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    PetSmart

    2.5 (38 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Syed S.

    I shopped many years.But today I had warse Experience in this Casselberry Petsmat. I wanted 2 parrots.After conversion with the Associate.The price posted she told me it's over. I said All 3 signings said the sale price so you suppose to give it to me because it's your fault.one ward 2 ward,she called 3 other workers and they started arguing and told me get out my store or I will call police. I told them I am a disabled senior citizen.But all 3 with the nasty behavior through me out of the store. I never Seen this kind of customer service in my Life. I came out from the store crying.

    Pet camping equipment
    Jonathan L.

    It's nice to still have stores for a pet owner to walk into and shop. With all the online shops, it was nice to go inside and see all the options I could use for my new puppy. Even the dog training toys that helps dogs play to find the hidden treats and so cool! I was really impressed with the camping equipment for pets! If you're taking them with you, take them in style!

    Shaunda H.

    Came here to get dog haircut. Also to get a few dog products. They are always well stocked and have great beds and toys. We come here because its right in the area we are always in.

    Today is 8/23/2022. Sold a bag of cat food that expired in OCTOBER 2021.

    Ordered an online DoorDash delivery. DD pickup was assigned to this store. They delivered a bag of cat food that was almost a YEAR expired. Buyer BEWARE. This store is selling SPOILED pet food. Today is 8/23/2022. The bag's "best by" date is OCTOBER 2021. 10 months expired. This isn't even a close call.

    Liz B.

    Awesome store! Clean and fun! Halloween costumes for all pets! My dog loves going PetSmart !

    Petsmart
    Tom A.

    Petsmart, a great place to take your pet out of the house and let them roam around off course on the leash. Lost to look at and they even have dogs and cats for adoptions(Dogs only on the weekends). They also offer a clinic in-case your dog gets sick and a grooming service if your dogs needs his or her nails clipped or a bath. This store has been here for quit some time and it is located in Casselberry right of 17-92, right next to Target and in the same plaza as Steak n Shake. The service seems not to bad , I gave it four stars because that was fair enough nothing seemed to special about this place but it is still a nice place to bring your dog for a walk and don't worry if he has to go to the bathroom there is cleaning stations located around the store.

    Not the best picture of the "knick" that DREW kept referring it as.No he did not cause this however, I'm appalled at the lack of sympathy.
    Bianca M.

    I am beyond disappointed and frustrated with the staff at this location. Particularly the grooming/Banfield staff who were incredibly incompetent and not helpful. Specifically Drew the vet tech. He was beyond rude and condescending with my mother. He was the worst. I trusted them with grooming my sweet pup only to get a call that the razor got too close to his skin and that it wasn't bad. That maybe he'd be irritated that the groom was on them. I didn't feel comfortable with how nonchalant that phone call ended so I drove myself to see him. They told me they were waiting for the vet to come back from lunch to apply skin glue and give me pain medication. The "knick" as they kept referring to was way worse than I was led on to be. I almost wanted to cry right then and there. I asked if this is what they call a knick, but everyone was silent as if they didn't hear me. I am so baffled at the incompetence at this location. I am also so upset with myself that I trusted these people with my dog particularly Sandy the groomer however, she was extremely apologetic and I understand accidents happen, but show a bit of sympathy... As if we were not justified to be upset over this.

    Poor Poodle! I'm glad this wasn't my poodle running around free at store # 306 in Casselberry.

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Even the dog training toys that helps dogs play to find the hidden treats and so cool!

    Mentioned in 2 reviews

    Read more highlights

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    Plush Paws Pet Salon

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    Got a de-shedding treatment for both of my girls and a mini groom on my Aussie, they left very…read morehappy and so so pretty! A big thank you to Anastasia for being patient and gentle with my German Shepard as she does get nervous. I had an amazing experience here!

    Unfortunately, this is not a business I can recommend if you have specific grooming instructions…read morefor your dog. Our Irish Setter has been groomed here multiple times, yet the services have consistently felt lazy and inconsistent. Most recently, the grooming job was extremely poor, as shown in the photos. Despite our dog having an established "file" and us communicating our instructions directly to the groomer, we were later told it was still our responsibility to ensure everything was explained again. After we called to express our concerns, they asked us to send photos as evidence of the grooming. Following an investigation and conversations with both the owner and store manager, they admitted the groom was not up to their standards and apologized, which we did appreciate. What was disappointing, however, was the resolution they offered. Instead of refunding the service, they offered a discount on a future appointment. That felt presumptuous, considering this experience left us with little confidence in trusting them to groom our dog again. They also mentioned that, if we returned, they would make sure a groomer who "specializes in setters" handled him next time. This was frustrating to hear because our dog has been groomed there multiple times already, and that option was never previously mentioned.

    Shear Magic Pet Grooming - They go the extra mile for the comfort of you pet.

    Shear Magic Pet Grooming

    (22 reviews)

    After reading so many bad reviews here I was Hesitant but they have been nothing but amazing to my…read moredog and I, I actually had a horrible experience with the other groomer in the area who is rated #1. So far no issues

    They must have changed management. The owner is awful and lacks compassion, tact and empathy. Do…read morenot take your senior dog there. I have been taking my dog to this groomer for over a decade. They've always been really great and patient with my pup. That changed today. I dropped off my dog at 9 am for his groom and received a very rude, unpleasant and unprofessional call from the owner. While I understood her concerns (my dog's hot spot was bleeding), I assured her that my vet had given me medication for it and that he was and would be fine. She proceeded to say that I needed to pray for my dog to be fine after his grooming because she won't be liable if he was to die(my dog is 17 years old). That sentence didn't sit well with me and I found it to be very insensitive. No one wants to hear such things especially when they are driving. The groom itself isn't good, you can tell they didn't even want to do it or made an effort. His ears were still very dirty, his "beard" was cut uneven. They basically just shaved his coat off. After all these years, needless to say I was very disappointed. When I picked him up he was fine but they decided to add $40 up charge because they claimed 2 people helped getting him groomed; they always have 2 people help out; this isn't new. 2 people and he looked like I groomed him myself. After 10+++ years you have lost a faithful customer. I will never be back. If you have a senior dog, I encourage you to look for an alternative when getting your dog groomed. The owner was not compassionate or empathetic at all.

    PetSmart - pet_training - Updated May 2026

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