It is incredibly sad how downhill Petsadena has gone. I first went there in 2017 after adopting my dog. Dr Evelyn is always thorough in giving treatment and answering all questions, though she now doesn't have many appointments available and has her other doctors take the vast majority of patients. Dr Li is ok but not as good as Dr Evelyn, he often does not follow up with test results and you have to track him down to get answers. Not to mention their prices are insanely high, even for CA standards. And when you finish a tech appointment, they just try to rush you out of there and hand your dog over, you have to really dig to get some information on your pet or how to use medication. The main issue is that Petsadena now directs calls to a call center operator with AI-like humanoids. Most of the time they don't even answer. If they do, they do everything in their power to avoid connecting you to the vet's office. Explaining the issue or leaving a message is useless, never get a return call. Really frustrating experience not being able to get connected to a human that can handle questions or issues. I have since found a new vet. What a difference 9 years can make, very unfortunate this is the way they treat long-term clients now. Will always be fond of Dr Evelyn as a 5star vet, just not the business practices Petsadena has resorted to. read more

I've been coming to Petsadena since 2020, when I brought my cat to Pasadena from New Orleans. I chose them because they offered a myriad of fancy services and I thought that would translate to impeccable care. Overall, I've had a positive experience with them. There was a few years where they were constantly losing veterinarians and the wait times were long but honestly the last year or two has been very stable. Parking is very limited so I like to get there a little early to get a spot. I make appointments online but I've been able to get same-day appointments on the phone with no extra cost when an urgent matter arises. The staff is usually pretty nice and they've gotten way more efficient with the overall appointment. When you have an appointment you'll fill out a form online asking basic questions about why you're bringing the pet and it captures their diet. However, they ask you the same questions again when you do the intake so I'm not sure why we fill it out before. When the vet tech summons you, you'll take your dog to the scale before going to your room or if you have a cat they'll go to the room and then you put the cat on the table scale. I really like the price transparency at the end of the appointment, it's nice to not be surprised at checkout. They also only charge you out after the vet techs have done the procedure. Sometimes my cat can only tolerate one of the three recommendations so I'll only be charged for the one they complete (and have to come back for the others) but I like that they respect my girls' comfort! I would recommend this place, though I do have pet insurance so the costs aren't as prohibitive to me. read more

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I stopped going here after one of my cats died because as she was dying they were impossible to reach. They gave terrible advice. They were going for a money grab at the last minute recommending very expensive treatment, knowing that she was gonna die anyway, and then I couldn't get a hold of them in a time of need and had to go to another vet. It wasn't their fault that that she died but they definitely didn't help. And, in general they're a terrible place to visit because you can't even use their restroom while you're there. You could be spending thousands of dollars sometimes and you can't even use their bathroom! Also, after she died and I informed them that she died, they kept sending me reminders for Vaccines that were due. I it took three emails and finally one emotional phone call to get them to stop sending me appointment reminders for a deceased pet. It was cruel. read more

Don't do it. Just don't do it. There are so many other considerate, sincere and reasonable clinics in Pasadena.. in our experience, this is just not one of them. My wife took our small rescue terrier in with symptoms including posturing and pain - diagnosed previously as pancreatitis and successfully treated with fluids by a previous vet that retired last year. She was worried, and Petsadena was the only non-emergency clinic that could see the dog on short notice. Looking back, that should have been the first red flag. Firstly, this clinic will not allow you to accompany your pet through the examination process.. huh? never encountered that before! Then, x-rays - oh, and there will be TWO charges for x-rays, one for the actual x-ray, and another for the "consultation" of an outside "radiologist".. another huh? The vet on site cannot interpret an x-ray? Then, there's the overpriced blood tests, etc., only to be sent home with a shrug of their shoulders: hmm, could be an obstruction, we'll need ANOTHER $500 x-ray($300 for the x-ray, $200 for the "radiologist" to interpret it) tomorrow morning to confirm.. So my wife and dog arrive home with a ridiculously over priced bag of "special" food she was pushed to buy, an unspecified diagnosis, treatment limited to administration of a single bag of IM fluids and a wallet $1200 lighter. Passed on the extra x-ray, returned the overpriced food, gave the dog another small bag of IM fluids(my wife is a horse trainer, very adept at administering these), and he was fine the next day. Never again. read more

*****PLEASE READ***** I am extremely disappointed and honestly heartbroken after my experience with Petsadena today. I am extremely disappointed and frustrated after my experience with Petsadena today. I have been bringing my dog here for approximately five years, and her anal gland expressions were always handled as simple technician appointments. This was a routine service that never required a wellness exam in the past. However, when I called today to schedule her appointment, I was suddenly told that I would now be required to book and pay for a wellness exam because it was "required by law." When I asked which law required this change, the representative could not provide an explanation and appeared unsure. This lack of clarity was concerning and left me questioning the legitimacy of this requirement. It now appears that Petsadena may be obligating clients to schedule and pay for full wellness exams for services that were historically performed by technicians, without clearly communicating the reason for this change. As a long-time, loyal client, this feels incredibly disappointing and unfair. I was also told that a supervisor would call me back to provide clarification, but I never received a call. After trusting them with my dog's care for five years, the lack of transparency, accountability, and follow-through was deeply upsetting. Our pets are family, and we trust veterinary providers to act in their best interest...not to impose unexpected barriers or costs without explanation. Unfortunately, this experience has completely eroded my trust, and I will now be taking my dog elsewhere. read more

We brought our dog Heidi to Petsadena Animal Hospital during the pandemic, and from our very first visit, we knew she was in good hands. Dr. Reyna was her regular vet, and in her final weeks, she was also cared for by Dr. Ye and Dr. Goo. Every one of them treated Heidi--and us--with patience, compassion, and honesty. The front desk team is always friendly and welcoming. We never once felt like anyone was trying to upsell or take advantage of our love for our dog (unlike past experiences at VCA). Instead, we felt supported, understood, and respected. They helped us navigate many ups and downs with Heidi's health, and in the end, they gave us grace when we needed it most. Thank you, Petsadena, for walking alongside us with such heart. We'll always be grateful. read more

Petsadena Animal Hospital - Our Heidi. Our love. - Veterinarians Near Me - Pasadena, California

We trust Petsadena and we are very pleased with their service. Everyone is always friendly, caring and professional. What I appreciated most is the care presented to Zoe. read more

Petsadena Animal Hospital - Veterinarians Near Me - Pasadena, California

We had an extremely troubling experience with Petsadena Animal Hospital while preparing our cat for an international move to the EU. I am writing this review so that other pet owners do not make the same mistake we did: relying on this clinic for an international health certificate. I also hope that the clinic will not make the same mistakes again. About one month before our flight, we called Petsadena and confirmed that they provide USDA health certificates for travel to the EU. They recommended bringing our cat for an initial consultation, so we scheduled an appointment well in advance specifically to avoid last-minute problems. During that visit, Dr. Li reviewed our cat and his records and told us that everything was fine. Because our travel date was not yet finalized, we were instructed simply to schedule another appointment within 10 days of departure. We specifically asked whether there was anything else we needed to do in advance, and we were given no warning about any issue with his vaccination history. Once our flight was booked, we returned within 10 days of departure. Despite booking with Dr. Li, we were assigned to a different veterinarian who had never seen our cat and told us that she had never completed a certificate for our destination country. We asked basic questions about USDA endorsement, processing, and when the certificate would be ready. She appeared uncertain about the process. We were then left waiting in the examination room for almost an hour with no updates. Eventually, we were told that there was a lapse of a few days between the expiration of our cat's previous rabies vaccination and his booster. The clinic said it was contacting the USDA and even the vaccine manufacturer to determine whether this might be acceptable. We subsequently confirmed ourselves that the EU rules are clear: when there is a lapse in rabies vaccination, the new vaccination is treated as a primary vaccination, and the animal must wait 21 days before entering the EU. This was not a matter that could be resolved through the vaccine manufacturer or by requesting special clearance. Because our flight was only 10 days away, our cat could no longer travel with us as planned. We accept responsibility for not independently identifying the vaccination lapse earlier. However, we are no experts and this is precisely why we consulted a USDA-accredited veterinary clinic a month in advance, brought all the records, and explicitly asked what needed to be done to prevent last-minute problems. A clinic offering international health certificates should know the fundamental rabies requirements or carefully verify them during the initial consultation. Had we been correctly informed at that appointment, there would have been enough time to revaccinate our cat and complete the 21-day waiting period. Unfortunately, the problems continued. Once we learned that revaccination was necessary, we called Petsadena and asked to have it done immediately. After giving the vaccine, the clinic gave us a rabies certificate showing an expired vaccine. When we questioned whether our cat had been given an expired vaccine, the certificate was taken back and replaced with another version showing a different, valid expiration date. We were told that the vaccine information had not been updated in their system. That whole day is definitely the worst vet experience we ever had... This mistake forced us to rearrange everything: our flights, accommodation in both the US and the EU, and all the other logistics surrounding our move. The resulting expenses were significant. Beyond the financial cost, their repeated mistakes and lack of professionalism caused significant stress during an already difficult move. Based on our experience, I cannot speak much about their general care for animals, but I would not trust or recommend Petsadena Animal Hospital for international travel documentation--or, frankly, for any important documentation. read more

Didn't read any reviews before coming here and glad I didn't because seems like a lot of the new negative reviews are unfair. Most vet offices in pasadena are extremely expensive because of the area. Pet insurance unfortunately isn't amazing and animals can't talk so vets usually have to order a range of tests to be safe. I saw doctor Goo and she was great. I just recently adopted my dog and was coming in after she started limping. Making an appointment online was easy. My old vet in another neighborhood didn't ask for a deposit for a first appointment, but this and the other vet's office I called both did so seems to be the norm here. Dr Goo is very knowledgeable and personable. My dog felt very comfortable with her and Dr Goo was so thorough in her examination. She answered all my questions and has a very kind demeanor. My dog also really liked her too so always a good sign. She did lay out every possible issue with my dog's sudden onset of limping (ranging from most likely: injury to least likely: cancer), but ordered tests appropriately (she said she'd only test for cancer if the medication prescribed didn't improve the limp). So be ready to hear all possibilities! Also the vet techs and front desk are all lovely and proactive with their help. My dog is leash reactive around other dogs and there's no judgement there. They've also shared updates on my dog when signing me out after Dr Goo is done. Only reason I took off a star is it seems like the vets/staff are stretched thin. Dr Goo spent plenty of time with me, but she mentioned wanting to prescribe antibiotics at our first visit. She might've forgot or forgot to tell me that she wanted to monitor how the pain medication helped with my dog's limp, but it wasn't communicated and I ended up making a second appointment to flag the issue. They also wanted to make a cone for my dog before we left, but didn't have it ready so I told them it was okay because I had one at home (i was wrong and didn't so I had to go back lol). It was partially on me for not double checking with the vet/vet techs in the described incidents above, but when you're nervous about your dog, it's hard to remember. Overall, relatively minor, but a little painful for the wallet so learn from me and double check! Parking is a pain especially if you go during peak hours. I try to go early in the morning to avoid it, but the staff does try to help with parking (I had to move my car for someone else to be able to leave thanks to a staff person facilitating it). But be warned to give yourself time to find parking especially if the good spots in the tiny lot are taken. I do like this vet and the care I've received in my past 3 visits so while I live here, I'll keep going. If budget is a bigger worry than convenience, it might be worthwhile to find a vet deeper in the suburbs. In terms of care, I am deeply satisfied. read more

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Trying to get hold of them on the phone is a hit and miss.. sometimes its them in Petsadena itself, sometimes i get a calling service half way across the world. read more

Woah. Tried to give this place another shot because it is so convenient to our home and I was reminded why we stopped coming. Made an appointment and ended up waiting in the room for ONE HOUR to be seen by the doctor. Asked for a Bordetella vax while in office and it look another 30 minutes to administer. The whole appointment took 2 hours from check in to leaving. It's too long, completely inconsiderate!!!!! I do not recommend this office unless you have a day off and don't mind spending it at the vet. I rarely have nothing nice to say about a place but... Completely avoid. read more

First off, I wish there was a negative star option, because this place deserves a -3 stars All the goods and bads about this past visit to Petsadena on 7/26 after being a customer of more than 2 years... Goods: Check in and admittance was fast, maybe thanks to having an appointment. Dr. Sosa was nice and recommended what was generally needed, price still came out ridiculously high in my opinion That's about the end of the goods, now the bads... Bads: - Nurse Christina (super sweet girl) was very inexperienced and almost came off as if it's her first few days on the job. When we called the person that made the appointment for us those us that we will be seeing Dr. Lee but Christina tells us Dr. Sosa will be seeing us soon. To which we were surprised and she apologized so we just brush that under the rug. She referred to my dog as a he several times, my dogs been here several times already, but I guess that's not what determines good service or not. Dr. Sosa said that she will give us Benadryl and nasal drops for our dog to take home to see if her problem is stemming from allergies which when Christina walked our dog out to us after her wellness exams and such she gave us the nasal drops but totally forgot about the Benadryl. My wife asked her to verify if she's got everything and she said that's all there is, until we got home and Petsadena sent me an email with instructions on how to feed the Benadryl pills and it should be taken in halves (€%*^). I was even defending them on the spot and telling my wife that she's overreacting and they got everything here, wow. - Dr Sosa asked if we wanted our dog's nails trimmed we told her sure if she allows it and we prefaced her that our dog can become a nervous wreck in most nail trimming situations and she reassured us if she does gets that way they would just not go ahead with it. This was definitely not the case because on the car ride home I found fresh blood showing up at different places where my dog was touching me and I realized that they cut one of her nail so deeply that it was just bleeding nonstop. We called the receptionist and the receptionist was like send us a picture which I sent via email to them and they had the groomer call us to reluctantly apologize and tell us to put corn starch or flour on her wound. Total hack! -this was from the first visit, they lost the original document that they requested of me of my dogs vaccination and such to be admitted. They had me give them the original and they made a copy of it and told me to pick it up the next time I was in, which when I was back and asked for it they said they couldn't find it and had me resubmit everything. -I can see where the other comments about front desk being adversarial is coming from. They're literally chatting away with each other as if no one else exists in the room. Overall... This place is like a business first type of establishment, and pets last. They want you in and out as fast as possible. Every time I came here I always end up asking myself why I end up coming back and now I know after the third or fourth time. They never change! We must stop supporting them for their shit customer care, at the end of the day it's our pets and us paying for it. read more

Petsadena Animal Hospital - Totally unnecessary and disregarded any sort of care for my dog. I wouldn't recommend Petsadena if you care about your pet. - Veterinarians Near Me - Pasadena, California

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Fellow pet parents, please heed the warnings in the reviews. DO NOT bring your beloved animal here. They will gouge you for everything they can, even while you're in grief. I never write reviews, but after several visits and hearing/reading identical experiences, this hospital is clearly taking advantage of our trust in them as a provider, and of our love and concern for our family members. The moral rot in this place starts from the top, and it takes a Bond level villain mentality to try and squeeze maximum profit out of worried pet owners. I work in animal welfare, and i'm telling all of my peers, as well as my dog and cat sitting clients to avoid this place, and why. Shame on Petsadena. read more

This place is the most overpriced place I've ever been to. I've spent thousands of dollars for my Dog and his ear infection. Ear infection!!!! They are only worried about the money not your pets wellbeing. Dont even try going here. Worse of the worse they will only help you after they squeeze all your money!! read more

I have been a client of Petsadena for several years now. Every one, including receptionists, technicians, and veterinarians, is highly professional and super friendly! Appointments are easy to schedule, and they always follow up after the visit whether my pup is feeling well or on the results of testing. read more

Do not go to this place. Its 2x the price. and if the treatment they provide doesnt work, the recheck is 80$ compare to other places around who are free or 45$. read more

After many years coming here I will not return after a very unprofessional experience. Our dog is human friendly but highly animal aggressive due to traumatic upbringing before we adopted her. On Thursday we had to bring her in and we take special precautions including waiting outside, having my husband handle her, a specialized collar, and being very explicit with every person who handles her. As I'm in the waiting room, suddenly here's my dog coming towards me on a loose leash, 4 feet in front of a tech clearly not capable of handling her. I panic and rush over and she says "she gets fixated, huh?" I said yes, we explicitly warned everyone and she is supposed to be taken out a side door. Luckily there was no animal in the lobby. I tried to take her leash but the tech held on and when we open the front door there's a dog. As expected, my dog reacts and she is very big and strong. The tech loses control of the leash and my husband is on the phone bc we are given no notice that our dog was ready. So I have to pick up my 70lb dog off the ground and scream for my husband to open the car door to put her in. I then struggle to get my dog into the vehicle safely, hurting her in the process while the vet tech just stands there. I was so angry and panicked. The reception apologized and said that the tech should have warned us our dog was ready and taken her out the side door. When I got home I sent a detailed email and received NO response. First, why wouldn't a vet tech have enough behavioral knowledge to recognize that my dog's fixation on other animals is dangerous and she shouldn't be on a loose leash running into the lobby? Second, why weren't my very serious warnings and precautions communicated to every person that handled her? Third, when I expressed my deep concerns in an email about their inability to take proper precautions for the safety of my pet and others, why did I receive no response? My dog deserves good healthcare and a knowledgeable staff that listens and takes proper precautions to protect her and others. I certainly pay enough, and give proper warning to ensure everyone's safety. I will absolutely not return again. read more

This Is a 5-Star Establishment! My wife and I have been rescuing, fostering, and raising animals for over two decades. We've been to many veterinarians over the years, and without a doubt, PETSADENA is the best. From the owners to the staff, they all share one clear goal: they genuinely care about your pets. The facility is clean, well-organized, and above all, positive. The warmth and professionalism here set a new standard. We can't recommend PETSADENA highly enough. read more

My experience here was that they are twice as expensive as other vets and don't have a good bedside manner. I took my animal to another vet after this one and it was a much better experience, less expensive and higher quality. They also don't have a streamlined paperwork system or administration... I literally filled out four questionnaires at intake with similar type questions that probably could have been consolidated into one or two. It's also hard to get back in touch with them via phone. read more

I can't speak on pricing because I'm not familiar with competing vet prices or typical pricing for services, but I am very happy with Petsadena. You do need to make an appointment to be seen but they are quick to bring you in and there is hardly a wait. My dog had an urgent eye issue and they contacted an eye specialist on my behalf and made an appointment for me. All I had to do was show up. Having to coordinate additional services on top of dealing with your emotions because of your pup's unexpected health issues can be extremely overwhelming and I felt taken care of and safe. Thank you, Petsadena. read more

Got my dog neutered here. They charged ridiculous fees and absurd, over the top tests. Within two days after the procedure my pet was pooping blood. They tried to gouge me out of over $300 (exam fee, emergency visit fee, etc) and their solution was to feed her chicken and rice. Can't make this up. They're owned by private equity and although their payment system accepts amex, they claim they don't accept amex. My guess? They're the only cardholder that holds them responsible for their fraudulent overcharging. Also incompetent staff as I have two dogs that got mismatched vaccinations. Go elsewhere. read more

After been current customer almost 2 years but today I move on and try to new Vet in this area. The first year everything look good, reasonable price for service but past year my dog got itching from fleas. They recommended medicine shot every 3 months for control fleas but my dogs have to got wellness exam every time when refilled medicine??? Exam fee plus medicine refills total $200++!!! Not make sense and I can't accept for wellness exam every 3 months, NONSENSE!!! they just want to make value service bills. I'm done but still want to say Thank you again for service past 2 years. read more

We had to put a little girl down...the staff was amazing and didn't rush the process. They made a sad situation a lot easier.

Petsadena is the best vet I've ever been to! They always have appointments available and it's easy to book/get ahold of someone. Dr. Li has been amazing with both my dog and cat and he spends a lot of time with us answering questions and offering solutions/treatment options. You can tell he genuinely cares about your animals and you. And all of the staff and vet techs we've worked with have been wonderful - kind, compassionate, informative, helpful. I also really like how they give you a price breakdown of treatments before you agree to move forward - with low and high estimates - so you aren't surprised with a bill. And allow you to say "no" to certain options. I've never felt pressured here. Highly recommend Petsadena!!! read more

Avoid Petsadena in Pasadena at all costs. This is the first time I have ever had a bad experience at a vet office or left a review, but, you need to be warned especially if you have small dogs. I went into today for a simple refill for my dog's eye drops. The veterinarian began a full body extremely rough exam where my dog repeatedly cried. Completely stunned I asked the veterinarian Dr. Ye multiple times to be gentle. She laughed at me and continued to be rough. This is a five pound, eight year old dog who is extremely well behaved. He sits still for his vet and groomer. For this vet and tech to both be wrestling him I was completely taken back. I have never seen anything like it. My dog's neck was crooked during the eye exam in a very painful looking position. He whimpered and cried. She stuck the light so deep down in his ear that he yelped. When she examined his luxating patella she had his leg pulled out 90 degrees to the side, instead of to the back. It looked so painful. All I could do was look on in horror and disbelief while begging her to be gentle. Instead she mocked me. After the exam I took my dog off the table and decided we both had enough. I wanted to get the eye drops and leave. A tech came in wanting me to put him back on the table for another cornea exam where they add drops to his eye. I couldn't subject him to more so I asked if I could just have the drops and leave. The veterinarian refused and I left. Someone followed me to the parking lot yelling at me to pay for the exam. When I got home I left a a message for their manager Lilliana. It's been hours. No one has called me. Someone, however, had the time to send me an invoice for the exam. They clearly don't care about pets at Petsadena. Ironically when I was on hold their repeated message is about how gentle they are and how they care about the emotional well being of their patients during exams. Absolute bull shit. Do NOT take your pets anywhere near this place. read more

My dog was previously a patient at Petsadena for about 2 years. All was well until my dog's health began to decline, and then the cracks at Petsadena began to show. I know Petsadena's rating are high. I suspect they suffice for simple, straightforward cases. I give one half star because they offer titer tests. I give another half star because the vet previously took the time to call and to tell me where the lab results indicated abnormalities. But that's it, since if we had stayed with Petsadena, my 10-year old dog would quite certainly be underground or have her ashes spread by now. My dog's energy level began to rapidly decline during the beginning of the pandemic, so I brought her in for a series of blood panels to monitor her condition and try to figure out the cause. These indicated progressively increasing abnormal organ function and hormone levels. She had other concerning indicators, such as dementia-like behaviors. The explanation I was given for this was "old age." WTH? Old age is not an ailment, and when I questioned this, stating that 10-years is akin to middle-age for the breed. The appalling response Dr. Tieu gave was, "well some dogs age faster than others." These are not the words of a problem-solver. Consistent with this, there was a lack of prioritizing issue areas and an absence of having a plan/approach/referral/follow-up to diagnose the root cause. After paying the 100s/1000s of dollars of bills, I promptly and wholly gave up on Petsadena, did my research, and found another vet that was much more capable and experienced to troubleshoot. This may sound direct, but those were dark times. When your furry loved one is obviously unwell and you don't know why or how to help, and you find that those experts you expect to trust fall through, it is quite grievous. (Incidentally, after 1 visit with the other [now trusted] vet followed by an MRI, we confirmed that my dog had a massive massive hemorrhaging tumor in her head, for which she immediately and luckily received treatment). There are other issues/annoyances with Petsadena as well, though not as life-threatening. For instance: - Check-in/-out was very inefficient with extended waiting. I initially chalked it up to the pandemic and the additional burden on vets; however, after visiting other vets of comparable sizes that may even be busier than Petsadena, but somehow operated more efficiently, I am now convinced it's a Petsadena thing. - Along the same line, their bedside manners are not focused on the wellbeing of the animal. They kept my dog there for the entire day even after they had finished the one blood sample and x-ray (which turned out to be extraneous). My dog was already terrified, weak, and stressed out. - Attendant's service leaves something to be desired. I was mistakenly sent another dog's lab results so I requested to get my dog's results re-sent. I get it, wrong attachment, happens to me, happens to others, just re-send, not a big deal. However, the attendant's response was simply, "I don't know how that could have happened." It wasn't until I read off the other dog's name that the attendant agreed to re-send. Hell, I re-send documents to clients even when I've verified that the right file was originally sent, without. a. fuss. I previously sent a complaint to Petsadena in August 2021, but did not hear back, so my impression and experiences still stand. We are coming upon Wushu's 11th birthday, and we are going to celebrate big. After enduring all she has in the past year like a champ, I am convinced she is part superhero. Unfortunately, no thankyous, no gift baskets, nor Jedi healing credits go to Petsadena. read more

Petsadena Animal Hospital - Still going strong -- No Thanks to Petsadena! - Veterinarians Near Me - Pasadena, California

do not under any circumstances enroll with this vet. It's like somebody taught used-car salesmen how to treat* pets. They will charge you $500 every time you stick a toe in their office. They asked me to call them with a progress report on the meds, wouldn't take my calls then charged me $100 if I wanted to speak to a vet and make the report. They have zero sympathy or affection for the animals in their care and are purely focused on shaking you down. The reception staff are rude and hostile. It's like dealing with the dmv, zero urgency or interest in your pets suffering. read more

I had a bad experience with this place. I took my cat in to get treated for what appeared to be a urinary tract infection. I was grateful that they had the time to see her as eight other animal hospitals I had called first (closer to me) did not. I was not able to drive out to Pasadena to take my cat so I asked my mom drop her off for me. However, I filled out the registration forms and let them know that i was the owner and the point of contact for all decision-making. The vet visit was via video at that point and I had a good impression of the doctor. I reiterated that I wanted to approve the treatment before hand (as stated in the paperwork). After giving me her assessment, she said someone would contact me to go over and approve the tests to be done and to answer any other questions. And that was the last time I heard from anyone that day. I called repeatedly but could never get through on the phone. I texted and no one texted me back. Instead, they called my mom (not even sure how or why they asked for her number at drop off when I made it clear I was the owner and point of contact). As it turns out, they instead called her and asked her for authorization. She told them that I would need to decide. In the meantime, I called again- no answer. They later called my mom again instead of me for authorization. To say I was frustrated is an understatement. No one called me for treatment authorization or to answer my additional questions and the line was so busy I couldn't get through to ask them for the information. And though I sent also sent two texts, no one responded. What added to my frustration was that it took them six days to confirm my cat had a UTI. During that time, I called again, this time after several attempts, I was able to leave a message. I let them know my cat wasn't eating or drinking and that she was vomiting a lot and that I was really worried and I thought she needed to be put on an antibiotic ASAP. I was told I would get a call back that day, but I didn't. I got a call back at the end of the business day the following day by a different vet. She appeared to have no idea I called. She is the one who confirmed the UTI six days after I brought my cat in. However, even then I had to insist on antibiotics. When I spoke to the vet, she said I could pick them up "tomorrow." So the following morning, around 9am, I called and called and then got through and waited on hold, and finally talked to someone to ask if the antibiotics were ready for pick up. They said not yet. I asked when they would be ready and I was told not until end of business that day. So basically, despite knowing that my cat was not eating, was not drinking and was throwing up, and despite it being six days of waiting, they were going to have me wait another 24 hours from the time of diagnosis to let me get the antibiotics. I was pissed. I tried to stay calm and I don't know if I was successful, but I let the receptionist know that I was unhappy and that my cat has been suffering for days while we wait for antibiotics. She apologized and put me on hold, and then said it would be ready by noon. The next week I was able to get an appointment in with our regular vet. I asked them to double check her and re-check some tests (including kidney panel). As it turns out, in addition to the UTI, my cat also has kidney disease. I don't know if Petsadena Animal Hospital should have caught the kidney disease but they missed it. Fortunately, my cat is doing pretty well right now all things considered. But I won't be taking her back here. I'm giving this place two stars because they eventually did diagnose my cat with the UTI and because I liked the initial vet I spoke with. The rest of my experience was awful. read more

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the best vet--very expensive but worth it. Staff is so kind, facilities really clean, and so kind to my very anxious dog

The worst and most overpriced vet ever. Have been to this practice for several decades when it was Raymond Avenue Veterinary. Serious decline in medical services since change. Also was charged $1000 for no reason, problem. Desk staff so rude. Never again. Very sad. read more

Vets are good, I'm leaving 2 stars as front desk is a bit cold and borderline adversarial. It seems like an intense job, non-stop calls and people complaining about costs, etc. But it's the first impression clients receive and it implies a bad dynamic behind the scenes. Still going here for the moment as it's so close and they have more availability than other clinics, but am looking elsewhere for the future. read more

We switched to this vet a few years ago. I called today because I think my dog has an infected tooth and I was wondering how much it would be to extract it. I was told: We would need to come in for an $81 exam before they could tell us how much it would cost to treat my dog AND they won't just extract a tooth. It will require a full cleaning, x-rays, etc. How much will THAT cost? I naturally asked. "We can't tell you and we can't give you a range or an estimate. It's whatever range the doctor says it is." In other words, even though you only want to have one tooth pulled for your poor dog who is likely in pain right now, we want to charge you some mystery number which is probably close to $1000 to have your dog's teeth cleaned and probably additional teeth pulled. To find out that magical number, pay $81! No thank you. Avoid crooks like this at all costs people. read more

The Vets here is amazing. I think they might be stretched thin though. The supportive staff didn't explain how to apply the topical medicine very well and they seemed a little disorganized. It feels like the process needs an office manager to coordinate support staff. Prices alway felt high, but this is my first vet experience, so take that with a grain of salt. read more

They messed up and the office manger doesn't even remember calling me to admit they messed up i drove there from Irvine to have them only give my dogs 1 of 2 shots So when i called the ask she said she wouldn't charge me to come back for the second one I said I'll go to another vet which i did and had to pay again for. They still to this day want to charge me a cancellation fee when i spoke to the manager (red/brown like hair she's like 5'7 in height) and deny everything they asked me for my call history and this was from 2021 and i was so loyal i went back in 2022 and 2023 Now i have to find a new vet when i only live now 2 blocks away The manager told me best of luck to you Vs sorry and come back to use us read more

Took my new puppy here to get vaccinations and so far so good! Everyone here is very nice and willing to answer all questions. I was super confused on what vaccines his pervious owner had given him and they helped me figure it all out. Happy pup! read more

Petsadena Animal Hospital - Arlo getting his vaccines! - Veterinarians Near Me - Pasadena, California

I've been sending my two dogs here for one year. They are fully staffed and friendly. They take care of my morkie and Boston terrier. I like the text message capability. In addition, they have an online pharmacy. read more

Petsadena Animal Hospital - Veterinarians Near Me - Pasadena, California

Updating my review. First I'm absolutely willing to acknowledge I'm an exacting pet parent. I'm in charge of making sure my cat has a good life and I take that seriously. It's possible my expectations for an experience are higher than the expectations of others. I also acknowledge my cat is a horrible patient who is frightened and not his best self at the vet. He's a sweetheart at home. He's not at the vet. When I was first here I was really pleased with the experience and the doctors. It was during COVID and they were doing their best. But recently that has changed. The turnover of doctors at the practice seems a little high (who knows maybe it's industry standard) and with each change the care given to animals who are anxious seems like less of a priority. The last time I was in, I left my cat in the car (don't worry parked literally in front and he was in there for less than 2 minutes) to make sure there weren't a bunch of dogs in the waiting room, and this seemed to surprise the front office team that i would do this, even though I've asked every single time to make sure my cat isn't left around dogs and asked that it's in his chart that he's absolutely terrified of them, and I ask to be put into a room quickly so he's not surrounded by dogs, but this never seems to happen. This week it did...but the dogs in the waiting room (in my opinion) are able to really roam free and be as rambunctious as they want without anyone saying anything about it. So the barking and noise from the dogs made it sound like they were in the hall outside the door. I get it. Dogs will be dogs...but around a pet who is already sick or scared, like Maxwell, this just makes it worse for him. There are way more dogs at this vet than cats and, while this is possibly unfair, I don't really think they like cats (or maybe it's just my cat) all that much. On their website they say they are cat friendly, or at least they used to, and have "cat only" rooms, but this last time I was one of the 1st visits (the 5 car lot in front wasn't even full) and we were put into a room with "woof" in letters on the wall. I'm not convinced that's a cat room. They always want to take him to the back for the exams, leaving me in the room...which stresses him even more. And they always immediately want to sedate him. I really don't think they are all that interested in giving him good care, they just want him out. Again, maybe this is just my impression...but that's what a review is, my opinion and impressions. Because I wasn't convinced he needed sedation, we left with a potential treatment plan. I called a day later to ask questions about the plan and was told someone would call me. No one did. I waited until 12pm the next day and called again. I received a text reply. Got it. Not a priority. Possibly because I didn't just agree to immediately sedate him. He's got a heart murmur, so he's already not the best sedation candidate and I'm very reluctant to sedate if unnecessary. I took him to another doctor yesterday who was able to complete his full exam with him wrapped in a towel and me holding him... so it's possible if you want to listen to the pet and the pet parent. The difference in getting him right into a quiet room without dogs and his demeanor during the appointment was vast. No clawing or hissing. So why 3 stars? Because I actually think if you have a dog, or a cat who isn't frightened, they are probably fine. No one was rude... they just seemed a little confused as to why I want his visit to be free of dogs and things that scare him and like I said earlier, I just don't think they like my cat...or maybe it's me. But we're not a fit. read more

I've been coming here to Petsadena since I got my kitty last March and I have to say that I'm so impressed with the level of customer service and care. They are great communicators and want what is the absolute best for every pet. My kitty has been seeing Dr. Michelle who is awesome and so friendly (not to mention knowledgeable duh!). She does a great job helping my shy kitty feel as comfortable as possible during exams. In my experience , they will never charge for or conduct any unnecessary veterinary procedures. Initially I was quoted upwards of $1k for my kitty's full dental procedure (which was fine and I was prepared to pay). But on the day of the procedure they examined further and said they didn't need to do any extractions and I only paid for what she needed (about half the price). They just want you to know what to expect to pay of course! They also accept CareCredit which is awesome and so convenient for me since I'll pay with CareCredit and then get reimbursed by my pet insurance. I highly highly recommend Petsadena, I even still come here after moving to the SFV. It's worth the drive for my pets' health! Also during the pandemic, they are doing contactless vet visits, but don't worry pet parents! They video conference you in so you can see what's going on in the exam room. The doctors will talk you through the exam as well so it's basically no different than a regular vet exam! I can't wait to bring the new member of my family in for his first visit next week! read more

Petsadena Animal Hospital - Babo can't wait to meet Dr. Michelle - Veterinarians Near Me - Pasadena, California

These folks have helped take care of my little one for years; vaccinations, check ups, everything. She may not like her temperature being taken, but she's generally pretty happy there. The staff is super helpful and accommodating and clearly all animal lovers. Needless to say, this is a highly recommended health care facility for your animals. Parking can be a little tricky though, so be sure to leave the extra giganto SUV at home. read more

We have been visiting Dr.Evelyn for years , she is knowledgeable, caring and took the time to answer all of my questions thoroughly. I would highly recommend this clinic to any one seeking quality veterinary care for their pet. read more