I took my elderly dog Rusty here she took the utmost gentle care of my 17-year-old Rusty. She knew…read morehis elderly temperament, he had a problem with his bowels and she never turned me away. I also have a lab mix who has severe arthritis in her back legs, and she takes such great care of my Gracie does not make her stand up an extended period of time and does her best and she does a great job.

When I moved to Goose Creek and needed a new groomer for my dog, I had a bunch of people recommend…read morePSP. I was a little wary, having heard stories about pet store groomers, but I trusted these opinions so I brought her in. From the very beginning, they listened to me while I explained how to handle my dog (she can be a diva) and they took me seriously. They would check in after each appointment, letting me know what went well and how quickly she was improving and getting more and more comfortable each time. There has been some turnover, but we have stuck with Bailey all along and it's been wonderful. My dog, who was very nervous about going to the groomer and needed to be drugged up in advance, now wags her tag in excitement when she realizes where we're going and drags me through the store to greet her friends in the grooming room. She jumps up on the half door and lets herself into the back room, settling right into her favorite kennel (that they leave open when she's scheduled)! The rest of the staff with whom I have interacted have also been wonderful. They come to recognize the regulars and will chat with you if they have a moment. It's really a positive experience and a wonderful place to go.

WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

We are so grateful to have found Ms. Christine! She did such an Amazing job. The appointment went…read moreas scheduled and described. No long waiting to drop off and no 2/3 hours before pick up, wondering if our fur baby was okay. She even sent an updated pic to capture the moment during his 1 hour appointment. We couldn't be more happier. No dog kennels, no rushed job on his grooming. Only one on one with just our fur baby. Ms. Christine was very patient, friendly and professional. We have found the perfect place and are super excited! We look forward to seeing you again soon Ms Christine! Next appointment already scheduled!

We love primp your pet Caroline is wonderful,…read more Our dog was with her previous groomer 10 years.she got my dog loving to see her. Couldn't be happier!!!

She is awesome with our pittie Savannah. We go every 2 weeks for bath nails and ears and Savannah…read moreloves to go!! Affordable and flexible . So perfect!!

My former groomer moved out of state and a friend recommended Debra. She has just moved into a new…read morelocation. Shop was clean. Location conveniently located so you can go grab a bite to eat while your fur baby is being looked after. My little girl just gets her face, feet and tail area trimmed. She looks great and amazingly is actually leaving the bow in her hair!

I had a very bad experience with this place and would not recommend it. My dog was groomed here and…read morewas cut over five times, requiring a visit to the vet. No one informed me at pickup, and the manager tried to blame it on my dog being matted, which does not justify multiple injuries. The boarding experience was just as concerning. When my dog was picked up, his belongings were disorganized, and his bed was returned soaked in dried feces. Staff admitted multiple dogs had diarrhea but never contacted me. They also said they sometimes give dogs pumpkin without notifying owners. Communication between staff and management was extremely poor, and no one seemed to know what was going on with the animals. It appears my dog may have been left in an unsanitary condition for days without proper care. The staff showed little concern or accountability, and responses felt scripted and dismissive. Overall, this facility lacks proper communication, cleanliness, and care. I will not be returning and urge others to be cautious when trusting them with their pets. I have recorded calls and photos so i do not want to see this business coming back with some weak response. My mom used them years ago and the experience was top tier. She got photos sent to her everyday, a report card saying whether he ate or didn't and if he actually played with the other animals or not. We spend our hard earn money and trust that this place is going to take care of our fur babies. Communication is key especially when dealing with animals who can not tell us what is going on. If i could leave 0 stars i would. Please do not bring your animals here i don't care if it's your last resort. I made a post on social media about it and the responses i received were out of this world. The front desk girl Danielle has absolutely no idea what is going on and the male managers response is always what do u want out of all this. Umm I want absolutely nothing from you because my dog is never coming back. I want yall to get your stuff together and take better care of the animals that are left in your care... i have contacted the owners and the appropriate people. I WILL BE TAKING THIS THE DISTANCE and i truly mean that. Sincerely a loving and caring dog owner. I need to speak up for these poor animals and let future owners know what's really going on here because it is absolutely unacceptable all across the board...

Blackie enjoys her spa day! She always looks so cute! I would definitely recommend the grooming…read moreroom.

I understand mistakes happen, but to charge me after doing this was a true insult. The first time I…read morecame I had a good experience. So disappointed that I have to find a new place to go.

Yelp says it best: Woohoo! As good as it gets! Seriously the best pet groomer out there. They are…read morevery friendly and always have appointments available, although not usually same day appointments. Our dog comes home with a cut better than I get and I have a pretty darn good barber. We have a 20ish pound dog and the cut is in the $30-40 range, not bad!