So I got a baby parakeet I have to say the people here were very helpful I knew nothing about what I needed they are very knowledgeable and the prices weren't too bad either read more

I've been so happy with my experience at this PetCo location! The store is always clean, well laid out, and the staff is incredible. Amber helped me with my most recent purchase and she is AMAZING! She answered the basic question I came in with but also educated me in how I can I can provide my pet with optimal nutrition and environment conditions. I highly recommend this store for all pet needs and to ask for Amber for any pet questions you may have! read more

I bring my puppy here for puppy play time and he loves it. The woman who runs it, Pat I believe, is sweet and knowledgeable. It's a great opportunity for socialization in a safe environment if your puppy isn't ready for the dog park. read more

My dog loves hauls from Petco. He especially loves the cookies and stuffed animals. He's had a stuffed pig from here for years and won't sleep without it, lol. Love taking my furbaby here! read more

All the snakes are covered in mites. I used to go to this location because its close to home to get frozen rats for my Red Tail Boa and Kingsnake. being a 'snake person' i always check out their collection. not once have i been there and not seen the snakes soaking in their water bowls trying to escape from being covered in blood sucking bugs. young snakes (which are all they sell) can die from mites. reptile owners passing by can bring the infestation home with them and infect their pets. if you look in the snake's water bowls you can see all the little black bugs at the bottom of the dish. its appalling. its animal cruelty, intentional or not. last time i was there they had a young red tail in shed with its humidity at 35% which is WAY TOO LOW for a red tail that ISN'T in shed, it should have been closer to 80% I understand that this store is probably run by people who are not experienced in snakes and probably don't understand that they are, in fact, slowly killing the pets they are trying to sell. Maybe petco should take snakes off the shelves if they can't properly train their staff to take care of them. read more

We signed up for training for our puppy in October. We did a paper copy sign up with the manager. When we arrived for our first class we were told the trainer was sick and nobody ever called us. The excuse was "we only called people in the iPad, not paper copies." They said we would start class next week. The following week we were actually called but the trainer said she had to finish her classes from last week before she could see us. But we were supposed to be the class from last week, so I was very confused. The only reason I'm giving this store 2 stars is because the manager we spoke to for a refund of training was very nice and understanding. read more

Such friendly staff at this location. I took my dog in to get his nails cut. When I first Wales on I was greeted by the cashier. She was very energetic and friendly. I took my dog into the grooming and she started his nails right away. He usually doesn't do so well with getting his nails cut but she was amazing. At first he was a little tense and she took the time to calm him down by petting him and talking to him all calm. I wish I remembered her name because I would recommend her. She had short hair in her 50's maybe. Great, friendly staff at this location. read more

Nice employees but the store is filthy. Don't ever take your dog there for a self wash. It was disgustingly dirty. There was left over dog hair in massive amounts on every surface. The tubs and mats were gross and even the towels were dirty and covered in hair. I won't be returning. read more

Omg I love Sam she is so sweet, loves your animals and does a great job grooming. I took my cocker and lab to her and she did an awesome job. I have been going to this Petco store for some time and Sam is for sure my favorite. read more

I have been a loyal Petco grooming customer for three years. My husband and I are traveling cross-country and It was the first time I had ever used this Petco and found out that they're pricing is different than other Petco's. They added a optional scissoring charge on top of a full groom on each one of my three dogs. I was very disappointed about this especially since the haircuts were not on par quality as other that other Petco salons had given. The management there stood firm on their belief that this optional charge was in keeping with other Petco's. I assure you this is not true. I will not use this salon again. They even suggested I try other mom and pop dog grooming salons. read more

I have mixed feelings about this review. I will start by saying that I have had some excellent groomers at this location in the past, but it is very hit or miss with customer service in the grooming department. The worst being issues with scheduling appointments. Once I arrived after making appointments for both of my dogs just to be told they only scheduled one of them. Thankfully, they worked it out but it took quite a bit of pushback on my end to get the problem corrected. Who wants to spend that much money and have one stinky dog and one clean dog? Last week, I called to schedule grooming and the gentleman I spoke with was quite curt and told me there were no available appointments all week because of staffing issues. I understood the hardship and told him I could wait until the next week. My husband just received 2 different phone calls from 2 different employees canceling said appointment that I have been waiting for all week. Of course, they tried to reschedule for times that we are working so we decided to make appointments elsewhere. It is just grossly unorganized and my patience for the matter has expired. read more

I made a mistake and thought I was calling Pet Smart which is where I take my Yorkie in for grooming. I got Kit on the phone at Petco and they could not find me in their database for grooming. It didn't matter, she made me feel so comfortable, I set up the appointment. She was SOOO nice and I could tell she was going to take care of my girl. She did such a fantastic job and my dog was so relaxed when I picked her up. I am now a happy and new customer and it is because of Kit. Such a nice and sweet person. read more

The store is clean and well organized, but I won't come back with my puppy again. While carrying a 40lb bag of dog food and my dogs leash the young man at the register offered me information on dog training after I asked my pup to sit and stay (which he did happily), when I declined and informed him we are already in a training program he took it upon himself to insinuate that I'm a bad dog owner because I use a corrective collar on my pitbull instead of solely using treats. Thanks for your input, but I use a combination of corrective aids and treats for training purposes, and I don't need your feedback on the matter. Please stick to ringing folks out for their purchases and keep your GED level of dog training experience to yourself. read more

I really want to like this place - my daughter wanted a fish for Christmas, and I ended up here (longer story). The first thing I noticed is that there were crickets EVERYWHERE. I wasn't sure if my lack of sleep was the reason behind this, and then I noticed they had crickets in a garbage can - I'm sure they are food for some animals. But, the lid was off, and the crickets were hopping out and were all over probably 1/4 of the store. My daughter who is 2 thought it was hilarious. I tried to tell an employee, but he looked at me with a blank stare. Guess he didn't care. Well, onto the fish. I looked down, and there were two dead fish on the floor. Really? Again, my daughter (thank goodness) thought this was something great to talk about. I didn't know what to do - leave them? move them? Again, I tried to tell the employee, but that didn't work. I just don't get it. Other places to go to. Pretty gross if you ask me. read more

I had taken my two dogs here a few years ago to get groomed. We moved back into this area and I called today to make an appointment to have them groomed this week. I received my confirmations via email and then received a call a few hours later that they would not be able to groom my dogs. They said it was due to a situation that happened the last time I brought them in (supposedly in 2017). I am not aware of any situation that happened and told that to the women who called me. I asked who put the notes in my profile and the notes were made by a groomer that is no longer there. I think they may have put the notes in the wrong profile. They still offered to groom the dogs, but I will not take my dogs to a place where they wrongfully accused me of a situation that never happened. I would give them 0 stars if I could. We will never go to a Petco again and I plan to contact the corporate offices to make them aware of this. read more

i needed to stop by this place to get ear cleaner for my pup and luckily it was right by the register. i walked in and out in a heartbeat. staff friendly enough. plenty of parking. read more

I came here to pick up a few items for my saltwater aquarium know that my local fish store didn't carry any of the things i was looking for. So i walk to the fish section of the store and no one said are you looking for anything particular because I didn't see any of the item that I needed. So i left. ( narrator for sponge bob) 2 hours later (sry thought it was fitting.) I came back and someone help me find everything. But didn't know about anything i was talking about so he was constantly on his little ear piece thing trying to help me. So i said do you have a manager for the fish. He said no. read more

I went in to buy crickets. I had to wait forever for someone to come over and help me. When I asked for medium sized crickets, the guy said they only had medium and large. He called over another worker who was at the cash register. When I asked for medium crickets and asked if they could maybe just pick out some of the smaller, large crickets. The girl just looked at me like I was crazy. Ummmm....OK....from now on I'll go out of my way to go to PetsMart. They have *volunteered* on several occasions to do this for me. I guess these employees can't be bothered with going above and beyond a basic request. It wasn't even so much that they couldn't fulfill my request, but the way they acted about it. Why is it so hard to find even *decent* customer service these days? read more

I usually go to Petco or Pet Smart to purchase my pet supplies. Both stores are relatively close to me and therefore convenient. However, I do prefer this Petco because I purchased about three bags of kitten food (the type my kitten had been eating for months), but for some reason this time he started throwing up. I called the store and explained my situation and they told me to come on in whenever it was convenient and they would assist me. They definitely lived up to their word. I walked in the same day and the manager remembered speaking on the phone with me and assisted me right away. She allowed me to return the food that I had purchased and helped me to find a different food for my kitten. She was very friendly and helpful and I was able to purchase what I needed. I definitely recommend this Petco! Great service and friendly staff. read more

Very bad service. I scheduled an appointment for my dog to get groomed. 15 minutes before my appointment I got a call saying my appointment was canceled because there wasn't a groomer at the store. I rescheduled my appointment for the following week, showed up to the store, and found out there was no one, again, to groom my dog. I was told by the manager that "I could chew him out as much as I wanted but that doesn't change the fact that no one is in grooming." I went back home with my dog and will not be going to Petco again. Very poor communication and customer service. read more

New aquatics manager and new horrible service. Do not recommend. For years I have purchased fish and cat supplies here. In the past, when purchasing fish, if some didn't survive, I would bring the fish back along with my receipt and they would replace it. The fish I buy are fresh water and are usually $2-$4. On Wed. 1/17/18 I bought 4 tetras and a snail. The snail never moved in my tank. The 4 new fish are fine. Today (Mon. 1/22/18), I bought the snail and my receipt back to the Centennial Petco and asked for a replacement. The aquatics manager said I needed to bring back water sample and the receipt and the fish to get a replacement. I said I had never had to do that in the past. He started reading me their policy from a slip of paper they use to write the fish order on when you purchase the fish (note: at the point of sale, they kept the slip of paper). I said they have never required that before and I am happy with the four fish, so can he just replace the $2.99 snail? He said no, I'd have to go home, get a water sample, return to the store for my $2.99 snail. I said from now on I'll take my business elsewhere and started to walk out. He sarcastically said thank you. Now future fish and aquatic equipment, cat food litter and other cat supplies will be purchased elsewhere. Great job Petco (sarcasm to match theirs). read more

I adopted a Puppy from one of the agencies that PETCO allows in their building for adoption events. My family and I had been looking around for a puppy and came across an organization called R.U.F.F Rescue (Really Unique Furry Friends Rescue). They were going to be there from 12:00PM-5:00PM Saturday and Sunday so we arrived after I had gotten off of work at about 3:00PM. When we got their we were all very excited to come see our new potential family member. The first thing I noticed when I walked in was ALL of the puppies had feces and urine in all of their pens that was dried and smeared onto the floor and NONE of the dogs had water (other then a couple of them that were in crates.) My initial response was they looked to be busy so they may have not gotten around to it. We looked at a few puppies and fond one we wanted to take home. We asked the lady about adopting the pup and she did not ask a SINGLE QUESTION about us! She handed me the paper work had me fill it out quickly then asked for my money and sent us on our way. At the time of our adoption and arrival they only had one other person adopting a puppy and they were finishing up so by any means they were not busy!!! We got our puppy home and about 48 hours into having our puppy home there was something that just wasn't right with it. We took our pup into the vet to find out that our pup was infested with tape worms, hook worms, and giardia. I am aware that these are common especially for puppies from down south. Our next task was to get paperwork from the rescue so we would know exactly when she had her last set of vaccines.(RUFF Rescue told us ALL and any dogs they take in are up yo date on vaccines AND deworming for puppies) I contacted RUFF Rescue so i could get the vaccine dates and it took me 3 days of badgering and searching for numbers to even get someone to contact me back!!! The person on the other side of the e-mail was not friendly or helpful. They said they couldn't find my puppies paper work. I told them this wasn't an acceptable answer because I have a very sick puppy but we didn't want to over dose her system on dewormer if she has already had it. Miraculously they found the paper work and e-mailed them to me. NONE of the dates on the paper work matched the dates they gave me on adoption day and the paper work did not have dewormer on there anywhere! The last strange thing about the paperwork is that the person who had written the paperwork at the shelter in New Mexico had identical handwritting to the person who helped us fill out our adoption paper work. In the end we ended up starting our poor puppy over on vaccines cause from the looks of things our Vet said they weren't even sure our pup had gotten a single vaccine. With the adoption fee RUFF Rescue takes a $100 dollar deposit which is returned after they are spayed or neutered and it also includes a microchip fee. The day we adopted our pup they didn't have any microchips on hand so they asked us to come see them at another PETCO location (Bellmar PETCO). We showed up here and watched the same man who helped us adopt our pup giving the microchip to a newly adopted puppy and had NO idea what he was doing. The puppy he gave the microchip to began bleeding profusely! My husband grab the puppy and myself and we left! We were not going to let someone with no medical knowledge or idea as to how to properly give a micro give one to our puppy. Now when it came time to Spay/Neuter our Pup. They give you a list of four locations to choose from. We chose one that was closes to us and gave them a call. When I called this first place they had NO IDEA who RUFF Rescue was. Come to find out RUFF Rescue had only asked the company if they could use them as one of their spay/neuter locations and this location NEVER APPROVED them! Yet this is on their "Official" paperwork they send home with you! We ended up having to go to another location which is fine but the fact that they are giving out false information again and badgering another business is very uncouth. Least to say shame on my family and I for not doing our research about the organization but SHAME ON PETCO FOR BRINGING ORGANIZATIONS LIKE THIS INTO THEIR FACILITY!!! We will no longer be using PETCO or RUFF Rescue ever again! This was the worst drug out experience I have ever had adopting a dog. PETCO you have also lost a customer due to your lack of knowlegde and research on the organizations you bring into your facility. I refuse to support organizations like this! read more