If I could give zero stars, I would! This was, without question, the worst customer service…read moreexperience I have ever had with a pet grooming business. We had a scheduled appointment at 1:30PM and dropped our dog off on time (a few minutes prior to our appt time). Seven minutes later, we received a call informing us that he was matted. We understood that some matting was present but requested that they keep his fur as long as possible and brush out whatever they could. Hours went by with no updates. At approximately 4:20PM, after hearing absolutely nothing for over three hours, we called to check on our dog. We were told he wasn't ready because there were still several dogs ahead of him. That immediately raised concerns because we had an appointment, not a walk-in. When we questioned why our dog had apparently been sitting there all afternoon, the story changed. We were then told they had already been working on him and that brushing out the matting alone had taken an hour and a half. They mentioned that they will contact us within 20 mins of them being done with the groom. That call/text never came. By 6:00PM, after 4.5 HOURS, we still had no update, so I drove to the salon myself since they close at 6PM. We were told he still wasn't done and only needed "a few touch-ups." At the time he was not in the front but in the kennel in the backroom. When I asked how much longer it would take, the groomer claimed she didn't know and then had the audacity to tell us that we were wasting her time by asking questions about our own dog and when we can expect everything to be done. At that point, the groomer said the service is now done and she will no longer be completing the service. When she brought him out, we were shocked. He had been shaved down to the skin. So let me get this straight...we were told they spent an hour and a half brushing out his coat to preserve as much fur as possible, yet after keeping him there for nearly five hours, they shaved him completely bare anyway. Either we were given misleading information, or they wasted an enormous amount of time accomplishing absolutely nothing. The grooming result was disappointing, but the customer service was far worse. We received contradictory explanations, no communication, no accountability, and open hostility when we simply asked reasonable questions. The final insult came when she I said this has not been a good experience and that we'll most likely not be coming back. Her response? "Good. That's what we were hoping for." Imagine saying that to a paying customer who had just spent almost five hours waiting for their pet. We still paid for the full service plus tip; despite the experience. Looking back, that feels like rewarding incompetence and disrespect. If you value your time, your money, your pet, and being treated with even the most basic level of professionalism, I strongly recommend finding another groomer. There are plenty of businesses that actually respect their customers. This is clearly not one of them.

This place is amazing!! Been going here for a while now and they never disappoint! The atmosphere…read moreis so warm and inviting and Layla just loves to go hang out with her friends, fur and human alike. The wok thy do is top notch and Layla always comes home happy and excited to sport her fresh cut. We love supporting small businesses whenever we can because we love our neighbors

My appointments have been cancelled twice due to them not having enough groomers, or them not…read morecoming in and when they attempted to re-schedule my appointment it was weeks later and they failed to call back and confirm the new appointment and left me having to call back to confirm, and my dog needed the grooming. Also I was told my dog had matting on just his chest and neck and that they had to cut him shorter then requested, I texted back confirming how I wanted the paws and legs left and they shaved him completely and in some places down to the skin, he looks awful. You also cannot talk to the groomer and show and or describe the cut you are looking for, which is very difficult to describe to a receptionist who then communicates back to the groomer. Confusing pricing, and a required membership if you want a discount. An all-around bad experience I would not recommend.

Great team! They really care about the health and well being of our dog! We would recommend…read moreScenthound to all dog families in Rosemount and the surrounding area.

We are so happy to find The Pet Spa! Vicky does an amazing job taking care of our cat, Mia's…read moregrooming needs. Thank you - Vicky!

Heather's warm & welcoming personality put me at ease when leaving our little pup. She did a…read morefabulous job, cutting exactly how I'd wanted from a pic of a previous groom.

The staff here are always outstanding and so kind. If you have never done self service wash they…read moreare very helpful to get you started and educated to recommend what your pet may need. In our case our pup has been having some itch/sensitive skin and they helped us choose the right shampoo to give him some relief. I think the cost was about $16. Ok to just walk in. It is a fun experience to try, but if you have pain in your lower back this may not be the activity for you and I recommend just paying more to have them do a full service for you.

I absolutely love bringing my dogs here for the self-wash. SUCH AN INVALUABLE SERVICE!!!read more

On yelp, it says they do mobile pet grooming. Which they have contacted us and they said they do…read morenot do pet grooming.

Cooper freshly groomed. Cooper and I cannot thank you enough for your fantastic pampering and…read moregrooming service. You are so professional and Cooper really enjoyed his spa day.

Our dog loves Dog Day Getaway! We have sent our dog weekly to DDG for daycare for the past 2 years…read moreand have loved the quality of care he has received. The staff members know our dog by name and give us updates on his day if requested. They post daily photos of the pets on social media which is fun to see what they are up to. The play area webcams also give you a look as to how your dog is doing. There are seasonal or holiday offerings which are fun add ons. For example, if a pet is being boarded during thanksgiving, you can add on a thanksgiving themed meal for your dog to enjoy. Valentine's Day boarding and daycare can opt into a treat exchange so your pet goes home with a variety of goodies. They also have done a yearly photos with Santa event which got us an adorable photo of our dog and Santa. DDG loves each dog like their own and the quality of care is outstanding! Thanks DDG for taking such sweet care of our pet!

Thank You To The Amazing Team! They Truly love there Job, and your Dogs!!…read moreFrom grooming to Day Care, worth every penny! I couldn't leave 10 stars, but you don't need to look any further then the pictures to know what type experience your own pets will have! Thanks Again Miska, when I want my hair and nails did, I only go to Dog Day Get Away

Left a 5 star review under the previous owner. Will not be going back. Totally money grab and bad…read moreservice with the new place, now called Spa for paws. My total was 250 with the tip for a shave down on a goldendoodle. They charge a an up charge of 3.5 Percent for using a credit card? i dont think there's anything they didn't up-charge me for.

I have been going to Clipn'Mutts since they opened - Nana (and her husband) were amazing! They…read moreknew my dog, he absolutely loved them. Perfect groom every time, and he was excited whenever he walked in their door. And in October, 2021, the new owner took over. And we had the very worst experience of his life. Did he get a good haircut? Yes. And the rest was awful. My dog is older and very small - 15 lbs. He was booked at the same time as two dogs well over 100 lbs. My dog gets anxious when caged, which was one reason we stayed loyal to Clipn'Mutts all these years - Nana truly understood dogs and their needs, and never put a dog in a cage unless they were ok with it. The new owner clearly does not have that level of compassion. When I arrived, I found my dog shaking and whimpering - and limping. The only explanation I was given was that the two huge dogs were "roughing him up" so she put him in a cage. She appears to be all alone, and unable to handle the needs of a busy grooming salon. I hope it gets better, but since my senior pup is STILL limping 3 weeks later, I have little faith. For our dog's health, we will never return. Our dog is now hurt for an extended period of time ($400 in vet bills say it could be permanent), we've never heard anything from the owner, and the entire situation is reprehensible.

Efficiency and they know what they are doing with dogs. They trimmed my dogs nails in 5 minutes!read more

We love Mindy!! She does such a great job with my boys! Ozzy and Piper. Always accommodating and…read moremakes my boys so clean, adorable and smelling fresh. Highly recommended!

I was so happy to find this place. While we were waiting I watched them grooming other dogs,…read moretalking soothingly and treating them well. It made it a lot easier to leave Sophie with them. I didn't think of it at the time, but it also helped Sophie that there wasn't a bunch of barking and carrying on either. The groom was very nice. They did everything I asked and she look adorable and smells sooo good. I highly recommend

The staff were very kind and did an excellent job grooming my dog. They listen to what you want and…read moreyou can tell they really care for the animals. I would highly recommend this place.

My dog agrees, this place is 5 stars! They have a great selection of quality foods, treats and…read moretoys. The staff members are very knowledgeable and friendly. They have a food rewards program for various lines of food when you purchase a certain amount you get a free bag. This store is well stocked and always has what we need. If it's your dog's birthday/gotcha day they have themed treats for purchase to make their day extra special

They are always so nice & helpful. They have high quality food, treats, toys & chews. I love how…read moremuch they support local animal rescue organizations.