1. Pet Nanny Sarah

    1. Pet Nanny Sarah

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    Pet Nanny Sarah

    5.0 (2 reviews)
    Open Open 24 hours
    Updated over 3 months ago

    Services - Pet Nanny Sarah

    Dog walking

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    3 years ago

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    Sarah W.

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    Paws and Paw Paws - Indoor play yard

    Paws and Paw Paws

    (14 reviews)

    Every bad experience with them is the customer service. My pet had an appointment that was…read morescheduled at minimum 3 months in advance, and they needed his appointment rescheduled because they were short staffed. The only accommodation that was offered was to have it rescheduled and wait another 2-3 months for pet grooming. Recently, my pet grooming was cancelled b/c my pet needed his vaccination up to date and that needed to be done "before his next grooming appointment" His appointment was cancelled via email "7 days" before his grooming. They were contacted about the cancelled appointment and the person I spoke with stated "his vaccinations still are not up to date, so the appointment was cancelled and the vet confirmed that your pet appointment was cancelled." My intended reason for the call was to ask why I had not been "called" to inform me that it was going to be cancelled. But before I could finish my statement, I was interrupted by the worker and was rudely reminded of "all the times" date by date" I had been contacted by the business that the vaccines were not up to date while also speaking to me as though I was a child and not as though we were both adults and I am pretty sure I am old enough to be her mother. I attempted to interrupt her on 2 occasions requesting that to please allow me to speak and that I was already aware of the times I was contacted and if I could finish my statement. She went on and on being aggressive with her tone and disrespectful deminer and her account of when I had been contacted. When my tone got louder and told her I already knew I had been contacted and the number of times, she accused me of being disrespectful when it was disrespectful to cut me off before I could finish the reason for calling in the first place. I only wanted to know why a call could not be made to inquire if my pet had a pending appointment for the vaccines "before" the scheduled appointment before canceling it. Apparently, they were able to "call" the vet office (that my pet no longer went to) and confirmed he didn't have the vaccines done because his appointment had been cancelled. I told her we had moved to another city and that's why the appointment was cancelled and he had an appointment somewhere else. So, I "did not communicate with them when and where my pet was getting his vaccines" so, his appointment was cancelled. I still had "7 days before his grooming appointment" to have the vaccinations done and well as update them where the visit occurred. At the end of the day the vaccines would still have been done before his scheduled appointment. I have work in the medical field as a Respiratory Therapy for 20 years and with all types of diversity. This was the worst display of respect and quality customer service I have ever experienced. I have no desire to continue to support this business establishment and at this point would not recommend to anyone because of the lack of respect for a customer.

    First time dog owner and first daycare boarding experience here! We have had a great experience at…read morePaws with our pup. He is always happy to go to daycare. We just left him for boarding and even with a packed kennel we knew our pup was taken care of! Appreciate the staff at Paws!

    Pet Nanny Sarah - dogwalkers - Updated July 2026

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