Terrible experience/service. Picked an early morning appointment for a cat grooming and they called the day before to switch it to the afternoon because they had too many dog appointments in the morning. Said they preferred cat appointments in the late afternoon. Then why offer those times? This isn't the first time this has happened. Ugh. read more

I have a new puppy, Sweden, so this review is for the obedience training classes, day care, and the grooming salon, specifically as relates to puppy services. I've been going to this PetSmart location for 22 years, almost as long as it has been open. When I got my Pandemic Puppy - a long haired miniature dachshund - I decided for once I would get a dog formally trained. He's a smarty pants who can open his wire kennel from the *inside, so I knew he'd do well. Libby is my trainer, a very, very experienced trainer who has gorgeous dobermans. She brings them to class (kenneled) and it is fun to see how well-trained they are. Puppy classes are for pups 10-20 weeks and class size is limited to 8 pups to allow social distancing during COVID. The puppy classes allowed the pups to socialize at the beginning of each class - which was hilarious fun due to the wild variety of puppy sizes - and then we learned sit, down, loose leash walking, watch me, come, and wait. These are all excellent commands to teach a puppy. PetSmart also offers a Puppy's First Play Date where your puppy gets to play with others for two hours for free! And then there's Puppy Grooming to get your baby accustomed to baths, dryers, nail trims. I took advantage of ALL of these, especially because you can't send an intact (not spayed/neutered) dog to puppy daycares. This is a chance to socialize early. Sweden is now enrolled in the Beginner class and I'm excited with how well he's doing. I highly recommend these services. read more

PetSmart - Puppy training class for Sweden! - Pet Groomers Near Me - Eden Prairie, Minnesota

My wife and I brought our new mini schnauzer puppy to PetSmart groomers in Eden Prairie MN. The groomer (Natalie) was extremely rude to my wife and I. She ignored our dog. Was not willing to discuss things with us and kept saying "well what do you want". I showed her a picture of a schnauzer puppy with a puppy cut and she told me it was not a schnauzer. We have had 3 AKC mini schnauzers and we know the picture was a mini schnauzer puppy. She would not show us where dogs were stored and bathed. We decided not leave our puppy and she said that she thought we were not a good fit with PetSmart and we should find a "professional groomer". We thought that was what we were there for! read more

I have been a Pet Smart customer for years. My Shihtzu is 17. In making her appointment on line they asked for any special notes. I noted she is older and may try to lay down during grooming They have now called to say" Oh we cannot accommodate you as the dog has to be able to stand during the entire grooming". I have seen dogs sitting in the salon and laying on the table it is rude and I not accommodating It was suggested I find a private salon. How rude!!!!!!!!!! Pet Smart is not a caring facility and could charge additional as a service for senior dogs read more

This review is for the grooming salon. I haven't tried other places for our puppy but I may not try others because we are very satisfied with their service and results. The best part is having to schedule the appointments online. Petsmart's mobile app makes it easy to make an appointment. We have been getting help from Bex who usually takes care of our puppy and we are very happy with her service. Overall our experience here is great and will definitely visit again. We have put our puppy in the Puppy Play date program here and he loved it. They usually take a picture of your puppy and share the digital copy with you. They also take paw prints and give you some sheets that you can frame. read more

I am so incredibly disappointed and frustrated with this location's grooming services. I booked my appointment weeks in advance to ensure my dog could be groomed before a big event with family coming into town. I waited SO LONG and then the day of they cancelled on me. They apparently couldn't help me out and look at other stores to check for appointments (which I know they can do because other local petsmarts have done that for me), they apparently are so short staffed they couldn't get anyone to cover for their groomer who backed out, and they didn't offer to put me on a cancellation wait list. I don't think they realize the negative impact they're having on peoples' lives by behaving and operating this way. Avoid yourself the grief and find a groomer who can actually help you and follow through. read more

I left my cat there (at the Eden Prairie location) for boarding. When I returned, the cat was lethargic and clearly had just been stuck in the cage for the days I was away. My cat died the next day. I'll never use them again. read more

Went there today for a couple of reasons. The most important was to bring my sister-in-law in to see the cats that are up for adoption. She lives in a memory care facility nearby and loves to visit Pet Smart because she gets to see the kittens and cats up close. Today she was denied that opportunity based on "store policy". Apparently, per the heartless employee, only people very serious about adopting a cat can go into the room. Funny, that hasn't been an issue on previous visits. Another employee said it was because of short staffing. There were other employees that looked like they could have spared a minute, literally, to let my sister-in-law take a quick look. Great businesses allow their employees leeway to use common sense, at times, to slightly bend policy. A perfect example is Trader Joe's. We have spent a lot of money on dog supplies, over the years, at this location. We won't be going back. read more

This review is for the PetHotel boarding. The staff here are AMAZING! I've entrusted them with my dog three times now, and she just loves it there. I first brought her here because I was having a terrible time finding a place to board my pitbull - most places don't want them! But they have welcomed her with open arms. My favorite moment happened when we just dropped by to drop off her new vaccination records - they had no idea who I was, but 2 of the staff excitedly asked, "IS this CHICKIE?!?!" (And yes, it was...) I love that they are excited to see my girl. I mean, she's the sweetest, but she is definitely high energy! The second best part of this place is the price. Sure, I get some of the add-ons of extra one-on-one playtime and treats, and so that adds to the bill, but it's still reasonable. My bf left his dog with the vet for a week and it cost him $500. I left Chickie with these guys and it cost me about $350. Sure, boarding isn't cheap, so this place is very economical! Thanks for all you do there at PetHotel! read more

PetSmart - Report card for my pup's stay at PetHotel - Pet Groomers Near Me - Eden Prairie, Minnesota

I've been using PetSmart for grooming my dog for 8 years. Most of the time, I use a groomer at PetSmart in CO, but came last year to the Chaska store for grooming because I'm now in MN part time. Last year, I had no problem booking an appointment. The actual grooming was so-so, but good enough. This year, after booking two months in advance because they didn't have any appointments sooner, they initiated a new procedure of asking about his health. I was told they wouldn't groom him because he had a heart murmur, which he's had as long as I've had him. This could have been asked at the time I booked the appointment and not waste TWO MONTHS of my time waiting to bring him in. Getting any grooming appointment has a long wait time anywhere. But initiating a new procedure that precludes them being able to do the work and not being notified at the time of booking is totally unacceptable. Would not recommend using PetSmart in Chaska because of this new procedure and the mediocre grooming I had last year. read more

I would rate this with zero stars if I could. I placed an order today at 1:04. Waited almost 3 hours for my order to be completed so I could pick it up. Received an email that my order was cancelled. Went back to the website and it was still in the store. Called the eden prairie store to be told it's not in store and the website has changed. I refreshed my tab as I was on the phone with the guy and it said it was still there. I am beyond fustrated and discussted that you took my money for the order withoit the order being fulfilled! You need a better area manager to help run your store better!!!!!!!!!!!!!!! INVENTORY YOUR STORE CORRECTLY!!!!!!!!! read more

Took my Pomsky puppy here for her first professional grooming. She was nervous and shaking when we came in, but when I went to pick her up she was all smiles and tail wags. The staff did an excellent job and did exactly what I asked. She was as fluffy as the day I got her, and it only took about an hour. Pricing is also very reasonable. read more

This is a review for the grooming salon in Eden Prairie. I love love love them!!!!! After going to several different groomers over the period of my fur child's last six years, I have decided that we won't be going anywhere else but Eden Prairie Petsmart grooming salon. Unfortunately they are becoming very well known and we usually have to book a month in advance to see anyone, but it is well worth it! Whitney C and Abigail L are the ones that my fur baby goes to. Both are extremely friendly, love animals, listen to what you want and are extremely knowledgeable in their profession. Don't bother going anywhere else. This place is awesome!!!! read more

When checking in my dog, the groomer informed me that her head had some matting and that she would have to shave her head to the skin. When I told her I understood the issue but I would like her to groom her body and leave the head alone, she refused. She said she had to clip her entirely or not at all. She did not try to work with me at all. I believe that if I pay for a service for my dog to get groomed, I would like the groomer to follow my directions. I ended up leaving and making an appointment at another groomer. read more

***This review is for their Doggie Daycare and Boarding**** When Duke came into my life I was living in the frozen tundra of Minneapolis and was recommended to try Petsmart out for boarding and doggie daycare by a colleague. At first my snobby side came out and I was like what? Petsmart is not going to be all that for boarding. I was sooo wrong. First Duke loved going there - especially during the winter - clean and totally heated when you walk into the hotel area you feel like you are taking your baby to a spa - seriously! They even have a fireplace in the corner. The people who work there LOVE their job and you can totally tell. Each time Duke and I walked in he was greeted with DUUUKKKEE! Which of course he loved and so did I. They took wonderful care of my baby and always was returned to me smelling so clean and good (unlike some other boarding facilities I tried before). Rumor is they actually are required by Petsmart to wash your dog for free if the employees think they need one - which I of course love! Duke never disliked going there and was always happy to see me - but sad to say goodbye to his friends at Petsmart. I would like to say thank you for all the days you took care of Duke - he is now in sunny CA - but will always remember you as will I! read more

Maki had fun during her 8 day stay. They seem to genuinely enjoy caring for your pet. I do however have a complaint. Maki came home very sick with a mild kennel cough. We had been told she had a problem eating and she looked it. She had lost considerable weight there, but with her playing hard and not having an appetite , thats understandable. I called to let them know about infected environment but got voicemail. I left them a message, hopefully they will disinfect the entire hotel. UPDATE; I called this store to let them know that they had an infection in the hotel. I got voicemail, so i did leave a voice mail to let them know and asked that they call me so i could further explain the issue as my dog was very sick. They never bothered to call to see if she wqas ok or anything. I know if it was my company i would have been concerned and followed up with my customer. Not Good Petsmart. need to work on those customer service skills a bit. PS Maki is much better now after 14-15 days of caughing, for anyone that does care :-) read more

Great Grooming services for your pet. We like Lakeville, MN Location. Was very good and thorough furminator treatment to remove loose hair. Rick S. Mpls, MN read more

I scheduled an appointment for my dog to be groomed at Petsmart - Eden Prairie and said they needed to confirm my dog had current rabies vacination. My dog has been groomed here many times so they have the current records. They said they would check with vet to confirm vaccination. I arrived for my appointment early on a Saturday morning they said they would call the vet to confirm. The vet was closed and could not confirm the vacination so they said we would need to reschedule. I told them they said they were going to confirm and they apologized for not calling vet. I rescheduled for another early Saturday appointment and I presented the rabies vaccination papers. Apparently there is a 48 hour waiting period after shots for a dog to be groomed and my dog was vaccinated the morning before the second appointment. Petsmart never discussed this with me after I scheduled the second attempt to be roomed. They apologized and said they should have provided this information. Again, this could have easily been avoided if I was informed about the 48 hour rule. I could have taken my dog in for shots any time earlier in the week to the vet and there would not have been any issues. It is very difficult for me to schedule appointments and I brought my dog in early on two Saturdays for the grooming appointment and was turned away. I completely understand protocol, but they should have confirmed vacination with the vet as they said they would on the first attempt and they should have also informed me about the 48 hour waiting period after vacination for the second attempt after I said my dog needed a current rabies vaccination which I would schedule prior to the appointment. I have always had good experiences with Petsmart in the past, but their communication to the customer is very disappointing and both times I was turned away from scheduled appointments could have been avoided if they would have just properly communicated. read more

This is a review about the grooming at Petsmart Eden Prairie. It was horrible. We usually bring our dog, a cockapoo, here for grooming and they do an okay job. Not today though. There were several issues today. The first one is scheduling. We made an appointment for a cut two weeks in advance, but when it came to that day, the groomer had a family emergency. I totally understand that, and so we made an appointment for in two weeks. However, there was mother last minute family emergency and we had to reschedule for the next day, after much "checking" for time in their schedule. We got a 15% discount for this but by then Teddy was completely overgrown. We got there, and showed the groomer a picture of what we would like him to look like. This, however was not how he turned out. She said she had to shave his ears because they were too knotty. She took off all of his cocker spaniel ear and left half a centimeter. (We brush him every day) she also trimmed his beard lopsided. One side is fluffier than the other. However, these are minor issues because when he got home, we were playing on the carpet. Suddenly there is blood on the carpet. His nail was bleeding from the trim. The conclusion we came up with is that they stuck us in a time slot where they could not groom him properly, and did a horrible job instead. Petsmart Eden Prairie does not know how to groom a cockapoo at all. Update: They also plucked Teddy's ears. We brought him to the vet to check why he was scratching and shaking his ears so much, and the vet told us that this was because the groomer plucked his ears. She also said that ears should not be plucked if the ear is not blocked by hair, and Teddy's hair was certainly not too dense in his ear. read more

My sister and I went to go get a gold fish today and we did everything they told us to by keeping it in the bag for 15 minutes letting it float in the tank we didn't feed it to much or anything. It started acting weird it kept floating/swimming to the top by the time it was 9:30pm it was dead and we got it at 3:30pm. I know you can't control life and death but it really sucked because we did everything they said and it didn't live past the night. I know they can't control it but I just feel like they don't take care of their fish well read more

The grooming salon, retail store, and pet hotel have all been good experiences for me. The prices are fair, and for a corporate retail business I think they've done a good job training their staff in attitude and ability. The pets they sell always have clean cages and they appear happy and healthy. I'm delighted with the large windows to see into the doggy daycare as well. It's fun for my son to watch the dogs play and I think it builds a good report for trust when a clients pet is being watched in some form by someone at all times. Bravo PetSmart EP! read more

I love going to PetSmart groomers to get my puppy's nails trimmed. He won't let me do it yet and I've had great experiences every time I go in to get them done here. Whitney and Bex saved the day especially this last time when I walked in not only after closing but they already cleaned up the salon for the day. They still decided to take my puppy and it was super cute because they gave him a perfect camo bandana since he is starting boot camp the following day. So thoughtful of them! And I really appreciated them being so kind without any hesitation to help out when it was last minute and I was in a time crunch. Thank you for being so great!! :) read more

PetSmart - He is one happy pup! Thank you Bex and Whitney! - Pet Groomers Near Me - Eden Prairie, Minnesota

Our service dog in training went to #Petsmart Hotel (Eden Prairie) Dog day camp for a 3 hour play date. He is 8 months old. When I went to pick him up, they told me he was at the animal hospital because he had gotten a good size gouge in his hind leg, The vet said he needed to be sedated and get 6 staples. PetSmart said they dont know what happened they would review the cameras and get back to me, Its day 2, I went in today to get copies of any paperwork we signed and see what happened since I havent heard back. I was told we never signed a master agreement (releasing petsmart from any liability) and that they viewed the tape and saw that no other dogs were near his hind legs. So what happened then? My husband called to get more info and now PetSmart hotel will not speak with us regarding this anylonger and told us to get a lawyer. Really? My daughter is a wreck, he cant preform for her because he doesnt want to get up and walk, He tries to comfort her but we know he is in pain. my daughter is upset and wont leave his side. Im at a loss and will never use PetSmart for anything ever again. read more

PetSmart - Our service dog in training went to #Petsmart Hotel (Eden Prairie) Dog day camp for a 3 hour play date and this is what he got. - Pet Groomers Near Me - Eden Prairie, Minnesota

This review is for the PETHOTEL IN EDEN PRAIRIE MN. I only give one star for the manager on staff handling my situation as she was helpful, she listened and took care of all charges incurred. My dog (a 4 year old Golden Retriever) was there for his 2nd stay. The first stay was okay and we tried the PETHOTEL again. I want to state that so if you are reading this you know that I'm not going off a one time review of the services. My dog stayed for 3 days in a suite -44$/day. I came to pick up my dog and while I waited for him the employee went to get my dog from the back I brought my son over to the windows to show him what the kennel looked like. I saw something extremely disturbing!!! I saw 2 employees wiping what looked like poop off my dog - all over his backside. This went on for several minutes - they seemed nervous and quick to try and clean him up. After feverishly scrubbing my dogs backside with paper towels they then started spraying him with something in a can. I don't know what it was.... The woman that brought my dog out to me handled over the leash and I looked at my dog in total disbelief. He was covered in poop and pee -- head to toe!!! He was smelly and sticky. I looked at the woman again but this time told her this was totally unacceptable and explained I watched them through the window and I wasn't taking my dog home like this! The lady looked at me and said it's just saliva! No. It was not. I asked for a manager the lady said she was the assistant manager. I asked for him to be cleaned and she said she would clean him up and I was to wait 10 minutes. I went into the store to walk around and another employee over heard the situation and asked if I wanted to speak with the store manager. I did. The store manager took care of the situation and reimbursed me for the charges. She was great. I am writing this review because I think the PETHOTEL is a great concept but needs a major overhaul. The pets need more attention,.. obviously. I wouldn't recommend this place to anyone. read more

Despite 2 email confirmations 2 text reminders and phone call reminder and that we arranged today around appointment, I got a call from Petsmart Eden Prairie that the appointment was booked during a time that should have been blocked. This is the 3rd time Petsmart Eden Prairie has called us last minute to cancel for various reasons. read more

The employees know the animals and how to care for them. I was most impressed with the patience they show when a nine year old is trying to decide on a hamster. Good customer service like this is worth recognition. read more

Cassie took great care of my dog. I'll come back. These folks are kind to animals and people alike! read more

nice store and easy to find what you need. wish they had more puppy classes but its still great.

We signed up for puppy training and it was helpful but not great. We buy a lot of our dog supplies there but we almost always have to find a dog-boutique to get anything nicer or to have a selection of the things people buy for their dogs. We couldn't find a bell for our dog to use to go outside, but we could find it at a smaller shop. We could only find two dog whistles where our boutique stop had more... You get the idea. Good, not great. read more

I wanted to write a review because sometimes we forget about the good stuff and only go right to the negative... we love the Petshotel, we have brought our two boys here on three separate occasions for a week stay each time when we go out of town and they love it. They come back happy and maybe even a little bummed that their stay is over. I highly recommend this location! We always call throughout their stay to get an update and add treats or playtime. My favorite part is that for a small fee you can pay for one on one time with your dog, I say this because one of our boys sometimes plays a little too aggressive so we ask for alone time with a person for him rather then play time with all the other dogs. Lovely place and lovely people, definitely five stars! read more

Hello, Just want to say that I had my dog in today at the petsmart in Eden prairie for a first time haircut and what I specifically asked for and what I received when I picked him up were two different things. I specifically asked for eyebrows and they were shaved, I asked them not to cut the hair on the back of his front legs and it was anyway. My pup looks terrible, very choppy! I won't be back. I cannot complain about the attitude of the staff they were all cordial and nice, but they truly need to listen to the customer and give them what they ask for, not what they think it should be. Not happy at all! read more

I brought my Cavalier King Charlies Spaniel to PetsMart in Eden Prairie for grooming. The groomer SHAVED the fur from my dog's ears -- turning her into a Beagle! In addition, they shaved her entire head without my consent. The groomers are uninformed about the different dog breeds, and Cavaliers are known for their silky ears. I will NEVER go back there. Even though I'll be getting a refund, my poor dog will have to look like a short-hair breed until her fur grows out. In summary: Poor customer service, untrained groomers, lack of communications with the dog owner. read more

The groomers at the petsmart in Eden Prairie are awesome! They always take great care of my dog. He loves going there. The price is great for what i get. The groomers have always given me a great experience. I would highly recommend bringing your dog here for grooming! My dog has never had a bad hair cut! read more

**This review is for the overnight PetsHotel** I moved to Minneapolis with nothing/no one but my dog Juicy who had NEVER been boarded. When I had to go out of town unexpectedly for work, I had to make quick decisions about where to leave my dog. Juicy is very spoiled/sheltered and she's never been crate trained. She's very shy and a super tiny dog (7 lbs full grown). The idea of leaving her in a cage with strangers surrounded by 100 lb dogs for four days literally sickened me. To make matters worse, the morning before I was leaving Juicy got diarrhea and wasn't feeling well. I decided to take her to PetsHotel because they have on site vets and I felt most comfortable leaving her there. (That and the fact no other surrounding facilities would take my last minute call). When I arrived the staff was extremely kind and patient. I called to check on Juicy everyday I was gone and they continued to give me updates and watched her pretty carefully. They made me feel at ease while I was away. Four days later, I went to pick Juicy up. My dog who has never been boarded...or caged...or crate trained...acted like she didn't want to leave! She was of course happy to see me and jumped in my arms but when the girls at PetsMart were saying goodbye she jumped down and ran over to give them goodbye kisses. Knowing my dog that meant they did a really great job. This PetsHotel is completely out of my way (I live in St. Louis Park) but the staff and cleanliness of the facilities is worth my drive and $. Juicy has since been back twice and will be going a few more times this summer. Juicy knows the difference between the vet (where upon recognition her legs become weak and I have to carry her in) and PetsHotel (where she springs into action and excitedly perks up to walk in). read more

Don't bother with the grooming salon. The stylists have no skill and customer service is deplorable. My dogs got 4 bad cuts in a row before I decided to say something and the store manager couldn't be bothered with my complaint. If you decide to go I would avoid Jennifer or Autumn. Neither have a clue about dog grooming. read more

I do NOT recommend this location! I have had my dog in various times and he constantly come back smelling strong, especially around the neck. The haircuts are erratic at best and are not consistent. I have had a hard time with the customer service here as well. read more

I took my dog in for grooming and didnt realize until later that I was charged an extra handling few. This was my dogs 3rd grooming at this location and they do a good job. When I called and asked why there was a handling fee I was told that two people were needed to assist in the grooming. My dog is a small Sheltie who is 16 yrs old. They said it took two people to keep her from sliding off the table. When I asked why I wasnt contacted ot told about the extra charge they said it was not thier polic...Really???? read more

I have been bringing my Georgie here (doggy daycamp)for 3 years now and he wuvs it here! Georgie is my 6# shih tzu and is always very excited to be dropped off and always happy to be picked up at the end of the day. Staff are always friendly and the pawgress report given at the end of the day is a hoot. It tells me how he did, who he played with and helps me know how his day really went. Staff listen to instructions you may have and try to take care of all the pooches just as their parents ask! read more

My dog has been to several day cares and the Petsmart Eden Prairie is my LEAST favorite. Staff never seem very excited or happy and I rarely see them smile. I brought my dog in today and was told by the manager there was not a reservation. I assured him I had called two days ago and he basically belittled me for not getting a confirmation number ( I had never been offered one). Customer service does not seem to be their focus and I wish there was another option that offered later hours for doggy day care. read more

If you care about your animal, DO NOT TAKE THEM HERE. There are so many issues with the grooming center. I took my puppy in for her first groom last night. The staff was aware that this was her first hair cut besides trimming around her face. They gave me a time frame of 3-4 hours. I called after about 2.5 hours and asked if I should come back in that time frame or if I would get a call when she was done. The girl on the phone asked for my dog's name and asked the groomer when she would be ready. I could hear the groomer, Becca, in the background quickly saying "Just tell her we'll call her. Just tell her we'll call her." Not even 15 minutes later, Becca calls me and says "I wanted to let you know that Gigi is all done, there is a small tear on her leg but we took her to the Banfield Hospital and they glued it together so I'm sorry about that. I would just recommend that you practice being still with her at home because she was really wiggly." Issue #1: I was not called IMMEDIATELY when they injured my dog. Issue #2: I called less than 15 minutes before I got the call that she was ready to go and I know she was injured well before that. They just didn't have their story straight when I called. Isse #3: Becca basically put the blame on me because my 6 month old puppy was wiggly at her first grooming appointment. She as the groomer, should be trained to handle a dog that is moving around. If she is unable to groom the dog without injuring it, she should either try to get some help from one of the other staff members, or call the owner and say that she can't groom the dog because she might cut it. I would have much rather my dog come home with long hair than a deep cut that had to be glued together. I got there about 5 minutes after I got the call that she was done. When I walked in, I told them I was there to pick up Gigi, I was handed an invoice and told to go pay at the registers and then come back and pick her up. Issue #4: I witnessed a lot of people picking up their dogs when I dropped Gigi off. No one was told to go pay before they even saw their dog. They just didn't want me to see the gash in her leg. I said "Where is my dog? I'm not happy and I need to see my dog." Becca then comes to the front with Gigi and shows me her leg and says "Yeah sorry about that." Meanwhile, Gigi is shaking uncontrollably. I take her and my invoice and walk to the registers. I unfold the invoice to see that they are still charging me $47 for the grooming. They removed $17 for her nail trimming and tooth brushing. Issue #5: If you injure someones dog, they should not have to pay a dime. I went to the register and asked for a manager. The manager's name was Christina. When I voiced my concerns, she told me "Well they already took $17 off." I told her that $17 is nothing, I should not be required to pay for someone to slice my dog open. She then responded with "Well it is about 30% and we did pay for her vet bill." To which I replied "Of course you did. Why would I pay the vet bill when you are the ones that hurt my dog?" She then looked at the girl cashiering and said "Just forget it" and rolled her eyes and looked at me and said "Merry Christmas." I am so unbelievably disappointed in the management and grooming staff at Petsmart. The entire situation was handled so poorly, hopefully some change in employment is made for these two. read more