Think emotionally scarring a dog is impossible? Think again!…read more These people SHAVED our Cavalier King Charles Spaniels, despite explicit instructions to keep their fur long. I'm not sure what the groomers did to them, but they were so traumatized they were shaking. When they got home they kept barking at nothing, and looked so frightened. They weren't back to normal for months. We went there many times before this, and had mediocre experiences. But this was beyond mortifying. I can't believe groomers could treat our dogs like that, let alone how they treated my mother. The groomers refused to refund our money, and said horrifying things to my mother. She was in tears after their conversation. It was a heinous experience. Edit: In response to the owner, that's simply untrue. They were groomed 6 WEEKS before, and while they were matted, it certainly didn't warrant shaving them down to their skin. But even if that were true, the way you treated my mother, yelling at her, and treating her like an animal(or how you clearly treat animals..), is beyond reproach.

My sister already reviewed this place, but I have to reiterate her sentiments…read more As Joy P. noted, my family had used this groomer more than once. We had never been thrilled, but there was one groomer we liked who was mysteriously fired the day before we brought our dogs in. My mother was VERY specific with what she wanted--keep their fur long, let her know if there are any problems. Not only did they ignore her instructions and SHAVE all three of our dogs, but THEY CHARGED HER EXTRA for "detangling mats," which was ridiculous, because obviously they didn't do any such thing, they just shaved them off. They pressured my mom to pay before she saw the dogs (which she did, never imagining they would have gone against her explicit instructions). She was shocked when she saw them, to the point of tears. The people at "Pampered Pup" had the audacity to defend what they did, and didn't offer her any kind of refund. Rude. Completely inept. And, beyond all that, our dogs now shake and whine any time they fear they may be taken to the groomers. DO NOT GO HERE.

The entire staff is so nice. Seems they love all of the dogs that come into the facility. Very…read morehelpful and flexible.

Sue and Katie groomed my big black dog, Dingo. By her name, you can guess that she is a little…read morewild and quite hairy, and maybe not trained...at all. I took a chance and brought her in, in the back of my pick-up truck. I brought her in on a rope as she was panting and trying to run away. Sue took the rope and got a treat and somehow kept her fingers, and Dingo was all in her hands. When I picked her up, she had a striped bandanna on, smelt like strawberries and she no longer had long wild claws, but short tamed paws, and she wasn't even barking! Oh and she was shiny, I knew she was black but I'd only seen her with a brown tint...which now I know was dirt. I never knew she had a shiny coat under that mess. Katie had given her a stress reliever, massage bath and she relaxed and I guess enjoyed her day at the spa..so much for being a Dingo... I highly recommend Pet Services for your pets grooming needs - the price was great and the service was excellent. Thank you Sue and Katie! Once I can wrangle Dingo up again, we will be back for you to do your magic.

I would not recommend this place at all. They have no customer service skills. They come off very…read moreabrupt and try to turn it around and say your the one who is rude. We have gone their before with 2 dogs and both times there was a run around about not having one of our dog's vet information (when clearly they had it because they would have not performed any past services if they had not) and very quick to tell us than we need to cancel the upcoming appt. without wanting giving us a chance to call back with the update information required. When I called back to let to ask them what their email address was so that I could resend it (again) and asked them to have their paperwork updated so we wouldn't continue the same issues, they got very defensive saying that it was me who was rude. The conversation did escalate and I am so happy that we are now going to another place. As much as we would like to support small businesses, the downside is this place feels like they can treat people anyway they like. My mother says the older lady is nice, but the young one who I had the displeasure of speaking too is very snotty! It's a shame the dog in question has been there at least twice within one year and they give us a hard time each time because they for whatever reason are not up to date with how they file their records. Bottomline there are too many groomers out there and in MY past experience I have always had a great experience with groomers, pet lovers are usually so nice....oh well this is on them for me writing this review. I have an appt. tomorrow @ 7am for another groomer. made the call, they asked if they were up to date on shots...yes they are...please bring with you when you bring the dogs in. Boom! Done......

I had a great experience when I used their services when it came to the grooming of my dog Minnie…read more They will even make an appointment with you to actually come to your house to groom your pet (bath, nails trimming, cutting hair, etc). They take care of both dogs and cats. The owner April, was very professional as well as excellent in the care that she took in making my dog feeling comfortable and relaxed throughout her whole experience. I know that I will definitely be using their services many more times over the coming years. I highly recommend that if you want your pet to receive the best possible treatment in their grooming and other needs that you contact April and I can honestly say that you definitely won't regret it.

Carolyn dose such a wonderful job on all my dogs she has been doing my dogs for over twenty years I…read morewill not go anywhere else she is the best at what she dose she loves all her clients and her fife baby's could not ask for more

Carolyn the Owner is very knowledgeable, she has many years of experience handling dogs. Gentle,…read moreyet authoritative. Her work ethic is quality and efficiency at a reasonable price. Call for appointment, her work space is limited. She is very popular with local pet owners once they have tried her services. She trimmed my Rottweiler's nails, he loves Carolyn.

The staff and volunteers are great. The facility is clean and safe. The naysayers here seem to…read morethink the WHS-Racine is their "cut rate" vets office. Spaying/neutering/vaccines: go see your vet. They may not answer the phone because they are all busy. And one review from m c is nothing but an outright pack of lies from 8 years ago. If you desire to adopt an animal, the WHS office nearest you is the way to go.

I've adopted 2 dogs from Racine Campus. I love my dogs!!! I also love they have vaccine clinics…read moreand other services I wish they had better communication, because no one answers the phone. They do respond to emails and voicemails though. I think they are a bit prices, but it's expensive to keep up animals, staff and facilities. I don't to the WHS whenever I can.

Walked in to see adoptable dogs 2pm in afternoon. Lady at desk says "Adoptable Dogs can't be seen…read more-too stressful for the dogs to be seen by the public. But you can see the cats" No wonder why these dogs can't find homes. Desk lady offered no alternative - just said no. Upon review of Yelp ratings seems the problem is the rude middle age woman at the front desk. Not only ruining the business but wrecking the chances of dogs to be adopted out. No wonder why the parking lot is empty. Sad. Nice building...Board of directors needs to review adoption policies and procedures.

I adopted 2 adult male cats. One of my cats is not doing well. He's been urinating frequently and…read moredrinks a lot of water. I called for advice or an appointment with the vet. Not only can't I see a vet but the staff is very rude. How can you not enjoy your job of working with animals and finding them a great home. Feeling disgusted at there attitude and lack of help. I should mention that I took him back in to be looked at in 3 weeks of adoption. Not helpful at all.

Stacey was recommended to us when the groomer we had used locally for over 2 years moved out of the…read morestate... First appointment and grooming meet all our expectations, happy we were directed to a quality, compassionate groomer in Elkhorn area.