Store is great. People re friendly and does what ever the need to do to take care of the animalsread more

My new Belgian Malanois broke a leash twice and they exchanged it for me…read more I didn't do anything wrong to it and the gentleman there took care of me so fast. Epic store

Had an online order marked ready for pickup. After arrival, I received an email stating order was…read morecanceled by customer. Either store clerk was dishonest and skimmed the product out from under me or gross negligence led to poor inventory control. Abysmal store.

The employees in this store are always rude and know nothing. After years of curbside service I…read moreunderstand what it means and do not need to have each detail explained to me by the cashier. Had other items to purchase and put them down. If my horse did not need these meds I would have requested a refund. I was dressed business professional obviously not stupid!

We normally use petco grooming at the 280 location but they were full -they always are booked up…read more When I looked at trussville I wondered why there were so many next day openings. Then I arrived today 10 minutes early for my appointment and met Dee. The first thing out of her mouth wasn't a pleasant greeting it was you are early. Now I see the problem after my two verbal Interactions with her today about my dog Oreo. Why would someone want to be a dog groomer that doesn't appear to even like dogs. She never spoke to my dog. Acted like she was put out that we were even there. I asked her to call a certain number when she was finished. She didn't. She called the wrong number. So when I didn't hear from her. I called at the 3 hour mark. She starts the conversation with well your appointment was at 945. What does that have to do with is my dog ready? Don't send your dogs here if Dee is the groomer. No manager in site either. I just hope she wasn't ugly to my dog for the 3 hours he was there.

I was really impressed when I came here. I was able to find a few Christmas items for my fur baby…read moreall priced at 75% off! The store layout was really well arranged. Everything in the store was very organized to see , which made it easy to shop. I really loved the dog treat bar that's available ; such a huge variety of treats. It's good to see that grooming services are available. My dog has a groomer but it's always good to have a back up when needed. I despise PetSmart so that particular chain of pet stores is never an option for me. I'm really glad to have a Petco near by to meet my pet's needs. I'll definitely be visiting more often!

I've consistently taken my 3 dogs here for grooming and they're fairly quick and reasonable…read more However this time I arranged the appointment on the app and was very specific about what I wanted done for my standard poodle. Due to health issues I asked my son to pick him up and they were charging us $195 after adding on over $100 in extras that were not requested. What is the point of the app if you plan to do whatever you want and charge arbitrarily for services not only not requested but not even listed! Then they were less than professional when questioned. I won't be bringing any of my dogs back.

Macy visited Petsmart Groomers for the first time on November 9th to get a bath and light grooming…read more Kennedy did a great job and made it very easy to get setup. We appreciated all the friendly folks in the store and their willingness to help. Macy went home clean and smelling good!

Love the new location. The store is so spacious and has lots of pet offerings. I came in to grab a…read morefew things for my dog. I enjoyed looking around and seeing all the different inventory. There's a self washing station and grooming available. The store is well stocked and nicely organized. My only complaint would be the 3 employees who were gathered together gossiping about another coworker. Ridiculous. They never even acknowledged me when I came in the area they were chatting it up in. Oh well.... The cashier was helpful. I appreciated that. I'm sure I'll be back here soon.

I went to the store this morning and was very unsatisfied .I was asked did I need help from a young…read morelady and I replied yes .I told her I wanted 50 gold fish my usual order.She gave me one bag instead of two like I normally get .I told her it didn't look like 50 fish .Could she just put them in two bags .Well here comes a man who said his name was James and told me to take what I had they where not going to put them in two bags .He talked to me so bad the young lady didn't even know to say .He told me I could just get out the store I asked for corporate number.He looked on a piece of paper and said it's not up here I guess that means that they don't want you to have it .And told me to get out the store again .Well you have no worries I will never shop there again .He was very mean and rude !