When I picked up my dog from grooming, all around her paw pads was cut and was bleeding. She didn't let me touch her for 3 days. Pictures were taken after 3 days of healing. I went back in and watched the camera footage. It is obvious in the video that the groomer injured my dog several times, the animal's pain was visible in the video. Then she was almost choked to death by the collar and almost fell off the stand several times as the groomer pulled her ears, yelled at her, and ran the clipper on her face. The manager was extremely aggressive. I heard the guy from their "legal department" on the phone told her "do NOT let her see." read more

Pet Palace - Indianapolis/Carmel - Dog injured by the groomer. - Pet Sitting Near Me - Indianapolis, Indiana

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Be careful sending small dogs to this location, unsupervised dog got out and is now lost due to the fencing in the back.

I was so anxious about this. Literally I've avoided traveling for years now because I just thought I'd end up getting called back because my pets were too difficult. The staff was accommodating and thorough and amazing. :) we will be returning. read more

Our pup is not a fan of the grooming process but Emily, in the Indianapolis location, kept our guy calm while making him clean and handsome. Thank you so much Emily for a great job, you are the best! read more

We use Pet Palace for boarding our dog, Leo. The check-in and out process is smooth and efficient. Everyone is friendly and Leo is well cared for when we can't be with him. We love getting the report cards telling us how he enjoys playtime and making new doggy friends! Highly recommend!! read more

We love Pet Palace, and more importantly, our dog loves Pet Palace. As soon as we get out of the car, he's wagging his tail and pulling at his leash toward the entrance. He loves the people here because they give him lots of attention. (He is a diva and needs constant affirmation that he's the best boy and that he's pretty, and he gets all of that here.) We've done short stays (about 8 hours), we've done multiple overnight stays, and we've done a few multi-day stays. Each time, we're always satisfied. Our dog likes human interaction, so we pay a little bit extra for one-on-one play sessions if we're boarding overnight. We also pay to have the staff groom him before we pick him up, so he always comes home to us smelling great and looking like the pretty boy he knows he is. When we pick him up, the staff always sends us home with a "report card" on how he did and notes about our dog's stay, including what he did during the day. It's a nice little courtesy. I have nothing but good things to say about Pet Palace. The location is great too -- it's right off 465, so it's super easy to get to. read more

we have absolutely loved our experience here at the Indianapolis location! Everyone has always been so friendly and helpful even when we forget something. They keep it very clean and it smells nice considering all the animals that come through there. read more

I brought my two cats here to be groomed. My enormous English Shorthair had a negative experience at a place a year or so before coming here and had been a bear to groom ever since. I was really afraid he would bite and scratch and warned Raven the groomer he was not to be trusted! My Ragdoll had somehow become matted on her belly. English Shorthairs have short hair, yes but they also have the densest coats of any breed of cat. Ragdolls seem to be made of cotton candy and fine fur that flies everywhere. I needn't have worried though because Raven is a cat whisperer. Both cats let her trim their claws as well as wash and brush them thoroughly. I was thrilled to see she didn't have any bleeding wounds on her when I picked them up. I will definitely be back. read more

Pet Palace - Indianapolis/Carmel - We love Raven! - Pet Sitting Near Me - Indianapolis, Indiana

I was a bit worried boarding my "puppy" (though she is 11 yo) for a few nights. I think boarding can be hit or miss and as I already feel guilty leaving her behind and traveling on vacation, I really wanted her boarding to be as bearable as possible. Upon picking her up at Pet Palace, she was excited/happy but appeared clean, healthy and not distressed. (Yeah, I'm so suspicious of pet hotels...) Her "report card" also indicated that she was taken good care of and enjoying the 1:1 times. All in all, I like Pet Palace! I now trust them fully and would pick this place again if I need to board my fur baby in the future. read more

We left our cat at Pet Palace for a week over Thanksgiving. I called the morning that we were going to pick her up, and it was revealed to us just how much the staff enjoyed our little kitty while she was there. The staff was ultra friendly and personable, and it felt as if our feline was going to be in good hands. That turned out to be completely true, as the staff told us that our kitty cat had become a favorite amongst everyone at Pet Palace. Also - very affordable! read more

Pet palace is an awesome company with amazing employees! They love and take care of every dog like it's their own. They are understanding and know how to handle dogs that may have behavioral issues. They are patient and willing to answer any questions/concerns you have. I will never board my dogs anywhere else! read more

First of all, someone (I think Crystal) spent about 25 minutes answering my crazy fur mom questions! Second, everyone was very inviting during our first visit. Lastly, I was very happy with the cut my dog received! read more

I am not a high maintenance dog owner but after picking up my dog yesterday she had poop crusted all around her butt and under her tail. I didn't immediately notice it because it was covered by her tail. I'm so confused because not only has this NEVER happened to her but I paid for her to have a bath before I picked her up. I don't know if maybe the dog food they gave her didn't sit well with her and made her sick but if that was the case I would have thought the bath would have cleaned her up or they would have told me she had an issue going to the bathroom. read more

We were, of course, nervous to leave our puppy for her first day of daycare. The staff were amazing and answered all my and my 5 year old's questions. She was very invested in the process and they treated her with such respect, understanding how much she cares for her puppy. Our puppy came home happy and tired, all signs of a great day! read more

So after Arnie's first day here, he cried when we got into the car. He really enjoyed playing with the other dogs and people all day long. Everyone I spoke with had a great time with Arnie and it really shows that they love their job. I also greatly appreciate that the employees are all from the original location in Columbus, OH. They will provide great training for all the new employees. I dropped Arnie off this morning and the person working at the front was super excited to see Arnie. Its only $9 to trim his nails so that's an added bonus to the daycare :) read more

Pet Palace - Indianapolis/Carmel - Valentine's Day gift from Pet Palace! - Pet Sitting Near Me - Indianapolis, Indiana

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I am writing this as it is very heavy on my heart. Not even 24 hours passed before I got a call saying that my Pet was experiencing some discomfort but not to worry they were keeping an eye on her. The next day is said that she is bleeding from her rear and that they have stopped giving the chicken breasts to her, but was told they are keeping an eye on her. I returned the day to pick her up and was told she is bleeding from her Vagina now as well. I immediately went to the Vet and was told that the Chicken must have been TOO Spicey because other than that she was fine. Now why would this place give out Spicey chicken which when injested would cause irritation and eventually bleeding. Also to this very day my Pet has not bled once! Maybe because I DON'T give her Spicey food! read more

I cannot be happier with my dog's grooming this afternoon. Mikayla did an amazing job. My dog doesn't like to be groomed and she said she was amazing! My dog's coat is so fluffy and soft! Mikayla trimmed up the scraggliness wonderfully. My dog looks so beautiful! We will be back! read more

Pet Palace - Indianapolis/Carmel - Pet Sitting Near Me - Indianapolis, Indiana

My dog loves going there every week for play time. She "knows" that Thursdays are her day to go and never wants to leave. Update: I docked a star because a while back my dog got bit while at daycare and ended up getting stitches. We haven't had any other incidents during day care since though. However, when getting her groomed they claimed a razor burn was a rash that she had gotten prior to the grooming. So a vet appointment was scheduled to follow up and we were told that that claim wasn't true. read more

Making an appointment over the phone was easy, phone staff was friendly and informative. so far so good. Hoping the grooming experience is just as good fingers crossed... read more

Fantastic place ! My dog loves it and the employees absolutely love on the pets. A report card is provided at the end of your pet's stay. Marvelous service! read more

I've been using Pet Palace for grooming my dogs for years. I cannot say enough good things about this business. Raven is a phenomenal dog groomer and the entire staff is top notch. My dogs used to be scared to go to the groomer- every groomer I tried over the years. I thought it was just that dogs in general don't like to get groomed- similar to going to the vet. But then we tried Pet Palace and I haven't gone anywhere else. The dogs are actually excited to go and they LOVE Raven. And they come home looking and smelling fantastic and the price is way below what I've paid at other locations that don't do nearly as good of a job. And one of my dogs is HUGE and furry- not an easy groom by any means. We have also used the boarding services twice and the experience was wonderful. I prefer to have friends watch our pets at our house when we vacation, but sometimes it just doesn't work out. And even though I was nervous about boarding, the experience was great. The dogs were well cared for and I really didn't worry at all. I've seen the staff be so caring and gentle but playful with the dogs. And I've personally witnessed staff go out of their way to be patient and reassuring for nervous dog-parents. The staff at this location truly care about what they do. read more

Our two English Creme Golden Retrievers love coming to Pet Palace Indy for boarding & grooming. The groomers do a fantastic job cleaning their teeth(much cheaper than at the vet), filing their nails and getting their coat shiny. Not to mention, they smell much better! Raven & Mikaylah are both great at what they do! We drive 35 minutes to bring them to get groomed because they love PP!! read more

MiKayla is seriously the best groomer. She has been grooming our shihtzu/Maltese mix and our mini golden doodle for a few years now. If you know anything about doodles, you know their hair is super difficult to treat. She is patient with our babies and always gives us advice on how to treat their very different hair! I would recommend her to anyone with any breed! Our babies love going to her read more

**While this review focuses only on one particular anecdote, we have been pleased with their entire staff and management.** We have been taking, our 8 year old rottweiler here since right after they opened and began taking our 1.5 year old pit mix upon adopting her in September. Pet Palace truly cares for our dogs and goes above and beyond to make sure they are happy and safe. A recent experience illustrates this point. We went away for the Fourth of July and dropped off our dogs for what was to be their longest stay at Pet Palace. As our rottie had recently recovered from an infection, which caused some swelling, management took the liberty of putting them in one of their web cam enabled suites so we could check on them from time-to-time. The afternoon of the Fourth, they called and sent us a picture to let us know that some swelling had returned in our rottie's foreleg. After seeing the picture, our vet recommended that he be taken to the emergency vet to have the swelling drained. Without hesitation, Claire took him to the emergency vet and sat patiently with him, comforting him while waiting to be seen. It was killing us to not be there for him, but knowing that she was there by his side gave us peace of mind. She coordinated his care with the emergency vet and did not leave until she knew a treatment plan was in place and that he was all set. When we returned from our trip the next day and went to pick up the dogs, Claire and Lauren took the time to explain our dog's required follow up care over the upcoming days. This is but one example of how Pet Palace has gone above and beyond for our dogs. They have also been patiently working with our pitt mix after she had a traumatic experience (outside of their care). She has shown great progress over the last few weeks. We highly recommend taking your pets to Pet Palace for boarding, day care or grooming. read more

I recently moved to the area and called two other groomers that are a little closer to me and both were not accepting new patients for the rest of the year, which seems a little crazy to me. Pet Palace got my westie in within a week and they did an excellent job. The facility was clean and everyone was professional. Their prices are higher than I am used to (compared to St. Louis and Milwaukee) but they seem on par with the other groomers in the area. read more

Absolutely love this place!!!!!! It's always so clean and the staff is always so warm, friendly and energetic. They treat my dog like it is there own and that's really all I could ask ever ask for. My dog always leaves so happy and I am so grateful this boarding facility was recommended to me. Can't wait to take my dog back. read more

Our dog Dot goes to daycare here twice a week. She is always excited to go here and so tired when we pick her up. The prices are reasonable, and we love the periodic discounts. It's right near the freeway which is convenient for drop off. They do grooming and nails too, it's a one stop shop. We have boarded her here too and we're happy with the service. We started going here when they opened and haven't looked back. read more

We found this place while we were looking for local doggie care for our Aussie. We were new Paw-rents, Jagz was only 7 months old, and the workers here really helped ease our worries. The ladies at the front desk were so nice and helpful! When he dropped him off he was still a cone head puppy :) but that didn't seem to bother them! They did such a great job with him and when we picked him up he was so happy to see us, what really pushed this to 5 stars was the feedback we got from the staff. They told us exactly how his stay went and even emailed me pictures of him they took while he was out playing! read more

Mikala groomed both my pups this week Maggie the Golden Doodle and Murray the Newfoundland Landseer. Maggie is a high maintenance pup and I cannot begin to tell you how kind, patient and compassionate Mikala was and also the entire staff! I knew when I picked her up it was positive as Maggie didn't want to leave Mikala! Facility is extremely well staffed and spotless - glad to have found such a compassionate and caring groomer!! read more

I love this place and cannot say enough about the wonderful staff here. My dog, Oliebollen, is a handful but he is always happy and tired when I pick him up from pet palace. read more

First time using Pet Palace and we loved it. Prices are Great & it's very clean. Definitely will use again

Teddy has been to several different day camps and this is by far the best! When he comes home he is completely exhausted. He goes twice a week and is a regular. He loves the slide and is quite the ham. Everyone there is great. Love it!!! read more

DO NOT BRING YOUR PETS HERE! My fiancé and I were going out of town for the evening and needed a place last minute for our puppy to stay. I could've gotten the cheapest room for my puppy but because I was so nervous about her being without us for the first time I upgraded to the suite with the video camera so I could watch her while we were gone to put myself more at ease. The video cameras weren't working for most of the time she was there. I completely understand that was not their fault because technology doesn't always cooperate. But when I mentioned this they claimed that they had this issue for a while. No apology at all and if I specifically requested a room for this reason shouldn't you let me know up front? Then when they brought my dog out to me they also handed me a bag of food. We had specifically told them to feed her half of the bag in the evening when we dropped her off and the other other the next morning. There shouldn't have been any given back to me. MY PUPPY WASN'T FED! I have tried to contact someone regarding her stay but now one ever wants to get back in contact with me. This has been a few months ago. read more

Pet Palace did an amazing job with our pets as were in the midst of moving and our dog & 2 cats stayed there for 16 days. Our dog who didn't like men can tolerate men now and our 2 cats who are elderly and have never been kenneled survived. 1 cat was looking pretty sick and they called and we took her to the vet. IV & meds and she was back to normal. The staff are friendly and I trust my "kids" again to go to this location. Thanks for all you do!!! Great job. read more

I have owned dogs my entire life and used a groomer for my dogs for the past 25 years. I have assumed that dogs' general fear of grooming is just normal. I was wrong. I have now had my 3 large dogs groomed at pet palace 4 times and what a difference!! My dogs are actually HAPPY and wagging their tails going into Pet Palace for grooming. If that's not proof enough you should use Pet Palace- then I should also tell you the price is a lot cheaper than anywhere else I've gone and thanks to Raven the dogs look and smell fantastic when they are done. Absolutely love this grooming place! Haven't used for boarding, but if I had to board- this is where I would try. read more

Take my dog Griffey there at least once a week if not more! The staff is always so polite and Griffey always comes home a tired pup!

I use the grooming department for this establishment. We love McKayla, who has groomed our dog Gizmo since they opened. She consistently does an amazing job. Thanks, McKayla! read more

This place is great! Our usual sitter flaked out last minute and they were able to squeeze us in and made the process very easy for check in before we even got there. They even had the option of giving him a bath and did a nail trim before we picked him up! Definitely a great value for the price you pay!!! They will definitely be our go to from now on. read more

it was our first experience leaving our puppy in a hotel and when we came it was a very bright and friendly atmosphere great coworkers great staff all very clean and organized when our puppy came in he felt right at home after a couple hours of drop off the manager called us to give us an update on how our puppy was doing we are very happy with their services and would recommend this place to anybody looking for a place to take care of their pet and a very special thanks to all the stuff that helped out our puppy Marc thank you - Marc read more

Every member of the staff treats our Bogie like one of the family! He is blind and was so sad when we lost his sister- then we found the amazing team at Pet Palace. He now has friends who he can play with during the day and care for his special needs. Every employee is caring, accommodating and wonderful. We are so lucky to have found them! read more