Leslie The Manager..First.. I owe you an apology. I haven't been this angry in a long time. I went in to buy a fish for my grandaughter. I was told I couldn't buy a fish until my tank was set up first. (And cycled). I walked out mad and then I called Leslie and I yelled and screamed at her(how dare she tell me what I can do) and she explained that it's not best for the fish to let me take it today. Obviously I hadn't done the research necessary to have a healthy fish and tank. All I could think of is I promised my grandchild I was coming home with a fish.(Not thinking about what was best for him). Thank you Leslie for standing your ground and insuring the care of the animals that come from Petco... in the most respectful way you could read more

The young lady with the nose piercings and says she is a manger is rude, condescending and has a severe attitude problem. We have had aquariums for over 50+ years. We know the care, upkeep, nutritional needs of our fish. We know what sizes of fish and aquariums and their upkeep it takes. To be rudely asked questions about our system was uncalled for especially while being rudely grilled about it. We finally got out fish but we were told no warranty on the fish because of the size of our tank (55 gallons) And it's only a 30 day warranty and it's not going to outgrow the tank in 30 days. read more

This store is not Customer Service friendly anymore, the one cashier is extremely rude, he wasn't concerned about me getting the correct price on an item, it was a clearance item that was in the wrong area on the shelf, he seemed annoyed I brought it to his attention. He also didn't even put items in my bag, wasn't interested, ridiculous! Another issue was the cleanliness of their bathrooms, had to call corporate to complain, I mean the bathroom was filthy! read more

Clean the bathrooms and upgrade the cat enclosures. The cat enclosures are small and super outdated. Overall the store itself was just very dirty. I've visited cleaner gas station bathrooms. read more

DOG GROOMING: As newcomers to the area, we were thrilled to discover an excellent and reliable grooming service right inside the Martell PetCo! Yes, PetCo! Even the locals are amazed when we tell them where we take our pups for their cuts. We have two beautiful schnauzers, Luna (standard) and Star (mini), and they're always greeted by name and groomed with love and care. We've never experienced long waits for drop-off or pick-up, and when we do pick them up, we get a detailed report card about their visit. This dog grooming service is truly a hidden gem--we know our pups are being treated with the same love and kindness that we give them at home. Luna and Star looked like a million bucks after their last visit, and we've received so many compliments! All the stylists here are fantastic. A special thank you to Baylee and Emily for the most recent grooming! read more

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This was my 3rd and final attempt using Petco. Your dog grooming is way overpriced and definitely not worth what you guys charge. 2nd and 3rd time have been to buy fish but unable to because the employees feel my lovely 20 gallon tank with all the lovely fish decor is not as good as their over crowded tank of nothing but fish dead and alive. So they refused to sell us a fish. So that's my rant, my business will do elsewhere. read more

I took my mini labradoodle dog for a grooming 3/19/25 and he was tramatized there and today I found a scrape on his balls that was so deep I am going to have to him to the vet. He was acting so strange and so uncomfortable with himself. I have never seen him act like he has been acting. I want to warn people to not take your animals there because they will not be treated right or well. The grooming job was terrible and they didn't even trim his nails and had the nerve to charge me $75.00. Overcharged and hurt my sweet little dog. Never again! read more

I have been to friendly and helpful petcos. This Martel branch is not one of them. The staff can't be bothered and if they are bothered by you, the client, they can barely restrain their indifference if not contempt. I'm 88 years old with hip bursitis and the young woman who led me to cat litter made zero attempt to carry the 20 lb box of litter I needed. The cashier couldn't have been less helpful either. From now on, even though they don't always have what I want, I'll go to Excel K9 Kafe in Sutter Creek for pet supplies. read more

I made a 45 min. trip to buy a male mouse to mate with a female. I wanted a white male but they were out so I was going to settle for a brown and white mouse. They took a long time to help me because they were busy with no customers, just talking with one another. Then the rude dude there wouldn't sell me a mouse and said that they were pets. I said yea, I'm planning to breed them. He said that wasn't a pet. What the heck. Who owns this store? I bet the owner would have sold me a mouse. I'm never ever going to buy anything a Petco again. . read more

They have a large selection of product in their store. However, it seems to be a little more expensive than other locations like Walmart and online. Also, when you try to check out and you don't want to use your phone number as a buyers program, they seem to be put out by it, I've been in there several times and every time they ask me for a phone number I tell them I don't want to do that and their attitude seems to change. I'm just one of those guys that doesn't want any more of my personal information out there in the world. read more

Absolutely love the Petco Groomers ! Emily and Reilly are absolutely amazing! They take such great care of my dog Tuff and he absolutely adores them as well. He can't wait to come in and see his favorite ladies and they do the absolute best job! 100% would highly recommend this amazing staff for all dogs they truly treat any dog with so much love and care ! read more

Petco - Tuff with his pal Reilly - Pet Training Near Me - Jackson, California

I ordered royal canine for my frenchies and my 80 year old mom went to pick it up for me she weighs about 105 lbs. (while my husband was working because at the current moment I am under Dr care for recently fractured hip in multiple places so I am zero weight bearing). I did call ahead of time right after I placed the order to make sure my mother recieved help carrying out both bags of dog food weighing les then both bags, long story short they did NOT carry it out to the Jeep even after I called and SHE ASKED !!! Will never ever go there again !!!!!!! Their reply to her they didn't have anyone to help her!! That's why I will utilze Amazon !!!!! They deliver and they bring it into my house !! read more

The lady that works the checkout register who's name is Kim is very curt. She is also a know it all. She needs some customer service and personality training. I've have been there twice during the past couple of weeks and have been treated rudely both times. I don't think she understands how she comes off towards people, seriously. I don't want her to get into trouble because at least she working for a living trying to make it. She's earned my respect for that, but just be kinder and keep your attitude in check Kim. read more

Took our Shi-Tzu for a grooming appointment on Thursday May 2nd and not only was she there for over 5 hours but they called us saying we need to come pick her up and take her to the vet for an emergency. 5 stitches later as well as being traumatized our Gemma isn't herself. This is the kind of mistakes that can happen when over bookings are more important then your family members safety! When your appointment is a certain time you expect your family member to be done in an hour, hour and a half at the most and she sits in a kennel for over 5 hours and gets injured this is unacceptable on all levels. We will be contacting corporate and lawyers. Well 10 months have went by and when contacted by petco owners and officials, they are not standing by what they promised! 1. Up to 5 complimentary grooming's for Gemma and 2. lifetime Zoom Groom. 3. also a few complimentary classes for Gemma to make sure she was going to be ok. As stated before not everything they promised they did not honor! Very disappointing with the way they handled this horrible situation. I'm sure this incident will be continued in the next few weeks read more

Petco - Gemma's injured ear! - Pet Training Near Me - Jackson, California

What a joke of a pet store and their sales people sucked in every way including customer service. I wish they had a no star choice because I would not have given them one single star. My wife and I Waited 25 minutes to buy some fish for my sons first fish tanks. We were prepared to spend 150.00 on fish and accessories at this store. Over the load speaker they called for a aquatic specialist 4 times and still nobody. Then to add to the fun,3 ferocious German Shepard's barking, growling and lunging at customers were allowed to stay in the store without muzzles or being asked to leave. I will never shop at petco ever again.This shopping experience was horrible. read more

I've been taking my 13 year old Pomeranian here for about a year now. Our last visit was Friday. Kristin called me about an hour after I dropped off my dog. She informed me that she wouldn't be able to finish her groom because she matted all the way down to her skin and had fox tails. She suggested I take her to the vet, get her checked out, and have to me finish the groom that she started? It all sounded sketch but if the health of my dog was in danger I'd go through any length to be sure she was ok. After paying $127 for a checkup the vet told me she was perfectly fine and they could not finish cutting her hair. Not only was this totally embarrassing for me I'm also out money. The chances of me going to another Petco after this is slim to none. read more

The groomer cricket is the best, she's on leave now hope she returns soon, we need her

Since after the pandemic the grooming area has gone nuts. They lost one of the best manager/groomers they have ever had. Well we had a scheduled appointment ( Do every 8 weeks) then the day before my appointment they called and canceled the appointment. Could not and would not schedule us for another 3.5 months. Mad but kept the appointment for the two dogs. Next appt I went in at 9:00 am to drop of the dogs (who are kennel together) They told me they couldn't and wouldn't take the dogs until there time (have always done this like most people who work). They were running behind and i had to wait until 12pm. Past my appt, then i came in 1/2 hour before and they still wouldn't take them . Talked to store mgr. Treated me like shit. No customer service at all. After 10 years. I left with my dogs never to return. They also did this to others, and still do. NO CUSTOMER SERVICE read more

No wonder this shop is and continues to be rated low. The customer service given over the phone is just awful! The gal I'm writing about works on Mondays. She's, heavy set and blonde. She's very curt and makes the CUSTOMER feel like they're a bother. Every, single time when I call and get her, I cringe. Corporate needs to do some shopping calls so they see what I'm talking about. Unless corporate doesn't care. If I could give zero stars, she'd have a (negative) -10! There smart ass, put that in your pipe and smoke it! Unfreakin believable! I will take my business elsewhere. read more

Looking for a self service dog wash and found this online. The website clearly states there is one at this location. The lady at the register looked at me puzzled stating they don't have one at this location. read more

Petco - Pet Training Near Me - Jackson, California

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I bring my dog here to get his nails trimmed every month. They are cheaper then in the Bay Area. They are fast and friendly. But the time I get my paper to go pay, grab a few chewies. My dog is waiting for me behind the reception area. read more

Never shopping at this location again, nobody knows anything they give a bs answer to pretend they know what they are talking about. I bought a snail to go in my Betta fishs' tank from them, turned out to be dead becauseshe didnt check it kjst threw it into a bag (spent $4) took it back the next day nobody cared, I mean they switched it out but that's not the point don't sell dead animals so i brought the second one home and just a couple days later it is dead as well. The girl who is supposedly the aquatics "expert" is really rude and not helpful in any way. My mom asked about one of the live plants if she could propagate it, and the girl straight says to her, "I don't care what you do with it," talk about rude! I will never be buying a live anything from them every again I'd drive to somewhere like Lodi or Stockton. Jackson Petco needs training on how to treat customers and not be be lazy rude people and they need to learn to wear name tags and not look like lazy people who slack all day. read more

Cannot be bothered to help anyone nor their animals. Always out of stock on nearly everything and their poor reptiles....

I can't believe how petco stores don't carry enough dog food for the fur baby's, I've tried for three week to get what I need, they tell m me there order comes in on Sundays, I go there on Sunday afternoon they tell me there's no.man power to unload it, and that customers come in and buy it all.in.large amounts, so order more or put a limit on how much they can buy, this is ridiculous, yrs I know I can order it online then ill.misss the delivery. You have lost a loyal customer, as the cashiers response the don't care. GOOD LUCK we a a small community but don't take lack of customer service. read more

My husband went there last night for cat food. He couldn't buy it. In the cat food isle a mastiff lunged at him. The dog was with a trainer. Petco should evaluate dogs to make sure their not dangerous, especially when the dog is 150 pounds . Husband beat it for the door of course. read more

I had a grooming appointment this afternoon after having two previous appointments cancelled when I arrived. Today, for the third time, I arrived and was cancelled again. This was after I received two reminder texts today. They said they left a message but I had no phone call. Pretty disgusted. read more

The three star rating is specifically for the dog grooming service. We have been bringing our Anatolian shepherd and great Pyrenees mix dog here since he was two months old. He's 13 months old now. The groomer we had initially was wonderful and our dog Jack loved her and felt very comfortable with her but unfortunately she had to leave to take care of her grandmother. His servicing was handed over to another groomer, Kricket, who Jack didn't seem to really take to very readily. Which is odd because he loves everybody. But I figured he'd be fine once they got to know each other. He didn't smell like he had been bathed well and had that "wet dog" smell you don't expect after grooming. The second time I took Jack for grooming, which we did every month, I had to wait 15 minutes because Kricket was at lunch. The other groomer eventually took Jack back to a kennel to wait for Kricket. I asked her to please tell Kricket to take special care when she's bathing him so he doesn't smell bad.She called 2 hours later to say Jack was ready. When I picked him up he was still shedding like crazy despite the shed-release shampoo supposedly being used. That has never happened before. I discussed the lateness with Kricket and her only response was saying several times she had had to take her lunch. Trying to explain that the client and dog shouldn't have to wait for her to return for the appointment I asked her to call me when she's running late and it wouldn't bother me at all. She kind of rolled her eyes and said ok. I also asked why it only took 2 hours to groom Jack when the other groomer took no less than 3 hours but I got no answer. He's huge...135 pounds of adorableness and it takes a long time to bathe and brush him appropriately. THAT'S why he was shedding! No way she did the job right. She also told me that because she was five months pregnant she would not be able to do Jack's grooming the following month and he would have an alternate groomer. I told her I understood. I got a call today from PetCo that the alternate groomer had quit and they didn't have any back ups. They called me later to tell me that it's going to be over a month and a half before they can put Jack in. I said go ahead and give us that appointment in late February. Then I get a phone call back a few minutes later to tell me that she had read the schedule incorrectly, because apparently schedules are difficult to read, and she was going to have to cancel that appointment. Not only have we spent well over $100 plus $20 tip every month for Jack to be groomed but we have also spent several hundreds of dollars every month for his food, toys and special chews. I am pretty disgusted and disappointed at the lack of professionalism and loyalty this particular PetCo has to their clients. I don't know if we were canceled because I complained about her being late or if they just don't pay their groomers enough for them to stick around. Regardless, I don't think I can recommend this Petco grooming at this particular store to anyone. It's sort of makes me nervous to think about the abrupt change in Jack's behavior from the one groomer that he liked to the next. I certainly hope he didn't have a bad experience that he might transfer to other groomers. read more

Two ladies helped me, Hannah and Ali, and I could not have had a better experience. I had just bought a bearded dragon with no knowledge of how to take care of it and they didn't leave me with any unanswered questions. They prepared me with the supplies I'd need to take care of it. Positive attitudes and quality customer service. Thank you Petco, I will continue to come around! read more

Wow. I wish our Petco in Murrieta, CA was as nice as this one. Leslie was such a breath of fresh air! I got quite an education on dog and cat food; she was so helpful and sweet! Even the male cashier was friendly - didn't get his name - but you are all lucky to have such great employees! read more

As part of a small community we want to make sure that this message gets out there and people are aware. At our last experience having our dog groomed at Petco, we witnessed a situation of verbal abuse towards one of the other dogs being groomed at the time. We were picking up our small poodle-mix who is very friendly and excitable, and there was a larger, poodle-mix looking dog waiting on the other side of the counter who was whining. This dog just wanted attention and probably to greet our dog; however, the woman helping us, we're assuming she was the grooming department manager, turned and yelled the dog's name followed by "shut up!" I was complete appalled and shocked at this outburst. If the workers are willing to show this kind of behavior towards the dogs out in front of customers, what is happening in the back?! This is not our first poor experience with Petco grooming but it will absolutely be our last. read more

I took my 12 year old Havanese into Petco, Martell store for a grooming appointment. It was her "free groom". I got a call about 45 minutes later saying she had a rash under her arms and they could not trim her. Needless to say with the hot weather she really needed a trim. When I got back over there to pick her up- she had no rash or bumps under her arm. When I tried to get the store manager to feel he said no. I turned on my video camera on my phone and asked why- he turned away and said, "I am calling the sheriff because you are impeding business". Now, they have me rescheduled for September 10th- I may go and just sit there when they bathe her. After the free trim......I WILL NEVER USE PETCO AGAIN! read more

Every time time we go here, the staff is friendly and helpful. We've adopted several skinny pigs from here and are able to any and all supplies we need for them here. read more

I went in simply to buy feeder mice for my snakes I already own, well doing so I walked around first cause I love the selections pet I offers for snakes, well I see they have one 50% off and ask for help purchasing and the manager comes to help me and asks if I have an enclosure for it, so I proceed to tell her not at the moment but I have a tub at home i Put my snakes in when I breed them til I can go buy one that I don't have room in my car to buy the stuff for an enclosure right now. That when she starts being rude saying we'll do you have one or are you gonna get one cause if not then I'll just keep it til you have one, we'll first off I told her I had one second i breed snakes and know very well how to tend to em and she jusy walks away and says she's not going to sell me anything. Then sends one of her workers over to basically tell me that they will not be selling me anything in the store! read more

Jenna did an awesome job on my dog!

Ugh they are already out of the dog food I want! I've had to resort to shopping online and doing autoship for my dog food. I don't like doing that but I'm left with no choice. The employees are really helpful and nice so my star rating is not at all reflective of the service. Upper management or corporate is the 1 star rating is based. read more

Me and my Chihuahua, Hoss went there today to look for a new harness. He is only 4 1/2 pounds and it's hard to find a small enough harness that fits him. Leslie, one of the sales associates helped us find the perfect one. Hoss ended up with a harness that is for hamsters, something I never would have thought of. I am impressed how Leslie went out of her way to help us. The other two sales associates in the store were helpful as well. It's refreshing to see there are store employees like those at Petco who still give excellent customer service! I will always go there to shop for my pets needs. read more

A previous review complained that the bathrooms here were closed. Well they are open now. But they should have stayed closed. It was early in the day. The bathroom in general was filthy. The trash was overflowing, the paper towel dispenser was empty and the hand soap dispenser was empty. So much for the staff there engaging in frequent hand washing to help protect from Covid-19. read more

My puppy Tug loves it here. We started to take him to puppy the classes that they offer. At first I was sceptical because I already have two Aussies at home that are very well trained by my own hand, but with the help of training from Josh, Tug is progressing much faster and is learning to be very social and calm around people and dogs. The classes are also very flexible, Josh was able to work with my busy schedule to fit us in every week and if something came up it was no big deal just a small reschedule. All in all Tug loves it there and the employees are always nice and helpful if we have any questions. read more

I took my cat to the Jackson, CA Petco shot clinic November 2016 and was happy with the professional care given by the vet. Fast forward to this year: I've been receiving reminder emails for the past two months that it's time for my cat's shots at the Jackson Petco. I work full time so I calendared the date and time for this shot clinic because it was conveniently on the weekend. I cancelled other holiday weekend plans to be home for the shot clinic. I received an email reminder again on November 20 to come to the shot clinic. When I arrived this morning there was no sign of the shot clinic set up. An employee apologized and said the clinic had been cancelled and there was a coupon being offered, but had no idea how I would get that coupon. Seriously? What lousy customer service. Where was the notification email? This was very frustrating and I'll be seeking vet care elsewhere. read more

Website says they have a "self serve dog wash." Drove 20 minutes to find out they don't. When I told the woman at the register that their website was wrong she looked at me cross eyed and said "sorry about that." Wasn't looking for an apology. I was looking for something more like "I will notify they appropriate person right away and get that corrected. I understand that relying on misinformation can be frustrating." read more