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    Petsense

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    1 year ago

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    K-9 Splash & Dash - This is Zurie. The same dog S&D butchered yesterday.

    K-9 Splash & Dash

    (9 reviews)

    Took my teacup Yorkie to Splash n Dash in Bryant this morning. Had a list of things to do…read more 1. Do not cut her so short that the bald spot on her side shows. 2. Cut her face short bc i don't like all the hair. 3. Clip her toe nails. My poor puppy came back with bald spots all over her body and a razor cut or burn on her side. Do you think this is acceptable or worth a refund? They said the cut was there this morning!!!!! Didn't offer a refund and I have been taking her there for 4 years. NEVER AGAIN! Don't know if the groomer was inexperienced or just didn't care.

    0/10. I do not recommend this groomer. I feel completely taken advantage of by Kim. When I brought…read moremy dog home a month ago she was still matted. The job felt very rushed, yet she charged me $115. I brought her back a few weeks later, and she told me she would have to shave her mats out. I said I would prefer her to brush out the mats, but I understand if she had to shave the mats out. I picked her up SIX HOURS LATER and she completely shaved my double coated dog from head to tail. Any experienced dog groomer knows that double coated dogs should never be shaved from head to tail as that causes sunburn and prevents them from self cooling. When I spoke to Kim on the phone about how disappointed I was she came home matted the first time then she shaved her double coat head to tail the second time, she told me too bad. Definitely not worth the $115 I paid. Twice.

    Doggie Do's - Send him home with a matte in the little hair he had left

    Doggie Do's

    (40 reviews)

    I am extremely disappointed with my experience at Doggie Do's yesterday. I dropped my 6 lb toy…read morepoodle off for grooming at 8:30 a.m. and did not receive notification throughout the day or at all, so I decided to call and was notified she wouldn't be ready until after 6:30 p.m. As a nurse who had worked a long, exhausting shift, I was looking forward to picking up my dog and finally heading home. I also specifically requested that she be ready by 6:00 PM, and unfortunately that request was not honored. Considering I had to drive 40 minutes to Little Rock for pickup, the lack of communication and consideration for my time is very frustrating. Upon arrival I felt the staff was dismissive and unprofessional in their response to my concerns. I was also informed that their tap-to-pay system was no longer working, which created additional inconvenience during checkout. On top of that, I was charged $64 for grooming a very small toy poodle, which felt excessive given the overall experience. What concerns me most is the well-being of my dog. I provided food and water for her while she was in their care, but when I picked her up, she appeared extremely thirsty and hungry. While I cannot say with certainty whether she was offered the food and water I provided, her condition when I picked her up raised concerns for me as a pet owner. Leaving a dog in a grooming facility for such an extended period of time comes with an expectation that their basic needs, comfort, and safety will be prioritized. I value professionalism, communication, and quality care, and unfortunately this experience did not meet those expectations. I would appreciate being contacted by management to discuss these concerns and provide some clarity regarding Alayna's care throughout the day. Management may contact me directly at (870) 315-1708.

    I've taken my two dogs here several times and always gave clear grooming instructions, but the…read moreresults were sloppy and uneven -- my dogs looked poorly groomed and uncomfortable. Staff was unfriendly and dismissive when I gave feedback. The service is overpriced for the quality. They was very great few years ago. I'm Very disappointed and won't be coming back.

    Petsense - groomer - Updated July 2026

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