I have had only positive experiences at the Lake Geneva Petco. The staff have been very friendly and helpful. My pickup orders have been correct and they've almost always had what I've put in my virtual cart. They also have a great selection of dog food, pet beds, and fish ;) I haven't used the grooming, but I've used the training and Miss Terri is one of the best I've used. Even during Covid, Miss Terri offered one on one training with masks, which helped me be more at ease as I take care of my 80yr old parent. read more

I have been a loyal Petco customer for probably close to a decade or longer have brought all my dogs here. I just walked in to the Petco this evening and was greeted or shall I say lack thereof a greeting by Tina. She already had the front door locked. Nothing shows welcoming a customer into the store by a locked door. Apparently it was too late for people to come into the store for Tina. She was the rudest, most condescending arrogant emotionless most horrible human that I've ever come into contact with this week. If she is the actual manager of your store, I would highly review hiring someone else with more customerservice driven with actual customerservice experience! It's clear she has zero!!! I simply came in to make a few returns as I have had to go to a prescription dog food which I pay over $100 for monthly. All the previous associates have always said if my dog doesn't like the food, I can return it at any time. Tina was the most unhelpful minimum wage customer service representative I've ever dealt with! Did I mention she was arrogant condescending? I will never be back to the store location because of Tina!! to top it off, as I was leaving, she smiled with the most condescending smile and in a very sarcastic tone, said to have a very good evening. She is the absolute worst! read more

The grooming department refused a simple walk-in nail trim despite advertising that service. The groomer would not come out, did not assess my dogs, and declined service without even looking at them. I later learned she told corporate my dogs couldn't walk--this is false. They were in a stroller because of the rain, not due to any limitation. She never evaluated them. Refusing service is one issue--misrepresenting the situation is another. This should never have required escalation. Honor your policies and be truthful. Very disappointed that someone would lie especially at her age, and that it would be a lie regarding basic animal care ( a 2 min nail trim) in a field that you work in. Shameful. read more

The store has a good selection of dog toys and is clean, including the cages for the birds and other little critters. The staff seems friendly and helpful. But when we went to check out, they told us that they didn't accept checks. Seems kind of odd but no problem, we paid with a credit card. When the cashier was ringing us out, she asked if we'd like a plastic bag for an extra 10 cents. You've got to be kidding!! If a company or store has to pass on the expense of a cheap plastic bag to their customers, there's a problem! In response to the response from Petco... Nice try but that's not the reason your employee gave us for having to charge for the plastic bag. According to her, it has nothing to do with the environment. If this truly IS the reason, then please educate your employees. read more

I bought a dog harness L.XL it was too tight, returned for XL.XXL , smaller than the first. Third time, the charm? XxL. XXXL. Nope, still too small. Petco would only give in store credit because it returned too many times. I'm not appreciating making multiple trips and am now stuck with an instore credit when I had to drive 1/2 hour to the store and don't need anything else. My money is tight, and now I have to come up with yet another $40+ to get a harness from somewhere else. Thanks for nothing, petco! read more

Nice selection of pet products, nicely organized making it easy to find what you are looking for. Employees were polite and helpful read more

I've been coming here for almost 3 years. My shorkie would always get groomed with Angel. And she always did fantastic, always so sweet to my little fur baby. Angel would give us a Christmas present made with her own hands. But now she doesn't work there and I miss her terribly. She always groomed my baby so well. I wish I knew where she works now cuz I would definitely wish to continue bringing my dogs to her. The other girls there are rude and don't do that well of a job. I heard one girl yelling at a pup because the pup shouted a loud cry I'm pretty sure she hurt him while cutting his nails. I don't think I will be returning because I do not feel comfortable leaving my dogs to get groomed by any one that is not Angel :( read more

During my recent visit there was a different person than normal that cut my dogs nails. He likes reassurance when he's getting them done. Working with dogs on a daily basis, you think they would be more patient. The person continually yelled at my dog and told him to f'ing calm down. Then when he tried to calm the person down with kisses, they told him that they didn't want his f'ing kisses. I walked over and said to give me my dog and went to the leader to file a complaint. I also contacted the corporate office and was supposed to receive a call back but never did. I'm sure nothing has happened. This person should NOT be working with dogs! read more

My 8 lb wonderrdog received fabulous treatment. Bathed, groomed, blueberry facial, toothbrushing, buffed nails. The nails weren't buffed quite as well as I hoped, though, as he scratched me when resisting me putting him on the ground a few days later. I figure he probably fought the trimming, as he is old and a tiny bit persnickety at times. I truly appreciated the groomer taking her time to ask and understand exactly how I wanted him trimmed: a 5, with special trimming for the brows, and beard, and his little mohawk for fun. Thanks again! read more

Store manager would not give return value amount that was printed on the receipt Of Items were purchased the day before. I shop there very offend and spend thousands of dollars at this store. They Didn't offer to make any accommodations What so ever. No customer service skills in my opinion. This happened at the Petco in Lake Geneva. I will not shop there anymore. I would recommend the store in kenosha instead. read more

Best pet store in town...but only pet store in town. Offers food, etc for almost any kind of pet...we get our dog food there along with antler pieces for him to check on. Would go here for for that...but not much else. Training / obedience area is cramped and noisy. We get our dog groomed elsewhere to a spot connected to our vet. read more

I go to this Petco at least twice a week to get food for my bearded dragon. Just about every single time I go in there they hardly have any large crickets, and you're lucky if you can find some super worms. I'm usually told that they're out of crickets or only have a small amount and to come back the following day. I've been in there 4 times this week to buy my beardie horn worms and super worms and they've been out every time. I'm now driving an extra 25 minutes to Delavan (lake Geneva is already 15 minutes from my house) to PetSmart because Petco never wants to have their reptile food stocked. I don't understand how they can sell so many reptiles without food for them. read more

Winki looked so clean and well groomed I hardly recognized him. Great job!! We will be back!