Trash company, promting a maintenance plan but can never follow through with an appointment.

Their buy one get one free is a scam. If you call any of other shops they will get the same type of units installed for the same price as the buy one get one free lie. Also, the maintenance is impossible to get scheduled with their "flex" scheduling. read more

I had a standing appointment with Peterman Brothers for my annual AC and furnace service--and thank goodness I did! Just days before my appointment, my AC completely went out, leaving me without my precious cool air. I endured the heat until my scheduled visit, and when I say their customer service was *impeccable*, I truly mean it. Aaron arrived **early**, which was a great surprise! He respectfully waited until I was ready, showing the kind of professionalism that's rare to find. After I explained the situation, he got right to work, diagnosed the issue within **10 minutes**, and--best of all--it was fully covered under warranty! Now, my house feels *ice cold*, and I couldn't be happier. Great job, Peterman Brothers! Give Aaron a well-earned pat on the back--service professionals like him are exactly what this industry needs. read more

Terrible value. Their commitments were not kept. I asked for the same technicians that handled the equipment initially on the estimate, nope- they apparently move people around as they desire based upon proximity, not familiarity with the equipment with the customer. Ultimately, I was forced to cancel. However after two months they continue to bill my credit card number. I've made three phone calls and not gotten through. Nor did they return phone calls through their "priority ranking" Will be forced to drive to Lafayette, Indiana from Indianapolis to get this resolved The online chat is worthless read more

Made appointment with this company twice. Live out of state and have to travel 2.5 hrs each way and they bumped me twice shortly before they were due to come. Was told they would mark the appointment that it cannot be bumped a 2nd time but apparently no notation was made. I would rate them negative number if that was available. They will not give any pricing over the phone. Stay clear of them. read more

I had a garbage disposal improperly installed that started leaking immediately although I didn't know it until I had to order replacement two years later - it ruined the cabinet under it. New installer found the bolts that were never used two years later when I had to replace it - I was charged $800 for a disposal that was not installed right. I have given photos and information to Peterman and waiting for response. If they make it right, I would be happy to post a new review. read more

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On 10/23 I called to schedule an appointment for an electrician to look at a GFCI outlet that keeps shutting off. The earliest they could schedule was 11/4 (today). I took the appointment. They could not give me a specific time that they would arrive for the appointment; anywhere from 8-5. I took the day off from work so I could be available when they showed up. At 4:15 PM when I had not heard anything I called. I was assured that someone would be at my home between 4:30 and 6:30 PM. At 6:30 PM they called and asked if I could reschedule for Wednesday. Not a chance. I already took a full day off. I let them know that I would call another electrician. They said, "then you are cancelling the appointment?" How do I cancel an appointment that they did not show for? Over the 6 years I have owned this house I have paid thousands of dollars to this company for a new AC, water heater, furnace, and sewer lines. I am also a member of their customer service team"club" ( I forget what they call it, but I pay for it). The manner in which they handled this and the disregard they showed me as a longtime customer is egregious. They did not even apologize. Stay away from Peterman. read more

I have used this company for a couple years now. They have done some major damage to my home. That they feel is not there fault. I called a few weeks ago to get the A/C unit services before the warm weather starts. Guy was an hour and half late. He messed with the outside unit I asked if he was gonna check filters he told me it wasn't part of his job requirement and was rude about it. I called the office to let them know how I was treated and the job wasn't finished. A few hours later they called and said they would no longer service my A/C after they installed it just 2 years ago. Don't let these people scam you like they scammed us read more

I am fairly conflicted on how I feel about Peterman Heating and Cooling now Peterman Brothers. I have used them multiple times over the last few years. Initially I called them as my AC was out and they came out and found that it was the capacitor. They didn't have the correct one my unit needed in stock, so the tech offered that he could wire two together that would "work". If I wanted the correct part, it would cost an additional $100 dollars just to order it, plus the cost of the part. The next time I had an AC problem, I called them again and the gentleman fixed the problem and offered me to join their membership program. The pricing is fair and it includes two check ups a year. He also told me that they do not charge a $100 fee to order in parts as the previous tech had told me. Yesterday was my first check up. The gentleman they sent was very nice and said my condenser might need more coolant, but he wasn't sure they would need to send out a repair technician, he was only a maintenance technician. So today another very nice employee came and checked my unit and said yes, in fact it could use additional coolant, and he gave me the price. I was quite shocked by the price, and looked up online the typical pricing for the type of coolant that I needed and it was a third of what I was being quoted. As I don't believe everything I read online, I called another HVAC company for a quote and they about a fourth of the price per pound. So there it is. Very nice service people, super duper over priced on coolant even if you are a member of their service plan and that was with my discount :( read more

I had the Peterman Bros. come and look at the HVAC system and they/guy wanted to charge me $13,000 for a whole new system. My local guy comes out and fix it for less than $100 dollars! Never again will I have The Peterman Bros. come to my home again. I looked up a new HVAC system for $4000. read more

I came to visit my 2 Senior Citizen, Disabled Parents & for the past week, their BRAND NEW Peterman Air Conditioner hasn't been able to get our house to cool, as a matter of fact it is cooler outside than it is in their house right now. They talked my poor Mother into FIXING it's BROKEN coil!? As a better option to waiting another week till they could get another NEW REPLACEMENT!!! They came out this morning to put in a new coil & supposedly fixed our brand new air conditioner & 12 hours later it is still 76 in our house! WTF? They came out to try to fix yesterday, it took all day & night to cool off. We can't get it any cooler than 72 & had it set on 72... but it went up to 74. So we are convinced it still isn't working properly read more

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If I could give zero stars I would. . .They tried to sell me a completely new furnace AND central air conditioning system - with an estimated cost of $12K-$15K - when all I needed was a simple replacement of a pipe. No matter what their motto is, Peterman doesn't know the meaning of "5-Star Customer Service". So, check this out, Peterman: we called another HVAC company. They came out the very next day, identified the problem, and charged us $100.00 to fix it. Now, that's 5-Star Service! read more

Hired Peterman Brothers to unclog a sump pump drain with roots growing in it. $935 later the drain is still clogged and nothing was fixed. We were hoodwinked, crappy way to do business. read more

They are liars and salesman. They are not adept at any job they say . They will seel there own mother. They purposely did wiring wrong because I didn't want to buy what they told me was wrong. read more

I live in a double-wide and was having trouble with my water heater. I thought of them 1st and called to see if I could schedule a service call. While speaking with the receptionist, once she found out what type of home I had she said the following: " Peterman maintains a 5 star rating, and since we haven't worked on many houses like yours, they wouldn't want to chance their ratings dropping". I hung up and called Summers , they came within 2 hours and helped. Needless to say, Peterman will never get any business from me. read more

Stay away from this company if at all possible. Our AC went out so we were desperate. After receiving a $1111 bill I asked for a breakdown on labor and materials. The labor was a lump sum amount ($511). I asked what the hourly rate was and the girl said it is per job and she would not give me their rates. This is a service call so there is no reason why this can't be converted to an hourly rate. Also after further review of the invoice they are charging a 28% markup. This company is running a racket. Find someone else if you are able to. read more

Used for plumbing services in April 2022. Do yourself a favor and get multiple quotes before committing to Peterman Brothers. The quote I received from Peterman Brothers was $18k+ more than the plumber I ended up choosing. Peterman Brothers also caused damage to my home, which had to be repaired by other companies. In April 2022, I paid $317 for them to inspect a clogged sewage line. While roto-rooting, Peterman Brothers broke the sewage line in my crawl space. I was not informed of this, but discovered it a day later when a service member from another company was at my home. (Luckily, I have photos of before and after, showing Peterman Brothers negligent work.) When I informed Peterman Brothers of their wrongdoing, they said I would be charged service fee + materials/labor for them to return to my house. In addition, Peterman Brothers quoted me up to $20,000 to repair sewage lines in my yard that were clogged by tree roots. They told me that if I compared this quote with other companies, it would be like "comparing Walmart to Meijer" and that I would find similar pricing. They felt pushy to have me commit to them on the spot. I'm glad I followed my gut to get a second opinion, because the next company quoted me $2,500, and did incredible work. Due to the sewage line that Peterman Brothers broke, and did not inform me of, I now require crawl space remediation and also had to pay a different plumber to come and correct Peterman Brothers' shoddy work. Following Peterman's visit to my home, I struggled to make contact with their customer service department. More than a week later, I was informed that they could either refund my visit OR pay the $800 I was quoted for crawl space remediation. I was disappointed to not have BOTH made right by Peterman Brothers. Save yourself the time, energy, and money, and choose a different company for plumbing services. read more

Had a shutoff valve for a toilet replaced. $351. Are they crazy, it took him 35min from start to finish. I feel this was price gouging. $85 for a trip charge, but I supposedly got that back with the repair. This is the first time I have used Peterman and it will be the last. I honestly feel I should have gotten a much better price. I did give them a star for showing up on time and one for fixing it right. read more

If there was a way to give less than one star this would definitely be given. We had a brand new heater and A/C installed last month (spent a small fortune as well). A few hours after the install we noticed water in our garage and then in our basement. The installer had moved our drain line for our water softener and when it ran it's drain cycle like it does daily it flooded our garage and FINISHED basement. We are now almost 30 days from install and our basement still has carpet ripped up, trim off the walls and an entire area that is unable to be used. We have called customer service NUMEROUS times and have NEVER RECEIVED A CALL BACK. Even after asking to speak to an owner. Oh, and the installer also turned off the water supply to our water heater (which there was no reason why it should have been turned off) so we also had no hot water for 2-3 days either, before another tech finally came out and figured that out. Their customer service department is a joke and we have never been contacted about our issues or offered any sort of compensation for our troubles. DO NOT USE THIS COMPANY!!!! read more

I had a clog in my drain and gave this company a try. The whole process was a breeze and super cheap. Nichole showed up right on time, was super friendly, and very informative of the issue I had. She was absolutely amazing! Will recommending peterman bros to anyone! read more

Tech tried to sell me on items that did not need repair. Notified office and sent two other techs. Estimate went from 3k to 1200.00. Nice guys but...asked to check and change all hot and cold water connections to sinks that needed it. When I went to replace kitchen sink the connectors were seized up. It's amazing you get many text messages asking how things went after the job but when you call and to let them know the job was not done completely you get no replies. Pretty much think they try to scam you. And no customer service. But will definitely come out and sell you the farm. read more

I gave these guys a few chances and they are either incompetent or blatantly dishonest. My house is almost 100 years old on a WL city lot. A couple years ago, I called them for a blockage in the main drain line that runs to the street. They immediately wanted to sign me up for their "subscription service" which is a monthly fee for certain basic annual services. They said it included free annual visual inspections (snake camera) as well as flat-rate clog service ($50 I think). It was Friday, they could come right out, and I had a trip to China on Sunday, so I said I would give them a try and signed up. They promptly came out, put the camera down and found some roots and said it would be $20,000 to excavate and replace the blocked section of main drain line. Now, I've lived all over the country and done a lot of remodeling to my houses and for our small lot, this seemed exorbitant. Plus, the tree had been cut down a year earlier and the stump removed so the roots were probably dying and we were planning major remodeling of the driveway, so I figured this could wait. I told them I was leaving for a week-long trip to China on Sunday and needed the clog cleared, so I told them to just take care of the clog now and we'd decide on the drain line later. They agreed and worked on it for awhile, but gosh! They told me they went out 40 feet but it was just too tough of a clog! They couldn't clear it and they left! Some detail: there is a cleanout next to the washing machine in the basement right where the main line leaves the house and there was standing water in that pipe that you could see (with the cover off). That means water was not leaving the house, but it was not to the point of overflowing the basement drains. Yet, it was certainly close to having raw sewage back up into the house! They knew this and they knew I was leaving for a week-long trip to China and the main line was blocked. This was a time bomb. On Saturday, I rented a power plumber snake for $50. I had never used one before, but wanted to see if they were telling me the truth. The snake has 8-foot sections and I started running it out the main drain line from the same clean-out they had tried to use. On the 4th section of snake (between 24 and 32 feet), I ran into some serious resistance, but I got the snake through it and by the time all 32 feet of the snake was down the line, the standing water in the drain pipe had flushed out and it was clear sailing. I ran the snake all the way out to 80 feet, with no other blockages! Remember: they told me they went out 40 feet and just couldn't get the clog cleared. That was clearly not true. More importantly, I had never used a power plumber's snake before in my life and this took me an hour-and-a-half from start to finish. It had multiple tips and I didn't know what tip to use and had to pull the entire snake out to change tips. if an amateur can do it in an hour-and-a-half, I think a professional could have done it in 30 minutes. (I'd post the pictures, but the spray of human feces on the side of the washer/dryer is not pretty!) So, I think they deliberately left the clog, knowing my wife would have to call a few days later with sewage in the basement and nothing but the exorbitantly high $20,000 bill to replace the line! By the way, it has been a couple years and no problems since... ...except the furnace. After my trip to China, I called them up and talked to management and told them of my experience. I told them it was appalling that their guys left standing water in the main drain line and lied to me about going out 40 feet. I also told them I thought the $20K quote was ridiculous and that I was watching them. But I did not cancel my "subscription." The "subscription" covered not just plumbing, but HVAC, as well. They came out to annually inspect the heating and cooling. This past winter, they came out and told me the heat exchanger was cracked and it was going to be another $20,000+. Well, that can happen, but I asked the tech to show me what he had found. He said that he thought we must have had problems because the "previous technician" had left the over-temperature sensor out of place. He felt that was putting stress on the heat exchanger and cracked it. So, he checked all the ducts to see if we were under-sized, but he wasn't sure. (The quote person from Peterman said they were OK.) But we have the "subscription" and the only "previous technician" that has worked on the furnace was Peterman! Hmmmm. That means it was the previous Peterman technician that either "forgot" to replace the sensor during the previous annual check-up (incompetence) or the technician deliberately left the sensor off to stress the heat exchanger and cause the crack (blatantly dishonest). In either case, the entire company seems corrupt. The plumbing technicians clearly lied about the snake out to 40 feet. The HVAC technician told me the previous technician did not assemble it correctly. STAY AWAY!! read more

We needed our ducts cleaned in our house, and we chose Peterman to do the job after seeing an ad with a coupon in a flyer we received in the mail. $650 to clean all the ducts, no limit. 2 people came to do the work. They said "you will never even know we were here", meaning that they will clean up and leave the house with everything swept up and cleaned up. Not so much. Not only did they not cover anything to keep stuff from falling on the furniture, floor, etc., they didn't do much cleaning up at all. We spent at least 2 hours cleaning up after they left. And one of them left their sweatshirt in the house. We called Customer Service to complain about the service we received. We expected to receive a partial refund since they obviously did not do the job as advertised. They offered a $25 Visa gift card.....not exactly what we expected. We won't be using them again. read more

I had Peterman put in a new A/C back in April. Wanted to wait until it had a full season under its belt. I had a great experience with them from Pat who gave me the estimate to the technician that did the install. Love my new Bryant A/C. Thanks read more

On a Sunday our sewer backed up into the basement. I called one of the "other" plumbing companies that couldn't make it to help until Monday evening. When they arrived it was a disaster! After 2 days the "other" company decided our mainline was clogged and we needed a clean out. They dug up the entire front yard only to find that the mainline was in the rear of the house!!! Then didn't call, and wouldn't answer our calls for 2 full days. They were so fired! Called Peterman and they corrected the work done by the other guys and in a very short time we had our sewer up and running. So, lesson learned. Peterman was not the cheapest but they are the best. Will be doing business with them again. Thank you for great service. read more

While their estimate was on the high side (for our bigger issue), they were fast to respond / got things running again. They were friendly & professional. Highly recommended read more

We are unhappy with the service that Peterman heating & cooling has provided. Last year, our furnace went out and we needed to replace it. We had your technicians come and look at our house and they gave us a recommendation for a new furnace and AC unit because it would be less expensive to do it together. We selected the option the professional had suggested. Shortly after the new AC being installed we noticed it not working properly. The AC would be set at 70 degrees and our house would be reading 80 degrees. We quickly had your techs come look at it and they always gave some reason why it wasn't working properly (ie: needed coolant, the filter/unit cleaned, a hole in the hosing, etc) but never actually corrected the problem. Over the past year we have had 4-5 visits with no solution. We had to buy a window AC just to help keep or cooler and even that isn't enough help. Finally the technician said we need another brand new unit that is bigger and quoted us an additional $4,800. We paid for a new AC less that year ago for already over $7,000. This is outrageous. It is not our fault the technician didn't properly quote us for what our house needed. read more

About 9 months ago, Petermans came out to service our furnace. It ended up costing almost $900. Ok fine. Im not HVAC certified. I trusted them. Signed up for the annual member fee so that we could get routin maintenance and cleaning done. They scheduled us and came out 2 days ago for routine cleaning. This was not an appointment for anything being actively wrong with the unit. Temp is holding. No weird sounds or smells. Literally just a cleaning. The technician then hands us a quote for $5063 of repairs that had to be made. And a list of parts that needed completely replaced...3 of which they had replaced 9 months ago themselves!!! And in true scam artists fashion, the list of parts that all needed replaced or repaid mentioned no prices for said parts. Just the quantity needed and a grand total of $5063 after almost $900 was deducted for member pricing. The technician used scare tactics like "You have a gas leak...and needs to be repaired immediately for safety reasons." We got a second and 3rd opinion from reputable businesses. Both technicians found only one thing wrong...a job worth the grand total of a mere $114!!!! Neither technician found a gas leak at all! Funny thing is...Petermans did work on my elderly, widow mothers furnace less than a year ago and told her she had a gas leak and it needed replaced entirely immediately. Well with a husband only recently in the grave and my brothers not in state to ask...she trusted them and replaced the unit. She also trusted them when they said it was due to a carbon monoxide leak and that her homeowners insurance would cover it! However, they did not lost the carbon monoxide leak in their paperwork and insurance did NOT COVER IT! My fixed income, retired mother out over $6000!!!! We will be taking our grievances to the BBB. I have also comprised a group of 7 other individuals who have had similar situations with Peterman Brothers. Petermans preys on the elderly through the predatorial use scare tactics. I pray that nobody else falls victim to their scam artistry. I have never dealt with a business with such a collective bad review from so many individuals. How you have any positive reviews is completely beyond me. You are no better than the caretakers that abuse the disabled and elderly. Smooth talking criminals. read more