1. Pets Plus

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    Lompoc, CA

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    Pets Plus

    1.8 (4 reviews)

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    14 years ago

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    13 years ago

    New owners as of about a month ago. Much cleaner and better conditions for critters.

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    13 years ago

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    13 years ago

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    Petco

    Petco

    (52 reviews)

    Absolutely unacceptable experience at the Petco in Lompoc, CA…read more I was in the store with my family, including my 7-year-old daughter, to purchase a teddy bear hamster and a temporary cage. While an employee was retrieving the hamster, the General Manager approached us aggressively, raised his voice, and began scolding us about the cage, claiming a previous hamster had gotten ringworm from it. I tried to calmly explain that the cage was temporary and that we had done our research, but he would not let me speak, repeatedly talked over me, and belittled me in front of my child. His behavior was hostile, intimidating, and completely unprofessional. He then told us that if the hamster got sick, we should "not come back" because he would refuse to replace it, which felt threatening rather than helpful. Most alarming, his speech appeared slurred, and there was a strong smell of alcohol. Regardless of the cause, his conduct was inappropriate and concerning, especially from someone in a management role. What should have been a happy experience for our daughter was completely ruined. No customer -- especially a family with a child -- should be treated this way. Corporate should seriously look into the management at this location.

    Drive to Santa Maria if you want customer service and not being judged…read more I had aquariums my entire life and they make it as hard as a child adoption. They are loud , argumentative and contrarian to whatever you say asking a ton of questions of which you will never get it right unless you have a pound . Just ask if we've had that fish before or if you have questions about care . those fish are there for only god know how long in those overcrowded tanks. Not even want to say on the betas. The first associate was nice and straight to the point and having people skills (prob new employee). While he was starting to retrieve the 3 fish I asked for, his manager (of someone who feels like it) asked him very rudely to stay away that he would take of the rest. But once he took over he asked me a ton of questions making us feel harassed then saying I could not take the fish I want . In front of my kid and wife making it a terrible experience for me and my entire family.

    Pets Plus - petstore - Updated September 2026

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