The store is wonderful. Did not use grooming or vet services. Clean. Efficient. Little scattered in presentation of pet clothes, treats and seasonal items. Overall, friendly experience and good customer service. Will visit again. read more

Love the location in Farragut I have taken my dog Sam there for the last 5 or 6 years to be groomed. They do an excellent job and he doesn't mind going he actually looks forward to his baths. read more

This PetCo SAVED ME today. My poor pup was skunked last night and this was a first for me so I didn't know what to do. Add that to the fact that I live in an apartment with no yard or hose access and I didn't want to bring her inside to bathe her in the tub and stink up the apartment. I did my best to clean her up outside and she slept on the balcony all night. I called around this morning and since it was a Sunday a lot of places were closed or fully booked. Called this PetCo a little after 10 and they got her an appointment for 11!! I was thrilled. Staff was all incredibly nice, especially since my dog doesn't do well with other dogs. I am so relieved and thankful! They even trimmed her nails which she desperately needed. Thank you thank you thank you!!! read more

Bearden Petco Groomer has gone down hill since Kayla left. They want to upsell you and charge for things you don't need. Young man there should not be in the grooming industry! AVOID AT ALL COSTS read more

I have such mixed emotions about this store. The grooming team is always wonderful- I love the reports they leave for my dog! That is essentially the only reason they get two stars from me. For the store itself, everything is overpriced. It's the only pet store in the area so I continue to go which is on me. What frustrates me to no end is their price- match policy... or lack there of. If you order a pick- up order on the app it is much cheaper than going in store- mind you the employees have to do much more work if I order pick- up. I like to take my dog in and just ask to price match what's on my app but they give you the hardest time about it. There is one manager & employee that I love and always works with me but other than that... just order on the app and save money if you have to go. read more

-10. Stars would be a more accurate rating. I took the family's new puppy to Petco for a rabies vaccine and scheduled him for grooming the next day. Upon taking him back for grooming, the associate refused to take him. The paperwork I was given at the time of vaccination was missing something. He was wearing the tag given him at time of vaccination. The associate was rude and accused me of taking his tag from another dog. She could not help me contact Vetco to acquire document correction. We are a multi-pet household and we will never patronize again. read more

Petco - Apollo - Pet Training Near Me - Knoxville, Tennessee

My son Rain loves shopping at Petco each week for his pet hamster. We have sign up for the pal rewards program at Petco, were we earn points to buy food, toys and housing items for his pet hamster. Petco has amazing friendly staff, Alex she always make us feel welcome each week at Petco. This is my son first pet; he got her as a gift on Valentines Day. He named his pet hamster, "Sandy Honey Fields" she is a Syrian Hamster. Petco has a huge selection of items for hamsters; they have an entire aisle with amazing products for hamster care. Thanks Petco, for helping my 11 year old take care of his first pet. read more

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POORLY RUN GROOMING, RUDE and UNHELPFUL STAFF!!! I called and asked to schedule with their BEST cat person, as mine gets very anxious and scared. When I arrived, Elaine? the "cat expert", with whom I had the appointment, asked a young girl standing there if she "had EVER trimmed cats nails!" I quickly stated I had specifically requested that SHE do it. I told her why and that my cat was slightly sedated. Elaine then said she "couldn't trim her nails if she was sedated!" NO ONE EVER TOLD ME THIS AND IT IS NOT STATED ON THEIR WEBSITE!!! She refused to take my cat. The worst part is that she DID NOT CARE one bit about all I had to go through to get there!!! She never apologized either! I will NEVER DARKEN THEIR DOOR again!! read more

I stopped here a few months ago. Our regular stop for food was out of the brand our puppy enjoyed at the time. I was immediately struck by how friendly the staff is. Risking leaving out a name: Jess, Madison, Ariel, Allison, Sky, and Chey are all incredible (I know I'm forgetting the other guy's name). They're always so happy to see our two little monsters. Jess, in particular, has created a lifelong attachment with our little girl. It's definitely not the biggest pet store in the area, but they make the best of their space. We've been taking the older of our puppies there for grooming and training. Laura has done a great job of communicating with us and helping us make our 8 month old girl a happier, more balanced kid. Dez--there aren't enough good things to say about her. Our wild little mama is an absolute handful, but she loves Dez. Her haircuts have been phenomenal; we haven't experienced the all-day waits that can be common with grooming; and, our girl is always so excited when we drop her off and pick her up. read more

Petco - Pet Training Near Me - Knoxville, Tennessee

I paid $80 and asked for a face and butt trim and tooth rushing along with a bath. THEY SHAVED HER WHOLE BODY, INCLUDING HER TAIL!!!!!!!!!!! Then when I got there they told me she almost hung herself. She is an 8lb maltipoo and I informed Dez that she lays down when getting groomed. SHE SAID NO PROBLEM!!!!!!!!! So how did she almost hang herself and why wasn't I called immediately. The cut itself is AWFUL. Her hair is very uneven all over. When I picked her up, I was asked if I was happy...I said nothing and just walked out. It is obvious the staff has no training and doesn't know how to handle small dogs that need extra attention when being groomed. I will NEVER be back and will tell EVERYONE I know and on social media about this experience. Petco will not receive I more penny of my money. read more

I was first disappointed a few months ago when I took my 2 large dogs to get groomed. This is quite a chore. When I went to check them in I was told they weren't booked. I showed them on my phone where they had been booked. They said it had been canceled. I did not cancel it! So I decided I would take my boys elsewhere. I had ordered my large dog a large harness $50. It was delivered on time but when I went to put it on, it was a medium. I finally found time in my very busy day to try to exchange it. Tags still on. I didn't get a paper receipt. I told the young man I ordered it through the app. He looked it up by my phone number and said because it had been more than 30 days there was nothing they could do. read more

Petco - Sent too small. Refused to exchange - Pet Training Near Me - Knoxville, Tennessee

I've been having my dogs groomed here for several years now. It's always been a good experience until today. The groomer was very condescending and took it upon herself to schedule my next appointment because she felt my dog wasn't groomed enough. I have a shih tzu. They are prone to ear problems and my boy has always had dry skin. She suggested a flea jumped on him then jumped off although she said he did not have any fleas. We have been to the Dr twice recently over ear problems and it is an ongoing battle. Won't be paying them anymore to be talked down to. Time to find another groomer. read more

GROOMING: Excellent groomers! They always do a great job and are very sweet with my dogs. Reasonably priced too! read more

Petco - Pet Training Near Me - Knoxville, Tennessee

Today was my first time taking my dog, Ollie, here to get groomed solely because it was the place that had the soonest openings. This was also my first time asking for a full haircut rather then just the sanitary trim bc I like his long hair but figured he'd get too hot now that it's getting warmer. I'll admit that they took off a little more than I was expecting, BUT I still think he looks so stinking cute!!! I love his short haircut so much. He looks like a little bear. Additionally, Ollie is a rescue so he is usually very nervous and skidding around new people but when I picked him up he was all over Alexis and looked so happy, so I know they handled him well. Alexis also wrote a sweet little note on his "report card" and offered me a coupon! I couldn't be happier. Thank you PetCo and Alexis for the awesome experience. read more

Petco - Grooming report - Pet Training Near Me - Knoxville, Tennessee

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I came to this location early this morning to buy a leopard gecko that I have had my eye on for about two weeks now. All I had to do was save enough money to buy his enclosure. Then I went to the store, and was ready to buy him, then a blonde woman took him from his enclosure held him by his tail and swung him around and placed him in her hand. He is SUFFERING with stuck shed and severe lethargy. He's not eating. I also did not see a water bowl. There were twelve bearded dragons in one enclosure. They refused me supervise even though I have everything to help this gecko. The best interest is never on animals here. Never go here. I will give them hell. read more

Petco - Pet Training Near Me - Knoxville, Tennessee

Okay, I come to this Petco all the time because of its location and have never had an issue except today. I came in today looking for a hamster ball for my hamster. As I was checking out, the cashier asked me if I had a hamster to which I said yes. I guess he assumes he's a doctor or a hamster god or something because he starts going on a rant about how horrible balls are for hamsters. He was very condescending and said most people put their hamsters in the balls and ignore them and they'll roll down the stairs and such. UM, I don't know who most people are but it sure as hell isn't me! I treat my hamster as my actual child and take excellent care of her. Any time she's in her ball I watch her and keep a close eye on her. His next point was that hamsters have to keep rolling in the balls and can't stop if they're tired. Uh, my girl can stop and will stop rolling if she's tired. Excuse me for trying to get my daughter some exercise. He then goes on about how their feet can get stuck in the balls. LIKE I SAID, I've had my hamster since last October and her feet have never gotten stuck. If they did, I'm not an idiot and I would not continue to use a ball. PICKLES loves being in the ball because who the hell wants to be in a cage all day long? (and her cage is enormous not a small one at all). He then tells me if I want to bond with my hamster to invest in a playpen for her as if I didn't know. I have one for her, but she hates it and it stresses her out. She tries to escape the entire time. Also what the hell are you on about me bonding with my hamster? I've had her over a year and she's my actual child. 100% sure we have established a bond. How dare this man assume I don't know anything about hamsters! Pickles is extremely loved and well taken care of. I also think it's funny Petco is trying to give me lessons on ethics when half the time their hamsters look sick. I did not get mine from here! He then tells me he knows because he has three hamsters. Why do you have three? They don't like to be together, so does he have three separate enclosures? Also, how are you BONDED with all three of them??? Since you can't have them together and they can't play together. read more

Absolutely awful!!! Took my babies in to get groomed. I was WAY over charged and they looked pitiful! My 8lb poodle has razor burn alllllll over him that is bothering him so bad. My 25lb poodle has the worst cut he's had ever. I will never ever recommend this place to anyone! Please don't! read more

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Grooming: Sarah was just awesome! I was so nervous picking a groomer for my 12yr old chihuahua. He cannot see well and has some issues with his knees. Sarah was very understanding. She took her time with my baby and was very gentle and detailed. He looks amazing! I will definitely use her again. She really cares about our fur babies and loves them as her own. read more

Waited and waited at the checkout for someone to come up. 4 minutes later, someone finally came to the front.

We took our dogs to this location for the first time today. The plan was a bath and nail trim. The store was dirty. The grooming center was dirty. The grooming attendant maybe enjoyed her job at some point, but those days are long gone. She looked miserable and unhappy. We will not return to this store. I would not recommend this place. read more

Literally had the worst experience of customer service standing there waiting for help for about 20 mins the young lady knew I needed help but just walked away to never return. Finally had to walk out. Called back manager gave me a lame excuse they didn't have help but he plus 2 other sales people were apparently there and no customers besides me. read more

I had purchased a hamster from the kingston pike location and allison was helpful with the process. I have owned hamsters for 10+ years and even have a youtube channel on taking care of small pets such as hamsters. And the hamster passed away after a week of having her after doing all the necessary protocols to keep her healthy. so i went and got a replacement on the 16 of january. and she was from the same group of syrains i had the previous hamster. and after 2 weeks of having her she died too suddenly. I found it weird that she died giving my other hamsters and gerbils are fine and i called to try and get a refund and allison told me to come in with my recipe to get a refund and didn't mention a thing about bringing the dead hamster so i buried her. i did return the previous one after freezing it as i live OVERan hour away.so i made a trip to just get a return and allison denied me even a instore credit to buy stuff for my other animals and i was blamed for the death of the hamsters. I am really disheartened on the poor customer service and understanding factor. I will not be retiring here for that fact and don't recommend anyone to buy animals from here either. read more

Can't complain, PetCo never fails and I have had great experiences at this location from their knowledgable and helpful employees. The only negative is their pet grooming department. It isn't the worse or bad but they have no sense of urgency or flame under their "behind" to get moving..... They take their sweet time and will make you wait a super-duper long time for a simple haircut and bath. For this, I docked one star; but overall, the store is a good one and an enjoyable one to visit. read more

I took my sisters dog in to get him a new sweater. The dog trainer kept talking to me about enrolling my sisters dog in behavior therapy just because he was barking at other dogs(when other dogs were barking at him too but she didn't say a word to those people) then she gave me the wrong size sweater. If management is reading this:tell your staff to either treat everyone the same or don't bother them. My sisters dog was just barking he was not going to bite anyone. read more

This is a smaller store in a shopping center. It had everything I needed and the cashier was nice. read more

Petco - Pet Training Near Me - Knoxville, Tennessee

LETS TALK ABOUT THE WORST SERVICE EVER!!!! I walk in to probably spend around $200 on supplies for my new bloodhound puppy and the manager was no help what so ever. she had a piss poor attitude and now my service is going else where because of this. I asked for a simple harness design and she was persistent she didn't have it but I found what I was looking for on my own. same thing when it came to a certain outdoor leash I needed. She was not welcoming and prior to her poor service no one was on the floor to greet me or this ther man looking for a product. Save your time and go to a different company pet store in general. SO UPSET. read more

Scheduled an appointment and was not told that they don't take any dogs on medication (for her anxiety). Showed up and was told they couldn't take her. Although she is completely calm and on the medication for daily use. Would give them a 0 stars if possible. read more

Been to this branch only twice and twice been overcharged! The staff are pretty unfriendly and on today's visit whilst clearly waiting for someone to serve us at the till a 'regular' came In and asked for Deidree I think her name was and was served before us !! So we had to gather our pet goods and move them so she could be served - how blooming rude!! It's a run down store with people who don't give a rats about the customer - I will not be back to this branch !! Note to manager !! Get staff that actually care about animals and the customer!!! read more

This is where my fur nugget gets her nails trimmed. I am the worst and never make an appointment, but they always get her in quickly. They are fast and inexpensive. I enjoy meandering the store and looking at the animals they have available while she is getting her spa treatment. The store is always clean and the staff is always friendly. They seem to always have a large clearance selection near the cash registers full of toys and treats. read more

After scheduling a morning appointment for dog grooming the time got changed without anyone calling me to ask if I could make it. I received a text message notifying me of the change and although it was a significant inconvenience I just accepted the change and gave up my Sunday afternoon. When it came time to go to the appointment I called to confirm before I left home and spoke with a girl whose name, I think, was Charlie. She told me that my appointment was at the location in Farragut so I loaded up my dog and left. 40 minutes later, and 6 minutes earlier than the time Petco rescheduled me, I showed up in Farragut only to be told that my appointment was at The location I had called. I lost an entire Sunday afternoon, $20 worth of gas and got nothing. I can see the bright side of this, if these idiots cannot even read a schedule I'm probably lucky that I didn't end up trusting my dog to them. She probably would have given my dog to the wrong customer or the illiterate dolt would have shaved the dog instead of bathed her. NEVER EVER TRUST THESE FOOLS WITH YOUR BELOVED PETS. read more

I took my children to get their first hamster from here a female chinese dwarf hamster to be exact, which their minimum life span is 2yrs at the most. Dusty did not even make it a year because of the negligence of PetCo failing to properly care for their hamster litter. This was before their "30 day return" policy that Dusty came down with mites, yes we could have returned her but PetCo fails to realize that people, especially children grow an attachment with their pets in a short amount of time. + read more

I buy my dog food here every month. I buy a food suggested by a sales associate that was higher grade than my current food but lower priced. His knowledge was helpful for this new big dog owner. I have used grooming services and appreciate the quick turn around when all I need is nail trimming. I have never had a negative experience and appreciate a knowledgeable staff in a convenient location. read more