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    Pets Plus

    1.8 (4 reviews)

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    14 years ago

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    13 years ago

    New owners as of about a month ago. Much cleaner and better conditions for critters.

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    13 years ago

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    12 years ago

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    Petco

    Petco

    (51 reviews)

    On 7/15 @ about 2 a wonderful gentleman named John assisted me. He was amazing above and beyond…read more When this location did not have a dog whistle, he called the Santa Maria location and then went so far as to call Pet Smart the competition amd finally Lemos in Lompoc who had them. He took the time to help me find what I needed for my science lesson even though it meant sending me elsewhere when he realized the day of the project was too soon to order it. Ten stars, good man! Keep him. He is valuable!! Ive seriously never had such customer service

    Absolutely unacceptable experience at the Petco in Lompoc, CA…read more I was in the store with my family, including my 7-year-old daughter, to purchase a teddy bear hamster and a temporary cage. While an employee was retrieving the hamster, the General Manager approached us aggressively, raised his voice, and began scolding us about the cage, claiming a previous hamster had gotten ringworm from it. I tried to calmly explain that the cage was temporary and that we had done our research, but he would not let me speak, repeatedly talked over me, and belittled me in front of my child. His behavior was hostile, intimidating, and completely unprofessional. He then told us that if the hamster got sick, we should "not come back" because he would refuse to replace it, which felt threatening rather than helpful. Most alarming, his speech appeared slurred, and there was a strong smell of alcohol. Regardless of the cause, his conduct was inappropriate and concerning, especially from someone in a management role. What should have been a happy experience for our daughter was completely ruined. No customer -- especially a family with a child -- should be treated this way. Corporate should seriously look into the management at this location.

    Pets Plus - petstore - Updated June 2026

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