DO NOT TAKE YOUR DOGS HERE FOR GROOMING!!! If I could give this location zero stars, I would. This is the worst dog grooming salon that I have ever been to. I should have never taken my dog to this location for grooming. I am a Chicago resident but I am visiting family in PA, and I needed to get my 2y/o yorkipoo groomed. I scheduled a grooming appointment for March 2, and arrived a little late due to traffic on the highway, but I still arrived within the 15 minute grace period. I called the location multiple times while en route to inform the staff of my ETA, and to ask if they would still be able to accommodate me. No one answered the phone. When I arrived, a small male groomer immediately informed me that he couldn't groom my dog because I was late, even though I arrived well within the grace period, per Petco's policy. When my partner and I tried to explain this to the groomer, he rudely interrupted us, and told us that he didn't have time to discuss this with us, and he told us that we needed to leave the grooming area and find someone else to talk to about this issue. This was extremely disrespectful, and I can't help but wonder if my partner and I were dismissed in this way because we're Black??? We looked for a manager on the floor, but we could not find one. I ended up rescheduling my appointment, because none of the other locations in the area had appointments. I should have never done this. When I picked up my dog from his appointment and inspected him in the car, I was horrified. I had requested a bath, haircut, tooth brushing, and nail trim, but it didn't look like they groomed my dog at all. My dog had jagged lines from the clippers in the center of his back and neck and his beard was dirty. Worst of all, my dog had bloody cuts from the clippers all over his ears and his body. He was in so much pain. There were even lacerations inside his ear. This is absolutely terrible. My dog has been getting groomed for his entire life, and I have never witnessed anything like this. I called the location to speak to a manager about this, but of course, no one answered. I'm writing this review to warn other people of the atrocities that occurred at this location. DO NOT GO HERE! read more

Petco - Lacerations on my dog's ears from the dog groomer at this location. - Pet Stores Near Me - Exton, Pennsylvania

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I had a great experience today at the Grooming Salon here. They allowed me to schedule online and then called two days before to confirm my appointment. Sarah groomed Sammy (who is almost 14 years old now) and she did a great job, taking care to make him look just like the pictures I showed her from a previous grooming appointment at a different salon. The whole process took maybe an hour tops, and she called me right after she finished which made the process less stressful for my old man. No waiting around for hours in a cage here! Would highly recommend Sarah and this salon in general! read more

Petco - Pet Stores Near Me - Exton, Pennsylvania

They need to train the staff how to handle and bag the fish. We had to ask for bigger bags and more water. Also fill the bag with air so the fish do not die before they get home. Also one bag and left either corners is not the way fish are bagged as they get stuck in the corners and die. Good thing we insisted on double bags as it leaked of course and if there was only one bag the fish would have died before getting them home. read more

I made the mistake of purchasing a membership to their club. I was spending way too money on my two dogs. I had a manager be very rude to me when I returned some dog food according to their policy. She began to bemoan the amount of food and in a surly tone ensured that everyone around heard her diatribe about the amount of food remaining in the bag as well as how she would "do me a favor this time". I was so appalled I told her I didn't need favors I was governing myself according to info the other manager gave me when I purchased the membership ~$300. I went to get the food and returned to pay full price. She was wrong and was updated the the policy while I was searching apparently. Then she tried to apologize after the fact and lie to my face as if I did not experience all the drama because she was ignorant of the policy. I then try to make another purchase but was told the item would be on sale the 30th. The associate assured me she would hold the item until the day. Well lo and behold it's the 30th and they did not do what they said they would. I spend between $200-$300 whenever I go and it's always a bloody problem. If you're going to fill your stores with incompetent people then put up a sign or something so loyal paying customers don't have to deal with this poorly run establishment and I can save myself and your employees the displeasure of having to work competently with decorum for my meager pennies. read more

Sent my husband with our cat for a $35 rabies shot which I had registered for online this last Sunday. I was unable to go. They told him the cat needed a blood test which he did not and the bill was over $100. He thought it was what I had signed up for. Never again read more

I was running errands and since Petco was close by, I decided to go there for multiple items such cat food, kitt litter, dog food, and a few other items. I walked in and I saw that they were switching over inventory to some Christmas items so I thought there may be some associates about that could point me to reasonably priced wet puppy food. I started looking around for an a salesperson to answer my question (and looking at puppy food). I walked around the whole store and although there were two girls working the registers they were busy helping other people, and the lines were too long to wait in to ask a question. After 25 minutes of walking around the store looking for other employees I have up and left my full cart in the store and walked out. No sale. I just felt that waiting and looking for a sales associate to help me for close to half an hour was a little too much. read more

I use to be a daily costumer and tbh ive seen it all. the more i went i slowly just saw the store change. it use to be such a welcoming store until their good managers all went to other stores. personally im done getting animals from here, birds use to be 35 now their 40-44 , the fish i got have brought so much algae in my tank and ik what u are about to say but i asked for 15 minnows i got charged for minnows the girl tried to give me more and gave me brown goldfish the sighs r completely wrong. careful what you buy alot of them r sick and dont look too healthy. read more

Went to buy fish and you have to be 18?? On top of it the fish that I got was sick with ICK, I'm 20 years old and I've NEVER had to do this before. The lady who worked with me with Purple hair, I didn't get her name, but she was EXTREMELY rude about it. Definitely will be going to Petsmart or mom and pop shops local to get anything else fish related. read more

I was rather disappointed with the lack of variety in this location. While it is well organized, birds/cat items to the left, dog items to right and back wall, I didn't find a whole lot. If you want anything for a dog, great because the whole right side and majority of the back wall is filled with supplies for man's best friend. However, if you have cats, be prepared to hunt and possibly not find what you're looking for. I literally had to ask someone where the cat toy area was and the employee said "You'd be surprised at how many people miss it." Once she showed me, I saw why; it was the middle 1/3 of one of the back aisles next to food. So while the employees I encountered were helpful, I was disappoined with the lack of variety. 3 stars. read more

The is for the dog grooming at the Exton PA Petco. We have a mini goldendoodle that we took in for grooming today. I have never experienced such a terrible and just plain amateur from my dog before as I did with the groom Janna in Exton PA. Let's start with the unsafe and bad job Janna did. Each one of my dogs paws have at least 2 chipped/cracked nails after Janna cut them. Along with this, there are several bald spots all over my dog where she shaved my dog straight to the skin. We comb and brush our dog a few times a week and specifically asked her to leave my dogs hair as long as possible. To top it all off, Janna shaved my entire dog! Like I said, we comb/brush our dog a lot so I know her fur was nowhere near matted to where she would need to shave her entire body. I'm not sure if it's in experience or laziness, but this is by far the worst pet groom I have every taken my dog to and I urge everyone to STAY AWAY FROM EXTON PA DOG GROOMING!!! read more

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After reading some good reviews about the Petco Grooming I decided to schedule my Golden Doodle for a Sunday appointment. I arrived on time and was quickly greeted by a groomer that started inspecting my dog. As she was feeling his fur she mentioned she felt some matts around his neck, I confirmed that he had mild matting due to his e collar earlier in the month. She proceeded to tell me that since there was matting, they could not groom my dog. I asked if they could groom everywhere except his neck, once again denied. Then I was asked if my vet had a groomer? This place is ridiculous, I recommend avoiding it. Find a real groomer. *For the record I ended up grooming my dog, and removed his matts without trouble. read more

Love the ladies in the grooming department. Even a finicky Chihuahua behaves for them. Friendly & qualified. Both my Chihuahuas, along with myself, are very satisfied. read more

Awesome location with a lot of reptile stuff. I got my first snake here last week. Albino corn snake. Ian was very helpful and professional. I appreciate the great customer service at this location. read more

I bought some Wahl clippers here. When I got home I realized the package was open. The clippers were scuffed in several places, and the battery was dead. What kind of deadbeat employee would put a used, damaged, and open product back on the shelf? read more

I took my dog here for the self service dog wash. I was surprised at how messy the entire area was. There was dog hair everywhere and the smell was unpleasant to say the least. They called our vet for our dog's rabies vaccination expiration which was verified quickly. The ramp for pets to access the tub was broken so I had to lift my 60lb dog up into it. Fortunately I am able to do so. The sprayer was heavy and awkward. When it was time to dry there were only 3 small, thin, torn, stained towels the size of hand towels available. They all had balls of various colors of dog hair attached to them. I double checked that these were clean and they assured they were but they just hadn't had time to fold them. This was all bad enough but the worst part of our experience was was listening to the dogs and groomers next to us. Many of the dogs there for professional grooming were scared and barking. You'd think the groomers would be accustomed to this and be trained to make the dogs feel more comfortable. Perhaps I'm just naive. Regardless, the two groomers working on a small Pomeranian were screaming at him to "Be quiet!" "You're stressing yourself out!" "That's enough!" The yelling was certainly enough for us and it was stressing me out. I would hate knowing that's how my dog was treated when I left him in someone else's care. We won't be back. read more

I had them groom my dog regular grooming no add ons. My dog 9g came back clean but her fur was all dried out coarse and frizzy. Not soft at all. And a lot 9f her fur started to fall out after. They did however let me use a coupon because when i booked the appointment it was still valid. In the end i ended up washing her again a week later because her fur was so dried out. I have a gsd. read more

The grooming salon at this store is outstanding! My dogs have been going to this salon for eight years. They never accept pets whose vaccinations are expired, it is extremely clean, and the staff is very caring. I want to specifically recognize Jean and Dana, two of the groomers. My dog, Dexter, was having an issue every time he went to the bathroom. I had taken him to the vet previously, and they saw nothing at the time. Jean, who was grooming Dexter a few weeks later, noticed some visible issues with Dexter's anus and promptly brought it to my attention. At my request, she photographed what she saw. As it turned out, my dog had an anal mass. If it were not for the caring, responsible job of Jean, I would have never discovered Dexter's health issue as soon as I did. The manager, Dana, is amazing too. If you care about your dog's appearance, health and well-being, don't take them anywhere else! read more

We came to Petco to look for cat carriers for upcoming airplane travel. The store is set up nicely, and the employees are friendly. There were a lot of people here with their pets both times we were here. They had a better selection of pet carriers than Petsmart and Target, so we were able to find ones that we thought would work. They did not, so a couple days later we had to return them. Both transactions were well handled and we have had no issues with their product. The carriers were pretty expensive, but they seem high quality and came with a warranty. I would definitely return here for other pet needs that I may have in the future. read more

The Staff is always very professional and very good with the animals. They treat routine customers like friends and family. The pets are well cared for and the results are awesome! I have a long haired golden retriever and they have a way of making her look 5 years younger when she is groomed! read more

Me like selection of doggie toys, spray peanut butter, and Kongs®. Me not like going to groomer, or as doggie's call it, "3 hour doggie wash jail." Me can only give three stars be-caws me scurred of doggie groomers. Dey are nice but me just want MY humans and my cowch. WOOF! read more

"Candid Color Systems Inc. (JV)" Worst Photo skills I've ever seen. I went to Petco (Exton, PA) for xmas pictures and the photorapher took about 40 pictures then offered me to choose from only half of the lot. They had a poor choice for backdrop that provided no contrast. The contrast is so bad that my dog has only one ear visible. They also said they would remove object protruding from side and didn't. The subject is also off center. I also ordered the christmas ball but they sent me a christmas flat plastic thing. To many issues for a simple photo. Keep your money and use your home camera, you'll do way better. read more

Took our Morkie here Dana gave him a bath and trimmed him up, he looks so cute and smells so good!!! She was excellent and told us what a good boy our dog was and how well behaved, I'll never take our dog anywhere else! Thanks Dana for the awesome job!!!! read more

The only reason I traveled this many miles to this Petco location is because a dear friend told me that the employees take extra care with the customers that shop there and I would have to agree 100% . Top notch service . read more