I purchased a used garbage truck from TLG Peterbilt as a startup business owner. From the day I picked up the truck, I had concerns that something wasn't right. As someone new to the industry, I put my trust in TLG Peterbilt and Gabe, the salesman who handled the sale, believing they would help me find a reliable truck that would allow my business to succeed. Almost immediately, the steering gearbox was leaking, and I pointed it out as soon as I arrived and looked over the truck. The hydraulic hoses were leaking as well. To their credit, TLG Peterbilt paid for the replacement gearbox, but I was responsible for the labor and time required to install it. Shortly afterward, I discovered the brake lights did not work properly. After a lengthy struggle, they eventually purchased the electrical parts needed for the repair, but I still had to spend countless hours tracing wiring issues and making the repairs myself. As a first-time garbage truck owner, I did not initially recognize that the rough starting condition was a sign of a much larger problem. Because I was only operating the truck a few hours each week while building my customer base, it took time to identify the issue. I have since learned that the truck appears to have a failing head gasket, but that problem is being caused by a sunken cylinder liner. That is a major engine issue that likely existed long before I purchased the truck and is far more than just a head gasket repair cost. TLG Peterbilt's website states, "Our business depends on your business." Unfortunately, my experience has not reflected that promise. They knew from the beginning that I was starting a new sanitation business and that my livelihood depended on having dependable equipment. Instead, I ended up with a truck that has experienced serious issues from the start. For an established company, a major engine repair may be a setback. For a startup business, it can be devastating. Between repairs, downtime, lost productivity, and the possibility of a costly repair to address the sunken cylinder liner and head gasket issue, I am now facing expenses that may be more than my new business can absorb. I appreciate that TLG Peterbilt assisted with some parts along the way, but I cannot ignore the fact that the truck had multiple significant problems almost immediately after purchase. I trusted their experience and expertise when making this investment, and I am deeply disappointed with the outcome. I hope sharing my experience helps other small business owners ask more questions, get independent inspections, and carefully evaluate any used truck before making such an important purchase. read more

Had such a great experience. Disclaimer! Im a girl and don't know shit about trucks. Came in to purchase parts for engine. The guy behind the counter was awesome. Advised us that sometimes, specific to our issue, you don't need a new part, you can cut the part before. Again, I'm a girl. I don't know and I don't care. But husband knows, husband cares. So, the $200+ part, got to be returned the next day. Thank you very much. But that's not the best part. Dana gave me, yes, GAVE me an armrest for my seat! OMG. How freaking awesome. Great people here! read more

Peterbilt of Springfield can suck my ass. Their piss poor mechanics and sloppy workmanship caused me to sit at a truckstop waiting to get their inefficiency reworked.thus has caused me to lose thousands of dollars as a result. I bet I could have done the work myself fir far less than the over $9000.00 they charged me for their ineptitude read more

Definitely in the top 5 worst peterbilt shops in the entire country. I am currently leasing a 579 epiq from TLG through Wilson. Every time I bring the truck in for service or repairs, the job is never completed. I have to take several days off for incompetence. Now I'm in raphine Virginia having a chassis wire harness replaced in the middle of nowhere. This ties into TLG Springfield not listening or completing work orders. Over $1,000 for hotel and zero Uber, lyft, or even caveman taxi service here. Had TLG done the job correctly the first couple of times, Hell, they might have diagnosed this correctly. ..... read more

We flew out from California to Missouri exactly a month ago to pick up our truck from this location. The sales rep we worked with was out of another location, David A. Johns from Indiana branch. First off, he was an AMAZING person to work with. He was very communicative, addressed all of our questions, worked with this location to making sure all documents were ready for us upon arrival because we wanted to drive out back to California as soon as possible. However.... upon arrival, we waited nearly 4 hours to be seen and then another hour for the branch to locate paperwork although it was sent to them a couple days by David A. Johns prior to our arrival. Despite the long wait time, Josh who met with us took care of us and made it all worth it. Driving back to California in our new Peterbilt 579 with 80" sleeper, premium interiors and all the amenities we could want in a truck was so worth it. We will definitely be coming back here for our future trucks. THANK YOU DAVID AND JOSH! read more