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    Pet Servies Review

    5.0 (1 review)

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    20 years ago

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    PetSmart

    PetSmart

    3.2
    (53 reviews)

    JESSICA, my favorite manager EVER at Petsmart is now at the Wheaton location and I could not be…read morehappier!!! We are 2 minutes from Downers Grove location but we drive to Wheaton so we can see SAMM at the grooming salon (we don't like DG grooming anymore and we travel to Wheaton for Stella's spa days" now) I was just chatting with Jessica about our bad experience at DG at the end of November, and she made it up to us at HER store with some sweet presents for Stella. COMPLETELY UNEXPECTED and SO nice. We love our pup so we will be shopping and grooming at the Wheaton location-because they love her too Thank you Samm and Jessica we can't wait to visit again soon!!!

    I recently had an uncomfortable experience at the PetSmart grooming salon in Danada Square while…read morepicking up my daughter's 6-month-old Maltese. When I arrived, I informed the staff that I was there to pick up my daughter's dog. The employee handed me the grooming receipt but did not bring out the dog or explain that payment was required before the dog would be released. I stood waiting patiently, assuming they would bring the dog out as has been my experience at other PetSmart locations. While I was waiting, another customer arrived to pick up her dog. A groomer brought out a different dog, and I stated that it was not my daughter's Maltese. The groomer responded, "I know," and then told me I needed to pay first. At no point prior to that had anyone communicated this requirement to me. I explained that I have two Maltese of my own and have used PetSmart grooming services before, and I had never been required to pay before my pet was brought out. After expressing my concern to the store manager, I was told that the reason for requiring payment first was because "some people" do not pay and simply walk out. That explanation left me feeling uncomfortable and singled out. The policy was not communicated clearly, and the interaction made me question whether assumptions were being made about me. Whether intentional or not, the experience felt discriminatory and unwelcoming. I am sharing this feedback because all customers deserve clear communication, consistent treatment, and respect. I hope PetSmart reviews this matter and ensures that policies are applied fairly and explained professionally to every customer.

    Spotted Paw Shop

    Spotted Paw Shop

    3.1
    (60 reviews)

    Spotted Paw has been our go to groomer for the last 3 years! We have 2 pure bred Ragdoll cats…read more(Cosmo 5 years & Moose 1 year) - Cris, Mike, and their staff have ALWAYS treated our kitties like their own. We bring (now both kitties) in about every 4 - 6 weeks to keep up their coats nice and smooth and untangled. They always feel great, look great, and come home happy as can be! We also started purchasing all of our kitties dry and wet food from Spotted Paw (all locations, we like to try new stuff!)! Our Cosmo had some tummy issues, and since purchasing the Farmina brand for both kitties, and changing the wet food (and increasing it) they have both never been healthier, especially their skin and coats! Thank you Cris, Mike, and team - we truly love Spotted Paw and all you are doing for our kitties! We will continue to support and share their business as it's absolutely top notch!

    ZERO STARS! Took my dog to their newest location (third location since I started using them) and…read morethey destroyed BOTH of my poor dogs ears, actual giant chunks of skin missing because they don't know how to use their tools!!! It's one thing to make a mistake on one ear but then to do the same thing on the other ear just blows my mind. They didn't even say anything about it even though there was dried blood all over her ears. All they cared about was my Zelle transaction going through and I gave them a good tip! I'm so mad I didn't take a second and look at my dog better before I left. There's no excuse for this, who knows what the kids working there are doing to the dogs. Never going back here!

    St Sophia's Forgotten Felines

    St Sophia's Forgotten Felines

    3.5
    (99 reviews)

    Volunteering at St. Sophia's Forgotten Felines has truly changed our lives…read more We originally started looking for a rescue where my 6‑year‑old could volunteer alongside me. I wanted a place that was safe, welcoming, and patient with little hands that move with big enthusiasm. St. Sophia's was exactly that. From day one, they made us feel included and valued, and they treated my daughter like a real part of the team. What started as simply wanting to help quickly turned into something much bigger. Before we knew it, we took home our first foster kittens... and then our second... and then our third. Fostering became such a meaningful part of our family routine, and we loved watching these tiny lives grow and eventually go to wonderful homes. We ended up adopting one of our foster kitties. After that, we became even more involved, helping with events, supporting the shelter however we could, and becoming part of the heart of the organization. St. Sophia's truly cares about their cats, their volunteers, and their community. They're compassionate, knowledgeable, and they make it easy for families to get involved in rescue work. If you're looking for a place to volunteer, foster, or adopt, this is the place. I'm so grateful we walked through their doors.

    Soooo....still no comment on the flag by Google? I mean, you can pretend the more responses you…read moregive will change the actual facts if that helps you sleep at night. And yes I am aware Petco cannot adopt your cats out. All I said is she was confirmmed as still being there.

    Pet Servies Review - petstore - Updated June 2026

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