This store has a nice selection of food, treats toys and supplies There's always something on sale although regular prices are good. The staff members are helpful. The best part is that you can bring your dog with you. read more

I have taken my dog there 3 times now for a groom and. they do a fantastic job The staff is all very friendly and I would highly recommend them read more

The staff are so polite and helpful! They are always positive about handling my little dog, even though nail trims aren't her favorite. They took their time and got the job done. I appreciated the extra effort to comfort her and get the job completed. Once completed, I took her into the doggy wash area and was pleasantly pleased at how nice and easy it was. A gentleman was very helpful to familiarize me with the equipment and stayed with me for a minute to see that she was doing ok. Thank you! read more

We actually came here as a recommendation from a friend due to their excellent facilities for dog washing. I was able to get 5 dog washes, utilizing all of their products, for $25! The facilities are setup really well for large dogs as they can walk right into the bathing area. When you walk in you will check with the people at the registers to get your towels. Then you can take your pup to the rear of the store and walk right into the dog washing bay. It's equipped with shampoo and conditioner with a sensitive one for the dryer pups. There is also a nice leash lead that will keep your pup in place as you wash. The air fryer is a bit loud but surprisingly our dog didn't mind it. It would be nice to have a brush their to get all of the excess fur off of them when they are done being washed, but we will just bring our own next time. Nice job! read more

Pet Supplies Plus Reynoldsburg Grooming - Washin - Pet Stores Near Me - Reynoldsburg, Ohio

I hate blasting a business on social media but this has to be done. Also we have already contacted corporate and the store by leaving a message. Today my husband and I stopped to buy crickets for the multiple animals that we already have. While my husband was waiting for the crickets he fell in love with this bearded dragon that was back there. The nice store employee took him out of the tank and for me to hold him. We decided we would purchase him. While the employee was boxing up the bearded dragon, my husband was grabbing all the essentials including a $150.00 tank. While going over everything in our cart to make sure we had everything. The manager named George started yelling down the aisle at us: you all need to finish up we are closed. My husband as nice as could be goes we are buying a bearded dragon and just wanted to make sure we have everything please give us a couple min. The guy screams again like I said we are closed!! So at this time my husband is furious. We have almost $400 worth of items in our cart. We got up to the cashier's and my husband goes who is the manager and George goes I am the manager as of now!! Keith goes we have spent over 1000's of dollars in here and never have been spoke to like that. He looks af my husband and goes you either need to buy thus stuff or leave!! Needless to say we left the cart and walked out. The teenager who was working the cashier was apologizing for the managers actions. What angers me the most. This isn't the first time this guy has done this per previous reviews. read more

The store is always clean. I am always asked if I need help prices are very competitive!!

Best groomers and staff in town! My dog loves coming in for her nail package! Everyone is smiling and good at what they do.

I absolutely hate giving my dog a bath at home!!! So I visit Pet Supplies Plus as an alternative. They have dog wash stations built right into their store that all customers can use for any size dog. It is super convenient as they provide everything you need; soaps, warm water, towels and a power dryer. The cost for a single wash is $10, but you can buy 5 washes for $25!!! After we wash our pooch we always reward her with a treat from their special baked treats cabinet! I recommend this place to all dog owners!!! Thanks to Pets Supplies Plus for providing this great service! read more

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Everyone was very nice and helpful. I was able to find most items I needed but wondered why they only sell one flavor of the treats I wanted. read more

Well, they lost my dog a few years ago during his grooming apt..... He was found hours later about a mile away on someones porch in a neighborhood. Somehow my 10 year old dog 110 lbs that moves at the pace of a snail, managed to exit that building right out the front door. I later became aware the door was not working properly. Crossed 6 lanes of traffic & that very busy intersection. Could say a whole lot more here. I got my dog back though, most importantly. Got the grooming comped and the medical attention he required (ran off his paw pads) covered. read more

I'm going to summarize a long and dramatic story as succinctly as possible. I went to this Pet Supplies Plus to purchase fish for my daughter's third birthday. I informed the girl working how long I had had the tank set up and told her I wanted to purchase regular goldfish. She told me that she couldn't sell me any goldfish because their goldfish had ick, but that she could sell me a different type of fish. I said that was a fine, but just that I have to take set up for a goldfish and that we wanted a very simple basic fish. She encouraged me to purchase GloFish and insisted "these bad boys" were as durable as goldfish. I had my doubts because I'd only heard negative things about Glofish, but I trusted her advice. The next morning the 3 fish were dead because the temperature was too cold for them. I was able to scoop them out of the tank before my daughter saw and just presented her with the tank. I returned to the store during her nap to return the $30 of dead fish and get the water tested. This time there was a more knowledgeable employee (Abbey) working who advised me that the Glofish were indeed a bad suggestion because they need a warmer tank. She suggested adding even more chemicals than the directions originally stated (double, to be exact) and to wait 24 hrs longer and then come back for more fish. I did what she said and went back a third time and hoped to find her again, but was instead met with a sad, grumpy looking crew standing around chatting when I walked into the empty store. I explained the situation and was told they couldn't sell me any fish because apparently they all had ick. They turned and walked away from me as they told me they could still test my water if I wanted. I didn't know who I was supposed to be following as they all disappeared into the back. Another girl appeared several minutes later and asked if I needed something. I told her I was there to get my water tested, and I knew as soon as I watched her start swishing the strip around in my plastic bag, and continue on for a solid minute that she had no idea what she was doing. She laughed to herself as she said the water was actually WORSE than ever, but that she "didn't know what any of this means" as she tried to read the strip. She called out one of the rude employees (a manager or something like that) from the back who scoffed as said she also didn't know what it meant either but that I needed to somehow "treat the water." I left at that point, went across the street to PetSmart where they tested my water, said it was perfect, and sold me appropriate Tetra fish that we've had for nearly 3 months now. I totally understand that it is hard to find good employees right now. I understand that everywhere is short staffed and they are just hiring anybody who comes in off the street. I'm okay if an employee doesn't know where a particular item is on a shelf, or if an employee doesn't quite know how to do something on the register, but what I'm not okay with is employees who have the lives of animals in their hands and they are just being reckless with them. Fish are still living creatures, and as I stated previously, this was my daughter's birthday present. I was pretty disgusted by my experience here and strongly recommend avoiding this particular store. read more

Always a good experience friendly and helpful employees competitive pricing clean and organized store

The associates at this store are always super helpful and kind. I always get a thank you note with my curbside pick up orders!

I am giving the 5 stars due to them having a very hard to find item on their shelf not requiring me to order and wait for it. I needed a very special harness for my dog to help support her hind quarters... All other pet stores had them in stock on line only, and I would have had to wait several days to a week or more... That just wasn't going to do. I ended up needed to exchange the item for a smaller size, and the return was seamless. I can't say much to their pricing or actually anything else, but they were able to help me when I really needed it, and for that I am forever grateful. Yes, I am being sappy... And I don't care! read more

My wife and I stopped out near closing to buy crickets and a heat lamp. After our purchase the young lady at the register informed us of a bearded dragon that they had in the back. She said it liked to be handled so my wife held him and we decided to buy the rest of our supplies at that time. I loaded a tank, 2 backgrounds, a hide and some bowls. While in the isle going over my list a "gentleman" entered at the end of the isle and with a overly stern voice shouted "Hey! It's 6pm, we are closed!" My wife and I said please give us a moment we are buying one of your bearded dragons and we are getting the last of our supplies. The "gentleman" who was walking out of the end of the isle shouted "Like I said, it's 6pm we are closed!" We went to the front of the store and asked to talk to the manager because how rude he was being. The same "gentleman" said "I'm the manager now". I told him "there is no reason for you to have an attitude and in the several years of shopping at both locations I've never been treated or spoken to in this way". After rolling his eyes he looks at us and says "either buy your items or leave". We handed the boxed bearded dragon to the cashier and said we would not be purchasing any of the items. She said I'm so sorry. I looked at the manager "George" and said " you missed out on a $400 sale because you wanted to act like an #%@&#" He then began to scream at us as we walked out of the door. After getting home we looked up our bank records and between the 2 locations had spent $4800 in the past several years. We will never shop at any of their locations ever again. The sad part about this whole situation is that according to another Yelp review "George" did the same thing to another customer 3 months earlier. Sadly with him being a manager he will have no reprocussions... read more

My family and I come to this store monthly to get our dog food. Today was my sons birthday so we were deciding on a Bearded Dragon when the store closed. As we were gathering items for the tank and headed to grab the dragon before checkout , we were rudely told we needs to checkout and could no longer purchase the dragon. This was even after I explain that the nice clerk said it was ok for us to do so. This was a easily a $300 sale that we politely put back down. The rude persons name was George and we will not be shopping again ! Highly disappointed at the terrible customer service. read more

I had the absolute best experience all thanks to team member Lindsey! I came in about a hour until closing, so about 8:00pm. I always try not to be that customer but other pet stores did not have what I needed! So I went in to get a hamster, trying to rush myself and she made me feel so welcomed and did her absolute best to make me feel like I did not have to rush!! She was very knowledgeable about the hamsters, helped me find supplies I needed, and answered any and all questions I had. She deserves a raise with how well she treated me and just how amazingly helpful she was! read more

Always very friendly staff. My cat is picky, and Pet Supplies Plus is better at keeping the stuff my cat likes in stock than the other pet food store. read more

I shop here all the time and have always had good experiences with product availability and price as well as the friendliness of the staff. This was my first time trying their pickup service. My order was accurately picked and delivered to my car within 5 minutes from the time I called in to the store to tell them I had arrived. The young lady who brought out my order was extremely friendly. read more

Love this store! Everyone is so nice and helpful. Way better than other chain pet stores!

I recently adopted a stray kitten, so of course I had to pick up a few things. And by "a few things" I mean everything! Let me start by saying that I have never owned a cat. We had a few growing up, but I was not the caretaker, so I was relying on their advice for what all to pick. The first girl I talked to admitted to being more of a dog expert, but she was able to get someone who knew more about cats (Derik I believe). He was able to show me everything I needed, talked about the different shots and things I should have done, questions to ask the vet when I take the kitten in, and everything. He was very knowledgeable about the different products there, without pushing the house brand or the most expensive brand on me. It felt like it was truly about getting what was the best for me and my kitten, and that I didn't have to break the bank. read more

I am a reptile enthusiast and I have a wide variety of reptiles. For the longest time I have ordered most everything online for the simple fact that most pet stores are two to three times higher than online retailers. I understand that reptiles are not as popular as dogs, cats, and even fish...so the products that they do carry may sit a while longer and they get as much as they can for them. Business is business, and you have to have a healthy bottom line. With that said, I was blown away by Pet Supplies Plus! The pricing is very competitive and they carry a wide variety of products. I am in C-Bus and I usually go to the Reynoldsburg location, but I also get up to the New Albany and down to the Lancaster location. They are all great! read more

Hi pet owners, was at the location in Willowick Ohio today. Took my two dogs in for a full groom, Got terrible service there, have been taking my dogs there for over 6 years, never had a problem. Today was bad, was not satisfied with grooming service, gave specific instructions on how I wanted them groomed, those instructions were not followed, when I complained, groomers wanted to argue with me, horrible customer service. I could not believe it. Spoke to manager Melisa at check out, she should not have a job in customer service either. They have lost a valuable customer. This is what happens when new groomers and different management takes over, they just don't care about the customers anymore. Been going to this location for a long time. What a big change.. read more

We go here often because it's close to the Meijer we grocery shop at and they have the cat and dog food we buy at a decent, competitive price. If you have a cat or dog this is a great place to shop for them. We also have several aquariums. I would NOT recommend this store for fish enthusiasts. The aquariums are not well cared for and the fish are often sick. I've seen Oscars with hole in the head disease that were still being sold. "They were fighting", said the associate. No, they have hole in the head. It's along their lateral line. My daughter purchased a betta from the store and when she got it home I noticed it had very obvious dropsy symptoms (unfortunately I wasn't with her when she purchased the fish, her father who just started in the hobby was) The staff is not very knowledgeable when it comes to various fish. All of the aquariums share a filtration system so one sick fish can infect their whole stock If you need live species, or equipment for your tank, make the trip to Aquarium Adventures on Sawmill Dr in Dublin. read more

Customer service here is out the roof! I always get greeted when I walk in, and there's always someone asking if I need help finding anything. Nice people and a nice clean store! Animals here always seem to be in good health as well. Although there isn't a huge selection.. So if your shopping for fish alone, go somewhere else. Mostly little feeder fish, gold fish a a few others. Fish sometimes aren't as healthy as they should be. And some employees don't know much about them.. But that's not really why I come anyway. They also have a self washing dog wash with plenty of shampoos conditioners and towels available. I'm here at least once a week because I pretty much live in a petting zoo. Love it here! read more

Not as big and fancy as their competitors, but their employees are always friendly and helpful. Their prices are competitive and they have a bigger selection of dog and cat food. I'm glad we have stores like this as I have been to Petco and was less than pleased. The cats they had for adoption were allowed to roam the store and it smelled of feces. As for PetSmart, I did go there until I found out they discriminated against bully breed dogs for their day care program. I don't use day care, but I don't think they should ban a breed without taking them on a case by case basis. Ok...I'll get off my soapbox now. Sorry, my train of though derailed. Pet Supplies Plus is my choice for products for my fur babies. read more

The Good. These employees are very helpful and don't deserve to get the bad rap the other failures at this store cause. Berlin, Tina, Cecil, Derek, Kenan, Taylor, Payton, and Katie are all good people and make the store shine. The Bad. The other employees are downright rude. Noell, Alyssa and Zachary have been rude to me and my daughter on multiple occasions. The Ugly. The store manager is a complete idiot. He's lied to my face, he's failed to hold back items for me, and certain foods he claims to have ordered are never in stock. My suggestion to PSP. Fire the manager and the rude employees and focus on the few that make your store great. read more

New management is horrible. Today was shot clinic and I had my service dog in the store. The manager asked me to leave- did not want to cause any distractions in the store with my service dog. Will not buy anything there in the future. read more

Ive had several bad experiences here, however I continue to shop there because its so close to my house. After my last visit, I'll be making the trip to other pet stores. Long story short -the store is filty, cluttered and the staff, especially the assistant manager is very rude. We took our dogs for baths last night and the tubs were coated in hair from the last dogs and one tub even had some substance in the grate, I assume feces. I asked the assistant manager if someone could clean them out, she said I'll try, we've been busy. I guess I annoyed her. The kid that came in only hosed them down with water. When asked if he was going to disinfect them, he had no clue what I was talking about. He said they only use water for the whole store. This is concerning to me as a vet tech because of disease prevention and control. The assistant manager said, I don't know what u want me to do, we use water. You want your money back? I guess it was ignorant of me to assume that a pet store would clean their store appropriately to prevent disease to their customer's pets. Silly me. Do not shop this location. Don't waste your time, go up 270 ten minutes to Easton for much better stores with better selections and much more friendly staff. read more

I had the absolute best experience all thanks to team member Lindsey! I came in about a hour until closing, so about 8:00pm. I always try not to be that customer but other pet stores did not have what I needed! So I went in to get a hamster, trying to rush myself and she made me feel so welcomed and did her absolute best to make me feel like I did not have to rush!! She was very knowledgeable about the hamsters, helped me find supplies I needed, and answered any and all questions I had. She deserves a raise with how well she treated me and just how amazingly helpful she was! read more

Kind and helpful staff. Poor management. I frequently visit this location and I've come to know many of the employees. First off the assistant managers (Tina and Berlin) are extremely kind and caring people who go out of their way to help customers. (Derik) the dog food expert is extremely helpful and knowledgeable on the subject. (Sam) the fish expert is very sweet and helpful. (Noah) one of the cashiers is very kind and well spoken, always willing to carry my dog food for me. (Keegan and Payton) the stock workers are also extremely kind and have helped me find what I need on multiple occasions. (Taylor) a female employee seems to be more interested in talking to friends than doing her job. (Zach) one of the younger employees has a hard time communicating and doesn't seem very knowledgeable about the products. The biggest complaint I have is the stores manager. (Kurt). He is extremely rude and seems disinterested in providing quality service. He constantly makes excuses and treats both customers and employees badly in public. 3 stars overall. 5 if they replace the manager with one of his assistants and train the two employees that don't seem to know or care about the customers needs. read more

So we rescued a German Shepherd puppy about 6 days ago and he already broke his harness, so I went on a hunt today to get him a new one.. the employees here were super knowledgeable about not only the best harness for our dog but also what would be the best food for him to get started on.. I am happy I stopped by and plan to come back in the near future for lots of other items for our dog and cats... read more

Literally terrible. WORST PLACE EVER. Wanted to buy a bearded dragon there & the MANAGER completely belittled me & made me feel stupid in front of everyone. I've never dealt with such a rude person in my whole life. Refused the sale to me because I didn't want to buy a brand new 40 gallon tank right then & there. Will never go back. read more

Great service! The employees greet you at the door and are super helpful and really nice when we were leaving they also told us to have a good day. We came looking for cleaning fish and the young woman was very helpful. We did find what we looking for and we love our new fish!! read more

Great store, great prices (they honor competitors pricing as well) and, super staff. The bulk treats & food are always fresh!

I stopped by to see if they have betta n they have over 30 diff. kind n i bough one n take it to work like a crazy fool. price is ok cuz its healthy n decent size. read more

This chain in general carries a lot of holistic, higher quality foods--but at a competitive price. They have great weekly sales and have a huge selection of products. This location in particular is our favorite and we enjoy shopping here. The managers, Kurt and Berlin- and the entire staff- are very helpful and friendly. We have dogs, cats, birds, and fish, and appreciate being able to get everything in one place. They also support the humane society and other rescue groups. I believe they offer health clinics on Saturdays, and they have a self-serve bath. Great place! read more

I have never been to a store with nicer staff or more helpful employees than Pet supplies plus. I recently visited the east broad location after rescuing a puppy from a mill. When I entered the store I was immediately greeted with smiles and welcomes. One of the female cashiers was quick to ask what I needed and pointed me in the right direction. After browsing the store for a few minutes I came across one of the male associates (Peyton) who immediately dropped what he was doing to assist me. After a brief explanation of my situation he walked me around the store and helped me pick out food, toys, and bedding for my new baby. He seemed genuinely concerned about the well being of my puppy and was very friendly and helpful. I would highly recommend this store as they have great prices and an even better atmosphere. I will never go anywhere else for my pets. read more

Well, I read all of these reviews and can say I've never..never in the many years we have been shopping at PSP had a bad experience. From the moment you walk in the door with a cashier greeting you with a smile and friendly Hello, to checking out and always asking if I need help taking the products to the car. I recently needed to change our brand of food and wow, what a stressful experience with three dogs that just wasn't having it !!! But Olivia and others in the store were so kind and worked with me to get the right dog food. I had to take a few items back and I received a full refund AND more help in deciding what to buy. I love that they give their returns to dog shelters and not thrown in dumpster or resold as if "new". I've been to those "other" fancy, more expensive stores and the people rarely acknowledged that I am there and when I did need help I had to go looking for it and then they tried to sell me the most expensive dog food in the store. Did you notice I said stores, like in the many that are all around my area..and Pet Supplies Plus is always, and I mean always top notch, excellent service and care. I won't shop anywhere else. Now they have shopping on line and you can pick it up at the store all ready for you !!!!! But...I like the people there so much I think I'll keep going in to buy and visit. read more