The veterinarian I saw was knowledgeable and caring, and I was happy with the medical care my dog received. Unfortunately, my experience with the office staff and medication management was much different. Messages often went unanswered, prescription approvals took days, and this happened more than once. Despite ordering my dog's heart medication before he ran out, I ended up having to purchase additional pills out of pocket from the office to avoid a lapse in medication while waiting for approvals. For routine medications, especially those that are critical, communication and timely processing are just as important as the medical care itself. I hope the practice improves this aspect of their service. read more

Dr. Sills and his staff are exceptional in the services they provide. Dr. Sills is compassionate, attentive, and an excellent veterinarian. I have been blessed to afford Dr. Sills for the past 26 years to take the best care possible of my baby boy Precious who is a blue and gold macaw. Dr. Sills provides unprecedented quality of care services not only to my boy Precious, but to whoever brings in their babies (your pets) for emergency or routine services, they will receive the high standards of quality care that I have had for my baby boy Precious in the past 26 years. I would highly recommend Petchester Veterinary Practice to whom ever is seeking veterinarian services at an affordable price and the highest of standards for medical quality of care. read more

Petchester Veterinary - Dr. Sills and my boy Precious looking at each other with much admiration and love for each other. Precious loves Dr. Sills. - Veterinarians Near Me - Eastchester, New York

I brought in my cat in for a routine check up and vaccinations. One hour later she was dead. We went back and no one took any accountability. No one showed any kind of compassion. This place is more concerned about money than the pets that are brought there for heath care. Stay away. read more

Dear owners If your staff is upset that the puppy parent is 10 minutes late please don't take it out on our fur babies. Some people can't avoid getting stuck in traffic and the pets shouldn't be treated less than they deserve & be rushed out the office. Believe it or not they deserve better treatment after all they are the true clients, we may pay with the money but they pay with their lives. Do better to the next pup and do what needed to be done. Instead of referring to a specialist. If you didn't think you were able to correct the problem you should have referred us right away and not wait 3 appointments to do so. After the 3rd appointment you decided that you couldn't handle if and basically kicked us out but we had to pay for that appointment as well. You guys have social media accounts showing you with dogs / cats are they yours ? And would you allow them to be brushed off by a so called care giver / doctor. Maybe your doctors are too young and need better training and people skills. I've been there 4-5 times and yet to see an adult. If anyone can refer me to a good veterinarian that has compassion please let me know. read more

Staff is very friendly. Prices are good. When my Yorkie needed surgery they were amazing. They made the process easy and my pup came home pain free. read more

I've tried many local veterinary practices, and Petchester is by far the best. I currently have two cats and two dogs. Before these pets, I had others who also went to Petchester. I've been at Petchester for around 9 years with six pets. Before that, I went to other local vets and had other pets, so I have a lot of experience. Petchester is reasonable in their recommendations and won't recommend things that are unnecessary or won't work. In an emergency, they will take you as a walk in even if they are fully booked. They treated my last cat for kidney failure until it was time for her to go, and then they helped make her departure from this world as easy and comfort as possible. My oldest standard poodle died a week and a half ago of a sudden illness. Petchester got me right in when I said he needed to be seen. They did everything they could to diagnose him as quickly as possible and to fix what was wrong. They treated him and me with utmost care. When we realized there was no hope that we would make a full recovery and live a good quality of life, they helped me to let him go as peacefully as possible. They answer texts and emails promptly. The office is very clean and up to date. Dr. Ben Adi and Dr. Sills are honest, intelligent, and reliable doctors. Your pets will be in great hands with them. Paul, the vet tech, loves animals, as they all do there, and handled my last dog's departure as well as I could have wanted him to. He made me feel like I was making the right decision, and like I had no regrets, and he made sure my dog felt loved and cared for during his last moments. read more

The best vet in westchester!!!! We are so many amazing things about Petchester and they exceeded our expectations. The vets and staff were so friendly to great care of our dog Bodhi. He is a senior dog who is blind and has diabetes and we usually take him to AMC in New York City, but decided to take him local for a mass removal on his head and dental cleaning. Our dog is almost 13 years old and he recovered so quickly was back to his normal self that day, they called us twice to follow up. so thorough with the notes and got back to us right away to give us the documentation we needed for our pet insurance. Thank you so much to everybody here and I highly recommend them to take care of your fur baby!! read more

Petchester Veterinary - Veterinarians Near Me - Eastchester, New York

They aren't pushing there services they actually care let you make informed decisions and take care of your fur baby. Thank you for making us feel better during our babies worst time. read more

I've brought my two rescue cats to Petchester for years. One passed away last year (15 years old) and the other still comes for her annual checkup. I like the doctors and the assistants. I drive up from lower Manhattan to come here. The office is clean, the people are friendly and most importantly, I trust the doctors and the service we get. My cat (Selma) is a terrible traveler and does not like to be touched by anyone. She's a difficult cat and pees on me and the floor every time we visit here. But they manage to handle her well. Certainly to my satisfaction. read more

Petchester Veterinary - Selma, how was your visit to Petchester? - Veterinarians Near Me - Eastchester, New York

Had a emergency scare with my 5 year old cockapoo & called petchester naturally since they are my primary vet for my 2 dogs- on the phone I explained that I think my dog was having a neurological episode and was having spasms, there response was- we are sorry we are closing in 20 minutes (I live 5 minutes away from the office) go to an emergency clinic. We will no longer be taking our dogs there. I spend $700+ twice per year for my dogs check ups and flea and tick meds. read more

We made a grooming appointment for our pups and realised that our younger shiba, Keiji, was due for his vaccinations. Hubby was able to make a total last minute appointment for me to bring him down for a check-up. Hubby had been here before, so he knew the procedure. This particular visit was during the pandemic so there were steps in place to ensure aaftey for all. They have a small parking lot that you pull into and park, text or call their office number and they respond, asking you to bring the pup to the front door when they're ready for you. The guy that picked up Keiji was very nice. I believe he said he was new to the practice at the time. He took him and Keiji seemed super relaxed. They took my number down and I went back to my car to wait. Hubby mentioned that it's a weird process, leaving your fur baby in the hands of strangers, and just waiting to hear back from them. I felt comfortable with the process and being medical personnel, we understand the importance of social distancing for staff AND fur family alike, and appreciate the extra precautions they put into place. While I was in the car the called me to inquire about Keiji's affect at home, and get some background history. We determined that he would require all of his vaxxes and he then transferred me to reception to settle the bill. The ladies in the front still had our card info on file from our older pup's prior visit and paying was a seamless transaction. When my transaction was completed, I picked Keiji up at the front door and saw that he had accosted the new recruit, because there was white fur all over his scrubs. I feel secure that our dogs are in good hands at this practice, and while it may be a littler farther now that we've moved, I don't mind driving a ways if I'm confident that we're getting the best treatment. Fast forward to this past week, after our eldest pup passed away. Our younger pup began to act odd and we became worried that he might be getting ill as well. My son took him out for a walk and he had blood in his stool. We called the office and they fit us in very last minute. I rushed him to the office with my daughter and we did not have to wait long, despite being a walk-in. They have a smart waiting area where cat and exotic pets enter one side of the office and doggos enter the other. It's all the same waiting area but they're separated in order to keep the peace. There are two cats that are very friendly, roaming about, and plenty of books and publications for you and old, to past the time while waiting. Dr. Ring and Sandro assisted us. They took care of him and were extremely open with explaining everything that they were doing. Being traumatized from our other pup's death, I requested x-rays and they obliged. Luckily everything is fine with Keiji and we received antibiotics same day. The doctor explained everything and went over the xrays with me, and Sandro was very sweet to my daughter, trying to include her in the discussion despite her being shy. Dr. Ring called the following day to check up on us and to confirm Keiji's xray results. She called again to inform us of his lab results and because he's been diagnosed with a UTI, she has set up for us to pick up more meds for him. All of their work is up front and we've never felt like they're price-gouging, as we have at other facilities. I'm really happy we found this pet hospital. read more

If you love your furbabies run away from this place before too late like mine. They careless, missed communicate lead to the death of my Furbaby. read more

Kind staff but long wait. New to the clinic as old vet was not helping the poochies. Very indepth with the exams.

I highly recommend Petchester Veterinary ("PV"). The veterinarians at PV are amazing. I have known Dr. Sills for close to twenty years. Dr. Sills is extremely knowledgeable about domestic animals & exotics. Dr. Sills & Dr. Ben Adi, their team of veterinarians, and the support staff, are also very knowledgeable about animals. Dr. Sills also takes time out of his busy schedule to treat numerous wildlife species such as birds of prey, waterfowl, songbirds, and mammals, along with baby & adult squirrels & rabbits. Dr. Sills has always treated wildlife at no charge, which is truly remarkable. read more

Definitely on the expensive side. They have never once forced me to order meds from them. I get most of my stuff at petcareRX. But apparently they price match too. Every time I come in though they don't have any solutions and I spend $700. Just feel very expensive for your dog is fine. Otherwise we've really never had many issues. read more

BEING HELD HOSTAGE TO ORDER SCRIPTS FROM THEM! Literally EVERY SINGLE TIME I try to renew prescriptions via chewy, this office ignores or declines the refill. Most recently was today 6/1/22. I attempted renewing a 12 month supply of heart gard via chewy bc my dog needs to take his monthly pill in a few days. Mind you, we are not due for his annual visit until late June/July (therefore it's well within the year of his annual visit). The office staff can't seem to give me an answer on why it was declined despite my dog having his annual physical WITHIN the last year. I keep asking to have to the doctor call me bc I'd love to hear his reasoning....but he keeps having the office ladies call me to say he is busy. Some racket they have going on....we just joined this office within the last year bc it's closer to home but I think it's time we find a new vet read more

It is hard to find a good vet. Like with anything else that matters, you go online and read a million reviews and there are some glowing and others dreadful. With any place you go, people have different experiences etc, and so it is hard to know who to trust with your beloved pet. I'm no expert on vets or pricing so take my review with a grain of salt. This review only reflects our experience with Dr. Ring at Petchester. I have no idea how Petchester's prices compare to other places, but I will say we have never felt like we were getting ripped off or charged for unnecessary stuff. Our elderly dog was approaching the end of her life. She had a bunch of health issues, nothing acute, but when added all up her quality of life was greatly diminished. We needed advice and Dr. Ring gave us that, not rushing the process, but when the time came to put our dog to sleep, Dr. Ring was there for us with wisdom and compassion. In all our interactions with Dr. Ring, her professionalism and thoroughness were very apparent, but even more impressive was her empathy and incredible bedside manner. We were not just a number or a customer, we felt like she was invested in our dog's care. We felt as if she treated our beloved dog as if it was hers. I couldn't ask for a better vet. At our most vulnerable and at the most difficult of times when we said goodbye to our little girl, it made it a bit easier to know that she received excellent medical care by a terrific doctor! read more

I have been using Dr Sills for over 25 years. He is amazing with my dogs. He is extremely knowledgeable and gentle with the animals. I relocated about 2 hours away and still travel to see Dr Sills. The staff is also fabulous, all the techs and front desk . I can not recommend this veterinary clinic enough. read more

Their office is nice and the staff at the front desk is friendly. Last time they told me my dog's ears were unclean. I said I would go home and clean them. However, they said "no we will clean them for you," which I thought was nice. Well, then they gave me a charge of 30 bucks to clean his ears! I have had dogs all my life and know I don't need a veterinarian to clean his ears. I just feel they overcharge. The young vet stuck a thermometer up my pet and called that a check up, for which I was charged another 80 bucks. I only went in for a vaccine shot! They are a business trying to make money, not realizing not all who go there are Scarsdale's wealthy folks. I hope they can become more transparent about charges: - let us know that what you're offering is a paid service and not part of the core check up fee. - show pet owners the itemized receipt of services. - share pamphlet or have published online what you'll charge for. read more

The staff and the younger vet is TERRIBLE. Avoid at all costs. I have been a long-time pet owner and followed Dr. Sills and Ben Adi from their last positions. We adopted our cat in 2018. We have been to this office several times. Every time we come, it seems the office is missing our records or misplaces them and has no records we were there. We had to take our kitty to the ER over the weekend a week and a half ago. He had a block, which had to be removed surgically. He was there for two days and had X-rays and treatment at the ER. Upon release, the ER told us that they were calling in medication for us to pick up with Petchester and they sent over the records. Since then, I called Petchester over FIVE TIMES and had no results. The first time I called, the girl said she had not received anything from the ER and they made me call the ER again. I did. Then I left THREE MESSAGES for the vets and techs and no one called me back. Today, about 13 days later, I finally got someone on the phone. Once again, I was told they did not receive the papers from the ER. I asked to speak to someone else and 'magically' they found the papers from the ER right away. The lady I spoke to told me she would have the medication ready at 6:00 PM. My husband started on his way to the office Ten minutes later I get a TEXT saying that they would not be giving my cat the medication he needs at my regular vet is away until next week and the young vet did not feel "comfortable" giving my cat the medication since he never met him. So instead, the young vet decided he was going to deprive my cat of the medication he needs until next week when they could fit me in for an appointment - and make us pay to see them - when he had already been in the ER for two days. Really? And this is already after no one had called us back for 13 days, and after they already told us to come over and pick up the medication. The young vet then calls me and tells me that he will get Dr. Ben Adi on the phone and then drops the call and he does not call me back. My husband showed up and no one would answer his call or the door. I think the way we were treated was terrible and humiliating. My cat had a medical issue and needed medication and the office kept misplacing paperwork, refusing to call back and then refused to give him needed medication (for constipation mind you) until I pay for another appointment when he was just seen in the ER days ago. Why would you do that to a patient? I am stunned. I will be taking my cat elsewhere. I suggest you do as well. This is not the way professionals behave. We have seen MANY vets in our years and this staff is ABSURD. read more

Love them. I've had only good experiences and we appreciate the personal touches like follow ups and check ins after a procedure.

Prices are way out of this world. Staff is not efficient, and the vets play guessing games when something is wrong with the animals. There is no clear course of action. If your pet is healthy, this vet is fine. If your pet is ill, do NOT take them to Petchester. It will cost you an arm and a leg, and possibly your pets life. The only thing I would keep bringing my cats there for are nail clippings and shaving their a--holes. read more

WOW!! Love the attention and care Pet Chester offers. I run a busy healthcare office that I offer pet therapy and it's important to me to keep my dogs really healthy and I trust Pet Chester for that job! read more

Petchester Veterinary - Veterinarians Near Me - Eastchester, New York

i'm new to the area and I went to this vet clinic because they were highly recommended. I brought in my senior cat who recently had a big weight loss, and also has a history of very high calcium levels. The vet I saw was absolutely unconcerned with either of those issues and didn't recommend any follow up. He even lowered her medication. He was going on vacation and seemed more concerned about just getting people in and out so he could finish the day. I found another vet and I'm happy to say that with their care my cat's calcium levels are now normal and she's back at her normal weight. She's also back on her regular medication. I would think twice about going here. read more

Didn't like the experience. There is a feeling that we overpaid. Poor documentation, a lot of mistakes and no accurate information on the $80 "exam" part when we just had a follow up vaccine appt. I can't say anything about the treatment of animals, because of COVID regulations no people inside. The doctor doesn't seem bad, but the pricing is unclear to me and not transparent. It feels like you went to a restaurant and they put a dish on the bill that you didn't order and weren't prepared for. Let's move on to another clinic. read more

loved this vet until my dog was seen by Dr.Grayson... he became agitated with me as soon as i opted out of doing an uncalled for x-ray and then let reception know that i was done with my visit after he didn't fully check out my dog for the problem he was there for. He began shaking his head and rolling his eyes at me. If i knew where to report him i would read more

My lab Abby passed away on Monday last .... we are heartbroken without her.... our home will never be the same. I have to sincerely thank Dr. Ben Adi for his care, time, kindness during this very difficult time. The staff are wonderful and I cannot say enough about this Veterinary office. read more

The first veterinary office that makes you feel like your home. The staff is very welcoming and friendly. I want to thank Dr. Ring especially, thank you for making the hardest decision for my baby Coco. You made the process of losing my beloved Coco as comfortable as it could of been. Thank you for everything, you made our family feel truly cared about even afterwards with the lovely card you sent to us. We will never forgot it and if your thinking of coming to petchester don't hesitate at all. The best veterinary office in Westchester. read more

Dr. Sills is an intelligent, compassionate and upstanding physician and member of the community. We've known him for years and highly recommend him and his practice. read more

Dr. Sills saved my heart dog's life! I brought him in for a particular concern, and just being the thorough doctor that he is, he gave him a rectal exam and found a mass! My dog had no symptoms regarding his rectum but the doctor checked it anyway! An ultrasound revealed that the aggressive cancerous anal glad had not spread. Surgery was promptly scheduled and the cancer was removed. If he hadn't checked his rectum the cancer would still be growing and eventually would have spread. I can't be thankful enough for his care. I typically see Dr. Sills. He is a very responsible, knowledgeable, experienced vet with excellent bedside manners. Each time one of my dogs leaves his examination room and is healing from something, I can always expect a followup call from Dr. Sills the next morning. Whenever there's a health issue with one of my dogs he'll tell me all the options and he'll also tell share with me what he would do as he has his own dogs. The staff is excellent and the vet techs have been terrific. Paul, he's the head tech, is excellent! I'm confident that my dogs are in excellent hands at Petchester and would highly recommend them!! read more

Dr. Ben-Adi neutered my 5 year old male on Monday, and once again I feel lucky to have found this practice and two very competent veterinarians. Noah is healing well and he's back to himself. Thank you Dr. Ben-Adi - and a big thank you to Paul, the Vet tech who is so good at what he does! read more

I had an appointment for a cat that I foster. I am forced to bring my cat to this vet because it is the one the foster service uses. The appointment was at 3:30 PM to see another vet. Since we are not allowed in because of COVID we have to call when we arrive. When we called all the lines were busy for 10 minutes. We had to flag a receptionist down to get them to take the cat inside, they never answered. After about 30 minutes and multiple people coming and going who arrived after us, with both cats and dogs, we called them from inside to see if there was a hold up. The phone was again busy for another 10 minutes. The receptionist who did answer the phone told me they were wrapping up the appointment and would be out shortly. After another 30 minutes waiting, now at an hour, a receptionist came out and told me they were still wrapping up. When i confronted her about telling us that 30 minutes ago she said the doctor we were waiting to see our cat was held up and the cat will be out shortly. We took the cat to see a specific vet because we have been there 4 times already for a upper respiratory problem that has yet to be relieved. The cat never saw that vet. When we specifically asked for that vet. The receptionists didnt tell us there would be a wait after asking multiple times for more information. When we got the cat back it had defecated and urinated inside of her cage and was covered in her own fecal matter by the time we got home. I would not recommend anyone to go to this vet because your beloved animals will not be cared for. read more

Our first two visits, I met with the vet who would care for my pup and left very satisfied. This visit left me quite disappointed and dissatisfied. I brought my pup in to get neutered and while they did a good job with the procedure, the professionalism of some of the staff is what left a sour taste in my mouth. When I made the appointment, no one mentioned that I should bring my own E-cone for my dog. I also mentioned when making the appointment that I would be there by 5/5:30 pm to pick him as I would have to travel from work. I also reiterated this upon our arrival. When I picked up my dog at 5pm, I did not meet with the doctor who performed the surgery. Instead a nurse/tech brought my pup out and said everything went well and to just make sure he didn't lick the area and to give him follow up medication. There was no E-cone around his neck, however, she is steadily telling me to make sure he doesn't lick the area. After paying a whopping bill for the neutering, I then had to pay extra for this E-cone to maintain his health. Again, someone could have advised when I made the appointment or even when I dropped him off that they would not supply one gratis or that it would even be apart of the bill. I was advised to not let my pet eat past midnight prior to the surgery. Again, I informed them that I would be picking him up later and reiterated this when Petchester called to let me know everything was done. When I picked him up, I asked if my pet ate anything and the person at the desk had to find out and then when she ascertained this information, the answer was no. So, now my dog hasn't eaten in over 17 hours!?! If they needed me to bring food or treats, then that should have been mentioned upon making the appointment or they should have told me that they would not be giving my dog anything when I dropped him off. I would have made provisions before leaving for work. The young lady who checked us in that morning was pleasant. The nurse/tech who brought my pet out to me seemed to be bothered that I was asking questions about my pet's aftercare and for an E-cone. The service should equal the amount of money that is spent. I came to Petchester based on a referral. I will be thinking long and hard before I schedule his next visit and in the meantime will be doing research for a new veterinary. read more

I LOVE DR VALERIE CARRIL she is amazing! She takes time to be very thorough and is gentle and patient with all my animals. I have 12 cats and 6 dogs and run a very high volume rescue. She stays with the Animal after it leaves the office. She takes time to call with results and answer questions. She follows up after hours on her furry patients. She is an old school doctor in a modern world when everyone is in a rush. I recommend her to everyone! read more

My granddaughter wrote the following review on google reviews and it was deleted: I never write reviews. Ever. But I feel this is very needed, because our pets are our FAMILY, and they should be treated that way. I do not recommend this Vet. My dog has been very ill the past few weeks. Due to COVID-19, we were not allowed inside (understandably). There were long lines everyday outside, and the majority of people were there for check-ups. (I heard them speaking to the receptionists) Which is understandable, all pets need to have their check-ups. My frustration is that they treated my dog like he was just there for a check up. Did not make him a priority, although he was very sick and I wasn't aware until I had to bring him to an emergency animal hospital. I did this because Petchester was always rushing me off the phone, making me seem like I was annoying them for calling multiple times to get answers for my dog. I had to pry answers out of them, asking for the test results. They were nice and quick to ask me for my payment method, but when I would ask questions about my dog, they did not communicate with me and answer all of my questions. It was constant phone tag, and I was distraught not knowing what to do. After spending so much money, and not really getting any answers, or support from the staff, I looked elsewhere and spoke to amazing other vets not too far from this one. Who actually spoke to me on the phone, asked me what was wrong with my pet, and didn't make me feel rushed. Maybe Petchester was stressed out due to short staff, or maybe they just really care about money more than animals. My dog was put to sleep somewhere else. The doctors spoke to us, calmed us, guided us in the right direction, and were HONEST with us by telling us that our dog is suffering and we were making the right decision. They did not try to prolong anything and continue to take our money. Pets are like our family, so please understand my distress today after losing my best friend. I wrote this review on google reviews under anonymous and it was deleted after a very rude and "heartfelt" comment back. They tried to say they had no idea who we were. It is our right to remain anonymous. It is also our right to express our experience at your business. They told us to call "the old fashioned way" and address the concern instead of going online and doing it. We don't want to "simply give you a call the old fashioned way." We called and pleaded multiple times while our dog was still alive just to be rushed off the phone. Our goal here is to inform people of our experience. That is the point of online reviews. The animal hospital we were at requested records from you. The records unfortunately weren't very clear either. Wonder why that was! read more

If you have real concerns that might not be an emergency and if you believe one ounce of prevention is worth a pound of cure, please consider a different vet. That way you need not worry that whatever your pet might have won't continue to fester till it gets to a point of serious illness. Sadly this is how they collect--one of the first things they offered was an optional surgical procedure that is completely unnecessary. Be prepared for a bit of gas lighting as well. Concur with the lower rated reviews here. The front desk in itself will always give a heads up or a red flag as to how this clinic works. Out of the THREE that cover that front desk I don't remember a time when any one of them looked up to address whom they were speaking to. The location is great, the place is clean, the associates are overbooked and Dr. Sills will rush you out. If you love your pet, please take them elsewhere. I did and it was the right decision--100%. read more

Dr. Sills, the best vet ever, is now at Petchester! Best service, better prices, honest and reliable- your pet will be in good hands! read more

Petchester Veterinary - Veterinarians Near Me - Eastchester, New York

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Dr. Sills and Dr. Ben Adi are devoted to the welfare of the pets that come to them. Their practice, including the women who sit at the front desk and the techs who care for animals in the back treatment area, are top notch in competence and attitude. I am so grateful for the good care they give my 3 dogs ongoing for years. read more

There is no veterinary hospital like Petchester. It is unique to the whole area in an awesome way. - Very clean, well designed space for people and pets -The entire staff has the best attitude - friendly, happy, patient, always concerned, always up to date on the latest treatments - a friend of mine told me about Dr. Ben Adi for years, sad that he moved his practice out of the area - and then called me to tell me that he opened up in Eastchester - she was so thrilled I had to check it out myself now I won't go anywhere else - I found both Dr. Lester Stills and Dr. Ben Adi to be wonderful vets to trust my little girl to -even the other people who bring their pets there are very nice! read more

Very disappointed in the care I received for my 4 year old neutered male cat. My cat had a FLUTD episode which I've now learned is common for male cats. When he had a second episode just 2 months later, I took him back. The appointment was extremely rushed. The Dr. took a phone call for most of my visit and none of my questions were answered (food/dietary changes?). I was prescribed antibiotics which aren't recommended for FLUTD. I asked if I should wait to administer until after the urine results came in and I was told to give them immediately even though 2 months ago I was told he did not have an infection. Why would I give antibiotics which are very harsh and destructive to the gut bacteria if my cat didn't have an infection? Furthermore, a culture was never ordered and the Dr. told me that crystals in urine lead to infections which 2 other vets told me was not the case. The other vets said the only way to tell if an infection is present is a culture of the urine, which the Dr. never ordered. It seems like the Dr. just wanted me to give my cat antibiotics and move along which won't stop the root of the problem. Is this what medicine has become? To summarize, for a total of 5 minutes of face-time, I had to pay $200 and left feeling very frustrated and unsatisfied. The front desk was also a zoo and couldn't answer any of my questions about how to administer the pills. (By the way, they also sold me the wrong pills for my dog on my first visit to this practice which should have been a red flag as to how the place is run). I will not be a return customer which is unfortunate as the location is convenient and facilities seem clean/nice. read more