Been bringing my dog here for 7 years. No issues until now. He had rabies vaccine in dec. this is June six months later . They refused to groom him because they said vaccine was expired ut shouldn't expire until December. Checked his rabies certificate when I got home. The date they used is the batch expiration date which is the last date the vet can administer the vaccine so the animal can be protected for a year. Petsmart should know this. Also as I was walking out I commented to myself that I would probably need to find another groomer. I was told I would be better if I didn't bring my dog back there. Which is fine with me. I don't need that place read more

Took my dog for the first time for a bath a nail trim and whatever Valentine's Day deal they had going on this was on February 12th they didn't dry my dog all the way they had an issue clipping her nails don't even seem like they attempted to clip her nails nor did they trim her paw pads no did it seem like they brushed her teeth I'm not one to come and complain in normal not but I counted me 44 dollars to get all this one with a 20 dollar off first time customer so I did pay only 22 dollars but it's still the simple thing if yall claim yall gonna do all this and yet yall do barley anything. Idk I guess I'm just iffy cause I paid all this money and they didn't even clean her ears read more

Never again! My wife brought Sophie to PetSmart, the clerk gave her a basic price of $52. She told my wife that they would need to cut out the knots in her fur, she asked if that was an additional cost she was told that it was $40 but was included in the basic price of $52. They also said that Tuesday was Senior Citizen Day (10% discount). Later they called and said that Sophie was ready, my wife called back and they told her the cost would be $92 (WHAT!!). She spoke with the manager of the department and explained the situation, she said that nothing could be done and that was the cost. My wife then asked to speak with the store manager, she explained the situation and after going back and forth for quite some time the manager said that they would only charge $52 but that we could not bring Sophie back to Pet Smart in Houma. That should be the end of the story but no... My daughter picked up Sophie and was shocked when she saw her, her cut was patchy, she had blood spots on her skin, her tail was bald and the usual ribbon was not in her hair. Considering that they had spoken with my wife after they were finished I hope that they were not charging $92 for the messed up cut they gave Sophie but I also hope that they didn't decide to gouge her up after she complained about the amount they charged. Either way, we will NEVER bring her back to this butcher shop and strongly suggest that no one else bring their fur baby there. You have been warned. read more

See all

I went into this store expecting to simply buy some a filter and filler cartridges for my betta tank that I am planning on setting up tonight. However, I did not expect the amount of dead betta fish that were left in their cups. I am not trying to be graphic, but many of the dead fish were growing water molds. I had enough as soon as I saw the first fish with water mold, and went to the first employee that I saw. I let her know that there were many dead bettas sitting on the shelves. She apologized, rushed over to the stand after finishing with a previous customer, and began checking on the fish. I showed her the various fish that were already deceased and many of those that seemed to be sick. She informed me that they had a water change last night, but many of the fish that were alive and well had an extreme amount of fecal matter and dirt floating around in their cups. She took away the deceased fish to the back. That is when I noticed an extremely thin leopard gecko sitting in the corner, seemingly hiding from its tank mate. You could see that the gecko had absolutely no color and its tail was so thin that you could see its vertebrae. I informed the same employee as before that there was a sickly looking gecko in the enclosure, and she informed another employee that she would need to take that gecko into the back and to the veterinarian. That employee (in a blue shirt whereas the helpful one was in a grey shirt) told us that the gecko was fine. It obviously was not, and the employee in the grey shirt told her as such. My friends and I stuck around to ensure that the sickly gecko was taken into the back area of the store. My friend was walking around to look at the other fish towards the left side of the store, and witnessed the two employees that we spoke with arguing about why the gecko had to be taken to the back and checked on. The blue-shirted employee took the gecko to the back with her bare hands. My friends and I were in absolute shock. The other reptiles seemed to be thriving, and the reason why the gecko was so bad was seemingly because it was cohabitating with a gecko that was super healthy and had a decent amount of fat on its tail. read more

PetSmart - The sickly gecko that we witnessed taken to back with bare hands. - Pet Training Near Me - Houma, Louisiana

My experiences have been all around bad with the Houma location. The staff is rude and impatient, and it's almost impossible to find someone to help you on the floor. It's also extremely hard to get in touch with someone over the phone. I called for curbside pickup and was hung up on twice, and the third time, they just let the phone ring until it disconnected on its own. read more

This place is HORRIBLE, very unprofessional, and full of lazy service. They asked a million questions and asked me to bring my dog in for a grooming. When I arrived there were 10 people working in the grooming area and 1 dog. A waste of time and a waste of a company. It's better off letting the dogs run this place. 0 stars!!! read more

They offer allot of stuff here for a variety of animals. The staff is super friendly and the store is clean. read more

See all

Petsmart in Houma has all the products you expect to find at good prices. My dog Gage loves to visit and take in all the smells and occasionally leave his own. The workers are very helpful and truly love animals. read more

Just got my dog's nails trimmed today. I haven't always had the best experiences with grooming at petsmart, but this location did a great job of making my dog feel safe and making sure he was as calm as possible. I would definitely recommend them. The lady at the register was also very friendly. read more

Well maybe 2 stars because the manager realized they screwed up. Scheduled my dog for grooming without a groomer there. They were going to hold the dogs for hours in a kennel. I told them she wouldn't take being kenneled but was assured that staff would be there. Less than 5 minutes later they called me to come get her. Why? Because she started clawing at the kennel door and tore her claw and was now bleeding all over the place. Turns out it costs more to have your dog groomed at the actual time they give you. Ridiculous and I'm not going back. I can buy a pool and bathe her myself read more

All of the reptiles looked neglected and possibly sick. The employees were not helpful except when they want someone to donate or sign up for something. Everything else was decently organized. read more