I definitely would not recommend this Mazda dealership at reliable imports Springfield, Mo. it has…read morebeen much frustration from the beginning. I bought a Mazda there in 2024 and from the beginning until now it has been nothing but frustration when I bought it I was not told the correct information then when I went to sign the papers They were going to charge me more and not agreeing with what I had been told that would be included in the deal which was free oil changes and free Zack tax until 60,000 miles. They also screwed up my warranty and I had to get that straightened out which was extremely frustrating! As I go for my six month maintenance. The Zac tak was put in the computer, but the oil changes were not. I have to tell them each time and they do not believe me I have since moved but still go to Springfield for my maintenance. I do have that paperwork at my new residence. However, I do not think I should have to find it. It is still packed but the main problem is every six months when I go in they have a new manager in the service center, big turnover! and I have to go through the same issue over and over and over it is like pulling teeth. Sometimes they are nice sometimes they are not this last time The new manager was nice but who knows how long he is going to be there. Of course he did not believe me. I am always told " I will look into this " and let you when you return. Which NEVER happens! I decided I would do a survey after this last time and I gave them 1's because I feel like I am being called a liar and they do not believe me. So much caous & frustration. I am always told we will check into it, but they never check into it. I did receive a phone call from Shea, who handles the surveys. I went through the entire situation with her. She talked to her boss, and they agreed they would refund my money for for oil changes and put everything in the computer going forward. I did tell them I would not redo the survey until I receive the check but I would redo the survey with 9's I never give tens. They agreed. The check was sent out unfortunately FedEx delivered to the wrong front porch. When I told them they did not believe me. They said it was delivered to the address sent. It was not they sent me a picture of the front porch. I sent them a picture of my front porch. It was not delivered to the correct front porch. I told them they need to call FedEx and get it straightened out, but that was not my front porch. I just felt like I was being called a liar again. I then received an email telling me after I redo the survey they would reissue the check and send it via regular mail. I refuse to do that. This is not my fault that was the deal from the beginning when I receive the check I will re-do the survey. All they have to do is get a hold of FedEx. I told them to put a stop payment on the check because that was not my front porch. I was very honest, but now they are not wanting to do the work and reissue the check I am done with reliable imports Mazda. I will be leaving more reviews in other places. This has been nothing but a big frustration since the day I bought it!! I know there are those that have had good experiences, which is great for them, however, before my review, they are rated a 2.5 which is not very good so there obviously has been others who are frustrated with this dealership. Again go somewhere else I do not recommend this Mazda dealership.!!

I bought a used 2016 Mazda CX-5 just under 88k miles from this dealership 4 months ago, and I've…read moreonly put a few thousand miles on it so far. A few months after purchase, I noticed a slight whine, which I wasn't initially worried about, assuming it was a belt or something that could hold off until the first oil change interval since the dealership had just done a maintenance inspection. However, the noise increased drastically over the next 6-8 weeks, so I brought it into my trusted shop to see what was going on, and they found the transmission oil to be almost completely empty with metal shavings floating within, despite there being a dipstick to easily check the fluid level and no leaks coming from the transmission. They put two entire quarts of genuine Mazda transmission fluid in it to try and salvage the transmission, but it was apparent that a full replacement would still be the next step. Against their own best interest, they recommended I tell the dealership what had happened due to the clear oversight that had taken place at their service department in selling a car to me that was already low on transmission fluid. After days of me insisting that I won't be paying a diagnostic fee for them to look into an issue they caused and my car just sitting on their lot, this morning, I got a call stating that they had looked into the issue and agreed that the transmission would need replaced, but that because it's out of warranty, they couldn't do anything. When I made it clear this wasn't acceptable considering the circumstances, they stated that a manager would give me a call. I had had 6+ interactions with their staff over 5 business days, just to get to this point, with little more being done than them acknowledging what I already knew. A few hours ago, I received a call from Robert, who spoke as if he had no prior knowledge of this issue. I directly asked if he had been briefed on the matter, since at this point I was tired of restating my situation to each member of staff, and I assumed that any manager worth their salt would come prepared with an understanding of the issue and be ready to resolve it, but it's clear now that his feigning ignorance was just a tactic, and this was, hands-down, the most unprofessional interaction I've ever had with management at any business. Robert made it clear that it was my fault for not returning the car immediately after hearing the slightest whine two months ago, and that since another shop had "opened it up" and "put the wrong fluid in it," (my shop ordered genuine fluid directly from them, though Robert was not open to hearing this or allowing me to prove it, since there's seemingly no point) they weren't liable in any way, that I was making "assumptions," and he "wouldn't entertain them." Robert also asked that I "don't interrupt him" since he had "not done so to me," even though I assured him he had several times during our conversation. He immediately raised his voice and said he would call me back the next day with prices, implying they wouldn't be able to "help much," to which I responded that I believe they are responsible for replacing it for free (since I refuse to financially subsidize their mistake), and he told me "that's not gonna happen," and wished me "a good evening." I told the service manager at the very beginning of this, "if I'm going to pay $5,000 (a third of the price I paid for the vehicle) to get my transmission replaced, I will have it done at my shop" because I trust them, and I just "want this made right" by the dealership. Robert seems to be in disbelief that I don't trust their staff, but after taking the vehicle to my trusted shop and them insisting I visit the dealership against their own best interest due to clear negligence by their service department, I have every reason not to. I have even less reason now after seeing how they conduct themselves at various levels. I've been respectful through this entire process and have been met with nothing but condescension and immaturity. While I was already planning never to return (for obvious reasons), my sister is looking to buy a Mazda soon, and I'll make sure she doesn't purchase one here. I'll also be sure to steer all business I possibly can away from this dealership in the future. Extremely disappointed. [UPDATE] They responded, asking me to email Robert to continue the conversation. I have too much self-respect to continue the conversation with Robert any further after how he spoke to me yesterday. His short-sightedness saved your dealership a few thousand in the short term and cost you tens of thousands in the long term. Keep up the great work!

Warning, they now have new software that will charge you 3 percent if you use a credit card. Bring…read morecash or a check, or find another dealership. I've chosen the last option.

If I could give Reliable Subaru zero stars, I would. Dealing…read morewith this dealership has been an absolute nightmare. I spent nearly three weeks in constant contact with a sales rep named Ace, waiting for a Subaru Outback Limited to arrive. I explicitly told him what I wanted, and he promised me-multiple times -that he would notify me the second it landed so could buy it. Because I trusted his word, I spent three weeks paying out of pocket to Uber to work every single day, just waiting on this car. I called at 10:30 AM today to check in yet again, only to find out it arrived yesterday and wasn't even on the floor yet. I rushed over and was there by noon, only to find out they were letting someone else look at it. Even though these people had put zero money down and filled out zero paperwork, the used car manager, Joey, refused to let me buy the vehicle. He chose to sell the car right out from under me to a walk-in, completely violating the agreement and disregarding the three weeks of loyalty, patience, and constant communication I put in. Ace completely lied to me, and Joey showed that this management team has zero ethics, zero accountability, and treats people like absolute garbage. They do not care about you, your time, or your situation-they only care about a quick buck. Go literally anywhere else in Missouri if you want to be treated with basic human decency. They are completely untrustworthy.

I swung by to get a small tool kit for my SUV. I had not been able to find one at Lowes, The Home…read moreDepot or on Amazon which suited my needs because all they carried were 160 plus piece mechanics tool kits. I just needed something smaller for basic repairs. O'Reilly actually had five or six of these kits in various sizes, all of which suited my needs perfectly. It was pretty impressive that I could find what I wanted here after days of scouring the big box stores and Amazon without any luck.

Came in today with a battery issue. Andrew was really nice and helpful, as he checked the battery…read moreand realized it was a connection issue. Bought a new part and he replaced it and I'm on the road again.

I have been to many, many Autozone stores. I generally have good experiences. This was another good…read moreexperience. I was passing by and needed something on the spot, they fulfilled my needs. That's all I can ask.

I see three really nice reviews about the customer service here. But for some reason did not…read morereceive it myself. No hello when I came in then when I needed to check out I stood there for 2 or 3 mins and didn't see a soul. Finally an employee came in and I asked if I could get some service. The managers came off as to cool for school i was not impressed. I won't be back to this location.

I'm in a walker. While my brother bought my hot dog and soda, I waited in the snack area. A…read moregentleman in a sport coat wiped down the tray at the drink dispenser. I asked a clerk about the menu and he was more than helpful. Food was great. AND I was super delighted to find soft serve strawberry ice cream. I will be back.

With a week at the Airbnb coming up, we stopped into the Springfield Costco for a shop. Clean,…read moreorganized and yes, very well stocked with all the usual goodies we've come to expect from Costco. I found a few things in canned and frozen that came with us today. Checkout was easy on a late Sunday afternoon. Surprisingly no crowd at the checkout at this time. [Review 294 of 2025 - 417 in Missouri - 23857 overall]

I was on the final leg of a 4500 mile trip returning home. My rear driveshaft U joint broke taking…read moreout the joint mounts on the driveshaft. I was lucky enough to find Power Train Industries on East Rockhurst st. I called and brought my driveshaft to them. I was helped by Rick. After explaining I was traveling and hoped they could fix it and if it could be repaired I also needed it back as soon as possible. They not only cut off the broken end of the driveshaft, replaced and welded the new end, balanced and replaced both U joints then called me in an hour and a half to tell me it was ready. When I received the call I thought they had called to say it wasn't repairable. Talk about a fast turnaround! When you find a shop that goes so far to help someone out it really makes your day. I'll also add that the cost was less than a used drive shaft. (If one could be located). Thank you Rick. Kip Compton

From the owner: Powertrain Industries is the countries #1 aftermarket driveshaft manufacturer. We specialize in…read morerebuilding and building new driveshafts for all makes all models. Driveshaft Balancing Driveshaft Shortening and Lengthening Component Replacement Vibration Analysis Agricultural Driveshafts Aluminum Driveshafts Custom Driveshafts Industrial Driveshafts Limousine Driveshafts PTO Driveshafts