WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer service experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate. read more

Pet Supplies Plus Goose Creek - Rude and Disrespectful - Pet Groomers Near Me - Goose Creek, South Carolina

PET SUPPLIES PLUS -- GOOSE CREEK, SOUTH CAROLINA 208 St. James Avenue, Goose Creek, SC INCIDENT: AUGUST 22, 2026 I never imagined trying to resolve a complaint about three bags of dog food left in my driveway in the rain would end with a manager putting both middle fingers near my face, repeatedly flipping me off, repeatedly telling me to "get the f*** out," and employees coming outside toward my vehicle while I was calling corporate. My order had specific delivery instructions, and I have the screenshot: "FRONT PORCH ONLY. Do NOT leave in driveway." It also instructed the driver to open the middle gate and stated the dog food MUST be on the porch. Instead, all three bags were left in my driveway. It rained, and I came home to three soaking wet bags. I called the store that night and spoke with Cinder. I was told the issue would be passed to a manager. I never heard from anyone. I also called and messaged Lori, the franchise owner, with no response. I eventually contacted corporate. On August 22, my birthday, I went to the Goose Creek store and spoke with manager Sheldon. He repeatedly insisted the instructions "weren't on the ticket." I showed him they appeared on MY order and explained Cinder had said there could have been a glitch. That was what I wanted investigated. Sheldon also told me it was our responsibility to contact Uber. I didn't choose Uber; Pet Supplies Plus did. Adam at Pet Supplies Plus corporate later confirmed to me that Uber is the delivery service they use and told me the store is supposed to handle the issue with its delivery service, including a replacement or refund. Instead of investigating, Sheldon became hostile and said words to the effect of, "I know you. You always come in and fing complain." He then put both middle fingers up close to my face. THAT is when I pushed the cart away. Yes, I became angry and called him a "f*r." I'm including my reaction because I'm telling the whole story. Sheldon continued down the aisle, repeatedly turning around and flipping me off. While I walked toward the front door, he flipped me off again and repeatedly told me to "get the f*** out of the store." He then accused me of following/stalking him while I was literally walking toward the FRONT DOOR after being told to leave. I even asked the cashier, "Isn't that the front door?" I left. That should have ended it. I got inside my vehicle and called corporate. While I was speaking with Adam, Sheldon, Kristina the groomer, and other employees came outside toward my vehicle. Sheldon went behind my vehicle and appeared to be taking pictures/video. To be completely accurate, Kristina and I did NOT have a verbal exchange. She came extremely close to my vehicle and, from what I observed and could read from her lips, I recall her saying words to the effect of, "Why don't you get out of the car, f****r?" I did not respond. I stayed inside my vehicle and continued telling Adam what was happening. I also heard another man in the background, sounding extremely agitated, making statements about wanting to kick my ass and kill me. I did not take that lightly. Having multiple employees come outside after I had already left and approach my vehicle felt like intimidation. I was concerned for my safety because I had no idea how far this might escalate. Let's be clear: I had already left the store. I was sitting inside my vehicle. I was on the phone with their corporate office. Why did multiple employees need to come outside after me? And what started all of this? Three bags of dog food. My order clearly stated "FRONT PORCH ONLY. Do NOT leave in driveway." The food was left in the driveway, it rained, and the bags were soaked. A simple customer service issue escalated into a manager putting both middle fingers near my face, repeatedly flipping me off and ordering me out, followed by employees coming outside toward my vehicle while I was speaking with corporate. People considering this location should also look through its Google reviews. There is another review involving Sheldon with a recording/video. Don't take my word for somebody else's experience. Read it, watch it, and judge it yourself. Pet Supplies Plus corporate has been made aware of what happened. Adam was on the phone with me while the situation outside was unfolding. Customers deserve professional treatment even during a disagreement. Once a customer has been told to leave and HAS LEFT, there is no reason for a customer service dispute to continue outside around that customer's vehicle to the point where the customer feels intimidated and concerned for his safety. All of this could have been handled with: "We're sorry. We'll contact our delivery service and replace the damaged food or refund your money." Instead, somehow we ended up here. Absolutely unbelievable. read more

Definitely the best pet store here. I can order online and pick up in about an hour or get items delivered to my house same day if I order before 1 PM. Love the layout of the store. The employees are always pleasant. It's always clean. They have a pet washing station as well. Plus, they always send coupons in the mail. Love, love, love this place. read more

Pet Supplies Plus Goose Creek - They always have a great selection of treats for your pets. - Pet Groomers Near Me - Goose Creek, South Carolina

The gals in grooming are always so nice and polite! I get my dog's nails and glands done every 4 - 6 weeks. He is tough - doesn't like hie feet touched. They are very patient and kind with him! DJ read more

Abby is always kind, bright, and helpful. We go in every week to buy food fir our 4 dogs, and every couple weeks for food for our snake. Kera in the animal section is very knowledgeable. read more

I say maybe because my last 2 visits were not great. Just now I went to wash my dog since I paid for their self serve dog bathing service but I waited at the counter while the young lady was scrolling through her cell phone, not greeting me or acknowledging me what so ever when I guess she felt she was done she then acknowledged me but not with like a "Hi" she just waited for me to say she I was there for. I was unable to wash my dog because 2 people were ahead of me (that me not having time). But I I think I'm going to get a refund on my washing card. I've been going there since the day they opened and it's been going down for the past year or more. There other places and perhaps that should be a thought when your customer service reps are not so welcoming and don't prioritize customers over their cell phones. read more

I had my two dogs groomed a couple of weeks ago and they did a horrible job. There were knots in their hair and the faces were not cut right.The groomer was nice but needs more training read more

My beautiful Welch Corgi had no issues going with the ladies at the grooming department! They were friendly and calm with him. He came home smelling so clean and looking like a perfectly groomed Corgi! I am very happy with the care he received and will continue to go there again! read more

The groomers were very kind and loving when I took my 4 year old BLInd border collie to have his nails trimmed for the first time. They went way beyond to make him Feel Comfortable with the process. He loved the tears that both of us provided. Many thanks to all The staff Thank you again read more

Pet Supplies Plus Goose Creek - Jude and Bear 2021 - Pet Groomers Near Me - Goose Creek, South Carolina

When I moved to Goose Creek and needed a new groomer for my dog, I had a bunch of people recommend PSP. I was a little wary, having heard stories about pet store groomers, but I trusted these opinions so I brought her in. From the very beginning, they listened to me while I explained how to handle my dog (she can be a diva) and they took me seriously. They would check in after each appointment, letting me know what went well and how quickly she was improving and getting more and more comfortable each time. There has been some turnover, but we have stuck with Bailey all along and it's been wonderful. My dog, who was very nervous about going to the groomer and needed to be drugged up in advance, now wags her tag in excitement when she realizes where we're going and drags me through the store to greet her friends in the grooming room. She jumps up on the half door and lets herself into the back room, settling right into her favorite kennel (that they leave open when she's scheduled)! The rest of the staff with whom I have interacted have also been wonderful. They come to recognize the regulars and will chat with you if they have a moment. It's really a positive experience and a wonderful place to go. read more

Pet Supplies Plus Goose Creek on Saint James Avenue is a great place to go for all things quality pet products and accessories at a good value. I have been happy with all of the purchases that I have made from here. read more

Pet Supplies Plus Goose Creek - Pet Supplies Plus Goose Creek - Pet Groomers Near Me - Goose Creek, South Carolina

Sharen gets a 0/5. The rest of the staff gets a 4/5. Today I waited 45 minutes for a new staff member that had issues with their computer system. The manager was told about the issue and decided to prioritize petting a dog and answering a phone call over a money transaction. The same money that pays for her to have her job. What a joke. Get a real manager in the building. This isn't from my 10 years of customer service work or anything read more

We have never been to this store since they've opened up in goose creek. But after being told they had kittens for adoption, since we were looking for one for my daughter, we decided to check it out. We went 2 weeks ago and ended up getting a kitten. All the kittens looked healthy and cages were clean. Even the staff was very nice and helpful. We were undecided about getting a kitten , so they said hey would hold in the one my daughter wanted. Next day we got the kitten. I recommend this store. Decent prices for food and supplies. I would suggest signing up for their rewards-program. read more

The staff members at this location are always very nice and pleasant to shop with! They always go above and beyond to help me find the right items for my fur baby! My fur baby Guccy always gets super excited to come and visit his friends at this store !!! read more

I've only been to this a couple of times but I really like all merchandise available for cats!!! Their prices are good too the staff was very nice !! The items they had sale were a great sale price as well!! I'll go back to this store every time I'm close by!!! read more

Clean store and friendly staff. They were able to help with all of my car needs. They gave advise on the best litter and car behavior. Are checkout then clerk was also nice and she greeted me when I walked into the store. The store has supplies for cats, dogs, birds, fish and more. There's a pet washing station that you can use for just $10. They have a groomer, vet services and I'm pretty sure there are behavior classes as well. They also have a frequent customer cars. read more

Pet Supplies Plus Goose Creek - Pet Groomers Near Me - Goose Creek, South Carolina

I've never been inside such a large pet supply store before this day. For the most part, all I was exposed to were pet stores similar to Petland (Discounts? was that part of their name?) On Saturday mornings, set within cartoon break time, the furry moustaches fellow would say that this was the place for pets and pet supplies, poor fella is probably long gone by now. Times have changed and pet stores seem to have grown as we have grown closer and expanded our families to include our four legged friends. The dog beds I was intending on purchasing were not really large enough for my two guys, and the prices kinda took me by surprise, a hefty seventy dollars. The aisles were stacked with products, all well labeled, all well laid out and the service was excellent. Grabbing some rawhide, which never goes on sale, I headed to the registers. read more

I love this store, the employees are always friendly and helpful. We drive from Bowman, 45 mins to go to this store. The animals are always in good health, the prices are always great. We ended up buying 3 baby Guinea pigs and it was the easiest process ever. Thanks for being such great people and animal lovers. read more

ABSOLUTELY LOVED my first visit she enjoyed her first pet wash experience!! at first she was skittish to walking inside but then she became very comfortable due to her smelling the bones everywhere and then we purchased training treats which she absolutely loves!! and then we purchased a pet wash and we absolutely loved the bonding experience we received with her because it is an absolute hassle at our house during bath times. She absolutely loved the environment and the workers inside definitely will be back !! read more

Shadia went above and beyond for my shopping pet needs. I have never seen such exemplary customer service before. I will continue to come to this pet supplies plus! read more

I discovers this place by accident while searching for nearby pet stores. I prefer coming here for many reasons. The prices on brands are almost always lower then petsmart, they have more sales, and they have their own brand items in the store for lower prices. The shelves are very well stocked with all kinds of brands for dogs, cats, small animals, fish, wild birds and many more. Most of the staff is helpful and will approach me first but other times it's hard to find a single person working except the cashier. read more

Friendly staff and helpful staff. Pleased with the various brands offered in store. Very clean store, and plenty of parking. Yeah u can also order online and pickup which is convenient. I would definitely recommend this store. read more

I absolutely love this store. PSP is the only store the carries my dog food- Fromm. And when this branch first opened they didn't have it yet and would order it for me from the summerville store. I love all the eomplyees, especially Karen (it's either Karen or Kathy). English accent and the most helpful person I've ever encountered at any store. She makes sure she greets everyone, thanks you 'kindly' for shopping and is just so sweet and genuine and helpful. This woman should be a manager. The younger staff is nice as well, always pet my dogs and are really nice. I love the groomer also! She takes care of my pack despite them being a handful. Really great crew here and my only complaint is that there aren't more dogs in the store when I come in to shop for me to pet! read more

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I have regularly used this store for 6 years for my dog's purchases and previous grooming services. I have never been asked previously (for grooming purposes) had my dog taken any medication. He is prescribed an anxiety medication (non-daily use) for nail clipping, fireworks, & extreme thunderstorms. I arrived on 05/21/2023 at my appointment time and was asked had he taken medication? I advised yes and told the lady what he took. She asked if he takes it every day. I said no. She said she could not take him for his appointment due to store policy being "unless he takes any medication every day, we can't take him". He is prescribed medication "as needed" for the anxiety he experiences and that is how I administer it to him. I found this "store policy" to be news to me. If they tell you upfront you need to bring rabies vaccination copy, I believe they should also ask if the animal is on medication up front, and how often etc. before they waste your time to inform you of this in the store once you're already there with your animal. Just wanted to make people aware of this "policy", as I know many animals deal with anxiety & other issues that require meds, and this store tends to pick & choose when they ask the medication question. Other than that, I do like the store.... read more

LOVE this! They have the best selection of dog food and are so organized. Also, the best treats you weigh yourself so you can get the exact amount you need. Super knowledgeable and friendly staff too! read more

This is my 1st time ordering online for delivery. I was excited that they had the product I was looking for. Due to COVID Hartz was very limited on supplies, Pet Supplies Plus had the cat food. I placed my order on Tuesday after 1pm and my order was delivered the same day, which I was surprised. Thank you Pet Supplies Plus!!! read more

Love this pet store! Always clean, staff is always friendly. Offers a dog wash station as well as a professional groomer. My dog enjoys going in and loves the yummy cookies in the case. read more

Would love to bring to Pet Supplies Plus management attention of the wonderful experience we just had an hour ago with talking to Andrew and learning so much about establishing a new diet for our picky little puppy, Yogi Boo Boo. Myself, I learned a great deal with only a 10 min discussion with Andrew, highly recommend Andrew. Andrew is very knowledgeable and informative and a total asset to Pet Supplies Plus in Goose Creek, SC. Again, puppy, my wife Terrie and I had a great visit. We ran straight home to try what Andrew recommended and it worked!!! Thank you for all the help. read more

We very much appreciate how patient & caring Bailey is with our dog. The staff have all been kind & easy to schedule appts. SO appreciate all they do for our fur baby. read more

Pretty cool place. They also have grooming here. And the cool do it your self grooming as well. All you do is pay and use their stuff to wash your pet. Very friendly read more

Stephanie in the grooming salon was amazing! My dog has some fears and she accommodated him and put him at ease. His haircut looks great and it took no time at all! Can't wait to make her our regular groomer. read more

excellent store and service a groomers are tops great variety of pet food and accessories

Very clean friendly environment. The only place near me that carries my babies healthy food from Fromm. They also have great grooming package deals. If they do not have in stock what you need, they will special order it for you and call you when it arrives! read more

Every time, I walk into this Pet Supplies Plus location, I hear the old Ace Hardware jingle. The reason? Everyone at this location is so friendly and proactively helpful! The prices are great too, especially when combined with the generous Yelp check-in coupon. Goose Creek Pet Supplies Plus is the place with the helpful pet supplies man--(actually helpful pet supplies women and men). read more

Sore was immaculate, bathrooms were super clean! Store assistance was superb! Great store. I will go out of my way to shop here! Staff were so thoughtful and accommodating. Thank you! read more

Highly disappointed. We go in often and the past 3 visits actually were less than good. The main woman who works the fish with the long braid (can not remember her name for the life of me) has definitely changed her attitude and not for the better. She has gone from very happy, friendly, supportive to almost snooty. We have chatted with her multiple times about what we have going on in our tanks and our plans and the last time we came in, it was like we had no idea what we were doing. Told us we could not buy any fish if we didn't have a tank at home cycling for at least 5 days (We have multiple established tanks). Stating she is just "doing her duty". Then offered to test our water but also said it in a way that came off as rude. I get that, you want to make sure people are going to take care of their pets, do it the right way got it. But the way she said it was in a tone where I'm ready to switch pet stores. There was another lady working the register, has to be fairly new as we have never seen her before and she had no clue what she was doing nor was she of any help to us when I asked a question. She only tried to find the answer for us as we were walking out the door. I just have zero desire to come back which is very disappointing as we have always loved coming there. Definitely left a bad taste in my mouth. read more

My puppy and I love this place so much! The employees here are always friendly and eager to help. This store always has awesome sales going around for anything you need. They also send $5 and $10 coupons out every month or every other week as long as your purchase is $30-40. I really appreciate the coupons so I can buy quality dog food in bulk. A vet also comes in every Tuesday from 5:30-7:30 and they have amazing prices. This store also has a "pet wash" that has everything you need to wash your pet and it's only $10!! All you have to do is bring a towel. Nail trimming is $10 as well if you're a pet supplies plus member. read more

FANTASTIC LOCAL BUSINESS! Always helpful associates, clean store and their community outreach is amazing

Friendly associates, easy to find items, aisles are wide enough so that you can bring you pet with you without causing a traffic jam. Store is bright and clean. read more

This is a nice store, friendly staff. I've taken my dog here a couple times to use the self serve dog wash. They do adoptions here which is pretty cool. They have a great selection of foods and toys for dogs. read more