly biting and licking his paw, and since he literally ONLY ever walks in our 1.7 acre well-maintained lawn, it wasn't rocket science to figure out that that's what happened. We took him there for a vet appointment, where they confirmed he had a cut on his paw that became infected, and when we asked if the cut was the result of his grooming appointment, were literally told that was impossible because "we'd have noticed it much sooner." Really?? Two people with full-time jobs would've sat around and stared at their dog all day enough to notice if/when he first started licking his paw more than unusual? (Not to mention that when our dog sitter saw him a few weeks later, she IMMEDIATELY said he was nicked with the clippers, without any mention or info from us.) Then comes the veterinary wisdom of the very astute Dr. Nicole, who sent us home with a cone that she said only needed to be worn 2 or 3 days and some anti-itch medication + antibiotics. Any time we took the cone off, he started going after his paw again, so it wasn't till after about a week that we were able to remove it, and a few days after we ran out of medication, he started biting and licking again. We called thinking that SURELY this time they'd take responsibility, esp since the injury was their fault in the first place, so we asked for a free vet follow up, including meds. LOL. The maximum concession we were offered, after going back and forth, was a generous $5 discount off the office visit from the great Dr. Nicole herself! But then my husband had the idea of just asking for a refill on the meds (of course paid by us), which they graciously obliged, and thankfully did the trick. We resolved to never go back for veterinary care, but did still think they were the best option for his grooming needs. Took him in today, specifically said they cut him the last time so they needed to A) be more careful and B) actually NOTIFY us if anything did happen. Sure enough, the minute we got home and I inspected him, I saw this injury on his paw pad. We called, informed them, asked for a discount for the grooming or credit for future service, as well as for any resulting vet care to be free, and after nearly an hour, the BEST the grooming manager offered was a free office visit, if that was necessary. According to Dr. Nicole, aka the autocrat who runs the entire establishment, if we didn't pay for the meds, their office would have to (*gasp- almost sounds like real customer service!*), and that if this was the second time it happened, we were probably better off finding different groomers! So run, don't walk, from these unethical cheapskates who we wouldn't even go to for free. read more

ACC of Fox Valley - Second grooming injury - Veterinarians Near Me - Algonquin, Illinois

My vet in Crystal Lake suggested ACC when they stopped doing grooming. I usually need her sedated to have her groomed, as she is a VERY fussy and anxious Maine Coon who has no problem telling you how she feels with her teeth and talons! I would like to see footage of how the kind groomer bathed her! She smelled fantastic and had a smooth, precise cut. Not to mention that she didn't even need sedation because the groomer is very experienced and knew how to handle an angry critter. She is so much happier now in the heat with her lion cut. We wished they hadn't only been taking cash tips! Next time we'll tip them another thirty bucks for being so great! read more

I have brought multiple dogs here over fifteen years of fur baby friends. all the vets are knowledgeable and caring, and the staff is wonderful. highly recommend read more

If I could give this vet a zero stars I would! Our oldest border terrier at 15 had some dental issues. They gave us medicine and that was it! No follow ups to check how it was doing ...nothing! Plus they terminated our favorite vet for reasons that is Ridiculous especially as a new mom! We used to travel 45 mins to try and have her as our vet and only saw her a few times, we were going for years! We have decided to go else where and I suggest you do too! read more

This location almost killed my dog, she has been going here all of her life. In the beginning it was good! They truly cared about my dog. However I do have to agree with previous comments, the passion and care has died with this location, the receptionists are cold and the doctors don't care as they once did before. I understand with new technology and the ability to grow is wonderful, but it doesn't mean anything if the love and kindness isn't there. My dog is an elderly dog, she does have health issues and major pain from arthritis. She cries and cries and it breaks my heart. Over the last couple years my poor baby has been in severe pain and no matter how many expensive visits they had denied her any medication to relieve her pain. They prescribed her an antibiotic that made her stop breathing, after many consults and phone calls, the doctors felt that I was worrying too much and they even admitted they didn't even know if this medication was working. The last conversation the doctor told me to let the receptionist know that if my dog was continuing to decline from this medication they would get us in so they could evaluate her. My dog collapsed and stopped breathing After giving her air through her mouth she finally came to, she threw up and was dazed. I called immediately and the receptionist told me they weren't able to see her despite what the doctor said and despite her condition. I ended up taking her to an emergency vet, they evaluated her and explained that medication was the cause of her symptoms and her collapsing (despite me telling the doctor I didn't feel that medication was right, they didn't listen to me). They gave her anti inflammatory medication to help with her pain and they gave her a different antibiotic that helped her greatly. My dog is relaxing comfortably and even has some energy and she is finally eating. After visiting the other vet. After spending thousands of dollars to support this location, I feel robbed and mostly I cannot trust this location. They almost killed my poor dog, till I was blue in the face the staff did not listen to my concerns with this medication. They were non empathetic, every time I've brought my dog here they would scold me in making my elderly dog comfortable however they refused to give her any medication to help her with her last moments. Also the receptionists need a re-evaluation on customer service. *they couldn't find me in their database and we have spoken with Lori* my trust in this business won't come back! My dog has been going here for the 14 years of her life. read more

They are the best!! You get right in and the staff is very friendly and professional. They really love the animals and offer the best compassionate care. My dog really loved Dr. Jen Tito and so do I. I would highly recommend them to everyone!! Thank you Animal Care Clinic for all you do!! read more

Very disappointed. I was a client here previously and left because they were always running late. I would wait 45 mins to be seen. Fast forward and on to my next puppy I came back because it was close to home and thought I would give them another try. Things have been ok for the past 5 years but slowly the costs are increasing and out of control. This past week I called because I wasn't getting reminders for my dog's care. They said it probably went to the home phone and not my cell phone. I asked what was needed and made the appointment. The following day I get the call for bood test results but because my dog is on meds, the appointment they had me come in for was a tech only and needed to be the vet. So, again the second day in a row I have to go back. It's disappointing the front desk cannot read the file to know what has to be done. It's the hottest week of the year to be hauling my black dog in a hot car. He hate's the vet and it's not a pleasant experience. I hate to come 2 times a year let alone two days in a row which is not my fault! Get your act together. Ready for a different vet again! read more

After clearly being very very upset with Animal Care Clinic I could not give up on this relationship only and I mean ONLY because of Dr. Sharon. I got through to her after a very frustrating time of it. I took the time to explain to the Dr how these horrible experiences may never reach her but the customer service was in serious need of attention. It's unacceptable for employees to act in such a horrible manner. I received a call from a manger only after speaking with Dr Sharon. The Dr was very appreciative of the feedback and stated she would take action. I brought my dog back and will continue to bring my pets here. However.....they most likely lost my grooming business. I'm sure it's no big deal to anyone. I've also read reviews of other vet's in the area and they seem to be struggling with the same thing. STAFF!!!! People if you can't handle being in the service business. GET OUT!!! Jags! read more

The Vet couldn't do anything to help diagnose my dog's possible fat tumor, because he was too scarred to even go in without me, yet they still charged me an arm and a leg for a "keep an eye on it" diagnosis. read more

When my little guy Georgie (kitty) stopped eating, I knew I had to get him to the vet ASAP since he could go into liver failure. My regular docs (Drs. Paul and Sharon) were both off, so I took the first available appointment. I mentioned that George might need a(nother) feeding tube inserted, and appreciate that the receptionist made sure there was a doc who could do that if we had to go that route. I saw Dr. Scott. I had never met him before, but he was great: very compassionate, informative, and thorough. Dr. Scott felt a mass during the physical exam, and he was able to squeeze us in for an ultrasound with Dr. Kristen. Of course he also did bloodwork. He provided approximate costs for the procedures each time without my having to inquire. Dr. Scott administered subcutaneous fluids and offered to keep George in a quiet spot in the back until the ultrasound could be done. Meanwhile, the bloodwork came back and he discussed the lab results with me, even nicely repeating himself (since there's SO much to take in!), recorded some notes for me, and let me take the labs so I could call my mom to update her. Dr. Scott called me when the ultrasound was complete and saw me as soon as I arrived. I learned that George's intestinal cancer had returned with a vengeance, and nothing could really be done. Dr. Scott told me I could take Georgie home to say goodbye. No vet has ever suggested that, and I thought it was very compassionate. Since George wasn't eating and was clearly miserable, I didn't want to prolong things for him, and ultimately decided to let him go. Dr. Scott explained the process and gave me ample time to call my mom and spend time with George both prior to and after IV catheter insertion. He even sat with George and I for a while before administering the drugs, asking about George and telling me about his cats. He treated both of us very kindly and I appreciate that there was no rush. It made the sh!tty situation more tolerable. Before he put George to sleep, he even asked if I was OK to drive home. The absolutely WORST thing about having pets is losing them. I'm so SO sad to have lost my little Georgie, but I appreciate the care and compassion Dr. Scott showed both of us during this time. read more

ACC of Fox Valley - Georgie at Animal Care Clinic (2013) - Veterinarians Near Me - Algonquin, Illinois

Can't begin to say how much we appreciate the team at Animal Care Clinic. We first visited them about four years ago when we were moving cross country and wanted a sedative for our cats. They were incredibly kind, prescribed the medicine and things worked out great. Fast forward three years and its time to move back. Our vet in Las Vegas wants to prescribe a different medicine. Since the medicine we had the first time worked so well we contacted the Animal Care Clinic and they provided the exact details of what they had given our boys years prior, which we relayed to our local vet and things again went off without a hitch. We've been taking one of our cats to Dr. Cassandra since we returned to the area and I can't say enough about how pleased I am with her. She's kind, compassionate, and provides a range of options to fit our budget. The clinic is always great to work with in terms of scheduling and has both evening and weekend hours! read more

We have been bringing our pets here since 2016 for their yearly exams. This year our dog was diagnosed with Blastomycosis so we have been in and out very often. We absolutely LOVE Dr. Sarah who is his regular vet. She has been thorough, patient, and so understanding throughout this entire process. Our dog Jager is very anxious and makes it very difficult to even get through an exam, but they are always accommodating no matter what. Unfortunately, Jager needed his left eye removed due to this fungal infection, and Dr. Cassandra performed the surgery - we're almost 2 weeks out and everything looks great so far! We cannot express how thankful we are for the entire team at Animal Care Clinic. So thankful for every returned call (even if it is past business hours) to answer all of our questions. read more

I recently moved to The Chicago area and I needed a new vet because I have three older dogs. These guys have been amazing. Dr. Jen and Dr. Cassandra are both fantastic. They were so nice and very forthcoming with information. I love them. I had to put one of my dogs down about a month ago and it was a sudden and drastic decline after a lingering heart failure disease. The two ladies were not available and so I agreed to see a man. I can't remember what his name was, but he rushed through the procedure and I still feel so bad that I let him rush me through that so much. He barely let the sedative start working before he gave the potassium. I mean my dog hit the ground and he gave the potassium. I felt terrible. But I don't want that to be the focus of this review because Dr. Jan and Dr. Cassandra are the best that I've ever had the pleasure of working with. And the front desk staff have all been very pleasant. I don't have anything bad to say about all of my other desserts there and I've probably been there about six times now.. read more

I have been with this facility for 18 years even with my previous dog. However, last week they TOTALLY misled us. When dropping my little dog for teeth cleaning we told them "Please clean the teeth but DO NOT extract any. Let nature take care of the teeth, so do not even call us to ask. NO EXTRACTIONS. Just please clean them and that is it!" the receptionist told my husband "No problem. mark the box that says NO call"....... When I called to check on my dog, they told me the extracted 7 teeth....... WHAT ? We said NO EXTRACTIONS.... I was put on hold for like 10 minutes and told that the Dr. will call me!.......This is a long story...... I just want to write so BE CAREFUL taking your animals to this place. It used to be a good place BUT not anymore!. I wouldn't even give it 1 star read more

I have had a terrible experience at this place not just once but twice. I should had seen it coming that after the first time they messes up that they have no idea what they are doing. I decided to take my puppy there for his vaccines. The first appointment was in August and at that time the doctor "accidentally" injected the vaccine that was supposed to be given orally, after she realize her mistake she again gave him another dose but this time orally. My poor baby was vomiting and couldn't even stand. I spend 4 sleepless nights with him very ill, that I thought I was going to lose him. The doctor took the responsibility at that time and did all they had to do to make sure my baby started to feel better. Now this week was just the last straw. My puppy broke his leg about 2 weeks ago. As soon as it happened after I got home from the hospital I called to let them know the discharge instructions but also scheduled his appointment for his booster vaccines. This week my family took him to get his vaccines and also get his legged check. They had my family go 3 times that day. The appointment was at 8am the doctor did a terrible job wrapping his leg back again and didn't do the vaccines. She called me to tell me he would need surgery, I called shortly after to ask what kind of surgery. The girl that answer me looked in the notes and she said she didn't know but would go ask the doctor, when she came back she told me the type of surgery to them 2 days later find out she gave me the wrong information. After seeing how uncomfortable my puppy was with the splint we called back and asked about the vaccines at that time my family took him back and he had his splint redone and was vaccinated and yet they failed to see that he needs to get pre-medicine like he always has before. As my family was heading home they called to take him back because they forgot to do so. My baby had a bad reaction because of their mistake and didn't want to walk because they hurt him so bad, I had to take him to the hospital at night. They are not taking responsibility at all for their mistake and I was left to pay the hospital bill that I had because of they aren't fully paying attention to what they are doing. IF YOU CARE ABOUT YOUR PET DONT TAKE HIM THERE, this was the last thing because next mistake they do I'm afraid that they will KILL my puppy. The vet called me to "apologize" but she then would make bs excuses. I called the office supervisor and she advised she would call me back it had been 4 days and yet I have not heard back. They are extremely unprofessional and even my sister said that. She called regarding my puppy's health because she was the one that took him earlier in the week and she said they wouldn't answer her calls and when they would be putting her on hold she would hear all the laugh in the background. read more

I am giving two stars as opposed to none based on the fact that the groomer did a great job and that is not my complaint. My complaint is that I called to make an appt. For my Bernese Mountain Dog, Specifically with Liz, which I stated right away. After making the appt. I asked what the price would be, now I have been down this road before with the same Co. In South Elgin, so I thought I had the heads up on this description... I was told a bath would include washing, drying, nails cut, no cutting of hair, was $45 depending on his weight, which I want quite sure if he was under it not, but if he was over it would be an additional $5. I went over it again, making the clear distinction between a "bath" and a "groom", and was VERY clear that I wanted the BATH as it was described. When I brought him in, I was very impressed with how thorough and knowledgeable the receptionist was, and went over it again saying I did NOT need any cutting. However I did add an extra $15 for oatmeal shampoo. I did also end up having to have him vaccinated since he wasn't on time because of quarantine. Those items are in me. When I picked him up, I was expecting to pay round about $250-300 depending on the price of vaccines. Instead, I was given a Bill of $465. I asked how this insanity happened and was told the groom was $160!!!! ( Not including the shampoo. For ONE dog. Now as I said, she did a beautiful job, but this is not my first rodeo, and this is my fourth Berner, and the MOST I have ever paid for a FULL groom on one dog is $80. (Elsewhere). I This is the second time this has occurred, this time aware and explaining and questioning so I received the service I requested within my budget. I am a very accomplished and experienced hairdresser, so I have my share of covid related financial whining, I understand the value of time, and respect a job well done, but this is insane bait and switch and does not happen at other groomers just here. In case you are wondering, after the first time this happened in So. Elgin, I had the same complaint and they told me the"next" bath was in them and explained that I need to say that is what I wanted the next time. I brought both my dogs ( I had two at the time), elsewhere that was more affordable a couple of times, but they injured my older one, so I was then referred to Liz, who again did a great job. Just at the Algonquin location, that is why I was VERY clear on what I wanted and went back. Upon pick-up all the receptionist had to say when I complained about the price was a controlled sympathetic "I'm sorry." I feel very taken advantage of. read more

I'm honestly spreading awareness to all animal lovers who would do anything for their fur babies at WHATEVER THE COST! Please DO NOT go here. We brought our dog in to get a mass removed that was above his right eye. We also asked them to look at another mass we found on side of head, but didn't want removed. Without being told of ANY possible side effects as a result of this surgery, it has now costed our dog to NOT be able to close his eye! Didn't have a single issue with closing it before the surgery. As soon as we noticed the issue when at home we called right away and were told the Dr noted its because of the other mass on the side of his head and was an existing issue that just wasn't noticeable prior to surgery. After HOUNDING this office for a day and a half to talk with Dr to get some answers that MADE SENSE the Dr FINALLY calls and states the issue is caused by the mass on side of head. He claims it is not due to the surgery. Help me understand why our dogs eye closed perfectly fine before the surgery? We got a 2nd opinion from a reputable veterinarian who has practiced for over 15yrs. He stated this is NOT caused by the mass on side of head. There are 2 possible reasons why he can't close his eye. One is the skin is pulled to tight in order to close the incision. 2nd reason is there could be nerve damage. He was also surprised that when we picked our dog up after the surgery we weren't given antibiotics or told to get eye ointment to keep the eye moisturized from it bring stuck open. Hopefully the nerve meds he prescribed is enough to help this situation. If not then we talk about reopening the incision to try and loosen the tension of the pulled skin. I'm disgusted with how this whole situation WASN'T professionally handled. The lack of communication is life altering, and this is an example of that. Worst part about this is our dog is the one who ends up suffering for it. Staff at ACC of Fox Valley DO BETTER!!!! Dr. Paul you should be ashamed of yourself along with your staff. read more

Dr. Sarah and the entire staff was so good to me this past Monday when I had to to send my beloved cat of 17 yrs, Pixie, up into the stars. Doctor Sarah could not have made it an easier experience for me and I will forever be grateful. Everyone here is top notch, professional, and extremely compassionate. I highly recommend. Thank you for everything that you did for myself and Pixie. As for all of these negative reviews, I understand that it gets hard for people to sometimes accept difficult truths. The veterinarian is certainly not trying to kill or harm your pet. It's just so easy to accept the bad. 5 minutes after I put my cat down, some obviously distraught woman was screaming in the parking lot about how I should never take my animals there, and when I told her that I had just put an animal down and to please stop, she kept going on a tirade. I understand how upsetting things can be, but sometimes it's reality. These veterinarians do not lie to you. My parents have put multiple pets down at other veterinarians, and they were with me and were SUPER impressed with this clinic. My only disappointment was my "paw print". Didn't seem like it was done was care. But that is nothing, compared to what really matters. read more

Anyone who knows me knows that I've had my adventures with my dogs and their medical care over the years. And I feel exceptionally grateful to have found Dr. Sharon at Animal Care Clinic here in Algonquin, so close to my home. After having so many medical problems with my purebred chocolate labrador, I decided to rescue a mixed-breed, smaller-sized dog this time around. But the dogs we rescue find us for a reason, and my young pup began limping when he was only a year old. Dr. Sharon was wonderful, and she diagnosed my dog with bilateral luxating patellas--my dog's kneecaps wouldn't stay in place. Dr. Sharon referred me to a wonderful surgeon who operated on both knees within a year, and after extensive rehab, my pup is running around like a pup again! Dr. Sharon continued to oversee my dog's case throughout the surgeries and therapy, and would frequently call to check on his progress, even on her day off. She also diagnosed a rather rare, but very critical auto-immune disease in my dog, and has been amazing throughout the entire ordeal. When my second rescue pup, the "healthy" one started vomiting continuously, Dr. Sharon treated him, as well. Even though nothing showed up on the x-ray, Dr. Sharon was convinced that he had eaten something, because of his symptoms and because the way his abdomen felt. She helped me make the difficult decision to let him have exploratory surgery, and I'm so lucky she did; they cut him open and found that he had eaten an entire stuffed toy (made completely of fabric, which is why it didn't show up in the x-ray). They were able to catch it while it was still in his stomach, and I was amazed at how quickly my dog recovered. I have called several times when this dog has eaten other assorted items (tangerines, nectarines, 2.5lbs of peanuts--seriously), and they have always been great to take the time and ask a doctor for advice and things to look for. They are also great when I've needed shot records faxed to daycare or to the village. Dr. Sharon continues to be someone that I trust with my dogs' health, and I truly believe that she cares for their well-being. I am grateful that this facility is so close, and that it is open 7 days a week. read more

My husband and I are temporarily staying with family and encountered somewhat of a vet emergency. Animal Care Clinic was awesome. My husband was able to get an appointment quickly and was very impressed with the care we received. It is very rare to leave the vet with a bill under $75 including medications. Unfortunately, our dog needed a teeth cleaning and extraction. Boo. Anyhow, we scheduled surgery for later that week. We arrived and Bacci was processed quickly. We were given both low and high estimates for the procedures. We called a couple of times to see how he was doing. The staff was extremely kind and assured us he was in good hands. We received a telephone from the doctor immediately after surgery. She explained what occurred during surgery, how Bacci was recovering and aftercare. She was extremely thorough and answered all of my questions. I didn't seem rushed whatsoever. LOVED this. Later that day, I picked up Bacci was greeted by the vet tech who again went over all aftercare directions with me. My only complaint is they forgot to apply the Oravet which I requested. Instead they instructed me on how to apply and gave me a supply free of charge. They also assured me that if needed I could come back in and they would assist in the application. Bacci is recovering well and I will always be thankful for the high level of service Animal Clinic provided. My husband and I still plan to keep Bacci as a patient of Animal Care Clinic even when we move back to the western suburbs! This shows how happy we were with the high level of care. read more

It is so hard to get a response or a call back. Our dog is on meds she needs to eat and keep food down and it is absolutely impossible to get a call back or get meds called in a few days time. Makes you feel not worth their time. I've had to go in person after 4+ messages left a day to be able to talk to anyone. If you're looking for a vet- find one that responds. This is not it. read more

Not having any experience with vets, nor owning a dog before, this was my first visit with my 6 months old staffi/pittie mix. I was nervous, obviously my dog was nervous as well, but the staff and the vet made us feel welcomed, calmed us down and accepted (nearly) every kiss attack of my dog. Both the staff and the vet were so understanding of my situation only having had my dog for a week, explained everything very well and were open to all of my questions! On top of that (especially for a first timer with a new dog), it was a delight when I came in and the waiting room was not crowded with patients! This gave me a little bit of breathing room as well. I really enjoyed the informative conversations with the staff and the vet, how they handled my dog and the general atmosphere of this clinic. I will definitely be back! read more

We had been bringing our puppy for vet care here for a few months and generally we were pretty happy until we made an appointment to have our dog spayed. We specifically called to get pricing and we're told an amount. We booked the appointment and made arrangements to take our puppy in. Upon arrival we were told the total cost was $400 more than the price we were given! Several "add on's" like blood work, anesthesia, monitoring, etc. I have no issues with businesses charging whatever fee they think is appropriate because as a consumer it's my choice to do business with them. My issue is the lack of transparency in their pricing. Be transparent in your pricing and give an accurate quote upfront. Felt like I was reading my cable bill when we received the invoice. We changed our mind and asked to pick up our puppy and they had already conveniently started the blood work so I picked up my puppy and paid the $108 dollars. I won't be returning here and looking for a new vet. Be upfront with your pricing it's bad business. read more

We have had problems with this location in the past, but our dog was exposed to kennel cough and they were the only location with same day availability. Originally, a worker was going to come to the car to get our dog and avoid the lobby. This was changed to me bringing my dog to the vestibule and someone would get him. After waiting for a few mins in the vestibule, with a dog with a potentially highly contagious disease, we left. Im not sure if they wanted me to walk in past another woman and her dog, but I wouldn't do it. It's sad that I have more care and concern for their patients than they do. I would avoid them like the plague. read more

Visiting my sister in Chicago. I needed a health certificate to go back home to Cali. Found this clinic on Yelp. I called and they were very accommodating since my flight leaves tomorrow. Sam the receptionist was very friendly and helpful so is the lady at the front desk. Dr Liz was very approachable. Kona was already nervous but they made we feel comfy. Definitely recommend this place. Now Kona is in their system when we come back. Thank you! read more

We have used this vet for 14 years. They are very friendly and have fair prices. They have always squeezed us in at the last minute, have worked with us when $ was an issue, and have been kind when we've lost one of our pets. I have often run into friends and neighbors at this vet. Both of my daughters want to be vets and one of the reasons is because of the great experiences we have had there. We highly recommend this vet! read more

My mom wanted to bring in our cat a couple years ago he was dying. It was 20 minutes before they closed when she called and asked if we could bring him in. The front desk lady in a rude manner said if your in before we close. We brought all our pets there for years and they had no sympathy to our cat dying. Place sucks. read more

Update to my review: I had an issue with my dog's discharge instructions after her spay - the situation was rectified by the genuinely apologetic office manager who called me to apologize and refund the cost of the antibiotics. My recommendation (based on this experience) would be if you're having your dog spayed, buy the cone and have them wear it while they're unsupervised! I took my puppy there to get spayed on Thursday of last week. As I was checking out I asked the receptionist about a cone. She told me they do not recommend cones and that if I needed one I could get one from PetSmart or another pet store later. She mentioned they sold them, but again, said they didn't recommend it. What they did recommend was putting bitter orange around the incision which she made clear would cause an infection if placed directly on the incision. Okay, so I struggled putting this bitter orange around the incision because my dog was traumatized, but I did it anyway thinking it would deter her from licking and messing with the sutures. On Sunday morning, 3 days after surgery, around 6AM I go to put the bitter orange around the incision and two of the three sutures are gone. The incision is a bit red but not open or bleeding. I had to hold my dog until 10 AM because she was not deterred one bit by the bitter orange until PetSmart opened and I could get a collar. Today, Monday, I took her in to the vet to have them look at the incision. They took her back, put staples in and then gave her back to me with a cone. Apparently I had bought the wrong size cone. Then, when I'm leaving, they tell me I've been charged for the staples and the antibiotics. As a medical provider myself, I would feel pretty bold billing a patient for my negligence in teaching and preventative measures. They should offer or include a cone to all animals who've undergone a surgical procedure. Hell, throw it in! I paid over 500$, they definitely could have thrown in a cone or AT LEAST recommended it! Instead, I trusted that they were providing adequate information and recommendations and ended up back there and now my poor pup is on antibiotics and had to get staples (as if she wasn't traumatized enough). It's not the point of how much it cost, it's the audacity to charge it when I had to come back there because of their negligence! They certainly made sure to recommend pulling out her baby teeth and all these other extra charges during the spay. Not impressed. I will say that the receptionist was very nice as was the vet I've seen on prior occasions. I think the receptionist who told me the cone wasn't recommended should be taught better and they should change their protocol to TOTALLY recommend the cone. These are dogs. They eat crap. They probably won't be deterred by bitter orange... I should have known better. Now I do. I pitched a fit about them charging me when it was because of their recommendation that I was back and they didn't charge me for the cone or for the staples but they did charge for the antibiotics which wouldn't have been necessary if they had have done their jobs like I trusted they would. read more

My 1 yr old puppy needed surgery on his eyelid. The surgery was done in February by Dr. Paul but was not successful. A second surgery was scheduled in June. Following the second surgery we saw discharge and puss and called the clinic in the morning. No one responded so we called again in the evening. They forwarded our call to Dr. Paul's voicemail and the doctor called the next morning but was unable to see our dog that day despite clear signs of infection. Neither the doctor nor the staff suggested seeking out an emergency clinic so the dog could be properly cared for. We decided to call another vet and they got us in that day. Within 20 minutes they were able to identify that the stitches were done incorrectly and we're scratching the dog's cornea. Additionally the surgery incision was made vertically when it should have been done horizontally for this procedure. In short Dr. Paul mutilated my 1 yr old puppy with experimental surgery and couldn't even place the stitches correctly as to not cause further damage. The lack of response and regard for our post surgery questions was upsetting but I am outraged that the entire surgery was done completely wrong causing further pain an injury to my dog. Do not trust your pets to these people. They do not know what they are doing and are irresponsible. read more

We brought our 6 month old kitten here for his neutering last Thursday, and he died in the recovery room. My parents spoke to the vet, and with the paperwork write up we got, it did seem like they wanted to get his surgery done very quickly. It was literally 30 minutes after he was dropped off that they called my dad to tell him he had died. Very shocking and difficult loss. I'm at a loss and my heart aches for my baby kitty. read more