i just got a new 4mth puppy and needed her to get checked for ?…read morethey took me in just 3hrs

It's hit or miss. Sometimes they're nice, sometimes there's an attitude. Sometimes they get what's…read morewrong with our furry friends, and sometimes totally miss it.

I had to bring in my cat for an urgent visit today. When I called I unfortunately spoke with a…read moreperson who was not helpful or interested in helping me. When I asked for more assistance she denied my request. I was directed to an ER when it was not appropriate. I called back and spoke to a different person to collect information to take to another vet. I explained why I needed the information and was told to come over immediately. While in the office I told Dr.Patel my experience and he let me know that person would be fired immediately. As a long time patient at Woodbourne I knew this was not the way they handle their clients. I'm very grateful to be able to continue my care here and hope that this issue is resolved and will no longer be a problem for other families looking for care for their pets.

We had been taking our dog Bella here for many years. So long in fact that we started with them…read morewhen they weee initially on woodbourne road. For 16 years Bella was fairly healthy and usually only went for yearly exams and occasional allergies. Bella started getting small growths on her small body. A couple had mushroomed in a bed location and would bust open and bleed. Recently during her wellness one of these were on her hind leg and affecting her walking. One week ago we put her in doctor patrols care for removal alongng with one more small growth on her side. What we got back was an aging dog that had been butchered with a total of 12 cuts and sutures on a small body. Just naproxen for pain and antibiotics. Well the 10 on her back started to pull from the stitches. He took her back and restitched her under a local. Two days later again this time preformed a medical scrub ( so painful that she could barely move) again under local anesthesia. That was not even a week. By that night Bella was having breathing difficulties and was in excruciating pain. We took her to blue pearl emergency ( amazing, caring facility). Within 24 hours we had to put Bella down Dr. Patel preformed unnecessary, unauthorized additional surgery that made Bella's last days agony. DI NOT TAKE YOUR PETS TO THIS BUTCHER!

We have been going to Newtown Vet for 17 years with our various pets through the years…read more Recently our dog Charley started having seizures, one of which was pretty scary and needless to say we were very concerned. Dr Graham, our favorite vet , once again explained everything thoroughly and took about an hour of his day going over possible causes options for treatment. Charley was diagnosed with idiopathic epilepsy and we are so relieved that's all it is. Dr Graham is the best and we truly love and trust him with our pets.

So much. So very much can be improved. We walked in with…read moreour cat and left feeling robbed and without our cat. When we arrived they took him in the back without us. Didn't like that. 1/2 later the doctor spoke to us about his condition. I don't feel like he explained everything to us well. That there are meds the cat could have taken. He had no personality and didn't have an optimistic demeanor. Everything was presented like it wasn't worth the trouble. We asked questions but he didn't offer positive solutions. He made it sound like if you do this you will need to keep the cat here for three days, see a cardiologist, then he'd be on three meds a day. The groups I belong to are wondering "why we didn't fight harder" and my only answer is the vet gave up on us and on the cat. There was no: "here's what we can do, let's try this!" The demeanor was he's doomed, don't waste your time. We did the best we could to feel confidence in him, but we don't think he was the right person to handle our cat. Maybe someone that was more proactive, motivated and didn't leave such a feeling of doubt in us as we walked away empty handed would have been a better experience. Also compounding this with a $1,200 invoice as we walked away without our beloved baby. All of it a terrible experience. The only saving grace was the young lady who handled the paperwork. I wonder what other pet owners think of that doctor.

My dog had some pain in her leg the other day so I brought her in. The wait was pretty long (about…read more2.5 hours) but I was impressed that they looked her over thoroughly. The nurse who did intake was a little judgmental and got me a bit nervous that this would be an expensive visit that would require surgery, citing her own dog's recent injury to the same limb. However the vet was very thorough and informative. He described how they checked over every part of my dog's body to ensure she was OK and recommended conservative treatment plan that involves medication and rest--so, no X-rays unless it doesn't get better in the next couple of weeks and likely no surgery. He also noted that my dog is probably a bit dramatic (this is true!). The cost was expensive but not nearly as much as I was expecting and their pharmacy is cheaper than my regular vet. There were a couple things that I feel could be improved upon, though: 1. I have an extra $10 charge that I didn't authorize for their charity organization. I specifically remember hitting "decline." Yet, I was still charged. I know I'll seem like an a**hole asking for a refund, but I prefer to make donations to organizations I'm familiar with and have researched well to be sure they align with all my values. And I prefer to make direct donations rather than while I'm with my dog who is in distress. I also think it's shady to still charge me after I declined. 2. While we were waiting, a young woman came out very upset because her dog was just put down. The music that was blasting in the waiting room was from the soundtrack of the movie "The Wedding Singer," specifically the song where Adam Sandler is singing about wanting someone to kill him and how he wants to die. I also noted that they brought the woman's beloved pet out in a trash bag and then they discussed afterward whether they gave her the correct nose print. The front desk staff was compassionate with her while she was there, but perhaps some of these details could be considered in the future. Overall I was happy with the care my dog got and that is what matters most to me.

This place uses deceptive business practices and preys on people at their most vulnerable. $2k for…read morea diagnostic test for my cat. I am not a vet and could have cone up with the same diagnosis. A day later we put our cat down.

Took me dog because she hurt her leg. Looked my dog and diagnosed with something she didn't even…read morehave. She gave me medication that poisoned her. Took her to another vet but it was to late and she died. The made me kill my baby.

I spoke to one of the technicians here about my dog's teeth cleaning and they helped me out by…read moreanswering so many questions. They recommended care options outside of just dental cleanings and explained how to care for my dogs teeth from brushing them, to specific types of bones (with cautionary advice on making sure they're not to hard or soft). They took time to help me out even though I didn't book an appointment with them (yet). I highly recommend this place judging by how kind and help the person was that I spoke to. Thank you!

Caring for their patients !!!…read more I've been a loyal customer since this place opened. Dr. Jeffers was a miracle worker but she is long gone. Now this is a corporate office that couldn't care a damn. My 3 month old puppy took ill yesterday after taking medication they prescribed and I thought she was dying. I called and begged to have her seen and was told to take a hike. She couldn't be seen for days because they didn't have an appointment open. If they are the vet taking care of my pup and they are the ones responsible for her health, under their care they should shuffle things to get 16 minutes somewhere to help in an emergency !!!

I took my cats to this vet for over 2 years but unfortunately I'm moving on. The vet they've seen…read moreis generally fine - Dr. Lloyd. There have been some weird things here and there but no vet is perfect. Administratively, this office is a mess. They never do what they say they'll do the first time. I always have to call and follow up on my requests, and call them for things like receiving blood test results that I spent hundreds on. Recently I needed my cat's prescription for food refilled as we've figured out it's the only food he can digest well. Chewy called me to say my vet was asking for me to get the prescription from them and they wouldn't just send it over to Chewy like they had in the past, even with my cat's visits totally up-to-date and having spent $2,000 on him in the last few months here. Then after I called 2 days in a row, Jennifer at Pet's Best Friend told me their new policy is pet owners need to physically pick up the prescription (they would not email it to me) and said I have to mail it to Chewy. That is absolutely not a thing and I don't appreciate being lied to. I picked up the prescription and can easily upload a digital version to Chewy. Doesn't seem worth it to lose a customer who spends so much at your practice. Please work on the little things; there's no excuse to be so bad at them.

I want to sincerely thank the staff at BluePearl for the exceptional care they gave my girl,…read moreSophie. When she was admitted, I feared it would be the last time I'd see her. Instead, thanks to your care and compassion, we were blessed with another precious week together. That extra time allowed her to celebrate her 18th birthday surrounded by love, cuddles, and comfort before she left this world. A special thank you to Dr. Urbina for patiently answering all of my many questions, taking the time to explain everything in detail, and ensuring Sophie was comfortable every step of the way. Your kindness and dedication meant more to us than words can express.

Every person I interacted with at this hospital had an attitude, a smirk on their face and was…read moreshort and curt. As pet parents we are there under stressful situations and deserve compassion and empathy at the very least. The front desk manager was annoyed when you inquire about the status of your pet, the intake triage nurse stared at me with expressionless eyes and didn't crack a smile. And quite frankly the Vet was terse and emotionless as she told me my dog is currently on too many meds for the situation and to not bring him back to the hospital because it stresses him out. Noted. Very disgusted with this place. Felt belittled and when I am the one trying to smile at people instead of them there is a problem.

Super responsive and so kind, they made this very difficult experience as peaceful and respectful…read moreas possible. I'm so thankful for this service available.

The scheduling was a little uncertain and had some problems. However, the process was sweet and…read morecomforting RIP my cat.

The good is you can get an appointment sooner than later The price is reasonable compared to other…read morelocal vets. The doctor calls you on the phone because you cannot enter the clinic with your pet. You have to wait outside in your vehicle. My cat arrived him in good spirits so I'd say he had a good visit.

on July 22, I scheduled an appointment to bring my dog in as a new patient. You are required to pay…read morefor the visit at the time of Scheduling in case you are a no-show. The first available appointment was August 5. I show up with my dog at her time and was told that I was 30 minutes late and that I would forfeit my deposit. I told there must've been be able to squeeze her in. I was told no they were fully booked. I asked why they don't send a reminder text or call or email and I was told that my phone went straight to voicemail yet they didn't leave a message for me at all. How can you just keep People's money when you didn't provide a service a professional the establishment would send a confirmation text, call or email so that you can have proof of your appointment time. That's just wrong!

Fantastic diagnosticians and care. we have been lifers with Dr. Stavros and are grateful for her…read moreand her team.

Dr. Carey seems nice but in my opinion is very incompetent at her job. She's made irreversible…read moredecisions that cost me my dogs life. Or at the very least, reduced the longevity. In 2021, I received a phone call from Carey and was told my dog had leukemia. She never had cancer. She was misdiagnosed. In 2020/2021, my dog began having incontinence due to a previous surgery. She wanted to put her on medication that had potential for additional problems. After careful research I found Merck makes a med called Incurin. This was nothing short of a wonder drug. I never noticed any side effects and it make my old pup more energy than she had in years. A year of two later, my dog from suffering from an aggressive skin infection. It was eating away at her fur. I tried medicated shampoo but this was a very aggressive infection. Ultimately, Carey put her on Chloramphenicol. A highly potent drug that should really only be used as a last resort. This is where I made the ultimate mistake in trusting this woman that calls herself "Dr.". Within 2-3 weeks of administering the medication, my dog could no long climb the steps to the house. Many will argue that it was her age, but its very suspicious that she lost that ability in my hind legs just as I started to give her the med. I had to put my baby of 18 years down yesterday because the muscles in her hind legs were so wrecked she could no longer lift her body out of her bed to make her way to the towel to potty. It wasn't until Thursday that she started to cry and howl because she lost the ability to walk. Melody and I had a storied 18+ years together. She was more than my dog. She was my partner. So many coincidences that you might even say those signs would constitute a soul mate. We were best friends. Carey took her away from me. Melody was still a healthy pup at 18. She didn't die of old age. I had to put her asleep because Carey was negligent. She knew the ramifications this drug would have and if she didn't then shame on her for even practicing. Aside from having to waiting outside in the cold until she was ready to see you, I never had a problem with the staff. Every one was always kind. Carey included. But I really don't give a damn about my Drs. personality. I just care about the welfare of my child. Carey put my child in danger. Melody 11/28/2005 - 3/15/2024.