My chihuahuas always look and smell amazing after their visit with Lexi. We've been going here for 8+ years.

This is the only place we take our dogs for boarding and grooming. They are always happy to arrive there and stay there while we are in our vacation Prices are reasonable Staff is very friendly and knowledgeable read more

We have at last found the best place for grooming our dog. He comes out happy and without skin scrapes that he got in other places. Looks like he going to win the dog show prize. When he sees the front door from the car, his tail starts wagging. He highly recommends Petmasters Trolley Rd. read more

The rudest person I ever. I wouldn't leave my dogs there and her be mean to them. Then she charged me 50.00 because I canceled.

I am highly disappointed with this place. I took my dog here to be groomed and he came home with clipper burns all over him. Lexi, the owner just made excuses for the groomer and only refunded half of my money back! Bad business! The photos only show a few of the many burns. Don't go to pet mas read more

See all

My dog loves going here. I used to go to petsmart and they would always tell me my dog was complicated so naturally I thought it was her. Brought her here and they never have any problems Bc they take the time to make sure my dog is comfortable and at ease. The cut is always on point and they have even gotten my dog used to nail dremeling. This is the only place I will bring her! read more

I'm on the fence here. I had taken my dog in for a bath and nail trim. first time was great, this time was not. my appointment was for 9:30, at 11:30 I got the call she was ready for pick up. when I got her home I was pett her and lots of hair was coming on which was odd because i paid for a de shred, she has short hair then I began rubbing her belly and noticed she was not even the slightest bit damp ANYWHERE not even her tail down to her skin, not under her legs not even between her toes, this dog was completely and I mean completely dry everywhere. I called petmasters and told them of my concern. I just paid $72 that included a tip and my dog did not get a bath. woman said "we'll does she smell good", she tried to tell me that they must have blow dried her very well. I'm sorry I've had my dog bathed multiple times and she ALWAYS has somewhere she is slightly damp. i have been scammed. read more

Jennifer G. - Petmasters is a great groomer! They are always friendly and they have convenient Saturday hours. Plus they are the best price I have found for grooming my large dog. Definitely give them a try! :) read more

Unfortunately we will not be able to continue to use this service. After staying over a week, our elderly dog now has a terrible case of kennel cough. He is not exposed to other dogs at home, and has been regularly vaccinated in order to avoid this. read more

Not sure about their grooming services, but I boarded my dog here for 3 days while in SC for a funeral. Upon picking up my dog the staff acted very aloof when I asked about his stay, and if he enjoyed playing with the other dogs. I have a 11mth old shih-tzu poodle mix who is very friendly and loves to play, so I found it weird that the staff was very vague and seemed hesitant to discuss his stay there. Not to mention he has been boarded before at other locations while I've been away. The staff made sure I paid his boarding fees before they would bring him out from the back (which I also thought was weird). When I got to the car, my dog didn't seem like his normal self and was very anxious as if he had been in a kennel all day. Overall I felt the staff wasn't very friendly and that my dog's experience here wasn't enjoyable. read more

Horrible customer service!!! Picked my dog up after 5 days away at a military exercise. I paid for a bath and nail trim the day of pickup. I take him home and see all this white residue I think to brush him before I take him inside (thank God) because he was covered in fleas!! I immediately pt him back in the car bought flea shampoo and washed him. Called the next day and talked to the owner she tells me my dog had fleas WHEN I DROPPED HIM OFF!! No! I give him thee treatment monthly and I brush him weekly I have never seen a flea in that brush until I took him home. I asked why I wasn't notified upon pickup that he has a fucking flea problem and the owner tells me I should've been informed and she will talk to her employee.. that's it I pay $200 for 5 days and get a flea infested dog and you'll talk to her?! Worst experience ever they don't care about your pet and will blame you for any problem that occurs IN THEIR CARE im never bringing my dog here again read more

Petmasters - White residue after supposed bath - Pet Sitting Near Me - Summerville, South Carolina

See all

My King Charles is my best friend and emotional support. His cut was uneven on his feet and face, his nails were rough and barely cut. He is always quiet, never barks, does not lick when greeting, he was a rescue I got 4 years ago, but this day he cried and cried when he saw me pushing his head in my hand and licking my hand and arm and cried all the way home, unusual for him. He is extremely docile and easy to groom. He received a silver dollar size cut/shave/knicks to the skin under his left front leg in the area under the arm. I put coconut oil on it, there was blood and no hair. Someplaces looked like it was pulled out, like what happens when the shaver is not sharp enough. When we got home he jumped on the sofa and buried his head went between pillows and cried on and off for 10 minutes after we got home and was very clingy to me for attention. I do not recommend. Maybe some clients have had good results I could tell that whomever gave him his cut is a beginner, I usually cut him myself, I am NOT a professional and I have done better jobs myself, this time I was not well enough to do it. I feel so bad for my dog. I am responsible for his every moment and I failed him by taking him here. He has been shaking and scratching his left ear for a few days, I think they forcefully sprayed water into it. They are friendly and sweet but I believe they are not qualified.Very dissatisfied read more

I took my dog there today for grooming and explained to them as I always have told them in the past that she is 14 years old, can barely see and hear. She was fine when when I left her there. When I picked her up a few hours later the groomer said she may have arthritis because she notice she was sensitive in her leg and was limping. She went on and on explaining what might be wrong with her leg. I paid her and gave her a tip then they brought my dog to me and of course I noticed her limping. By the time I got home with her she would not even use her leg. I do not know what happened there but I do know this is the first time she has had any trouble with her leg. I will never take her back to Petmasters on Old Trolley Rd. read more

We have used their service 4 times this year and have been impressed all of their work, love and care for our dog "Harley". This place is owner operated and she is wonderful as well. Not to mention great rates on boarding. I had a family emergency showed up without notice and picked him up a week later. These folks are AWESOME. We give this place a 2 thumbs up!!! read more