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    PetSmart

    2.6 (71 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 month ago

    Services - PetSmart

    Bath and groom only

    PetSmart Photos

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    Shaved ears, uneven all over her body, divits shaved out all over. Terrible
    Ron M.

    This review is specifically for the Grooming department. As far as the actual store- it's FANTASTIC, very nice people here. They carry everything, plus the stuff you didn't think you needed for your pet, be careful walking around too much :) your pet will love everything. On to the not so fun stuff. Their Grooming Department. This time will be our 5th time trying out their grooming since she was a puppy. At the advice of their pros it made sense for us to keep coming back and we just kept hoping our bad experiences were just "one time" cuts... nope. EVERY single time their groomers butchered our poor pups cuts... A bad hair cut can really traumatize a dog- google it. This past time was the most fun. I got a phone call from my wife saying that she was being lectured about how we need to brush our dog more and not in a nice way at all. We were then told that IF we would not allow them to SHAVE all of the hair off of our dogs ears because she had mats then we could take our dog somewhere else. I was so shocked to hear this. So I called them and had a nice little "teaching moment." The lady I spoke with didn't even want to hear it and did not care- extremely rude. So I'll let the world know :) It's not your job to lecture us. At most your job is to inform, educate, and then with all the excellence you can muster up try to make my dog look the best that you possibly can. Long story short. Y'all are a company, you are there to perform a service and provide CUSTOMERS that pay TOO MUCH money the exact services they ask for. If I don't want my dogs ears shaved you shut your mouth, groom my dog to the best of your community college level abilities, and don't shave her ears. Bottom line... don't argue, don't be rude, just do your job. Another fun add-on grooming experience. Today we had a $100 vet bill because our dog got a fungal infection in her left ear. The last time we got her groomed her ears were NOT cleaned. I don't know how to do it and now they got infected. Our vet today said that is 100% a groomers responsibility. It's not always simple for the everyday dog owner to perform it properly. - We will not be returning to this grooming department. It just seems to be a literal chop shop they book as many animals in a day as possible and then just shave them all to go as fast as possible You can go, but literally every hair cut sucked. Here is a picture of how they cut her. Good luck. I'm really a nice guy... but you guys messed with my dogter she had that haircut over the holidays and we were/are not happy. Deal with it. Get better.

    This wait is horrible and there are no covid precautions at all. It has been a hour and no one has moved yet.

    The lines are tremendous and the wait is horrible is been a hour and no one has came to help yet. There isn't no covid precautions no 6ft sections in the line everyone is packed near eachother it is unsafe because of the pandemic and the new variant that just was discovered.

    Intermediate class graduates!!

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    1 year ago

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    11 months ago

    very rude, over charge, and not good at their job. DO NOT GO , and do not allow the fat groomer guy to touch your dog

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    2 years ago

    I shop there all the time because I feed a colony of cats and the staff could not be more helpful or patient..

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    After locating the product with some help from a floor associate, I noticed that the price on the website was slightly cheaper than the price on shelf.

    Mentioned in 2 reviews

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    The Proud Pooch

    The Proud Pooch

    (18 reviews)

    My dogs were in much need of a nail clipping that I've been putting off for way too long! I called…read morethe proud pooch to see if they provide this service and they said they do and that I would be able to bring them in at 2:30 that day. I was very pleased to hear this because my dogs are wild during car rides and I need someone to take me so I can hold them down for the ride. The price was very reasonable, only $10 a dog which is totally worth it since I'm absolutely horrible at cutting them myself. The woman who was cutting their nails was very professional and friendly and did a very good job cutting their nails short without hurting them. I will definitely be back to try other services with my sisters yorkie who needs some grooming. Thank you for taking good care of my babies at short notice! Oh and bonus cuteness... she had her granddaughter there with her who has her own little grooming table and little stuffed animal clients. Absolutely adorable.

    This is our second time going there first time was for full groom. My goldendoodle was super matted…read morethe last place was not brushing his hair out around his face or even cutting the Matting off when he was groomed. The last place also did nothing with his ears and his fur seemed so unhappy. I decided to try here and at first I was completely aware that he needed to be shaved and he came out a new dog but clean and fresh and happy. I said I'd wait to give a review and he just came home from a bath looking so wonderful, clean, and happy, and that's what matters. I don't mind the crating. They were finished when they said they would be. I'll review again after his next groom in a couple months if anything's changed but I'm very pleased with this business.

    PetSmart - petstore - Updated August 2026

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