My husky Apollo loves coming here! Great spacious place with lots of areas for dogs to free roam…read moreinside/outside. Safe normal dog boarding business I recommend

On 2/15, we went on our first vacation in 10yrs. We had trusted HA and chose to board our dog,…read moreJasper, there. On 2/20, roughly 50 dogs of various sizes, ages, and breeds were let out together before bed. Reputable facilities separate dogs at least by size for what should be obvious reasons. We were assured that bigs and smalls were separated, important to us bc Jasper had never been around small dogs, except at size separated dog parks, where he rushed the fence toward the smalls - despite what the owners say, they were aware of this. On 2/20, Jasper was showing signs of distress. His distress signals were ignored and he allegedly lashed out at a 10lb, 16y/o dog(why was a tiny senior out with 49 other dogs?). There were only 2 employees monitoring, 1 in training. idk what happened to Jasper at this time. It took 45 minutes for the injured dog to get to the ER vet (AERC). He did not survive. I am so sorry for their loss. This is a horrific tragedy, which could have been avoided had the facility acted properly. My heart is broken for them. HA said they were going to review the footage they had. HA had also told us that we needed to contact AERC. Multiple AERC staff told us the same thing: This is not Jasper's fault. This happened due to the negligence of HA. They also told me that HA had approved treatment and accepted responsibility for all financials. The staff who took the dog to AERC were evasive when AERC asked what happened. I was never contacted by any eyewitness about this - after trying to get the story from the owners, I turned to social media, and only yesterday felt I finally had a semi-complete picture. The extensive footage claim is a lie. Whatever happened, happened in a blind spot. We had a friend pick up Jasper ASAP, concerned for his safety. I had emailed HA with this info, and also that I would not be paying, given the situation. Jasper was given to our friend, but they didn't ask her name, let alone check ID. They said it was fine for her to go without paying. The owners have since threatened to file a claim for this, saying that my dog was safe and well-cared for during his stay, which I dispute. The friend who picked him up said that Jasper was timid, shaky, exhausted, and had a subconjunctival hemorrhage in his L eye. W/o of signs of infection, this generally occurs because of trauma. I'll never know what happened. As of this writing, his eye is still healing. The owners claim that we didn't tell them about Jasper and needing separation with small dogs, that we refused to pay the hospital bill - all lies. Anita told me explicitly that HA policy was to separate by size, and she told AERC the same thing. But I have found that it's common for the owners to allow undertrained staff to monitor packs of 50-60 dogs. You can see it on the stream. On 2/21, I took several screenshots of a small dog out in the yard with several large dogs. No staff. This dog wasn't the first to die while under their care. This is the SECOND time something like this has happened (this was confirmed by public safety officer). I have submitted a report to several agencies and animal welfare orgs. I believe that HA endangers dogs and staff through patterns of negligence, bullying, and lack of training. I have been in communication with DVMs and other animal professionals about this situation. When Anita responds to this with more lies, I'd like you to know I have receipts. Jasper is a dopey, loving, playful, athletic hound. I have never seen him display an ounce of aggression - I have two children under 5. I am an experienced dog owner. I have never seen him act out because I have never put him in a position where his distress became overwhelming. HA doesn't train staff, nor do they take accountability when they make mistakes. This isn't the first dog to die in their care, but I think it should be the last. I also wanted to shout out HA employee Katie E. Thank you for posting that review publicly, online, and in writing. I let Anita know how helpful it was in establishing a pattern of negligence and lying at HA.

Wonderful Experience!…read more I can't say enough wonderful things about Hound Dog Pet Hotel East! I was in Ireland for 9 days, and knowing Sunny was in their care made my vacation completely worry-free. They took excellent care of him, responded immediately to my texts, and even sent me a "report card" with updates on who he was playing with and lots of photos. Seeing his happy face and how much fun he was having made me feel so reassured! I completely trust them with my best friend, and the best part is that Sunny absolutely LOVES it there! Thank you for taking such wonderful care of him!

The Hound Dog Pet Hotel - East is awesome! The staff there is kind, knowledgeable, professional,…read moreand you can tell they really care about our dogs! We highly recommend!

We needed last minute boarding for our dogs the weekend after Christmas. We called our usual place…read moreand they were full. My fiance called and they were so nice on the phone. Both of our dogs seemed really happy here! They were great for drop off and pick up! The only reason for 4 stars instead of 5 is that they don't have an outside run!

We love dogs at play! We have one anxious dog (Raiden) and one overly excited dog (Rex) and they…read moreboth love the staff at Dogs at Play! We have used them at least 5 times in the past year and everytime they remember our dogs and are just as excited as the dogs are to see them. We typically board them but have also taken them in for nail trimmings and baths. They even offer joint rooms so Rex and Raiden were able to still be with each other in the new environment so we always tell our friends about Dogs At Play when they're looking for boarding!

UPDATE (9/24/2024): I had a good chat with the owner and it sounds like changes are being made to…read moreaddress the phone, tech, and work culture issues. The situation was described to me as the perfect storm. I'm glad to hear that my unfortunate experience might help others after helping to identify things that weren't working. Again, my dogs were well-cared for thankfully. ORIGINAL POST: Poor service, poor communication, and concerning practices. *This was my experience as a first (and last) time customer. My dogs seemed ok but I was not impressed.* NOTES: - Only one person is vaguely trained in the computer system (new as of 9/2024) - I was almost charged double because of the lack of system training. - The Sunday pick-up window ends BEFORE 11am. - There is no way to contact anyone outside of "business hours". - The manager does not have access to all dogs (from how it sounded. I was told upon pickup that the manager conveniently came back from out of town at the exact same time and didn't have keys on her). PRO - accepts last minute reservations - reasonably priced (if not charged twice) MY EXPERIENCE I had a last-minute trip come up, so I was grateful that I could get my dogs into boarding from Friday afternoon to Sunday morning. I received a call the day before drop-off to confirm our reservation. Check-in was when things began going downhill. Apparently there is a new computer system, so my dogs were not on the same invoice and I was informed that my card would need to be run twice to make sure both invoices received payment. Slightly inconvenient but whatever. Until I was informed that I would be charged for 2 dogs and 2 nights twice, doubling my payment. It took 3 people explaining that ($43+$39) for 2 nights charged twice was $300+, not $175 total. We had to completely redo the reservation before everything was settled. The worst part of this experience was the pickup. I was told to pick up between 10-11am. I hit traffic on my drive and pulled into the empty lot at exactly 11am. I got out of my car after rearranging luggage at 11:01am. I checked all doors to find them locked with no one inside or on the property and proceeded to call the website number to leave 3 separate messages at 11:03, 11:05, and 11:09am. THERE IS NO AFTER HOURS LINE AVAILABLE. The only person I could find on the property was a handyman who proceeded to call the manager. When the manager arrived around 11:15am, I was told that everyone is on break and no one would be back for a few hours (3pm was the earliest time when people would be back in the office based on what the manager told me), so I had to come back at 5pm. According to the manager it was my responsibility to call and ask them to stay "late" even though I was not told that this was the case during check-in. When the manager asked which dogs I was picking up, she immediately responded with, "Yeah, I don't have the keys to their kennel." I have boarded my dogs in Indiana, Missouri, New Mexico, Arizona, Colorado, California, and Nevada. I have never been told that it has been my responsibility to make sure that I call to make sure workers are available during "open hours". Nor have I been told that the manager didn't have access to my dogs. That concerns me when my dogs have no one with them and the two people I could find don't have access to them. I understand that I arrived at the end of the pick-up window. I was more disappointed by the fact that I had informed them of my pick-up time, did not receive a call about changing that time, and there was no humanly way possible for the entire place to be locked up and vacated by 11am while staying open during posted hours.

Michelle and the rest of the staff do a great job taking care of our dog, We have taken our dog…read morethere for 9 years now and he is always excited and happy to get there. The facility has a lot of space for the animals to exercise and the have indoor and outdoor options for the dogs to run and play around. Place has always been clean and they have been very flexible and accommodating of our needs. All overall we have gotten a positive and wonderful experience with them.

I've been bringing my dogs Sam and Daisy to Lucky Dog Pet Lodge for over two years and couldn't be…read morehappier to have found it. The employees are the best and have always done a great job taking care of my kids; even when I've been out of town for several days. If you are looking for a top-tier experience for your dogs without having to worry about their health and safety, then I'd encourage you to give Lucky Dog a try.

Great service. Easy to get to, lots of parking, friendly staff. Best of all a large outside play…read morearea.

I do not recommend this place as they are discriminatory in their practices, rude in customer…read moreservice and generally unhelpful. Our dog has been to many doggy daycare and boarding facilities without issue, and when we attempted to set up a meet-and-greet, they wouldn't even consider our dog based on claiming that she is a "bully breed," My partner informed the person with whom he spoke that our dog has been professionally trained and never had any issue with aggression or behavior at any point. They would not even consider this information, nor were they willing to offer suggestions for other facilities we could consider. If this were truly a professional organization, they would know how to accept and accommodate all breeds and not be discriminatory in their practices. We are happy to send our dog and our business to another more professional and respectful facility in the Twin Cities.

The staff here are really rude and unhelpful. They claim to be dog lovers, but they don't allow…read morewhat they call "bully breeds" and they won't recommend any other dog daycares that do. (When I asked, the man on the phone literally said, "We don't recommend anywhere, but you definitely can't come here." Thanks, dude.) They say they can't accept "bully breeds" because it's an insurance issue, but there are plenty of insurance policies out there that do, plus any true professional who works with dogs knows the whole "bully breed" thing is just a way to discriminate against certain dogs and dog owners. My guess is this place has a very limited insurance coverage, which actually makes me question the safety of the facility, in general. If they're not willing to pay for a comprehensive insurance policy that covers all dogs, what else are they skimping on? We may have dodged a bullet by being denied by them. Thankfully, there are a number of other professional dog daycares in the nearby area that have good insurance policies and are happy to have our dog.

Took excellent care of my dog and sent photo on first day with a note describing his friends and…read moreadjustment . Gave me such peace of mind, priceless while I was away

the billing got messed up but other than that, our family pet was well taken care of and we'll…read moredefinitely be coming here again!

We have entrusted Pets Are Inn with Pippa's care for more than 14 years, and we couldn't be…read morehappier. Pippa is always delighted when Carol arrives to pick her up, and we know Pippa is in loving, capable hands. Each time she stays with a host family, she's treated as one of their own, with the same affection and attention she receives at home. We have complete confidence in the care and professionalism of Pets Are Inn. Thank you, Carol, and the entire team, for providing Pippa with a warm, welcoming home stays and exceptional care whenever we're away. Margaret N

We love Pets Are Inn St Paul! A+ dog-sitting service! We have used their dog-sitting many, many…read moretimes over the last five years, for several of our dogs. They literally pick up our dog, bring him to a host family, who watches the pup like they are a family dog. Their fosters literally treat our pets like their own, like family, and the owners love their work and treat the pups like they are on a mission to make the world a better place by treating dogs in a loving manner. You get photos and a letter, and I recommend them 100%! We love this service, and are so grateful they are in our area! A+