WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

PET SUPPLIES PLUS -- GOOSE CREEK, SOUTH CAROLINA 208 St…read more James Avenue, Goose Creek, SC INCIDENT: AUGUST 22, 2026 I never imagined trying to resolve a complaint about three bags of dog food left in my driveway in the rain would end with a manager putting both middle fingers near my face, repeatedly flipping me off, repeatedly telling me to "get the f*** out," and employees coming outside toward my vehicle while I was calling corporate. My order had specific delivery instructions, and I have the screenshot: "FRONT PORCH ONLY. Do NOT leave in driveway." It also instructed the driver to open the middle gate and stated the dog food MUST be on the porch. Instead, all three bags were left in my driveway. It rained, and I came home to three soaking wet bags. I called the store that night and spoke with Cinder. I was told the issue would be passed to a manager. I never heard from anyone. I also called and messaged Lori, the franchise owner, with no response. I eventually contacted corporate. On August 22, my birthday, I went to the Goose Creek store and spoke with manager Sheldon. He repeatedly insisted the instructions "weren't on the ticket." I showed him they appeared on MY order and explained Cinder had said there could have been a glitch. That was what I wanted investigated. Sheldon also told me it was our responsibility to contact Uber. I didn't choose Uber; Pet Supplies Plus did. Adam at Pet Supplies Plus corporate later confirmed to me that Uber is the delivery service they use and told me the store is supposed to handle the issue with its delivery service, including a replacement or refund. Instead of investigating, Sheldon became hostile and said words to the effect of, "I know you. You always come in and fing complain." He then put both middle fingers up close to my face. THAT is when I pushed the cart away. Yes, I became angry and called him a "f*r." I'm including my reaction because I'm telling the whole story. Sheldon continued down the aisle, repeatedly turning around and flipping me off. While I walked toward the front door, he flipped me off again and repeatedly told me to "get the f*** out of the store." He then accused me of following/stalking him while I was literally walking toward the FRONT DOOR after being told to leave. I even asked the cashier, "Isn't that the front door?" I left. That should have ended it. I got inside my vehicle and called corporate. While I was speaking with Adam, Sheldon, Kristina the groomer, and other employees came outside toward my vehicle. Sheldon went behind my vehicle and appeared to be taking pictures/video. To be completely accurate, Kristina and I did NOT have a verbal exchange. She came extremely close to my vehicle and, from what I observed and could read from her lips, I recall her saying words to the effect of, "Why don't you get out of the car, f****r?" I did not respond. I stayed inside my vehicle and continued telling Adam what was happening. I also heard another man in the background, sounding extremely agitated, making statements about wanting to kick my ass and kill me. I did not take that lightly. Having multiple employees come outside after I had already left and approach my vehicle felt like intimidation. I was concerned for my safety because I had no idea how far this might escalate. Let's be clear: I had already left the store. I was sitting inside my vehicle. I was on the phone with their corporate office. Why did multiple employees need to come outside after me? And what started all of this? Three bags of dog food. My order clearly stated "FRONT PORCH ONLY. Do NOT leave in driveway." The food was left in the driveway, it rained, and the bags were soaked. A simple customer service issue escalated into a manager putting both middle fingers near my face, repeatedly flipping me off and ordering me out, followed by employees coming outside toward my vehicle while I was speaking with corporate. People considering this location should also look through its Google reviews. There is another review involving Sheldon with a recording/video. Don't take my word for somebody else's experience. Read it, watch it, and judge it yourself. Pet Supplies Plus corporate has been made aware of what happened. Adam was on the phone with me while the situation outside was unfolding. Customers deserve professional treatment even during a disagreement. Once a customer has been told to leave and HAS LEFT, there is no reason for a customer service dispute to continue outside around that customer's vehicle to the point where the customer feels intimidated and concerned for his safety. All of this could have been handled with: "We're sorry. We'll contact our delivery service and replace the damaged food or refund your money." Instead, somehow we ended up here. Absolutely unbelievable.

Pet Boutique with a variety of items available to include pet foods, snacks and treats. I noticed a…read morefew pet toys/games available along with some pet care items. The service was friendly and the prices seemed reasonable. The store was well maintained and neat as well.

Dolittles is amazing and I recommend it to all my pet parent friends! Their prices are reasonable…read moreand their staff are always friendly and knowledgeable! They also have a great loyalty program. Thank you Dolittles!!

Amazing service! My dog gets the best haircuts here. It's hard to find a groomer that knows how to…read moredeal with my dogs coat and I finally have found the perfect place!

Have you Seaside for over five years now and I've had very great relationship. My dogs are well…read moretaken care of there and when they come home, they look fabulous.

Been here for both pet food and bird seed and the pet wash station. Staff has always been friendly…read moreand the store has always been clean when Iv been there.

The Tractor Supply Company sells a variety of items that can be utilized in the home or garden. I…read moresaw everything from mops, brooms, paint brushes, seeds and bulbs for plants and vegetables. I saw a few pet toys and supplies as well. I initially went to this location hoping to locate air filters for my air conditioning vents but I was advised by a store employee that they did not sell that item. For me personally the store just felt sort of like it lacked organization. There was signage however I felt like their was no logical explanation of the store layout, basically I felt like I was just wondering around waiting to see what I stumbled upon. I'm accustomed to the Home Depot or Lowe's layout where things sort of seem a little more organized and grouped together appropriately. Overall the prices seemed comparable to what you might find in a local hardware store. The employee that I spoke with answered my question but did not go out of his way to exude customer service or appear warm and fuzzy but was not rude or anything, just straight to the point. Overall It's not a bad place to grab home or garden items if you are in the area.

We have had the privilege to have Abby as our Dogs Care Giver! I broke my back in January, 2019,…read moreand thru Yelp found her awesome service. Having two Doodles who were use to walking every day, South Paw was our Blessing. Abby was prompt and our Doodles knew when she messaged she was on the way. She is an animal person and knows exactly how to handle them. We are grateful and blessed to have Abby's assistances when we need help with our Doodles.

I had a last minute trip planned for Christmas Eve & Christmas Day and my planned dog sitter (son)…read morefell through. I called every dog boarding/kennel I could find and had no luck. Thank goodness I saw a post on NextDoor and Facebook about Abby Hutton and her pet sitting service, she was my Godsend!! We met her 3 days before my trip and my two dogs, 2 and 4 year old lapdog pits, took to her immediately and tried to cover her with kisses, I knew then and there she was the one. She came to our home 3 times each day, fed them, played/cuddled with them, took them out and, to my surprise, cleaned the yard!! She sent us text and pictures each time she checked in on them and I felt so relieved and happy knowing they were home and being well taken care of. You can tell she loves her work and cares for your animals just like they were her own! I never used a sitter before, just boarding, but we already know this is the route we will go on any of our future vacations because we loved the fact that she came to our homes so our pups were already in their happy place and it felt like leaving your dogs with a trusted friend. I wholeheartedly recommend her!

Lindsey was a God send - a true professional! She made Finnley feel right at home with her and I…read morefelt totally comfortable putting my fur baby in her hands. She took him for long walks all around Charleston and per my request, brought him to dog park, which he loved!! Her communication was fantastic and she was consistent updating me with photos and videos of Finn. I was from out of town for work and it made me feel totally at ease knowing someone like Lindsey was looking after Finnley. I highly recommend her for any of your pet needs!

We had our first meeting with Lindsey last night and it was AWESOME!! The entire process from…read moreinitially reaching out through her website form, to actually getting together last night was incredibly simple (as it should be)!! She is incredibly responsive and very accommodating to schedules. She did wonderful meeting our big guy and asked a ton of great questions, many of which I didn't even think about!! You can tell she truly cares about the well being of your pet and has made several recommendations so far that we are implementing. We are going out of town in April so these initial meetings are to get our guy comfortable with Lindsey before we leave and I feel so much better knowing our dog will be safe and loved while we're gone. Truly a great find and I will update, of course :)

I always come here to get my dog a special treat! They have great themed treats or seasonal treats…read moreperfect to celebrate any occasion. The staff is always really friendly and helpful!

I can't speak to the grooming side of their offerings which seems to be the source of the poor…read morereviews. My friend was in town and wanted to get a treat for her puppy, so we stopped in. Prices were in-line with what I would expect for luxury pet goods being sold on King Street, which is to say, it's higher than the Petsmart, but freshly baked dog treats aren't something I see there either. They had a fun assortment, and some of them looked good enough that we had to ask if they were for puppies or people. I talked briefly with the owner who was friendly and outgoing. My friend's dog enjoyed the treats, too. Overall and pleasant experience; I don't own a dog (I do have a cat), but if I did, I would definitely come back! J.Ja

Took our Sadie there based on friend recommendation ... This is the ONLY place Sadie will be going…read morefrom now on! Super nice, did a great job bathing a 130lbs Mastweiler, and very reasonably priced!

We have 2 dogs and a Persian cat. We are new to the area and found this groomer on Yelp. We…read morecannot say enough positive things about this business!!! Our pets have NEVER been groomed this well! We'll never go anywhere else! Prices are very reasonable and she does a FABULOUS job!!!