Let me preface by saying I don't enjoy giving a bad review regarding my local Petsmart. Some employees are fantastic and very capable, but others seem completely unengaged and lost. In the last few months, things have really gone downhill, and it's gotten to the point where l'm going to take my business elsewhere. The only reasons I haven't done so are because I'm a VIPP, which gives me 3x the points due to my spending, and it's the closest location to me, making it convenient. Over the last few months, the customer service has been basically nonexistent. I place several orders online multiple times a week, and every time I arrive to pick them up, I have to wait and wait. I eventually end up walking inside to get my order because they never come out. Half the time, they can't find my order, even when it's clearly right in front of them. I've also been told they don't have my order or know where it is. Additionally, I've seen employees standing around when nobody's even in the store, while I'm waiting for them to bring my order to the car. They look clueless as to what's going on. When they are busy which is often they look like they're running around like a chicken with its head cut off. Why are 10 people in one line when the employees look to be chatting it up while the one cashier is clearly overwhelmed ? I believe the employee turnaround is the contributing factor with everything thats going on! They have new people who don't have a clue what's going on and some don't appear to even want to learn the job. It's basically the blind leading the blind! I completely understand there is a learning curve with any job but something needs to be done. Not to mention them giving me wrong items or the quality of the items. As I stated before I don't enjoy writing this review but it's gotten to the point where this needs to be addressed. I know I can't be the only one who's noticed a steady decline. When my husband has picked up orders for me recently even he has noticed and said something to me about it! I'd like to add he NEVER complains about anything! Do better Petsmart because you are losing my business and I'm sure many others are disappointed and dissatisfied. Also, thank you to the few employees who are amazing and go above and beyond. read more

PetSmart - This is what I've spent here since January! I spend thousands of dollars here every year - Pet Training Near Me - Pace, Florida

Came in yesterday to do some research since our girl Beth started having severe stomach issues and a bowl obstruction. Met BeeBee , the trainer of 8 years at this location and her knowledge and sincerity was so refreshing . We're making some suttle switches in dogs diet to get her feeling better Thank you BeeBee for all your advise and help ! read more

They were convenient and helpful.. There were many opportunities for appointments and still buy Dog food.

Terrible experience with the grooming salon. Kept our dog 6 hours. Overcharged. Dog was traumatized. Groomer and staff were rude, admitting to being overbooked. You can't see what goes on here and I'm not sure you'd want to. read more

Took my friends dog there for a bath and nails. We had 5 pm appointment and came back at 7pm after not hearing back from them. When we returned they hadn't bathed him and told us they couldn't trim his nails because he was biting at them. They said they do not have muzzles or any other way of dealing with him. 2 hours at being in a cage and didn't even start to bath him....NEVER GOING BACK! read more

This place is like a zoo, a Home Depot for pet products, and the Humane Society, all wrapped up in one location. I don't have a pet, nor do I want one, since I prefer being able to have a life without having to schedule a return home to take care of an animal or impose on my friends to do the same, but I realize that there are billions of dollars spent by tens of millions of Americans who just can't imagine life without a non-human companion. For people like that, I would recommend this store. Friendly employees, lots of stuff to do and look at, and the customers with their pets are an added attraction. I enjoyed seeing the wee Chihuahuas being led around by septuagenarians and the larger dogs pulling their younger caretakers around. It would have been bonus to see a snake on a leash, but sadly I didn't witness that. I had a fun time in here. The place is bright and bustling, the bathrooms are clean (or, at least, the men's room is), and it isn't spookily vacant, like some of the dollar stores that I pop into. Way better than just "okay," this Petsmart certainly deserves four stars. read more

PetSmart - The front of the store. - Pet Training Near Me - Pace, Florida

See all

Me and my dog Tinley went through the 6-week training course. I would recommend training with Bebe anytime she is amazing we loved it

I got my dog groomed with Jo H! He looks absolutely beautiful, she did an amazing job! I will be going back to her 100%! All of the ladies were very friendly and were so helpful! Thank you for the amazing experience, I will be bringing Koda back to see y'all!! read more

The store and employees are great. This review is for the dog salon. We just picked up our dog from the grooming salon here. She was supposed to have the "bath" package, which includes ear cleaning and nail trim ect. She smelled great, but ears were still visibly dirty and nails barely trimmed. Probably won't be returning. read more

We got Daisy today and immediately headed to Petsmart. Folks were super friendly and extremely helpful. Lots of tips and pointers. Puppy coupon book saved us big money. Thanks Ron and all the staff! read more

PetSmart - Meet Daisy - Pet Training Near Me - Pace, Florida

I love this store! The employees are the best! They're always so helpful and kind! And they price match, too! The service at this location simply cannot be beat! The employees really care, and go the extra mile! read more

A bright and clean store. The staff that I have encountered are friendly and courteous and helpful. It is definitely worth a trip to come and visit. read more

Went in the store on Sunday morning came back for an Aussie Sunday night. Ashley and Jeremy were the best and so helpful. The manager was great as well stayed late to help us and do paperwork. Really appreciated these guys. Thank you Jeremy and Ashley. read more

I disliked the trainers there and the staff was of little help. The groomer was even afraid to cut my dogs nails and only did one foot and charged me full price!! read more

One of the better of the chain pet store locations I have been to. A little overcrowded on the small birds, but otherwise a great selection of products for many different types of pets. read more

If I could give this place negative 5, I would in a heart beat. Started out fine when they had an open house for grooming. Initially did a good job grooming my dogs, second time I come back the female with short red hair needs a lesson in customer service because she has zero initiative to keep her job and acted like it was a chore to do anything. Called on the phone to see if any records were needed prior to arrival and her comment was that we booked online so it's a whole new account and she didn't want to look for previous records. After driving 45 min to get there suddenly she needs rabies records which she could have asked for or called back before we left our home. Conveniently stated that they couldn't touch our dogs without rabies records at this point I don't want to leave any dog with them much less a goldfish. Spoke to the store manager who couldn't walk and chew him at the same time and did absolutely nothing but apologize half assed. I will never be back to this location again. God luck to anyone willing to deal with the personnel in this location. F$&k this store! read more

first time we took our dog to petsmart groomer....it was amazing....second and third time it went down hill fast....dogs came home smelling worse than when we dropped the dog off....third time we took the dog in the same service was $55. on the third vist the same service was $82... won't be going back read more

This place sucks. We took our mastiff in for a simple bath and I barely got home and they called me to come get her because she was drooling and her eyes were red from them pulling the leash and she didn't like the kennel. Well no shit she doesnt want to be put in a kennel but she will get over it. Shes a spoiled baby with her own room at home. Mastiff's drool ALL DAY. And it gets worse when she is excited or just drank water. Just part of having a mastiff. They suggested I reschedule the appointment which made NO SENSE due to the fact she would still be drooling and her eyes will forever be droopy and red. I admit, I called the girl a lazy bitch on the phone and went back to get my baby. They have the groom squad (about 5 or 6 ppl) standing and waiting with our dog and hand her over. Ruth is sitting and chilling as we walk up. I am assuming 2 of the groom squad folks were managers because of the walky talkies hahaha. They all just stood around arms crossed waiting for us to take our dog. I expected them to offer an apology or explanation about the issue or maybe a discount if we came another day. SOMETHING. Worse customer service. I ended up cursing them all out and coming home. Lazy fucks. read more

The store manager is only concerned about money and gives no care to animal health and welfare. After verifying the UPC on some food that had been involved in a recall he stated that the food was still fine to feed to several different customers. When confronted with the information for recall he said he would continue selling the bags as long as corporate sent them to the store. read more