Can't be trusted when you leave they come in steal all your belongs. Clothes & everything. . &…read moredont repair anything. Had to go to Authorities. Waited til Christmas turn on heat. Rather raised rent outrageous & throw out seniors.. ..only cares about themselves....

Extremely disappointing how my multi year experience ended with CPM. They decided not to do there…read morejob and visit my property at all in 2020 and letting the tenants destroy my home and not pay utility bills. I had to request they be removed after a neighbor was nice enough to contact me letting me know my house was falling into disrepair. I live in Florida!!! I believed this company would have my back to do what they promised. None of it happened. Now they are trying to extort money from me for utility bills there tenant didn't pay. What kind of operation do you run? Use my experience as a warning when deciding who to use for your property management needs.

Well, I have a mixed review. They have their strong points and their weak points. Initially when…read morelooking for a place, it took 3-5 days and me calling back several times to get someone to call me back and set up an appointment to see the rental properties. We qualified under their terms and then put our money down for a place. They said we were approved on their end but then the owner came back and disapproved us. They never said on what grounds this decision was based. They did explain that ultimately, the owner decides. Then, Keith worked diligently with me to include texting and calling me back late in the evenings to accommodate seeing the other properties until we finally found one. What I don't understand is the following: Why requests to see a property like some others on Zillow do not have appointments we can schedule ourselves on availability. Why they wont let us put our deposit down on a home we have not seen if we know we want that home. Its cash money people haha. Lastly, when we finally found a place we wanted. they sent our documents via email which is great. I wanted to clarify something in the lease in writing but the docusign does not allow that. Since we are 2 signers, they would not accept a pdf with the added language. I was finally able to get something via email confirmation to the lease and use docusign. Another issue we had was that the home did not have a garbage disposal. They said the owner would not allow us to put one in and pay for any maintenance. Not sure why?? Makes no sense to me. These should be negotiable items. So far, I found the ladies in the office to be very pleasant. That's definitely a feather in their cap. Will update once we move in and state whether the carpets were cleaned well and the minor fixes were done.

If this is how this company treats prospective tenants, I can only imagine how they treat actual…read moreresidents. On Friday, 6/26, my partner and I scheduled a showing for Monday, 6/29 at 4:30 PM. We were specifically told that no earlier appointments were available, that we were the first people scheduled to view the apartment, and that we would likely have the opportunity to rent it. Based on that information, we both rearranged our work schedules, found coverage for our shifts, inconvenienced several coworkers, and lost income just to make this appointment. Then, just five hours before our scheduled showing, we were told the appointment was canceled because someone else had already rented the apartment. The cancellation itself was frustrating, but the way it was handled made the experience far worse. When I expressed why we were upset after taking time off work and losing wages based on the information we had been given, the Leasing Manager working on Monday, 6/29, told me they didn't understand why I was upset and that this was "just the process." If that's truly their process, it's a process that shows little respect for prospective tenants' time, commitments, or finances. A simple acknowledgment of the inconvenience or a sincere apology would have gone a long way. Instead, the response was dismissive, unprofessional, and completely lacking in empathy. Our time, our income, and the effort we put into rearranging our schedules apparently meant nothing. If you're considering renting here, be aware that even a confirmed showing may not mean much, and don't assume the company values your time the way you value theirs. There are plenty of property management companies that communicate honestly and treat prospective tenants with professionalism. Based on this experience, I cannot recommend this one.

I moved into a complex located out of PA, first off, I was horribly misrepresented with the quality…read moreof the complex and unit, itself. Since moving in (early June 2019) I have had horrible communication with my property manager in regards to move-in maintenance issues and pest control. I sent an email to corporate regarding all my concerns, and I have yet to receive any information. The only thing I did receive was a text message from my property manager stating that corporate forwarded him the email and that it looks like I had a long list of concerns. And that was it... I didn't get a date to set for pest control when new window installation would be, or if he will step in to discuss noise levels with other residents. I'm sort of left handing and very frustrated. I keep on playing phone tag with them all and have yet to receive any information. I spoke to other tenants in my complex and it seems to be a constant theme with the team. I had a long conversation with a representative at headquarters and she just stated that she will reach out to my property manager once more. Seems like a big run around. I personally regret leasing with them and do not feel safe for both personal and health standards.

TERRIBLE!! We had no hot water during the coldest part of winter for over 2 weeks and there was…read moresewage backing up into the house for over a month. We were having to boil our own water for showers and our eyes were itchy and watery from the sewage fumes. I was calling daily 2-3 times a day trying to get them to repair the issues. They rarely respond and good luck getting anything fixed. Terrible, terrible slumlords. We eventually had to call the city and a lawyer. Our rental was condemned and we were put into a hotel. Thankfully, the owners of the property have dropped Slatehouse, who apparently were not communicating the extent or urgency of issues with them either. There is NO reason the owner should even have to approve an emergency repair like a broken hot water heater in winter or raw sewage floods! THERE ARE HUMANS OCCUPYING THE PROPERTY and it is inhumane to not make emergency repairs. Make the repair and bill the owner. Stay far far away from any Slatehouse rentals.

Great service would highly recommend anyone!! Elizabeth was super helpful and professionalread more

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