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    PetSmart

    2.5 (52 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Lloyd and Monkey , I'm sure they did something I will find the remnants of later.
    Marci N.

    I can not speak to grooming practices, as I have cats and I would not subject anyone to grooming them because they are horribly spoiled. That being said, they like certain toys and as they rip them apart and choose not to play with alternative choices, I am always looking for replacement toys. Lots of choices for cat toys, and wet food, treats and other items I need so there is not a mutiny. My husband cannot understand how two rescue cats that cost 150.00 a piece are in charge of our house and yet it is true. Toys end up in the water bowls , the toilet the shower or lost in a black hole never to be found along with my bath scrunchie, several socks and who knows what else. So if I have selection, decent prices and help locating things if I need it, I am eternally grateful.

    Penny!

    I've been getting coupons for grooming which includes nail trimming. The smartest thing I've done is to stop doing it myself! My chihuahua Penny hates it! The groomers here put her at ease somehow! When I pick her up not only does she smell great from her bath she sheds less even as a short haired chihuahua and her nails are done! She's a happy girl prancing out of the store and I am happy as well!

    Ari M.

    Pet Smart Grooming is now run by children who treat you and your pets terribly. They have zero customer service skills and unnecessary attitudes. They make it very clear they don't like their jobs, people or even the animals. KJ and Daisy are the worst of them so if you don't want your dogs to be traumatized, especially for their first puppy grooming like I was about to do, take them else where. I spoke with a manager and he said "sorry, I'll talk to them." Right! Way to take care of the customer! What a disappointment!

    Sccy after groomers 12/20/21
    Lynda L.

    Wish I could give zero stars. I have given PetSmart Grooming in Cape Coral several chances as I have had several minor issues in the past however today was the last time. My goldendoodle went in for grooming. Prior to leaving her a groomer looked at her and told my husband she had matting around her ears and some on her chest however it wasn't bad and they could work with her. My husband just asked to leave her hair as long as possible and was told it shouldn't be a problem. A few hours later Petsmart called and let us know our dogs were ready to be picked up, no mention of any issues. My husband picked up our 2 dogs and our goldendoodle Sccy was completly shaved, very uneven with some parts higher and others shorter expecially on her face plus the tip of her tail still has full fur but the rest of the tail shaven almost bald, very odd. Her last appoinment with the same groomer was less then 1 month ago, no reason they should need to shave her and if they did a courtesy call would have been appreciated. It seems to me that they were too busy with the holiday rush to take the time and properly groom our dogs. Carmin G groomed both dogs in the same time it normally takes when we take only one of our dogs for grooming, which I guess should have been a red flag. I called to speak with the grooming manager (believe her name was Arial but not 100%) to find out why she was shaved and why no one bothered to let us know. Not to mention my dogs face being uneven and odd tail left half shaved and half full hair. The manager was very derogatory toward me, basically blaming my husband. I tried to discuss the issues with her however she was very rude, actually sounded like she was laughing on the other end of the phone. I then requested to be removed from their system as I would never been using them again not just due to how Sccy was groomed but mainly due to the managers attitude toward the situation. She told me she was more then happy to do so, being flip and rude. Within 5 minutes the grooming manager already locked my account, guess it was easier to lock and account and loose clients then be proactive and call a client to ask permission or inform regarding changes to Sccy's grooming. I did call back to find out why Sccy's tail was left half shaved/half full and to question the uneveness of her face and body as I was never able to ask during my first call. The manager was not available, I spoke with Megan. Megan was very nice and informative and I did appreciate her efforts in explaining the reason for leaving the tail half shaved. She offered for us to bring Sccy in and fix if we didn't like the the look, I never got to discuss the uneven shave as she was willing for us to come in and have Sccy's cut fixed. It was nice to have someone explain and sincerely try to help. Mistakes happen, miscommunication happens as well and all the manager needed to do was have a little compasion and try to help. If it would change my mind on taking my dogs back or not I am not sure, but it would not have left me so upset with PetSmart Grooming and determined never to go back from grooming or shopping in general. I did try to reach out to the stores general manager to discuss this issue, mainly how the grooming manager had acted as nothing he could do regarding Sccy's appearance. The manager was not available, however the person I did speak with at the main store was very professional and would let the manager Branddon know about the call.

    Whitney Mae H.

    I purchased a sweet little hamster from here a couple of weeks ago and Erin was especially helpful. She had great advice about which hammy to choose, how to bond with her, what she should eat, and plenty of other great info. The hamster -that I have since named Cambria- is doing very well at home. I would definitely come to this clean, professional store again and more specifically see Erin again.

    Tiffany B.

    The store is organized, not the most hygienic (the floors needed to be mopped), and the staff was fairly decent. The only problem I had with the store was the cashier. She was a bit rude and kind of obnoxious. I don't know if she was trying to be funny or if she was just having a bad day but I was not amused. I actually think it was more ignorance than anything. Long story short, she made fun of my brother for a question he was asking, had a bit of an attitude with my Mom when she was trying to give our phone number for rewards points, and kept making side comments that were supposed to be funny. She ended up just making our visit awkward and uncomfortable. The rest of the staff was nice but there was very few of them and like I said, the place wasn't the most clean.

    If I could give zero stars I would. We recently moved to Cape Coral and had not had time to locate a new groomer for our dog. Since we used Banfield, we thought we'd give the grooming salon a try. Brought our little 20lb Wire Fox Terrier in December for a full groom. Picked him up a few hours later, paid and went on our way. Fast forward to February, we went online and made an appointment for the same thing. 10 minutes later we get a call telling us that our dog has been placed on a list for being aggressive and cannot be groomed at PetSmart. None of them! Not just that location. He's been banned from all PetSmart salons. Seriously?? He's a 20lb very friendly dog. He's 2 and has been getting groomed since he was 12 weeks old. No groomer has ever had a problem with him! This is what you get with inexperienced groomers who are apparently unable to handle small dogs. My biggest issue with this is that they didn't even bother to tell us and why ban him from all locations?? I will never enter another PetSmart or Banfield again. We ended up finding a new groomer a few days later who did an amazing job on our boy and said he was a complete sweetheart and gave her no trouble at all! Picture of the ferocious beast included.

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    11 years ago

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    9 years ago

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    8 years ago

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    15 years ago

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    9 years ago

    Megan from grooming is so sweet. She genuinely cares for my pup. Thank you for caring about your customers.

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    11 years ago

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    11 years ago

    Rude cashier, & they couldn't keep the few tanks they had clean, which had plenty of dead fish in them.

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    11 years ago

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    12 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    . you sell a salt rock with a picture of a hamster, and it says it's for hamsters, however apparently they don't like salt..

    Mentioned in 3 reviews

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    Furry Land Mobile Grooming

    Furry Land Mobile Grooming

    (15 reviews)

    I was initially very pleased with Furry Land Mobile Dog Grooming. I used them once, was happy with…read morethe service, and scheduled my next appointment for two months later. My appointment was scheduled for Monday at 9:00 AM. However, on Thursday, I received an email stating that my appointment had been successfully rescheduled to a different time. The problem was that I never requested a reschedule. If Furry Land needed to change my appointment, I would have expected a phone call to discuss available options rather than receiving an automated notification that the appointment had already been moved. The new appointment time did not work for me, so I called to discuss the situation. Unfortunately, I reached an answering service. They said they would contact the franchise owner and have someone call me back. Later, I received a call from a woman who identified herself as the manager. When I explained my concern, she repeatedly told me that she had not rescheduled the appointment and that "the system" had done it. While that may have been true, it completely missed the point of my concern. My issue was not who or what changed the appointment--it was that the appointment was changed without my knowledge, approval, or input. Rather than acknowledging that frustration or offering a solution, the conversation kept returning to the fact that the system made the change. At that point, I realized we were not going to reach an understanding, so I asked that my appointment be canceled and decided to find another mobile groomer. I made one phone call and secured an appointment with another groomer for the very next day. The grooming service itself was good, which makes this experience disappointing. Customer service and communication matter just as much as the quality of the grooming, and unfortunately, this experience fell short of my expectations.

    Most expensive grooming I've ever experienced. I'm new to the area. I noticed the day after my dogs…read moregrooming that they didn't trim out the hairs between his pads. I called the company and was told that is a service I need to ask for. I have never had to ask for that ever! I'd also be charged for them to come back out and fix it. Will never use them again and was told on the phone " sorry you feel that way"

    PetSmart - pet_training - Updated September 2026

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