False and sleazy job advertising and hiring practices. They keep advertising positions for this location that are not actually available but make you go through a lengthy online procedure to apply. All for jobs that don't actually exist. I thought this was illegal by now in Canada. read more

5 stars for Kylie, 1 star for for the lady who cut our dogs hair last week. We need to go get him fixed after his hair was completely ruined after this last visit. He still can't see and she forgot to cut his head and tail, and did a rookie job shaving his body. We miss Kylie! But we will not be back. We feel completely robbed from over $100... read more

I want to SUE I can't believe the intentional mess they made of my brand new puppy. I've had LUCY just about 4 months with a beautiful coat that due to winter conditions I took LUCY in to deal with a few small Matt's that apparently the Groomers at PETSMART are very unaware of what there doing or even why there their. My little shihtzu came out a completely different dog. She was so pissed off with what she had just endured she went directly to the bedroom where her bed is and other than coming out to burn me off she stayed in her bed for a day and a half . January 6 is the dead of winter why someone could do this to a new puppy just tells me they have revenge on there minds and nothing else. It makes me sick that someone can do this and still have a job with the public. Beyond Disgraceful. I will let you know what I'm going to do b4 hand. SHANNA BOUDREAU. LUCY BOUDREAU. read more

My children and I were treated very poorly by one of the associates at Penticton PetSmart. We were ready to fill out an adoption application for one of the kittens there when we were denied to even see the cats because my 3y old is unable to wear a face mask! This woman had a horrible attitude and was very condescending! Couple days earlier with different employee we had no problem at all! I hope this rude woman feels good about herself that she denied a poor kitten a good home! read more

Have taken my new Bernadoodle pup to Kiera ( and help from Desiree) three times now in the last 9 months. Have only had wonderful observed experiences for Barley as he adjusts and finds comfort and reassurance from Kiera and a great haircut too! read more

Worst place to take your dogs for grooming. Walked my dog in and had to carry my dog out. Immediately took her to a vet who confirmed that the dog had knee tendon damage!!!!! So I called the store and was faced with inept manager. I am filing a lawsuit for damages. read more