I used to go here as it was recommended by the AKC. Big mistake, our pure bread German Shepherd…read morewas so afraid of them, he would pee on the floor. I bought him in for hip X-rays and had to leave him for 1 night. He was NEVER the same. He not only showed severe aggression toward the Vet the Vet would sit across the room to "exam" him. What a joke. I switch to another vet, with more experience however our dog is now totally traumatized by this experience and shows severe fear aggression anytime he gets near a vet office. With rabies shows every three years I am now treading it and considered having them come to my home. Not sure if that would even be a good idea.

VCA brown in South Burlington is the worst vet I have encountered. On 8/29/23 I took my dog in for…read morea hot spot. Very common treatment that can be cured at home, however I wanted to be safe due to sensitivity. I went in to see Dr.Wagner. After 30 minutes of talking she FINALLY assed the hot spot and went over treatment. The estimated price was 322 dollars (I have a care plan so the visit itself is free) they attempted to charge me 50 dollars for Cephalexin, 112 dollars for apoquel and 60 dollars for a probiotic. I explained that I could get the Cephalexin for 11.87 at Osco pharmacy with a written prescription and I could get the allergy medication (apoquel) from chewy for under 70 dollars. I also explained that I have a probiotic I give my dog daily at home for far cheaper and would not like to pay for that service. Dr.Wagner told her staff to tell me that "she did not have time to hand write a prescription so I could either wait a day or two, or pay the fee in house." I was also charged 76 dollars to have a vet tech shave the area and apply a cream on the hot spot. Which I could have done myself and the medication they used is sold at EVERY pet supply store. I was discharged without any follow up instructions, care, or medications. I am not one to write a negative review. However this place will take advantage of you and your wallet if they can. I have 10 years of healthcare experience, 2 years of pharmacy experience and 18 years of being a pet owner. I have NEVER met a facility that is so willing to Nickel and dime you like VCA. I will be following up with the board with this matter as well to protect people from being taken advantage of financially. It's been 5 hours and I still have yet to receive a prescription for my dogs infection which is very negligent. DO NOT get a care plan from here if you are looking for a reliable vet who will put clients and their pets as a first priority. I am glad I did not overpay for the prescriptions I can get for under 10 dollars. I do wish I did not allow them to shave my dog's patch of skin for 75 dollars after waiting 2 hours in an office. But I guess you can't fight every battle. Please do yourself and find a vet that cares. Best, Angie and Bear.

We brought our 11 week puppy here for the first time to be groomed. Upon picking her up, her fur…read morewas still wet and we asked if they had even blow dried her.. The staff was incredibly kind on a positive note. Since she wasn't even dried (being a Samoyed her coat is normally very fluffy and thick so it's obvious to tell, in addition to touching it and it feeling wet) and we paid close to $50 for this service, we felt disappointed. We will not be back.

I have two dogs. I don't like to board them, but when the family has to travel out of Vermont, we…read moredon't have a choice. I found Crate Escape Too, and they are great. I feel my dogs are well taken care of. They give me a great verbal update of how they did with the other dogs, eating, emotionally, etc. I have asked to have the groomed when I pick them up and the grooming is also very well done. It is comforting to know that when I have to leave the dogs, they can be well cared for.