I took my puppy to Pet House Suites at 6 1/2 months old. She was afraid of other dogs because I hadn't been able to socialize her due to the Covid-19 lockdowns. But I could not take her with me on my trip. I got her a suite as she was terrified when she went into where all the kennels were. I was so worried. But the staff was BERY friendly!! And assured me that she would be ok. And that she would get plenty of playtime. When I picked her up she was very happy. But not scared anymore! The barking didn't bother her. And she acted like she had just come from a play date with friends! Thank you Pet House Suites Staff. Thank you for taking such good care of my princess Khloè. I actually dropped her off again today for another stay. And felt very comfortable leaving her. I think I was more upset than she was. Melissa G read more

On Sunday September 14, 2025, our dog was scheduled for drop off at PetHouse Suites in Warrenton, Va. Upon arrival, she was refused boarding because her vet didn't send the required paperwork for boarding; a new, not-communicated policy. Learning of this and in order to abide by PetHouse Suites' policy, I was able to get the mandatory paperwork completed and faxed the next morning. A short time after that I received a call from Etta, the manager at PetHouse Suites, stating that they won't accept our dog due to some notes on her vet report. Etta further stated, due to our dog's age, she has a difficult time getting up on slippery floors and for that reason alone, she would be refused boarding. These surprising statements left me scrambling for a dog sitter at the last minute which resulted in us losing an entire day of our vacation. It would have been more professional had PetHouse Suites informed us, when we made our booking, that they had this new policy in place due to being divested by corporate and their policies. Had PetHouse Suites done a better job of communicating this newly acquired requirement, this would not have resulted so negatively. We have comfortably boarded and trusted PetHouse Suites with our dog for 11 years and this event was highly disappointing for many reasons. I don't think it's asking a lot for PetHouse Suites to offer the basic service of mentioning new/modified policies so that clients are aware. There was plenty of time for PetHouse Suites to call or send communique - out of simple courtesy - to its' clients. Your neglect to do this demonstrates that PetHouse Suites does not value their clients and/or their loved fur babies. I'll underscore again that this was unacceptable and unprofessional service; especially after being a faithful customer for all these years. Because of PetHouse Suites' neglect, we forwent a day of vacation and are out of pocket for that. I fully understand that this will be read and dismissed, but I would be remiss if I did not share this experience and express that I will not be returning to PetHouse Suites nor will I ever recommend their service to anyone who asks about your establishment. read more

Pet House Suites is awesome!!! I have gone to other boarding facilities in the past and they did not measure up. From the first time I toured here and saw all the different options that I had to make sure my fur baby was taken care of i was sold. The fact that my dog loves to come here and that he loves each and every person that works there puts me at such ease when i have to go away. read more

We boarded our 10 year old German Shepherd here for about two weeks in Sept 25. She is used to a gentle, loving home environment and I wanted that for her at boarding. The people at Pet House Suites are amazing. Their facility is clean and spacious. Our Charlee girl had a good size room to herself with a high window which allowed her to look outside during the day. It was air conditioned, had a large wall mounted tv ( Charlee loves watching Zoo shows!), a crib mattress for the bed and I brought her food, treats, blanket and toys. When I came to pick her up she was very comfortable around all the staff, lying down in the middle of them for ear rubs. I could tell they had paid her attention and were kind to Charlee by the way she acted when I picked her up. She would have happily stayed longer if I let her! I also called to check on her several times while on vacation and they would always take the time to talk to the person who was working with Charlee that day. Couldn't ask for anything better! read more

Overpriced, charge for every small service that should be covered by the base expense and operate policies that contradict actual veterinary care. read more

Take my pup here every time we go out of town. Very affordable, and I feel very comfortable having him boarded with a Vet so close by. (Coincidentally my vet). The staff is very nice and I never have trouble reserving a boarding time for him. read more

Employees are rude and incompetent. I will never trust them with my dogs. We have used them several times in the past and have had no issue. Etta Was rude my last drop off and decided to lecture me on how I should expect a 15 minute wait or longer when I drop my dogs off, which I have never experienced before. I asked for the owner to call me and no call. No trust with animals if management is that lackadaisical. read more

My dog loves coming here for daycare during the week!! He's a senior dog and I was so worried about how he would do but they have been more caring then I ever could have hoped. He's been going here for daycare since I adopted him in April and is always happy to see everyone in the morning. The staff are fantastic, especially the manager Etta. She has many, many years of experience with handling dogs and cats and is very knowledgeable. She's helped me with a few situations I've had with my guys and is always willing to discuss your pet.The facility is clean and well kept, their prices are reasonable and I appreciate the peace of mind it gives me knowing my boy is safe and happy. The staff organize activities depending on your dog's personal preferences - group play or hanging with the quiet crowd (my guy) and their accommodations when they are resting are nice. Even better, they have a groomer onsite - so convenient to drop off a dirty dog for daycare and pick up a clean one! You can ignore those negative reviews - this place is great!!! read more

Last night, our dog, Charlie, became very sick with what seemed like a urinary tract infection. We called 40 minutes before they closed, and the vet said to bring him in immediately and that they would work him in the schedule. My husband and I raced to get him to the vet and on the way, Charlie threw up all over the back seat of our car (and me). When we got in, they immediately helped us to a room and made sure they were able to get Charlie looked at. The vets were so loving and helpful to make sure to give him the correct medical attention he needed. While we were still in the room waiting to finish up, one of the vets (didn't get her name) walked outside and started cleaning the vomit out of the back seat of our car! Talk about above and beyond her job description! I was so touched and felt very well taken care of! Even after we got home and had a few more issues with Charlie, we were able to simply call and get a little advice on what to do. Charlie is continuing to get better thanks to them! Seriously, if you live in the area, there just is no better choice than to choose the Animal Care Center for your pets. They will always give you and your furry friend the attention you need, and they will go above and beyond your expectation! Thank you, Animal Care Center! Our family loves you guys! read more