Great selection and variety of dog products and food. They had everything that I needed.

If I could give this store 0 stars I would!! Do not bring ANY animal you care about to this store! I have a 8lb Maltipoo puppy! Dusty was a HORRIBLE groomer! If that is the lead stylist, I'm terrified for everyone else! Casper was supposed to be cut down 1/4 with poodle paws and a full face! HE IS COMPLETELY SHAVED! And to make matters worse, she claims he was biting so she stopped. Even if she had not, this is not an acceptable cut. She was very rude and doesn't need to lead anyone! The acting store manager Nick was no help either. They are running this Petco into the ground. DO NOT GO HERE. read more

Petco - Casper's cut - Pet Training Near Me - Beaumont, Texas

Went shopping at Petco today.The staff member was so rude but they all are all the time.I told her what kind of fish I wanted but she looked at Me and walked away and helped someone else. I was there first but she didn't care. I like shopping at Petco but all their Employees need to be replaced with better Customer Service!! You may not tolerate Rudeness but regardless the Customer Service at Petco are very rude and it's like that every time I go there. The store is losing business. I was going to buy another fish yesterday but the lady kept walking off from me and was there first. She needs training on manners Customer Service,First come First Serve Basis. read more

5 out of 5!!! (10 stars if I could!!!) the best store you can go to!!! they know they're stuff and take time out of they're day to to make sure I am as set as my pet it. i came in with a rescued animal I had no idea what to do. i rescued a red-eyed crocodile skink and have bever had a lizard before in my life. i showed up calling ahead and they were there ready to assist. they helped me bring in his tank and everything I needed for him and made sure he was safe. they helped,me get food while another inspected the tank and materials in the tank for me. the manager Mrs. Stacy and sales associate Mrs. jetta took care of me. anything they didnt know off hand they pulled up information online or did research before i ever left the store. from the first phone call letting them know, to gretting me at the door, to showing me what this lizard is, to products I only needed, to finalizing everything, to making sure I get the rewards I needed, to walking me out to make sure I had all my questions to concerns answered, and the wave good bye was the best experiance I ever had. they even looked over the lizard and made sure he didnt need to go to the vet down the road, which they afford to call if needed for me. the lizard was healthy and fine, he had and got everything he needed. im truely grateful for the amazing store and company of petco. this is why i only use petco and only this store. they are amazing. thank you Mrs. Stacy and Mrs. Jetta, you both are amazing. everyone needs to go see them, thes amazing ladies if you need anything, and the amazing store. i cant say enough about how amazing my experiance was and I will be back in a few days and will only go to this store and this company. thank you very much petco and the tow amazing ladies at this store. oh and the lizard is doing amazing and he has a new name, smog. thank you very much!!! read more

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I love this Petco, especially the grooming team! Stacy is always super friendly and has really bonded with my dog Mary Jane. Sometimes she gets anxiety but Dtacy always bends down and greets her at her level. Stacy went above and beyond this last time and even helped me get Mj into the car. She knows I'm 9 months pregnant and every little bit helps. Not to mention Mj always looks and smells so good after her visit! read more

Let me just say, I have been shopping with Petco since 2013. Never have I ever had any issues whatsoever. I recently moved to the Beaumont area from Tampa FL. I was close with the staff at the old location because I have a lot of animals and therefore need things regularly. So over the years we built a relationship - like most stores do with their regular customers. Anywayssss, it's probably only been my 3rd time at this location. I went in to exchange super worms that I had gotten for my bearded dragon. $5 SUPERWORMS RIGHT? Two separate female managers told me I couldn't return them because it's been two weeks!! Not 30 days, 14 days. They told me "you should've returned them the next day." Sorry not everyone drives 30 minutes out of their way to go exchange something the next day. I did it as soon as I could get back out there. So the store manager begins to open and count the worms as if I'm lying about why I'm returning them and or used them.. when you can clearly see they are bad! So I told her forget it. Got outside and sat on the phone with customer service. They tell me I can definitely exchange/return them. I go back inside with CS still on the phone, I asked to return them. The store manager comes back out and proceeds to raise her voice to me as if I'm a child? As if she is authoritarian over me? She said "this is my store." And started raising her voice claiming she was "trying to tell me I could return them." Which is a complete lie. The customer service agent got all of her yelling on the phone as their calls are recorded. Then she proceeds to call 911 and tells 911 I was THREATENING HER. Keep in mind I'm still on the phone with CS. So at this point it's beyond returning/exchanging the worms. The management is unprofessional, rude - liars. They totally disregard their positions in a state of problem solving. Clearly they don't follow or know the return/exchange policy. They choose to engage rudely, and attack you. Never have I ever had this issue. This will go beyond just this review. You don't get to make up lies about customers and falsify information. It's called defamation. Good luck to this location and store because after today - never again. read more

I walked into the store and went to reptile area only to discover how horribly kept the reptiles were. I found starving leopard geckos near death and a chinese water dragon with a broken tail. It's very sad to see this at my local petco. I will not be coming back here. This is animal abuse. Do not buy small animals from here unless you want vet bills. read more

Petco - This is a picture of the tail of the stores Chinese Water dragon. The tail below is broken almost completely snapped. - Pet Training Near Me - Beaumont, Texas

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Fairly unorganized and chaotic. The staff has been friendly when I've visited though.

Went there for a brush for my dog but the store was poorly organized and poorly stocked. While walking around looking for about 10 min, I didn't realize the store closed at 6 and that it was now 6:05. A gentleman asked if I needed help and I told him no thank you. Immediately after that, a woman shouted from the front that, "We close at 6 guys." Realizing I was in the wrong, I started going to the register. The same woman then told us, "Uh register 2. That's register 1." Okay, how am I supposed to know what register is open when there's no one there. No need to be a jerk about it. Her attitude just came across real nasty for being there 5 min over. I've worked a lot of retail and in no circumstance have we shouted across at browsing customers that the store closed 5 min ago. It's annoying, sure, and we apologized for not realizing but this lady's attitude was enough to make me not want to shop there again. Amazon it is. read more

Some friends and I bought a gerbil from here and the woman who helped us 1. seemed to hate her job and her life. 2. failed to inform us that you should buy two gerbils instead of only one 3. failed to tell us that the cage we had picked out was incredibly too small for a gerbil or that it chews through plastic. 4. she picked the gerbil up by the tail which i later discovered can cause the tail to actually break off. Once I got the gerbil home was when I realized the cage was way too small and then I did some research and found out that its better to buy two. So the next day I had to go all the way back just to buy another gerbil and try to find a cage. Every employee there seemed to hate working there which made me feel extremely uncomfortable and unwelcome. read more

Very pleased with the service and both groomers are always very sweet to my dog. He always smells so good when I pick him up. Percy has a long time customer! read more