I am devastated with the way my first visit went at this "veterinary" office. My 6 month old chihuahua has a spot on his back, missing fur which has developed quickly over the past 2 weeks. A very strange sore that I had no clue what to do with or where it came from. His original vet was unable to see him until Monday and I was unable to wait in his condition out of fear for my kids and other animals. I was able to get an appointment Wednesday evening for Thursday at 4:20. I got a voicemail at 7pm on that same Wednesday saying I needed to reschedule as they would not have a doctor Thursday so we agreed to Friday. When I arrived on time, I waited almost 15 minutes past my appt time to go back. Amanda at the front desk was kind. Not expecting the office to be a miracle worker, just hoping to find out what it is and if it's contagious or not as I have 2 kids and 2 other dogs, "Dr" S, a dark haired woman they consider a doctor, hardly looked me in the face speaking to me and had 4 VERY different suggestions on what it could be, leaving me in the same spot I started with no knowledge on the issue. I tried to be understanding and make suggestions (making suggestions to a doctor about something in which I know nothing is bizarre itself, I was desperate and hopeful for some kind of reliable answer). She was adamant on fleas, I assured her there were none and I'd just done a flea bath Wednesday before scheduling the appt. She insisted on combing my dog which was fine to rule it out for her, then realized there were indeed no fleas. She then switched to a hotspot, then maybe ringworm (which I was concerned of because of stray cats in my yard but was unlikely) then wound up with staph infection. She then suggested a multi-day antibiotic which I quickly turned down with plans to just take him to his regular veterinary office to find the real solution. I was charged $88 for a less than 5 minute visit that was rescheduled on their part, then waited after my appointment time after working all day and turning down his original vet that called me back because this place seemed hopeful and I did not want to cancel short notice on their business. I went back in to speak about the charge because I was completely mind blown. I don't think anyone can afford to be blindsided with no positive result whatsoever or take a risk in spending more on a seemingly VERY uneducated guess. The Dr. S woman began to say how hard it is to tell what skin conditions can be and how they should've notified me of the charge over the phone. I was notified of the charge but they knew why I was coming, I would have greatly appreciated a heads up that they may not have a reliable solution to my issue for that reason as well. When Amanda (who I assume is the boss) came to the counter to speak with me, an unknown man followed her to listen in on what must have been considered the latest drama and Dr. S continued to cut me off telling Amanda it was a staph infection. It would have been a different story if she was as sure in the beginning as she was when her boss came out. I then decided to cut my losses as they invited an unknown person to the situation which made me feel as a customer with a problem, 3 to 1 which I did not deserve when I only wanted to be heard and understood. I am sad I wasted my money here and have to start all over again with an entirely new vet bill Monday. I did not have the money to waste right now and regret investing trust into this place. I hope you enjoy the $88 tip. read more