My review is regarding a recent very upsetting, unprofessional experience that I had with this establishment's soon to be new owner, Jeremy. I contacted this place because I had heard that they had birds there, with an avian vet that comes to visit routinely. I had been trying to re-home my elderly Mother's two budgie parakeets because where she moved to, she was not allowed to have them at her new residence. I did not want her birds to go to just anyone who might want to "try out" a couple parakeets, wanting to ensure that they would go to a safe, loving home, a home where the new owner would have prior and/or current experience with birds, so my search had gone on for some time now. To my initial delight, when I called and talked to Jeremy, he had stated that he, himself would love to take the birds and take them to his home to care from them as he has and enjoys birds. He said what seemed to be all the right things and I was so happy that the birds would go to a home where they would be well received and cared for, with a seemingly knowledgeable caretaker. The next step was lining up when to bring the birds to Jeremy. The initial call I made to him was before our winter blizzard, so I needed to wait until that passed, of course, and then wait a little longer for a warm, sunny day so the birds would not get chilled in transport. We finally had a sunny warm day, on a Saturday, in the forecast and agreed upon that day, mid afternoon, (he was aware) to meet up, for Jeremy to receive the budgies. Mid week I called and asked him if I should call when I was on my way over and he said that I would not need to do that as he planned to be there ALL day that Saturday. He mentioned that if he did step out, he would be right back. I pressed the calling ahead idea a little harder, explaining that I would be coming from an HOUR away and again, he agreed that he'd be there all day and there was no need to give a heads up before I took that long drive in. So, that sunny Saturday morning I woke up, cleaned both of the beautiful cages (that I was giving him free of charge, along with the birds) and loaded up the cages, the supplies and the birds into the vehicle and set out for the hour drive. Once I finally arrived there, appx 315 pm, a woman (I assume the current owner) asked how she could help me. I thanked her but said that I was meeting Jeremy to drop off my two budgies. She replied saying that she had not seen him all day and did not expect to as he was working at a physician's home, doing some work on his property! WHAT?!! I asked her to please call him and she complied. Jeremy, of course, did not answer. She said I could set the birds down and leave them. I was not about to do that. I knew then and there I would never be back. I didn't like the looks of the place, the smell and certainly not the NO SHOW after I drove an HOUR one way!! How so very unprofessional and inconsiderate of Jeremy. ... A few days later, I called to talk to him on the phone to express my disappointment and when he came to the phone and I told him who I was, he put the phone down on the counter and made me wait probably 8 minutes while I heard him talking to someone else! Once he got back on the phone I asked him why he did not show up as planned and I reiterated how he said that I did not need to call in advance to let him know I was on the way. He tried to say that he didn't know that he had to be there for me. Um, excuse me? We talked about this numerous times on prior phone calls, about meeting up. We never discussed a curb side drop off!! I would never do that. I reminded him that I drove an hour to get there and an hour home and put extra gas in my vehicle with today's gas prices. I did not use foul language or raise my voice at all (though it would have been warranted). He was very unsympathetic to all that I went through and blew me off completely. He even had the nerve to say, "at this point, I'm not gonna take the birds." Like I'd really give them to him now??!!! No way. He's not one to be trusted obviously or dependable. He actually ended up hanging up on me! Horrible. Just Horrible! I would not have even give this place one star, but I had to, in order for the review to post. read more

This owner and the people who work there are so helpful and know so much about all pets. Will always recommend to everyone I know!!!! Happy New Year Lavone to you and yours!! read more

The owner of this place is one of the most pleasant and helpful people you can meet. Inventory is reasonable and if they don't have it she'll find it. Small store with impeccable local flair and great customer service. read more

This place is great, if your looking for birds, small animals this is the place to go.they also 2 times a year a bird vet comes to there store, appt only. read more