There is an Asian lady who always works there and she is the worst trimmer I have ever seen. She treats dogs so roughly like they are toys. She does not care at all even if the dogs are scared or trembling. She just sighs or ignores them. Also, when she takes care of check-ins and appointments at the counter, she is extremely slow and takes FOREVER to do everything. Her attitude is really bad too like it is our fault for asking lol Once, we asked her something about the treatments my dog usually gets, (but SHE DID NOT EVEN KNOW that they have that treatment) and she said "We don't do that" or "We don't have that" and explained us why for a few minutes with a lot of sighs. But later, another trimmer came and told us "We can do that." In addition, we asked if we could make an appointment after 4, but she told us they couldn't do that because they start getting ready to close at 4pm, even though the store closes at 7. Seriously? What do you even do for those 3 hours? She has NO KNOWLEDGE, NO SKILL, and NO GOOD ATTITUDE. I hope she had at least one of those. I really do not understand how she got this job. read more

Despite showing multiple photos of the haircut we were looking for, we not only arrived to just about the complete opposite result, but also some condescending remarks as to how we maintain our puppy's coat. Probably best if one of the 6 people standing around start to take some pre appointment notes instead of offering up unwanted advise. First and last time here; It would be irresponsible to leave any pet here for any extended period of time. read more

Absolutely love this Petsmart! Especially Missy at the grooming salon! She takes such loving care of our Willow and is very professional, friendly and patient! Ask for Missy!!! Thank you for always taking great care of our sweet Willow!!! read more

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First time at this location and it's a very well stocked store to be so small. The staff were helpful for the most part while the lady at the pet adoption section did her best to hide her racism until she couldn't. She thought that I couldn't hear her conversation about the uppity black family asking about adopting a cat when we should be at a location on "our" side of town. I turned and looked at her to show her that I heard her and by then she didn't even try to hide her disdain for someone that didn't look like her by giving me the nastiest look. Can't say that I see myself going back to that location again or not. read more

Here's my take: Pros: a) Friendly greeting upon entering. b) Well stocked. c) Hard to find items, and available to buy today instead of waiting. d) Clean Restrooms. e) It can be an aquarium like experience for young kids. f) Reptiles & tropical fish displays are well done for a beginner to see. g) Pet friendly. h) Great pricing on training programs. Cons: a) The parking lot presents safety challenges to get into the front door. read more

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I don't recommend this PetSmart to anyone! I had a rude encounter with the store manager Chris. Staff is unfriendly and the customer service sucks! Save your time and money and take your business elsewhere! read more

I will not be back if they don't up their dog food game. I purchase expensive dog food for my pets. The past 5 times I have been here there are bags of dog food with rips in the bags. I told the manager and he offered a discount which was appreciated and asked for him to tape up the hole on the other bag. Just returned and the same bag with a hole is STILL on the shelf. He did not tape it up and the price always rings up at $72.99 but is $67.99 on the shelf which they honor each time. But the price on the shelf has not been changed since March 2018. It is so annoying to tell the cashier that the price is lower on the shelf. They have to walk and verify each time. Please update pricing and tape up the holes in the dog food!!! Also please pay attention to the prices people! Update: got the bag of dog food home and it is 6 months expired. I will not be giving PetSmart anymore of my $$$. read more

So shit service. We made a bath reservation for my puppy yesterday. We live so far and just 20mins late! The guy told me they can't give my puppy service and had to reschedule! I will never come to this fucking shit store anymore!! read more

Welcoming staff especially in the saloon I always take my cat for grooming there prices are very good and the service is excellent. My cat loves them although she refused their path when they tried hardly to give her . read more

Terrible service. I brought my pet in for a scheduled 11:00 am bath. It wasn't a grooming session. It was just a bath and nail trim. I was told it would take about two hours. I started calling at 1 pm. I was told she was still being dried. I called on the hour and got the same response. at close to 4 pm I went to the store and they said she was still not dry. I asked for my pet to be returned to me after I was told it would be another hour until she was ready. I talked to the manager and all he said was that he would talk to them I am not even sure if they did her nails as paid for. PetSmart did not even attend to her needs over the 5 hour period. As soon as I took her out of the store she made right for the grass to relieve herself. It seems like they did not take her out once in the five hours she was there. No more PetSmart for me or Milo. read more

I go here for my dog. She knows it's "her store" and is one of her favorite places. My dog loves going up and down the dog food aisles hunting for errant kibble. As with most retail establishments these days, you can find better prices online. If you can find an online store that won't charge you for shipping, you'll probably save money and time. I found amazon carries our dog's food, and with free shipping and the subscribe and save discount, it's $15 cheaper for a 30 pound bag. Petsmart will honor competitor coupons, but even with those they can't beat amazon for price and convenience. This location has a grooming service and vet in the back, neither of which I've used so I can't review. We did utilize a training course for our dog several years ago, which was reasonably good and decently priced (at the time 9+ years ago) Once you locate a staff member, they are polite and helpful. But the prices on what I need are too high for me to rate them well. read more

Herrrrro. Cornelious here. I have a list: 1) KROMODA DRAGONS! since i am a avid viewer of Game of Thrones, i was expecting an actual DRAGON! not that little thing that is the size of my little cornelious! 2) THE SMELL! It smelled like a mixture of wet dog, fish droppings, cat pee, ear infection, and potato chips.....I LOVED IT 3) NO SAMPLES! I strongly recommend samples being put around the store. IF I CANT TRY MY DOGS TREATS, HOW AM I SUPPOSED TO GIVE IT TO HIM. I like the beef ones 4) I dont understand why its called petsmart. like there was no equations or lessons going on. like for real, what? Sincerely, Corny read more

I've had nothing but a good experience with Julia. She always makes my baby beautiful. Thank you for all you do.and the doggie gifts are very sweet read more

PetSmart - Pet Stores Near Me - Morrisville, North Carolina

Went to PetSmart a few times. Most recently the grooming for my havanese was so bad. Hair cut uneven and over dried. She was there for 4 hours for no reason. How could it take 4 hours to wash and trim a 10lb dog. I will never go back. read more

Communication is subpar here. They cut my dog's hair halfway, then refused to go further because they were confused about a surgical scar. My little guy is getting old and had surgery on his rear end 6 months ago. He's perfectly healed/cleared to have grooming done. Since he's been there multiple times, I never thought there'd be an issue. Suddenly, someone today is "uncomfortable," with the simple trim, and actually gets the vet from Banfield to OK the refusal. That Vet never even looked at my dog's medical records or called me (He's on a Banfield plan so it's readily available). They just called me to come get him, half-done, and refusing to finish! My poor fella looked like a cross between a poodle and a Clydesdale mini. Both entities can skirt responsibly since they're "separate." So yeah, after over 5 years as a patient customer, I'm done. read more

If you care about your dog, don't take him here for grooming. The environment is very chaotic. They over schedule appointments and then end up keeping dogs in crates for long periods of time. They did this to my dog and then called me to tell me he was "stressed" and that they couldn't groom him. My dog is the sweetest Labradoodle. The staff here are very unprofessional and uncaring. This is like a sweatshop environment. I will NEVER take my dog to petsmart again! read more

Since adopting our dog, I've had the Petsmart in Morrisville, NC groom our him twice. Each time they've done an excellent job and show they truly love the animals. This last time we chose to have the Furminator done. This is an amazing grooming technique where they remove the undercoat on the dog which helps tremendously with shedding. When I came in to pick up my dog, I noticed a huge amount of fur on a grooming table and on the floor. I mentioned how it looked like a dog had just had a major trimming of fur. The groomer looked at me and smiled then said, "Oh, that's from your dog." I was amazed. He looked wonderful! Love this place! read more

Excellent grooming! My dog is very comfortable at Petsmart grooming - she is happy to get there and excitedly greets the groomer. They have a clean, quiet, friendly environment for grooming and the dogs are well cared for. I always feel like I can trust them with my dog because she's so happy when she gets there - knowing my dog, she would not react that way if she wasn't being treated well. It's great to see how friendly they are with the animals and how they seem to enjoy what they do. read more

I took my rescue foster Schnauzer here for grooming & Amanda did a wonderful job grooming him. She was patient with him (he was very nervous & this was likely the first time he's been groomed). When I picked him up, she gave me feedback & made future recommendations. I will bring all my rescue fosters to Amanda...she was very professional, personable, & it's easy to tell how much she loves animals. read more

I use this location for numerous services including the Banfield Vet Office and the Groomers. The Banfield at this location is average at best, money grubbing and uninformed at worst. They are constantly trying to push their Wellness Plan on you and unclear about procedure pricing before performing said procedures. Then they smack a whopping bill on ya! Additionally, they continually use the improper pronouns for my pets. I have one male and one female cat and they are constantly getting it confused. It makes me feel like a random customer at the grocery store and very unlike a patient at a doctor's office. Get my cat's sexes right! The vets and assistants however are very friendly and remember me as a patron. As for the grooming salon, well, there's nothing positive to say about them. They were extremely unclear about pricing despite the fact their pricing system is only divided between long and short haired cats. When I arrived, the person who was to be grooming my cat was no where to be seen and had to call me a half hour after drop off to ask what I wanted done. 3 and 1/2 hours later, I call to see what the hold up is and I'm told my cat has been ready and needs to be picked up. Then, I thought I was getting a bath, dry, and brush, but $70 later my cat had her back nails cut and smelled like she'd been dunked in perfume. She still had a sticky spot on her neck from her food and dirty legs which was what I had brought her to the groomers for in the first place. On top of that, they kept calling her a boy and being really oblivious to my dissatisfaction! Never again will I trust this salon with my pet as they clearly haven't been trained to an acceptable standard. All in all, this PetSmart is convenient, but definitely not up to par. read more

Grooming: I took my 7 month old puppy in for a trim. This was his 4-5 time going to the groomers since we got him. When I dropped him off we discussed what type of cut and look I wanted. I emphasized that we wanted to keep him shaggy and curly. When I was dropping him off the groomers were joking about a botched haircut that had given a dog before him. That should have been a sign! When I came back to pick him up. The groomer asked if he had ever been groomed before and complained that they could not get him to keep still. They hand clipped him all over. The cut was extremely uneven. Some places the hair was cut down to his skin. In other spots he had patches of 2 inch long hair. They did not clean his ears or his bottom at all. This was not even close to what we had asked for. Our poor pup is left with a botched haircut that will take at least two months to grow out. read more

I love this petsmart! The staff is friendly, knowledegable, and helpful. They are always quick to ask if I need help or if I have any concerns regarding my pets. The customer service here is unmatched. The pet adoptions done on the weekends are so awesome giving others the opportunity to become pet parents as well. I give this petsmart 5 stars! read more

do NOT groom your dog here!! my poor dog is now traumatized from whatever they did to him. they refused to continue service cut his fur terribly and didn't do his face or tail and didn't bathe him... this is outrageous. this wasn't the first time i took my dog there he has been cut before but it wasn't awful and I brought him back. should've known better... cut was very uneven everywhere they decided to shave him... they didn't clip his toes either... never going back read more

PetSmart - Pet Stores Near Me - Morrisville, North Carolina

Jill did a great grinding my puppy's nails down. They are no longer sharp (which happened before at a nail grind) and she adapted to his needs really quickly so he wasn't distressed at all during the process. Thanks, Jill!! read more

I have had my dog groomed at this petsmart twice. I brought her in today for her third grooming and we had Perry as a groomer. DO NOT USE PERRY!!!! He is new and he did not try to warm up to the dog. He went right at her back side to check her out and my dog moved quickly and growled. Perry got nervous and got the manager. While he was out, another groomer came over and petted my dog. Warmed up to her and then checked her back side. NO PROBLEMS!!! Perry should not be working with dogs. We had not issues with Alex or Mike. The manager was no help either. I was very disappointed and will not go back to this location again!!! read more

Think I am done with using Petsmart grooming services in Morrisville. Quality of their staff has dropped dramatically lately. services are average at best and far too much attitude from staff. if you're looking for quality work from nice people, look elsewhere. read more

First of all I would like you all to imagine how difficult this job is. Everyday getting bit or scratched by an animal that there trying to help. Grooming a dog is not easy. Especially ones who are neglected. Those staff do there best to keep your pet in good health. And for the idiot complaining about how long it took for the dog to get groomed. That's because animals get over stressed. And need the break. Maybe a thank you instead of a complaint. And maybe if you brushed your pet like you do your own head it wouldn't take as long. read more

PetSmart - I love pets mart and my Julia for painting my nails and bathing me so nicely. - Pet Stores Near Me - Morrisville, North Carolina

So this is probably the worst place to go. I was there 15 min early before they close. 2 people cutting hair and no one in line waiting. Still refused, are you serious right Now and they, where rude as anyone can be. Especially the African American Lady. Guess what went across the street to Great Clips and they took me in, and let me tell you something they had a wait and they where closing still they got me in. Guys save your time and money and go to Greta Clips. Better Service, Better People. read more

Wish I had taken the time to read the reviews here about their grooming services before I took my dog in. I will never step foot in there again. The young man who groomed my Havanese did exactly the opposite of what I asked. My dog was very traumatized - wouldn't eat his dinner and hid under the bed when we got home. I called and complained and took him back for a touch-up (done by the grooming manager) and although he looked better, when I got home I found an injury on his abdomen. Looks like she ran the clippers right into his "manhood" and left a nasty cut there where it meets the skin on his tummy. My dog is a family member and I was EXTREMELY upset to say the least read more

I brought my dog to get groomed at PetSmart in Morrisville. She came back with fleas!! She's never had fleas before and now she's infested with them. They were jumping on my arm, my, feet, and my hands. We had to buy medicine from my vet for $90. I have a pest company coming in now tomorrow to bomb my house for $125.00... Very expensive grooming....Petsmarts reply: We're not liable for fleas. DO NOT BRING YOUR DOG THERE FOR GROOMING! You'll be sorry if you do.... read more

Grooming with Jacob is alway great with my three dogs. He has the gift of a dog whisperer.... Jacob really takes the time needed to make sure my dogs are comfortable and not scared. He has been grooming them for a few years now. I Have an older dog that is stressed at the salon and Jacob told me of a service that they offer for $10.00 extra they will stay with my dog and it will only be about an hour. That's what I did for the older dog and it just was a pleasant experience all around. High regards for my groomer Jacob for sure.... read more

i had the worst experience here. it was my first time ever going to a groomer and the staff was very unfriendly and not helpful at all. julia was the stylist and she butchered my dog and even charged me more for the cut. do not go here. and if you decide you'd still like to- don't have julia as the stylist for your puppy. thanks to her my puppy looks like a disaster. read more