This is a small store but lots of goodies inside. Kirsten took great care of my dog. I dropped her off for her same day grooming appointment and was pleasantly surprised at her attention to detail and level of care before the service. She treated my dog as if she were her own and my dog went with her like she was a friend. I appreciated how quick but thorough she was. Would recommend her for your dog's grooming needs. read more

Ran into grab some canned dog food and treats at around 5:50 on a Sunday. Their Yelp says they close at 7, but it's changed to 6pm. I didn't realize it. Was about to walk down the treat aisle when I was told I had 5 minutes in a lovely condescending manner. That's fine. Just going to grab a few bags. Never felt so rushed to hurry up and was checked out about 3 minutes to close. I get people want to leave and have stuff to do before they can leave the store themselves. But the girl there rudely repeated "this side, this side" - the second time louder and more condescending in regards to the counter side. Didn't even get a chance to put my number in for rewards. Threw my shit on the counter and it started rolling off but she didn't care. Then stood by the door waiting for me to grab my bags so she could lock up. read more

I hope this message reaches corporate. Ashley the groomer at 7402 Garners Ferry Rd Suite C Columbia, SC 29209 is super awesome. She worked with my troublesome Shitzu-Poodle Mozart. Mozart was traumatized by a previous groomer at Petco a year ago. Ashley treated my dog with love, compassion, care, dignity and superior customer service. She was kind and gentle with Mozart's behavior and understood he will need time to get adjusted to her. We had to reschedule a few times due to my work schedule and Mozart's medical appointments. Ashley was very understanding and prompt to make adjustments as needed. Please do not let her hard work and care go unnoticed. I pray that someone in corporate can recognize Ashley's dedication to your company. Thank you, Ashley, and may God bless and keep you. read more

The staff here is always friendly and they work hard to make sure customers are well taken care of. When they didn't have the larger bag of dog food that they typically carried, they sold me 2 smaller ones for an adjusted the price equal to the large bag. They also called me recently to tell me that a reward program was changing. Most businesses would put up a sign or send out an email, but they actually called me on the phone!! Corporate prices with small business service! read more

I am really torn on my review of this location. On one hand they are awesome because they are the ONLY neighborhood pet store that we have near us and they have a great selection and always have whatever it is I need for my cat. Unfortunately, the last few trips I have not had a super great experience. The staff all look like the company hires middle school students and they have about as much aptitude and knowledge as such. It's not a very friendly atmosphere and I'm usually wondering around looking for an associate to help me. They sometimes have great deals and give out coupons but they have no process set up for the employees to put in the information at the counter. I have waited nearly 10 mns every single time I have tried to check out at this location. My time is so precious, I get so frustrated because it should be so easy. While I think the staff need to be better training, the system they have been given to work with is archaic. This place just needs to priorities what their customers value and make the check out process faster and less of an inconvenience. As an aside, they have a vaccination clinic on alternating Wednesday's that comes for general pet shots. I took my cat in and the lady literally told me that if I didn't get the more expensive of the two options that it was likely my cat would die. I was to taken aback by her statement that was so totally blown out of portion that I will probably not bring my cat back to them ever. If it's that dangerous whoever regulates shots would not allow it on the market and second if its that dangerous why would you even offer it. I know that's not PetSense but they allow their vendors to communicate with their customers like this and that is rather off putting. All that being said, I will still go back because they are pretty convenient and I can usually get good deals on certain items. read more

**EDIT: this experience started out poorly, but PetSense followed up to fix the problem and helped us feel better about giving them our business in the future.** We took our dog in for standard grooming at 9am this morning, and we went to pick him up at 2:30pm when they called to say he was ready. When the employee went to get him from the back, she discovered that he had pooped in the kennel and gotten it all over his fur. Our dog does not defecate unless he hasn't been allowed outdoors for extended periods of time, so we started asking questions. Apparently, PetSense cannot accommodate for pets to relieve themselves, no matter how long they're in the kennel. Additionally, the only groomer had left, and wouldn't be returning until 4:30pm. This meant that not only could we not take our dog home, but he was also forced to sit in poop for two more hours until the groomer decided to return. When we came back for him at 4:30, the employee took about five minutes to schedule an appointment over the phone while I was waiting to pay, and my poor dog STILL hadn't been taken out to go to the bathroom. I ultimately set my credit card on the desk and took him out to pee. When I came back, the employee told me that the manager had her take $5 off the $65 charge for our trouble. This was a nice sentiment, but a pretty meager acknowledgement of the poor service and neglectful treatment of our pet. I hope this doesn't happen to anyone else, and we will be seeking grooming service elsewhere from now on. **EDIT: the manager called the next day, and we went in to the store to follow up. She was very apologetic, explained that it was a very unusual situation, and she gave us a FULL refund. I should also note that the groomers did an excellent job making our fluffy dog look and smell great. This business took a pretty bad situation and ultimately handled it very graciously.** read more

I have frequented petsense on Garner Ferry several times and purchased items for my Maddie Mae (puppy) and Lenny (guinea pig). The staff there is ALWAYS friendly, asking if I need help with anything, and always manage to say "have a great day" as I leave. They are military friendly, giving 10% off total price of everything. Also, they price match. When I realized they had a groomers I decided to make an appointment for Maddie. Today, 19 March 2015, I took Maddie for her first haircut EVER. I wish I was good at remembering names, but the lady that took us in at the grooming area was very friendly, and extremely knowledgable about haircuts. Maddie is a small mix breed with what is only known as crazy wirey hair and the groomer just knew what to give her as I had no clue! Maddie's haircut was AWESOME! She looked exactly like a the gorgeous little princess she is. AND I was given the 10% military discount for the haircut as well!!! I paid $35 (rounded up) for an amazing cut, shampoo, dry, nails, anals, and ear cleaning. (And she left with a cute scarf) thank you so much Petsense for taking such good care of my baby girl! read more

Really nice job grooming my pup. He came back smelling great, and the smell lasted for several days. I was told that he would be done by 5-5:15 and it was almost 6 when he was ready, that's the only reason they didn't receive a 5 star review. They also have some really cute gourmet dog treats that my dog absolutely loved!!! read more

If your pet needs Grooming, I recommend Linda, she is great with animals, very gentle and patient, She takes good care of my 2 Poodles and is an excellent groomer, which is hard to find. read more