1. Pet Doodie Waste Management Services

    1. Pet Doodie Waste Management Services

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    McKinney, TX

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    Pet Doodie Waste Management Services

    4.0 (4 reviews)
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    3 years ago

    They will try to seal your money and send you to collections with no service done. I have proof.

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    6 years ago

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    10 years ago

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    7 years ago

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    Ask the Community - Pet Doodie Waste Management Services

    What are your policies about accessing properties? Do you require someone on-site when accessing the property or do you call ahead/knock to ensure the animals are inside?

    Hello, With most of our clients we enter the backyard to complete service on their scheduled day, no… 

    Don’t See Your Question? Ask Away!

    DoodyCalls

    DoodyCalls

    2.4
    (5 reviews)

    This is perhaps the most unorganized business that I have ever dealt with. Now I will say that the…read moreactual service was great. All of the service guys that came to clean up the yard were professional, and did an excellent job cleaning up. However any time I had to deal with billing/customer service was where the issues were. First of all, whenever you need to speak with billing you have to leave a message with customer service and wait for a call back, if you miss it then too bad because if you try to call them from the number they called you on it won't work. Secondly, I never received any of my billing statements, and low and behold I have a balance due because my card was compromised and the number was changed by the bank. Well I received a call from the customer service and I understood that I needed to make the payments. Now I confirmed 3 different times the amount and was told 48.57. I gave a new card and gave the authorization to charge that amount, well what was charged was over 5 times that amount. So I called back and was told that I had to wait for billing to call me. Well they did the next day and basically was like there was nothing they could do because I owed that amount. I was not disputing that I owed it or not, but the issue is you can't tell people you will charge one amount and then do something different. I would have been more that happy to work out paying the balance, halting service until it was paid, whatever, but what I didn't appreciate was being lied to about the amount they would charge then charge something different then told "Oh well"... So after a few phone calls back and forth, I finally receive a call from a Michelle. She actually left me a voicemail that I still have which states that I would be credited the difference from what was charged to what was told would be charged and that accounting would send me an invoice for what the balance is. Needless to say, I never heard from Michelle again and I never received the credit or the invoice. I filed a complaint with BBB but of course the DFW franchise is not registered with them only the VA offices. I would never, and I do mean never, refer anyone to use DoodyCalls just based on the drama and lack of professionalism when it comes to dealing with the customer service, or lack there of.

    We used them for about 18 months. While they did a solid job, their accounting and billing system…read moreis well below par. Should you do business with them, keep meticulous records and expect them to bill you out of nowhere for service rendered 9 to 10 months in the past. I for one lost patience with their never-ending billing issues - and terminated our relationship.

    Castle Creek Pet Resort & Spa

    Castle Creek Pet Resort & Spa

    3.9
    (23 reviews)

    It's a tough call on this place. We board 2 dogs, they stay together and have pretty much the same…read moreexact routine however we are charged double for one. One dog is 20lbs and the other is 50lbs. We are not exactly sure why one would be more than the other. Also, they don't allow pickups on Sunday so we are forced to board our dogs another night which is really disappointing. Why not set up a small window for pick up on Sunday with a small charge and maybe limit the check outs? You are there taking care of the animals anyway so what's the big deal? We would gladly look past the double charge for our larger dog if you could make an adjustment in your availability. But really, what is the difference in price for anyway? It's not like there was grooming, food or any other service that would require 'more' of anything....

    We HIGHLY recommend Castle Creek Pet Resort in McKinney, TX! We have lived in several states so we…read morehave experienced many dog resorts for our dogs through the years. This is by far our favorite! The other dog resort that might come close is a similar concept outside Louisville, KY. Small high quality care not big business with volume discounts. There's a place for hug volume and big discount but I don't think my dog's care is that place. Castle Creek has limited people hours which helps to keep the focus on caring for our dogs. I'm so grateful for that focus! Yes, I would like to pick up on Sunday but we just plan our trips around the posted hours of business. We do NOT view it as a fault of the business. We actually respect the fact that they give their employees family time on Sunday. We ask the hours of operation so we know how to plan our trips and dog pick ups . Utah, Dez, Dayshia and the tech team in the back truly care! When we drop off our dog, who has separation anxiety, she cuddles into their arms peacefully. When we pick her up, she is happy to see us but not stressed at all from her stay. It's so amazing that we can leave her without concern of her separation anxiety messing up her intestinal track. She comes home healthy and regular! She is on a strict diet and they clearly carefully adhere to it! One last quick note: our little dog loves the people of Castle Creek, when she sees her overnight bag, she starts to do a dance and runs to the back door to get in the car! We are super thankful for Castle Creek Pet Resort!!!!

    Pet Doodie Waste Management Services - petwasteremoval - Updated July 2026

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