Cant make a 1st appointment unless you fill out forms online. Then they say they will call you and dont call you. I was told by receptionist on phone i have to pay 59.00 over the phone just to make an appointment read more

Love the vets here, knowledgeable and care about your pet. Although it is twice as expensive as the other vet in town, Clio Animal Hosp. is more thorough. 17-year customer who doesn't cancel and who pays day of service. However, I canceled my last appointment with less than 24 hours notice because I had the flu and when I called to reschedule, was told I could not do so unless I paid the $20 cancellation fee. I get the purpose of the fee since folks will cancel repeatedly for no reasons but seriously, the flu? When I questioned this, I was told, "We do curbside service." OK - next time I keep the appointment with the flu. Posted this on their FB page, but it was deleted by the staff I presume. read more

This business makes return appointments and doesn't tell the customer. When the unknown appointment is missed, the customer is charged a service fee for missing the unknown appointment. I guess that is how they make money to pay for the 4 receptionists sitting out front. I do not recommend this place because the staff and office manager are not nice to have to deal with. The vet is actual ok. read more

Friendly and knowledgeable staff! I appreciated the follow up texts to make sure everything was going alright.

I have a pet who is on anti seizure medication. I have been calling for several months to try to get him in for his refills. Every time I call they have a long waiting list. My pet is now out of medication and they will not call in a partial script until the next available date. They say they legally can't because they haven't seen him in 2 years. So either they have been spur scribing illegally for 2 years or their records are inaccurate. Either way, it proves incompetence. They could care less if my pet dies before their next available appointment. I believe a veterinarian should have more compassion for animals than that. read more

This entire office is full of the best people around. They truly care about your pet. I wouldn't go any place else. I started going there 6 years ago when my German shepard had ear problems that nobody seemed to be able to help. Dr. Reynolds had him cured in no time. read more

I love taking my pets here. Everyone is so nice and helpful. Dr. Kendra Reynolds is the best, she takes such good care of all my pets.

Dr. Reynolds actually knows rodents... They were fast, friendly and knowledgeable. A bit costly, but no more than the worst expected price for QUALITY service. You get what you pay for, and that's a good thing. read more

Amazing amazing! Best staff ever. They truly love their job and the Drs take time and care with every animal you bring in. I would recommend them over anyone in the area. read more

My precious dog is deaf after receiving treatment at this office. I am posting this to hopefully save another beloved pet and family to go through this trauma. I took him for dental work. Although he showed no signs of ear issues, I asked to have checked/cleaned, if need be, as part of the overall checkup. But he is now deaf! After he was put under anesthetic, the technician called to tell me what needed to be done and payment had to be paid in full when I picked him back and asked what I wanted to do! Once I got him home and realized he couldn't hear, I called the office several times. Neither Dr. Reynolds nor the technician called me back. After several attempts, the receptionist relayed a message to stop ear drops after it was much too late. I brought my pet to this office because of the one on one care Dr Reynolds used to give my dog. I specifically asked that Dr Reynolds do the work, but the technician told me she did the work on my dog. Is Dr Reynolds now untouchable? Has her office grown so large and she charges so much that she has lost touch with what really matters? Can you imagine not letting your dog outside to run because you can't call him back? Can you imagine your poor baby jumping because you startle him because he can't hear you approach? His whole life and the way my wife and I interact with his has completely changed. He is my legal emotional support dog; it's seriously heartbreaking for all of us. read more