My boyfriend and I went to this store looking to get a fish after ours passed away. The employees…read morewere very helpful and knowledgeable and brought us a smile when we noticed the one employee with a lizard perched on her shoulder! There's also a very quiet and sweet dog that "works" there! We ended up going back after getting a bigger tank and asking even more questions. They really helped set us up for success, especially since we really went in knowing nothing about fish!

From the owner: Family run, full line pet shop in Shrewsbury, PA specializing in dog food, cat and dog accessories,…read morereptiles, small animals, fish, birds and other various pet accessories!

we went into the store, looking for some new fish for our tank. The Store manager was very…read moreknowledgeable and provide us with great help. She even advised we could put in request for a specific fish to be ordered. they also had guinea pigs, rabbits, reptiles, and the Easter bunny taking pictures with pets.

All the animals looked great! Loved it! So cleanly and pretty. Well done! Loved how all the animals…read moretemps were in the correct guidelines and such a pretty place.

I'm a snowbird and place orders between both homes. I got to my winter location and placed an…read moreorder. I thought I had changed my address everywhere I needed to, well I missied one. I got a hold of Sam as soon as I saw the problem. After a little thinking, Sam remembered it was veteran's day so my order hadn't actually shipped yet. The ordered was pulled, and refund applied - the new order (correct address) was placed. Sam went out of the way to help me - the error wasn't found until after hours. It's this type of service you get from The Total Cat Store. Thanks again Sam.

It feels like they really care about dogs. They carry quality pet foods and they are always…read morefriendly. I travel out of my way to buy for my dogs. They also regularly host adoption events for rescue organizations, I met my dog Bruno at one.

Love this place. Great selection, good prices, and service. Staff is very helpful - if they don't…read morehave what you're looking for, they'll help you find something comparable.

Great staff. Good selection of pet food. Including specialty items. They also help us special…read moreorder food.

From the owner: Dog Food Cat Food Dog…read moreTreats Cat Treats Dog Toys Cat Toys Wild Bird Food

Cashiers. I entered the line at the sign and waited my turn. However, the cashier waited on a…read moreperson, who walked in the door as I waited. Do away with the enter here sign. What it means is, we will ignore you. Because I complained, the cashier refused to ring me up. She turned away $200 worth of dog food. She acts like she owns the company. On the drive home, I thought to myself, I did not cuss at her. Now, I know why she refused to wait on me. I was wearing a red freedom ball cap. So, if you aren't their political party, they gonna treat you poorly. Call the store and the person on the line says the cashier felt disrespected. Why, because of my freedom hat? I felt disrespected. The employee on the line hung up on me. Called back and they put me on hold. So there you have it. They will not wait on Republicans.

There were literal bugs crawling around the floor. I don't know if they were crickets or something…read moreelse but that just caused me to open my eyes and see how dirty the place was. Also, one worker was talking about how she had a cold to another one of her coworkers. I'm sorry but I don't think someone should be around others if they recently had Bronchitis and now have a cold. Honestly the customer service was below average and the physical environment was unsettling.

Came looking for freshwater shrimp. Staff were super friendly and helpful. They were pleasant, well…read moreinformed, and packaged my items well. My problem was with the shrimp themselves. I wanted a cherry shrimp and a Jade shrimp staff said they had them, caught them, packed, priced, and handed them off. If you know anything about shrimp, you know they hide in plants and they can be hard to see so when staff told me they had some to sell I didn't expect a microscopic jade shrimp nor did I expect the other one, I suppose you can call red, but it certainly wasn't a cherry shrimp. I'll order them online next time. Huge disappointment!

I stopped in with my dog on 3/25/2026 while in the area for the first time. We were just killing…read moresome time, getting some steps in and finding a toy. We walked around the store for a bit which is huge. We liked checking out the fish, stingrays and birds. We ultimately picked out a cow toy and checked out. The cashier was super friendly and even provided a dog treat. This store had a bigger dog toy section than I have ever seen in any other store. I wish we lived closer!