I found this kennel via review searching on Google paired with a friend's vet's recommendation, and…read moreI'm so glad I found them! Jason was very helpful during the facility tour and answered all of my questions and emails prior, during, and after the boarding. My dog is older and requires a lot of attention for walks, medicines, and specialty food, and Jason took care of everything without making me feel like it was burdensome for him. I felt so comfortable leaving my dog in his care - you can tell he truly Ioves what he does when you see how he interacts with the animals. A positive for me is that the dogs never interact with each other while unleashed. My dog is more reserved and tends to prefer being alone than with other dogs, so this is great he isn't forced to play with other dogs when he would rather not anyways. Jason was excellent and even provided updates promptly when I inquired about my dog while in his care. We have already scheduled our next boarding with him. Excellent kennel and amenities along with reasonable rates and fantastic service!

We boarded our 3 year old lab Sugar for the weekend. We went to view the kennel and were very…read moreimpressed how clean and spacious the facility was. The owner was invested in taking great care of our lab and was able to accommodate Sugar's food, meds and our request for extra walks. We were very pleased with Sugar's stay and will use Rainbow Springs again.

Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

Pat has checked on my cats at least twice now. She is easy to get in touch with, returns calls and…read moretexts quickly, and just does what needs to be done. I forgot to turn on my electric feeder last time I left, and Pat figured that out even though the machine is not exactly user friendly. Since Pat has begun dropping in on extended vacations, the place is cleaner when we get back and the cats are less stressed. Highly recommend her.

The staff here is beyond helpful, friendly, professional, and great at working with your dogs. Is…read morethe space super ritzy or fancy? No it is located where they also board dogs so it is kind of loud and a very small space otherwise it would get 5 stars. Regardless the staff does an amazing job and they deal with my crazy hound dog who hates getting her nails clipped like champs. They are down the street from my house and actually answer their phones unlike another grooming place that is located in the same building.

I don't even want to give this woman 1 star. What a nasty mean person she is. We showed up to adopt…read morea dog and she walked out insulting us from the beginning. Not even a hello before she started to insult our intelligence for not "following her instructions" she keeps these poor dogs outside locked in kennels in the hot Virginia sun and has the audacity to call us stupid and thoughtless. I wish nothing but bad things to this woman. I wish someone would come and shut her down because she doesn't deserve to call herself a rescue. Those dogs are suffering. I have my own name calling I would love to do but would want to risk my post being removed. You are a horrible woman and you shouldn't be in business. She told us to bring a cage for the dog to separate him from our dog on the trip. I brought a chest harness and my Explorer has anchors in the back along with two people just in case. That was not good enough for this woman to continue to insult and berate us.

I went to see if I could get another dose of simparica trio because we had a mouse problem and the…read moremice ate her last 2 doses so I asked if I could get the price of a single dose and I was told by the hospital manager because I inactivated my account (I haven't set the dog up at any other clinic) I have to find somewhere else so I asked if I could just reactivate her account and was told "it is best to find a different clinic." I have Been taking my dog here for the past 8 months (since she was 8 weeks old) this was completely uncalled for

Refused to do International Pet Health Certificates because of laziness, ignorance, and…read moreunderstaffing. Would not help after asking if changing flights and accommodating their busy schedule would allow additional time for completion. It's clear the vet and manager could care less about the well being of two kittens and had prejudice against a biracial trans woman.

Joanna was fantastic! I couldn't have hoped for a better cat sitter, I felt so comfortable leaving…read moremy pets in her care! I will absolutely be reaching out to Woof to Hoof for all future needs and would very highly recommended to anyone else!

The service I received from the owner of Woof to Hoof was absolutely wonderful. I appreciated the…read morepictures taken of my cats, food and water dishes, and litter boxes. My kitties pictures were taken also which reassured me they were well taken care of. The price was reasonable also. Any messes were cleaned up thoroughly but the owner did not complain. I received phone calls daily which gave me additional reassurance. I would highly recommend Woof to Hoof to anyone who needs a reliable pet sitter.