Think emotionally scarring a dog is impossible? Think again!…read more These people SHAVED our Cavalier King Charles Spaniels, despite explicit instructions to keep their fur long. I'm not sure what the groomers did to them, but they were so traumatized they were shaking. When they got home they kept barking at nothing, and looked so frightened. They weren't back to normal for months. We went there many times before this, and had mediocre experiences. But this was beyond mortifying. I can't believe groomers could treat our dogs like that, let alone how they treated my mother. The groomers refused to refund our money, and said horrifying things to my mother. She was in tears after their conversation. It was a heinous experience. Edit: In response to the owner, that's simply untrue. They were groomed 6 WEEKS before, and while they were matted, it certainly didn't warrant shaving them down to their skin. But even if that were true, the way you treated my mother, yelling at her, and treating her like an animal(or how you clearly treat animals..), is beyond reproach.

My sister already reviewed this place, but I have to reiterate her sentiments…read more As Joy P. noted, my family had used this groomer more than once. We had never been thrilled, but there was one groomer we liked who was mysteriously fired the day before we brought our dogs in. My mother was VERY specific with what she wanted--keep their fur long, let her know if there are any problems. Not only did they ignore her instructions and SHAVE all three of our dogs, but THEY CHARGED HER EXTRA for "detangling mats," which was ridiculous, because obviously they didn't do any such thing, they just shaved them off. They pressured my mom to pay before she saw the dogs (which she did, never imagining they would have gone against her explicit instructions). She was shocked when she saw them, to the point of tears. The people at "Pampered Pup" had the audacity to defend what they did, and didn't offer her any kind of refund. Rude. Completely inept. And, beyond all that, our dogs now shake and whine any time they fear they may be taken to the groomers. DO NOT GO HERE.

I had a great experience when I used their services when it came to the grooming of my dog Minnie…read more They will even make an appointment with you to actually come to your house to groom your pet (bath, nails trimming, cutting hair, etc). They take care of both dogs and cats. The owner April, was very professional as well as excellent in the care that she took in making my dog feeling comfortable and relaxed throughout her whole experience. I know that I will definitely be using their services many more times over the coming years. I highly recommend that if you want your pet to receive the best possible treatment in their grooming and other needs that you contact April and I can honestly say that you definitely won't regret it.

If I could give more stars I would. Megan is an amazing groomer! Our dog loves going to see her and…read moreshe takes such good care of him. She has great attention to detail and shows an immense amount of compassion for our fur baby. The Grooming Lab is a very clean facility and uses high quality products. If you are looking for a small business that takes pride in taking care of your pets I would highly recommend going to see Megan! Thank you so much, you have a lifelong customer in us!

Stacey was recommended to us when the groomer we had used locally for over 2 years moved out of the…read morestate... First appointment and grooming meet all our expectations, happy we were directed to a quality, compassionate groomer in Elkhorn area.

Dog City provides a fun day of play or a fun vacation spot for our pup while we are away. It is…read moreclear they provide loving, individualized care to all the pups. Our Haley runs to the door upon arrival and comes home exhausted but happy. Dog City gives us great peace of mind when we need to leave Haley in their care. Thank you for providing such a wonderful spot for the pups in this community!!!

Book them, you won't regret it!…read more Our dog had her first boarding stay and it was a long one. I loved that I could check the live streaming cameras to see how she was doing and I even emailed them for updates. They were responsive and took great care of Remi. We recommended this kennel to our friends and we'll be using them again in the future. The report card & photos were a nice touch as well. Thanks for taking care of our pup! Remi is relaxing after all the play time!

It was a rare occasion when we needed someone to watch our three legged Doodle while we were out of…read moretown for an extended weekend. We had never used a kennel before, and were a little apprehensive due to our lack of experience. However, my daughter was very familiar with Sundance and highly recommended it. So, we decided to give it a try. I reached out and got a quick response. After confirming the dates I was looking for, they were clear in their communication with rates, what was needed (up to date Rabies, Distemper and Bordetella vaccines) and what was available (food, walks, playtime and medical administering). Dogs have their own "runs" with indoor and outdoor spaces and comforts from home are welcome (your own food, treats and toys). Morning and late afternoon hours are available for drop offs, which is very convenient. We added 3 walks a day and 3 playtime sessions. The outdoor time really helped our tripod acclimate to her new surroundings, even though she was a bit timid at first. The staff was very understanding of our initial concerns, and very reassuring. They took good care of her, making sure to keep an eye out and give us up dates. If you've never used a kennel before, Sundance is a great place to start. Friendly and knowledgeable staff, well kept grounds and immaculate kennels. I'm happy we found a kennel we can trust!

Lola our Terrier/ Chi. only knew shelters when we adopted her, while she had warmed up to a few…read moredogs & neighbors she was still very scared and anxious. We had our sons out of town wedding to attend to and NEEDED boarding for Lola. Stacey and the staff were so caring and kind to Our Lola! I love the in & out kennel set up for each dog so they can get sun & fresh air on their time/ terms during the day. We thought extra cuddle time would be impossible but Stacey proved us wrong & connected with Lola! truly amazing!! We already booked another boarding date For Lola! Thank You Sundance Kennels!! Kelly McCormack

I completely agree with Tammy L. I had complete faith and trust in Dr. Benzon and Dr. Benstead…read morebefore him. The new owners are not the same at all. They don't have the compassion and caring hearts that Dr Benzon and Dr. Benstead have. When It was sold, I swore I'd keep going there as long as Dr. Benzon was still on staff. And, if I could be assured my dogs would see him every time, I would still be taking them there. But, the new ower and vets seem like they only care about the money. My dog has been sent elsewhere twice in an emergency. Dr. Benzon would never have done that. And, I would have given him a five star rating. I still do give HIM a five star rating.

I wouldn't take any animal with a heartbeat to this place now. It used to be wonderful before they…read moresold and the new owners took over. Dr. Benzon was amazing and one of a kind. The staff now are heartless, have zero compassion, and totally incompetent. If you have a larger dog watch drug dosages. They have no idea how to calculate them. Their error almost killed our dog and they took zero responsibility. After spending 4 days in the ICU at an emergency vet hospital and $10,000 later they saved him. Which at first they didn't think he would make it through. The hospital told us the dosage was way too much for our dog. I wouldn't give any stars but I had to give 1 for this pathetic place.

I've been going to Lake Geneva Animal Hospital for over 20 years and trust them with my fur baby's…read more100%+. I have had many dogs/cats over the years, and the Vets and staff have always been there to answer any questions or concerns. I wouldn't take the loves of my life to any other Vet. I've seen many changes over the years and love the newer generation of young vets joining the practice like Dr. Lexi!! I don't want to leave out the techs and office staff who are also amazing. Thanks for all you have done for me and my fur babies over the years.

Killed my Shih-Tzu who was 100% healthy with the owner Scott promising he was going to be there and…read morewasn't. They are liars and killers. I know several people in Lake Geneva who have lost healthy dogs to this hospitals incompetence. You know they killed your dog when they offer to pay for everything. They are lucky I didn't sue when it happened. I should have because they don't deserve a business. I know which location you guys are - don't try acting like it wasn't there that this happened. Our family has had a home on Lake Geneva since the mid 80's. I watched your location get built - how dare you try to act like it was elsewhere.