***** want to leave a bad review for pretty paws? Well yelp is the only place to leave one so far…read moreas the owner Jennifer has blocked me everywhere else as she does not want to see a bad review**** My review as follows Very disappointed with the service we received from this company. First I would like to say that they do a good job but if you're 15 minutes late to your appointment they will charge you $100 to book the next appointment. If I had known this they would not have received another penny of my money but my wife took that call. We were on a cruise with no service to receive reminder messages and they would not waive the fee as we are on time to every other appointment that we have had with them. Once she paid the $100 and rescheduled for a few days later they decided they would call us and ask us to come in a hour earlier than our appointment. Seems single sided to me as we can't be 15 minutes late but they can ask us to inconvenience our plans to come in an hour early. We declined. I will continue to spread the word throughout the Vinton community in hopes they remove this ridiculous policy that they have in place as we are human and we forget things and sometimes late and not perfect once again we have been on time to every other appointment. The employees kept saying do you want to speak with the owner but the owner never come out to address the situation and stayed in the back while I got my dogs. REMOVE THE $100 LATE FEE POLICY! My wife was told they blocked off 9am-12pm to groom our dogs but could not take them at 9:15, doesn't sound right to me. They did not use that amount of time when we rescheduled. They charged us $100 which in return loses them a customer, hope that was worth it.

I hate to see the negative reviews because I truly have nothing but amazing things to say about…read morethis place. Staff are always so easy to work with, friendly, and accommodating. I have taken my 100 pound Bernese mountain dog a handful of times now and I haven't been disappointed once. On top of doing an amazing grooming job for $80, they are also so sweet to him. My dog is typically anxious and shy, but he has never acted like he didn't want to be taken back with them. My last comment is that they always complete his groom in a timely manner of around 2 hours! Fulled washed, deshedded, trimmed, and blown out.

I'm simply reviewing based on their kindness and understanding. We were in down only for a few days…read moreand our dog had become way too stinky. The woman on the phone was super nice and said she would wait for us but from where we were, it would Take 45 minutes to get. The address on yelp is wrong. They are at 2030 hardy road. But still have the same phone number.

Not Going Back and DO NOT recommend. I had an appointment to board my dog. When I showed up the…read moredoors were locked, lights were off, and no one was there. We were supposed to go out of town and they cost me over 200 dollars. We had to cancel our trip and missed a family event that was import to both me and my husband. I do not recommend them.

They never called. I showed up after 2 1/2 hrs. It looked like she wasnt groomed and she had yellow…read moreon her ear. I was told that they accidentally cut a piece of her ear off and they were waiting for it to stop bleeding.

I've been coming here for years, love how the new management have updated the place. They now take…read morecards which is very convenient. They've always worked with my schedule and they also send me a text to update me when my dog is finished being groomed (this is perfect for my work schedule because it is difficult for me to answer my phone when I'm at work). I take my 3 pups there and have never worried about their safety, highly recommend and have sent several of my friends here! Would love to start using their doggy day care service- they do really cute arts and crafts activities with dogs

I stand by my last review .. We are now ordering 4 cases of our canned dog food here, each month…read more It took them 4 or 5 days to get it delivered to the store, if it is not in stock. No extra charge! What a great store. I hope more people go here. They price match as well. Shop local. They will ship too, if they do not have it in stock they will order it, and match prices. Thats a wow. They send coupon in the mail. Dogs like to go there too. Give them a chance. Its a really cute pet store with a grooming station that we did try and liked. It was our third time there. Always a pleasure.

Staff is so nice and they do an excellent job. My dog is very anxious but they are so patient with…read moreher.

leslie is the best!! Camp Happy Tails will treat your pup with the same love and compassion that d!read more

Jethro loves Camp Happy Tails! He gets so excited when we turn onto their road. Great for the…read moreprices. Very reasonable. They also groom them by availability.

Worst hair cut my dog ever got, and to top that he seems traumatized…read moreafter 2 nights of boarding, wont be back again. Staff seems very untrained and even understaffed. Be warned. Chris used to run a good show but I understand he is selling the business. To bad.

My yorkiepoo loves this place. Always are excited to go back to play. Tyler does a great job with…read moreall the animals.