Interesting experience and the staff did not seem happy to help us. The staff kept walking away…read morefrom us when we were asking for help.

Nicely stocked store -- friendly staff!…read more I do think the clerk was pulling my leg when he commented that the Three Dog Bakery cookies were delicious. He said that he ate them a lot of times and that I should try them too! I think he was kidding - was he?

I love everything about Kriser's...you always have everything I want for my fur babies whether I…read moreshop online or in person. And when I don't know exactly what it is that I need or if I'm shopping for something specific, the staff (esp at Bucktown) are super knowledgeable & helpful!

Staff was friendly! We have two little dogs and there were enough options that we didn't need to go…read moreto another store. The clothes were cute and price was good! We will go back again for more clothing!

I found BaxterBoo the day my shih tzu, Oolie, was born and that was just about a year and a half…read moreago. I buy a lot of items on sale (which is easy because there always seems to be a sale or discount) and I usually have a coupon for a percentage off an order or free shipping. Their rewards system is pretty awesome, too. I mentioned discount codes and they're probably the best part. If you don't buy something in a month or so they'll send you a 40% off coupon that lasts for a fair amount of time after you receive it. You can submit pictures of your pets in their products and it has the possibility of being chosen as the pic of the day where you receive a $25.00 gift code! (Oolie has won twice). You're then entered to win their monthly prize of $250.00. I've never had a problem with their customer service and I've had to return several items due to sizing. The emails I've exchanged with their customer service have been pleasant and helpful and better than I would expect. The only issue I've discovered with a product was one set of bows I bought around Christmas have fallen apart already. As a STL Cards fan the red bow was worn for quite a while and it just sort of came undone. I think it must be the material because the other red bow that came with it also fell apart and I hadn't even used it yet. I may pursue the issue but I haven't decided yet.

BaxterBoo is unreliable, unhelpful, and has significant issues. I was relying on them for my dogs…read moreprescription food, and they completely dropped the ball from order through shipping. Then, as I was voicing my issues and asking for ANY kind of concessions, they told me they would be cancelling my subscription moving forward. They would rather lose customers without customer initiation than do their jobs properly. Their systems are faulty, their vendors make mistakes frequently, and their customer service representatives are incompetent. DO NOT SHOP WITH THEM.

Chris is AMAZING! Anyone, who can solve problems under pressure, that aren't his fault, while…read moredealing with my mother, is a super hero in my book! :) My mom ALWAYS as a little girl, wanted a salt water fish tank. But, as a little girl, didn't think about all the time, energy and knowledge that goes into one. Well, she learned the hard way, when the first tank guy ruined her tank and killed all her fish. Thankfully but unfortunately for Chris, she walked into his store In distress and he saved the day! The rest is history and now he's stuck with her forever !! Hahahah If you need a "tank guy" he should be in your speed dial ! He won't let you down, ever !

I have been there three times and each time I have never been able to get any help. The store is…read morenice and clean so I assume that the coral is healthy (fish are clearly an after thought, but if you want coral...). I suggest knowing what you want and know your prices, then go check it out ... but don't be in a rush, you may be there for a bit of time.

My dogs had a great day playing with there fur friends, everyone so nice, clean place. Will…read moredefinitely be back ! 5 +++

Very lucky to have come across this daycare/grooming shop…read more Usual prices for grooming (bath and hair trim) were part of an inclusive package for 60$ (25$ off for first time customers). My corgi is very sensitive and definitely a bit of high maintenance, so I was honestly a little nervous. To my surprise the staff here did an excellent job and were able to even clip his nails which I could never have done myself.

Staff at Sea Schor is very nice and friendly. Please support this store with any business…read more Their owner lost his battle with COVID and now it is a tribute to the wonderful impact he had on the hobby and so many in the hobby. Please enjoy and shop at Sea Schor -- limited hours, Keith knows everything and can help with all when he is there.

I save businesses lots of money so they can spend it on really cool stuff like those awesome…read moresaltwater tanks. They all went to Sea Schor, because they provide the best service, expertise, tanks, fish, coral, and supplies.

I had to re-home a Koi fish that I could no longer house, I called every single pet store and no…read moreone could take him. But one call to Rainforest Marine Aquatics and he simply said absolutely and even came to pick him up at my house. It was AMAZING to know that my beloved fish was going to someone who would care for him and enjoy him as much as I did. I'm going straight to him with anything related to my fish tank, he was wonderful! THANK YOU!

From the owner: Contact for details.read more

Sweet and professional people. Always willing to talk and listen. My dogs always come back happy.read more

We have been with Marissa for almost 8 years now and our schnoodle gets the zoomies when I asked…read moreher if she wants to go see Marissa. Her crew is friendly and always do a great job grooming my poodle mix exactly how we like. Highly recommend them for your doodle or other dogs!

Have only been to this location once…read more They have everything well stocked and organized. Given all the shortages of supplies nowadays, i am surprised at how well they were able to fill their shelves. They carry many brands and many varieties of pet supplies beyond what the supermarket or box store carries. I saw workers helping people out on the floor. Cashier was friendly Overall, it was a pleasant experience and I got everything I needed for our 3 cats. Prices were generally within about 10% of cutthroat online competitors, which makes this a decent option for value shoppers.

I had a very disappointing experience at Pet Supplies Plus in Wauconda…read more I purchased a play cable that ultimately did not meet my needs. I opened the package and began assembling it, only to realize it was not the correct product for what I needed. I returned to the store shortly afterward to return the item, expecting a standard refund. To my surprise, I was informed that I would not receive a full refund because the package had been opened. At no point during the purchase process was I advised of this policy, nor was it clearly communicated on the packaging or receipt. Had I known that opening the package would result in a reduced refund, I would have made a different purchasing decision. The employee processing my return stated that the store is franchise-owned and that there was nothing he could do regarding the situation. While he was polite, the lack of flexibility and customer-focused resolution was frustrating. What made the experience even more disappointing was that I was prepared to purchase several additional items during that visit--items totaling considerably more than the approximately $17 that was withheld from my refund. Instead, I left the store without purchasing anything. Based on this experience, I will not be shopping at this location again and would not recommend it to others. Customer service and transparent policies matter. For those in the area, I have had a much better experience at Petco in McHenry, where I felt valued as a customer and was treated fairly. Hopefully management will review its return policies and improve communication with customers to avoid similar situations in the future.