I've had a great experience every time I've gone to Tidal Wave Car Wash in Charlottesville. The…read morewash itself is excellent, and my car always comes out looking spotless. One of my favorite parts is the free vacuum area, which is stocked with complimentary rags and cleaning supplies so you can really finish detailing your car. My car wash was great, and my vehicle looked great afterwords. What impressed me the most was the extra level of service--they even pressure rinsed my rubber floor mats for free, which was such a nice touch. On top of that, every staff member I've interacted with has been incredibly kind, friendly, and helpful. It's clear they care about providing a great customer experience. I highly recommend Tidal Wave to anyone looking for a quality car wash in Charlottesville!

Tidal Wave was great when it was new. Upkeep has certainly been an issue. Only certain vacuums…read morework, I can never find cleaner and often have to walk from station to station to collect supplies. The one in Waynesboro is the same way. They can produce a new business but can't maintain it. Also, they don't close early but they will turn the vacuums off way before closing.

The automatic car wash only sprayed soap on one side of my car and stopped. I waited thinking it…read morewould continue and the whole thing shut off and the front door closed. I had to go to a self wash bay and finish washing the soap off the side of my car.

Stopped here along our road trip route.... had a lot of salt, sand and grime on our Ram from the…read morehighways and roads. This touchless wash was everything we needed to get our blue lady sparkling again! Reasonable prices too! Would highly recommend if you are in the area and need a quality wash!

Sheetz is always going to happen if I'm on the road with the hubs and he sees one. He loves this…read moreplace. He likes their to-go food, pizzas, coffee, drinks, and the overall store. A quick stop revealed this store was clean, well-stocked, and had all the goodies we've come to expect. Staff were friendly enough and we were in an out with snacks and a potty break in no time. Plenty of gas pumps and plenty of parking for easy in and out.

My daily routine often includes a Sheetz coffee run. I love when I get to stop by the Fishersville…read morestore and Minerva is on duty! She is so sweet, as well as professional and efficient at her job. The younger generations could learn a lot about customer service from her; she makes my day better just seeing her smiling face behind the register!

A small bit of professionalism would be nice. Train your staff to resolve issues and not just tell…read morethe customer "I don't have anything to do with that".

Came here while on a road trip as I needed an oil change. Was given exceptional service and had a…read morequick oil change at $19.99. An hour later my phone was ringing and it was the employee Christopher calling telling me that I left my iPad behind! I want to thank Christopher and the other employees at Jiffy Lube for not only servicing my car but for returning my iPad!

I had great customer service and a quality repair with Caliber Collision. I did not know anything…read moreabout their reputation, my insurance company had recommended them for the estimate. Anytime we spoke they were always professional and informative. The repair was quick and flawless. Thank you so much! SusanB

Amazing customer service with professional, friendly staff. I highly recommend for a smooth, easy…read moreprocess to get your vehicle back on the road.

Clean restrooms. Excellent selection of snacks. Easy on and off highway. All gas pumps were…read moreworking. Window washing fluids and washer mop were present and functional.

Excellent customer service. The restrooms are always clean unlike some gas stations you stop at…read more They always have fresh coffee. You save six cents off gas when you pay cash.

My mother's relatively new Buick under extended warranty from GMC was towed here when it was having…read moreissues starting. The warranty company requires it go to a licensed GMC/Buick dealer and this is closer than towing to Roanoke so, this was the place. My mom didn't read any reviews (of which there are loads of bad ones and BBB complaints against this dealership/service department). My mother was assured this should be under warranty and within a day they told her it was a bad fuel injector after they ran tests/diagnostics. She was at my house visiting during this phone call and asked if they should replace the other two as well. Her service tech said no, warranty wouldn't cover it usually and only one was bad. So, done. Warranty agreed to pay for this. A few days later (after weekend) - she gets a call with "bad news" from them. They test drove it and it was still having issues... so they were going to tear it back down and ensure they didn't "do something wrong". No mention of costs, labor charges, etc. They call back and tell her a second fuel injector has now failed and would need to be replaced. They would contact warranty company. Ok. Now, the warranty company does agree not only to replace another injector, but also the third one too. Just in case. Counter to the initial information my mom was given. Seems they didn't ask the warranty company up front who very well may have agreed to replace them to save duplicate labor costs - which is exactly where we ended up. They also never gave her a quote for the cost before doing any of this, bc they planned to fleece the warranty company. So, my mom didn't get the luxury of saying, no before they had her car taken fully apart and told her she owed $1300 in labor. That came AFTER that had already happened. So the sequence was out of order here. Here is the main problem: their position is that this was a completely new issue and that this fuel injector failed ONLY when they tore it back down. Not that it was also bad when they initially only replaced the one the first time and billed her warranty for $1600 in labor. Sounds fishy to me considering when they tested it after the fix, it didn't work. So they did not in fact, fix the issue and they are in fact, at fault for missing it. The math ain't mathing. So, they planned to make labor fees off the warranty company for replacing a fuel injector - then charged my mom FOR THE EXACT SAME THING AGAIN, saying this was a new issue and it wasn't bad when they first tested it. She never started the car, sat in it, or drove it after dropping it off there to be worked on. How can any reasonable person believe, that this second fuel injector just happened to go wrong at the exact moment the replaced the first one and was perfectly fine and my mom needs to pay them another $1600 in labor, not that they missed it? Additionally, wouldn't any reputable service department at least consider that and not charge her FULL price for something that is most likely their mistake? Yeah, not this place. They were rude and dismissive to her when she became upset over this. I called and had a more nuanced conversation with Ben where he admitted "probably" the fuel injector was already broken but since it didn't "throw a code" they didn't know for sure, but yes, it was likely but wasn't their fault. My mom spoke to the service manager, Cliff, who appeared dismissive on the phone and essentially told her unless she paid it she'd never get her car back and refused to do anything about reducing the labor charges. I have to say - I am extremely unimpressed and my mom, who doesn't make a ton of money, is really upset about these charges. They are saying this is a warranty issue and blaming the company - I see it more as them trying to bulk up their fees by double-charging for an issue they failed to find on the first go-round and should've eaten. No reasonable person would think they didn't miss this issue - at the very least they should've taken half the cost off and not charged my mother $1600 for labor and also the warranty company for replacing the exact same part (fuel injectors) on her car within days when she never even picked it up and drove it off the lot the first time. The warranty company denied a double-charge, just like medical insurance does when a doctor double-bills you. Shameful. I wouldn't bring a vehicle here if I had any other option on Earth. There is a real lack of integrity here and it's plainly obvious.

Great dealership with southern hospitality and charm. Was a breath of fresh air compared to…read moredealing with barely English speaking liberal punks up around DC. Wherever you stand, you'll be treated with respect and fairness. My salesperson Michael Bost was able to pull off a 24 hour trade in sale and deliver the vehicle to me all under the nose of my wife. Mike even made props to make things look like some sort of "investigation" when he showed up to meet her. Stellar. Six stars if I could. Lowball previous reviews on here are baseless crap - probably just entitled brats that don't want to accept any blame on their end only telling their side of the story. Ignore those trash reviews. Thanks! Mike of chesterfield. 8046304393

Wow, these guys were a God send! Car broke down on I-64 this past weekend with my entire family and…read moreMac's was the closest repair shop that was open. Lucky for us. Took my car in early morning Saturday and let them know of my conundrum. Our service manager was Brandon H. and he really took care of us. He quickly diagnosed the problem and worked with the technician to get us repaired immediately, despite not having an appointment. We were in crisis mode and the folks at Mac could have taken full advantage of the situation. They did not, they were beyond accommodating and beyond fair in what they charged for the repair. I was truly humbled by their humanity in dealing with our situation. We are forever grateful. The mechanic, Ben, fixed the problem properly and we were able to trek the 4 hour drive home without incident. Brandon and Ben are a reminder that there are still good, decent, people out there doing business. I will absolutely recommend Mac's Auto Center to anyone that is willing to listen.

Brought the car in for check engine light. Paid $2500 in repairs for break calipers and installing…read morea side mirror and told check engine light was addressed...but No. They drove out to get my car and left a loaner. I was impressed! Two more return trips each time being told check engine was addressed but still wasn't. Didn't bother going back 4th time. Very disappointed.